I called a day in advance to schedule for buying a vehicle that wasn’t currently running AND low to the ground and we had Micah help us out. He was very patient with us being from out of town and meeting at the location (he even got there before us!), and he was all around very friendly. He made me think he was excited to be the lucky one to tow the old NA Miata lol

We had a brand new, used RV, that would not start and even though it was still under warranty none of the Chevy dealerships would take it for service. Thankfully Tidewater Express can do mobile service at your home and CJ was there on time and did exceptional work to figure out what was going wrong, getting the right part to get it fixed, and making sure everything was ready for us to use the RV before he left. Exceptionally knowledgable about everything he was looking at! If you ever need anyone RV, car, or truck work done dont hesitate to call Tidewater Express

MICHAEL WAS TRULY AWESOME! For me in an RV with dual wheels and an inside tire shredded was a total fiasco. AAA with the RV plan was useless. Nice to have a pro respond in a time of need. Thank you Michael!

They are fast and they are reliable. They dont overrate or overcharge you. They are friendly. Overall they are like a big family they work together as one.

Very convenient. The mechanics pulled right up switched out my radiator in 2 hours . I like the fact that I was able to get this done so fast and was able to get back to work. Highly recommended!!!

Tidewater Express is a first class business. They were hard to providethe highest quality to each customer. Sharon and Beth will make you feel at home. I have been a customer since 2007 and would not go anywhere else.

We had a building moved from Newport News to Va. Beach and even though my husband set up the move I was here to meet the driver . The driver was Amanda and she was on time, knowledgeable, professional and safety minded. As a female business owner its always nice to see other women in what is mostly male dominated businesses.Your Company is outstanding and comes highly recommended, and you can now add me to your list of fans.Thanks Again!

Excellent experience. From the service writer to the cost. Work done right for a great cost.

Great shop. I had a brake chamber go out early morning. Called as soon as they opened and said they could work me in sometime. Had my guy out by noontime. Definitely recommend.

Elite Trucks had a Great Experience with Tidewater Express Towing! My man JD was on time and professional. Great Job!

CJ and TEI did a great job getting us back on the road fast (and for a good price). Thanks!

I had the wheel lift on my wrecker repaired and was very pleased with the service I received. A big thanks to Delores, Arron, James and Mike and the rest of the staff. We have worked with these fine folks in the past and would highly recommend Tidewater Express.

Absolutely amazing customer service. We were broken down and stranded. We had our truck hauling a car and all, they came to our rescue. Got us in that day, helped walk our dogs are we got our stuff unloaded. They went above and beyond for us. Just absolutely amazing team!!! Thank you guys for everything!

Quick response, very professional, gentle with your vehicle/ boat!

This place is horrible. They had me stranded for 3 Hrs in 90 degree weather and lied to mw about thee time length. I dont care if im stranded in front of this place i still wouldnt call them

My experience with this company was the best. Zak took care of my vehicle as if it was his own. He was also very personable. This company and their employee definitely exceeded my expectations. Thank you.

Excellent service. We had an experience with an idiot from superior towing in Newport news. These guys came from Hampton and provided above excellent service. I have found that when you get quality service you make sure they know to continue to receive the credit they deserve. Superior Towing is POS!

Tidewater Express has a few locations, we happened to go to this one. John and Mike were amazing, so professional and knowledgeable ! They came out to the RV park that we were staying at (1-2 hrs away), to do the repairs so we could get on the road. We then decided to get new tires for our travels, and took it into the Hampton shop, all the workers were so very friendly, professional and did a great job. Pat, the service manager worked with our insurance company so we didnt have to. The whole experience was wonderful and we would recommend them to anyone who wants to deal with good, professional, honest people!

Bill was a nice guy, but when it took him longer to unload and load his equipment then to pull the machine out of the mud. Then they wanted to charge a minimum of two hours for a five minute job .The dispatcher said, it would be 250 an hour, but when he was done 15 mins later they charged me 500. Im going to stick with Dale Old. I suggest you do the same. Thats definitely bad business.

James is the man! Never fails to diagnose the root cause of problems with our fuel trucks at the Newport News airport! Very professional and courteous as well. Borders on magician status at times and we really depend on him for a lot! James is now no longer the technician we get. We now get CJ. We wondered if the quality of service would drop but it hasnt. CJ is just as good as James was and we hope he is as treasured an employee! Looking forward to working with CJ more!

They do good work, but be ready to pay. Told me theyd do a 1 hour diagnosis for $105. They did the diagnosis, and did fix the problem, but charged me for 2 hours. After performing an inspection, I requested a quote for the work needed to pass. They fixed a fuse and a brake light instead (after I said Id do it myself), charged me another hour. At least they didnt change the wipers and add another $100

Honest reasonable service

Lady on the phone was polite. Zack was very nice. I recommend them to anyone. Thanks Zack.

Full service. Full stop. They towed my busted axel car into their shop within 3 hours of me calling lare on an off day. They gave me honedt options at a fair price and bought my lemony wreck when i decided to cut my losses. Good people.

Professional and fast. Had emergency with truck, they were fast to get it picked up and back on the road. Noone could have been more responsive.

Called at 10:15 am and was told it would be two hours before I could get my motorhome towed. Waited almost 61/2 but finally got towed after calling main office and wasting my whole day,but at least in the end they came through

Your driver had me going 80 in a 55 riding my tail! He was trying to run me off the road getting as close as he could while flashing his lights at me.

I only have one large truck so they get me in and out of there quickly

Great service and they get you in and out fast because they know time is money when you work with your truck!

Great staff,good service, knowledgeable mechanics

Honest, great staff, wont take my RV anywhere else.

Outstanding service Tobias Alexander is very professional great customer service.

Great! Fast and efficient

Quick Service..Very knowledgeable mechanics!

Does great work. See Aaron

Delores and Aaron are the best in the business!

They don’t even deserve one star. They came way beyond their ETA. Their customer service was not helpful and quite rude not wanting to answer my simple questions. I don’t recommend requesting their service and if your insurance does, please ask for another company.

Trying to hire Mig Welders at $12 an hour. Meaning anything they produce is complete crap. I wouldnt trust my business of anything worth value to me to a company who is hiring people at day labor prices.

Great place

Terrible

Thieves

Excellent

Mike is awesome