I called before the place opening hours . Employee answered the phone very nicely and politely. Was able to get my car inspected. Would highly recommend this place. Everyone working here is very nice and has excellent customer service

They were very friendly. And did a great. Job would. Recommend them to my friends.

Mr Ren is my guy. Upstanding honest mechanic that i can depend on

With the rude and disrespectful woman that works in the front office, I dont know how this place is still open. I only took my 2002 Toyota Avalon to them because family had been dealing with this shop for a few years. My car sat on the lot for two months because it needed a tire (which I got for them), and then I was told by the lady on the office, we have thousand dollar jobs to handle! Two months, and I ended up spending well over a thousand dollars...at Priority Toyota Hampton. So, thank you, rude woman in the front office at B&W Transmission for showing me that my money is not good enough for your establishment. And if you treat all mulatto seniors this way, you should be more than ashamed of yourself!

Brought my 2001 Honda CRV in to have a full transmission rebuild and they were super knowledgeable very professional and had the repair done in about a week for a very fair price and now my transmission shifts like butter. Highly recommend their services

Excellent job on my transmission car runs great . had my car towed to B&W and my car was ready for picup like roger said it would be . the work on my transmissin was quoted at a very fair price, so my Thanks goes up to Rodger and the mechanic and the secretary thank you all !

Went for an inspection. Great group of people. Thorough and clean

Great Service, Honest, and ReliableThanks for Serving Our Community

They are still working on it...but so far so good

They are very good at what they do. Reasonably priced as well. Did not experience the usual dumb woman knows nothing about cars attitude like I have at other locations. Have a classic car with usual 40 year old issues.

I took my car there when increasing the rpms failed to affect the speed of acceleration. At that time the check engine light was not on. Their mechanic test drove it and scanned it. I was told that he would drive across the country in it. He stated that the transmission fluid level could not be checked because there was no dip stick. The problem continued and worsened. The check engine light did come on so I took it back. The mechanic did the exact same diagnostic procedures that he performed on my first visit. This time he told me that I would have to have a rebuilt transmission installed. I took it to a transmission shop in Portsmouth. They were able to check the fluid level and replace the needed fluid. I paid $95. For the diagnosis fluid and sealant. I was told that it may or may not solve the problem and that I may still need to replace the transmission. But I feel a lot more confident dealing with a company that is at least knowledgeable enough to check and replace the fluid. I am still waiting for B&W to call with the promised estimate for the replacement, which should have happened 3 days ago. I will not have that level of repairs done by a mechanic who is not competent to properly diagnose the problem.

I was referred here, decided to try it out because I was told they are honest and I saw they had good reviews.After going to get my car inspected, I completely agree. They were very nice, quick, and didnt try to make up something wrong with my car to get extra money. I will keep coming to this place and refer others!

Honest and competent staff. Wont try to bleed your pockets. One of the only shops I trust.

Very friendly and honest will use them again. Went there with a suspected leaking seal they put it on the lift and inspected it and determined it not to be leaking. Thanks B&W

One of few shops left where everyone is treated like extended family. Very fair prices and reliable, honest repair shop. They are able to operate in such a manner because they listen patiently to your problem and work diligently to deliver first rate quality repairs. Not many of these trustworthy shops left!

Was closing when i arrived.

Friendly people and great mechanics.

Super nice people, awesome service. I dont go anywhere else to get my car fixed anymore because of how awesome the service and people are that work here. Ive had my transmission fixed, ball joints and control arms, and battery holder replaced at B & W.

Thought I had a leak in my transmission took to b&w and they put on the lift and inspected it and determined it not the trans. They were very honest and didnt charge me anything. I will recommend them to all my friends.

Great experience, they could if easily told me I had a problem and I would of easily believed them with a car that has over 200k miles. instead they said the drop wasnt fluid and I didnt need any services. when I do get problems i will definitely go to B&w.

Didnt know what I was talking about

Great place, not a RIP off like alot of places, far priced, good people. Great service

Very helpful and respectful God bless they were very helpful I recommended my friends to them and the young lady in the office was very nice God bless your Holy Family

Very good service very polite lady who handles the paperwork very good mechanics still need to get some work done to the vehicle though well go back to them again to do it five star rating thanks a lot you guys will see you again

Excellent service getting my truck inspected

Friendly, fair, & fast. were always very pleased when we need repair or inspection. I trust them to give me a very fair price & great service. I dont go anywhere else now.

Honest, fair and quick ! Have used them twice now and both times, great folks, good work and where the jeep did not need anything done, they told me with no charge for the investigation. Well recommended!

Courteous and professional staff.

They fixed my transmission for me but unfortunately did not put bolts in all the slots for my transmission fluid pan. It ended up leaking and I found out when I went to get the oil changed. No big deal things happens, so I took it back to the shop and got it supposedly fixed so it would not leak any further. I just went to get my oil changed a few weeks later and realized the gasket is leaking quite a bit. I dont know a whole lot about cars but I do work in the hospitality field. When I called to speak with them about getting it fixed I was told to come in next week. I am going on vacation this Monday which is why I got my oil changed and checked. I was then told well if you had came this morning then we might have been able to do it and I dont know what to tell you. I dont think that is an acceptable answer as I would have at least offered to cover the bill as I do have a warranty and paid over 2 grand to your business. I am now paying another mechanic 140 dollars to get it fixed which I honestly think should be reimbursed to me. I shouldnt have to go back to get the same issue fixed three times. i feel that the answer of being told you should have came in this morning and I dont know what to tell you is probably the worst answer someone in the customer service industry could give anyone. As if it is my fought that you could not fix my vehicle correctly the first time when you had it 4 days longer than you said you would. I would like to be reimbursed my money for getting what I have already paid you for to get fixed by another mechanic.

We always take our vehicles to B&W Transmissions. They are very knowledgeable and always willing to answer questions.

Such nice people! Came in super in distress trying to find somewhere that could get my inspection done. They helped me right away! And when I realized I didnt have cash on me, they allowed me to go by the ba k afterwards to take the cash out to pay! Seriously bless them, so great!

Honest repair shop. Good work. Priced Right

Went in for a state inspection, ended up needing new outer tie rod ends to pass. My car had been riding rough and vibrating and they explained that those were the issue all along (something two other mechanics had missed). They were really great in showing me exactly what was wrong (I dont speak car) so I could be sure it wasnt some unnecessary fix. Took about an hour and fifteen minutes for the inspection, the parts being delivered from the OReilly down the road, and the repair. Very fair prices, friendly and helpful mechanic and office staff.

Technician was knowledable and helpful even though diagnoses wasnt good, front desk worker was a bit rough though, not overly welcoming

Very nice cashier and business but yall need to teach Mr.Ren how to talk to customers

Call and ask if service BMWS said nope which I can understand but recommended dealership, I ask anywhere else and guy say nope, how are you a transmission shop that dont work on certain cars

They Do Good Work, Good atmosphere

Really checked my truck out and great service. Will go back if needed

All ways does great work at a fair price

Great place. Use them all the time for inspections. Thanks B & W

Fast, trustworthy reliable service

They call and let you know what the problem is and will let you know what it will cost. A little slow because only two mechanics work there. My first time there. If i have any more transmission problems, Im going back.

Straight forward ppl.

Took my wifes car to get inspected failed for lights none of the lights on the passenger side of the car would work I know the bulbs were new I just replaced them I opened the fuse box the right side park light fuse was taken out do not go there

Most honest Auto repair shop in Hampton !

Great service

Excellent evaluation, and inexpensive solution.

Quick and friendly Service

Great people

Quick inspections, friendly service!

Quick turnaround

This is the only place I trust to have my transmission repaired!

Top service and reliable

Took good care of me and my car and the wait time was reasonable. Ill go back.

Great service