This business is absolutely TOP NOTCH! They were extremely helpful, professional, courteous, etc. They were able to figure out and completely fix my Jeep. Could dealership do it? NO!!! Everyone treated me respectfully and had a great sense of humor to boot! Jorge even showed me what was wrong and explained very clearly how they fixed it. Price was very reasonable! She runs like a dream now after almost a year of being so frustrated. THANK YOU Websters and staff for being so amazing! I have found my forever Jeep fixers and maintenance staff.

Fast courteous service. Really quick to respond to my request. Comfortable waiting area.

Websters Import Service replaced a front valve seal and replaced the front brakes on my 2008 Volvo s60. The cost was about 50% of what the dealership quoted for the jobs. Though there were a few bumps throughout the process, at each step Websters took care of things and made things right. I have highly recommended them to my other Volvo-owning friends and they have become my go-to service center for my well-loved car.

I really miss this shop after having moved to Florida. I used them for about 10 years, first with a Honda and then with my Mazda 6. They did great work, at a fair price, in a timely fashion, and with great customer service and convenience. I would drop my car off before work, catch their shuttle, and my car would be ready later that day. When the work couldn’t be completed in a day, they provided a loaner for me. The proximity to my office, and easy to work with team is something I am still looking for again 6 years after moving to FL.

This place isn’t fancy with those high overhead costs (like big dealerships on major thoroughfares), but it is a place with honest mechanics doing quality work. Webster’s worked on our (former) 2000 Honda Accord and on our current Odyssey. I know they’ll call to go over items and expenses when they exceed anticipated costs. The waiting room is reasonably comfortable with complimentary coffee & water. We’re pleased with the quality and cost of needed repairs here and recommend Webster’s to folks looking for honest mechanics without games, gimmicks, up selling, etc.

Websters did everything right to make me comfortable. Were very professional and courteous. My ride hadnt pick me after 5 min and they were asking if needed a ride. They called to update a few times which kept me feeling like I was in the know

Grateful they were able to get us in and out quickly and professionally! Honest and reliable! Glad I found Websters!!

Another great experience at Websters for me and for my 2000 Mazda Miata. I gave them a couple of annoying jobs requiring judgment, experience and creativity: add a clutch disconnect switch to my cruise control, which Websters had previously installed for me, and install a digital speedometer calibrator to go with the non-stock tall final drive gears they had also installed. The technicians did great custom work to my exact specifications. Cruise works perfectly, speedometer reads correctly, and the installation quality was first class. Websters mechanics arent just screen readers. They can think for themselves and come up with the right solutions. The entire staff is very pleasant to deal with. For regular maintenance or repairs, just go there with your foreign car and save yourself a lot of trouble.

Everyone there from front to back is knowledgeable, helpful, and NICE! Extremely qualified and will go above and beyond to make sure your vehicle is at top notch.

Great customer servicepeople are prompt and courteous and prices are reasonable

The guys at Websters have taken great care of our cars, without trying to upsell or over-charge. Fair prices and great work. Worth the drive to find HONEST mechanics!

Wes explained what my car needed in a way that this non mechanic could understand. I feel that he has gone out of his way to help with this situation.

Weather it domestic or import, Websters does good work!

Awesome. The people always are friendly and always ready to help.they are good what they do..I 100 percent take all my vehicles there....

I love Roger and everyone there. Friendly, professional and I never feel as if I am not their top priority.

Service was good. 3 years, 36K warranty on work they do is unheard of these days.Update 9/30/19- These guys are awesome. They replaced my timing chain and associated parts earlier this year. About a month ago it failed. I had it towed in to Websters, not knowing why it stopped running, and they went to work figuring it out. When they found the problem they let me know and not to worry, they would cover repairs since it was a part they had installed that failed. There was damage to the heads, bent valves... They took care of everything. When I picked up my car they gave me a copy of the work done. They covered almost $5k in work under theyre warranty. That is incredible. I can not recommend these guys enough!! Great communication, great service!

These guys are not cheap.. but the they can definitely fix your Lexus, and Better and cheaper than the dealership. If youre in the market for a great mechanic you can really trust this is place.

The folks at Websters have done a great job for me since 2012! And my husband is now a convert - they reminded him of service on his Miata that was way overdue, that the dealer never even mentioned. The Miata is purring like a kitten again! They are wonderful!

Webster’s employs shady, cheating mechanics. Went there for an inspection for which I failed, but I was aware of the problem and anticipated it might be an issue. No problem. They said they could fix it for me, as my control arm bushings were disintegrated and needed to be replaced badly. I told them no thanks, I’ll do it myself and bring the car back when done. They did warn it was a big job and something easier for professionals. I was up for a challenge though as I do all my car maintenance myself.The next weekend I went to do the installation and noticed someone had poked a hole, with a small knife, in my passenger side CV boot. It was a fresh, clean slit. Obviously done by shady mechanics at Webster’s thinking they would repair my car and claim the boot was leaking and needed replacing too.Car had protective cover over that area, so it was obvious it was the last mechanic, THEM, to have touched it.I was young, didn’t say anything to them, but will never, ever go back and never ever recommend them.Stay away from this place. The mechanics are cheats even thought they have trustworthy awards and plaques on the walls.

The team there all know my name and greet me by name when I come in. Their work is first rate and the prices are certainly reasonable. They always discuss issues prior to doing any work in my car. I couldnt be happier with their quality of work and customer service.

Top notch. Great and Honest people. Give all the buisness i can.

Very fast service and friendly staff.

Nothing but the best. Never have been disappointed. Keep up the good work, A-team.

Always great service

These guys are open, honest, and friendly. They have a shuttle service to take you to and from work if you are close enough, and they can even loan a car if you have to leave it over night. I have been there quite often between me and my wifes car lately, and I have had a good experience every time. I dont know of a better repair shop.

Had a wonderful experience with Webster, the guys there are in quick response as well as making everything easy and comfortable after being in a hysterical morning of problems with my 4Runner, they magnificently fixed it within the same day when it was a full day schedule for them. They are also very generous to make house calls to assure customer satisfaction. Will definitely be back for any of my services !

As a new customer I was impressed by their courtesy and quick troubleshooting. After my former mechanic retired, I brought my Subaru in for an inspection and a wiring problem which had to be fixed before it would pass, and they were able to find and solve the problem quickly. The charge was more than reasonable for the work and the inspection. Luckily I didnt need to take advantage of their shuttle service, which, unlike many services doesnt just take you home after you drop off your car, but will come and get you for your return. I will be a repeat customer.

Websters Import Service is very competent, fair, and honest. For almost 20 years, we remain very comfortable knowing our car is in their hands. I know that the advice I get on maintenance and problem resolution is what a good friend would give. A real pleasure to go to them. Roger Webster is a good car doctor in a world that is a bit less giving than not too long ago. Thanks, you guys.

Have to add to my previous review as I continue to receive attentive, professional service from Websters. We have used this shop for over 20 years and they always go out of their way to do the maintenance/repairs we need on our familys 4 vehicles in a timely manner. Helps me feel more confident about our teens driving older Toyotas, because they are well maintained by Websters.Previous review from 2 years ago...Great service yesterday as always. We can always count on Websters to fit us in their schedule and do a great job. Thanks!

I have been going to Websters for over ten years. They have serviced American and Japanese cars for me and my family. They are unfailingly fair, honest and reliable. They care about their customers. They get to know their customers and make accommodations for them to meet their needs as best as possible. In this day when it is hard to know who you can trust, Ill tell you this: You can trust Roger Webster and his crew. Go there for your service needs. You will be glad you did.

Great service and VERY professional. Very detailed in explanations and told me what needed done and what could wait. Wont go anywhere else.

Absolute best place for foreigner car work. I have a 15-year old Mercedes that they have running like a top. And never with tag-on sales pitches.

Great service. Mechanics and service staff that you can trust. Prompt service. Ask for Jorge, nicest guy.

First, the positives: I have been there on a few occasions and found them to be professional, knowledgeable, and kind. Also, their work seems to be of high quality.Now, the negatives: Although their labor prices are in line with most shops (a little pricey but OK if the work is good), they charge a premium for the parts they use- sometime to what seems to be a ridiculously high over-head. I have two examples of this: They wanted to charge me $336 for a new radiator. When I mentioned the fact that I could find one online for somewhere between $100 and $200, they reduced the price to $280. I had them do the repair since I was leaving town and did not have time to go elsewhere. I later found out their cost for the radiator was in line with what I could have purchased it for online. I forget what they called this parts surcharge but I think a >50% charge is exorbitant. The second case was for getting my power steering pressure hose replaced. The hose can be purchased almost anywhere for around $25, yet they want to charge me more than double that price. The good news is that I learned how to do the repair myself.I understand charging a bit of a surcharge but their policy is very extreme and they do not allow you to bring them a part you purchase elsewhere (for obvious reasons). I have worked with many other mechanics, including dealerships, that allow you to purchase the part and bring it to them.Even thought they do good work and otherwise good service, I would recommend going to a dealer before choosing Websters since the labor cost is the same, there is not a surcharge for the parts, and in the end the quality of the work will be the same.

This is an excellent auto repair shop. The mechanics are well trained, the service is quick and dependable and they are honest. Honesty and competence are a winning combination. I have sent many of my friends to Websters and they all thank me..

The service at Websters Import Service has been exceptional. I started with a 2001 Volvo S60 they maintained for me. After about 4 or 5 years I finally passed that car on to my daughter with 280,000 miles on it. I have purchased a 2012 Toyota Corolla with advise from Roger and expect to have this car for a long time. It will be maintained by Websters as long as I own it.

I have always had the best service with Websters. They dont always tell me what I want to hear, but its the truth and I trust them. Hate I moved away from the area. Its hard to find a company like them.

Great mechanics. They do excellent work and let you know whats going on with the repairs.

From PA and no other mechanic would help me with a window that wouldn’t close. Annoying for a 7 hour trip and not really a hefty price tag for others to squeeze in. WEBSTERs not only said come right over, but they rushed right out and fixed it so that I could get home. There are good people left in the world. Will definitely recommend to everyone I know. Thank you Webster’s for taking the time to help my family.

My VW failed state inspection, because of a faulty MAP sensor. I did some research and replaced it myself. Passed inspection. But, a few days later, the check engine light came on. More research indicated the on-board computer needed to be reset. Took it to Websters. $300 and change to tighten intake manifold bolts and various other minor tasks. Engine light comes again after a few days. Back to Websters. $600+ this time to replace the valve cover. Engine light on again a week later. BACK to Websters. This time, the recommended repairs totaled $2200. Elected to not have them take a 3rd crack at fixing it. Took it to Flow VW. They updated the computer and reset the OBD codes. 1 hour of my time and $185. Engine light off. Passed this years inspection. I wrote a detailed letter to Roger Webster that laid out my concern about unnecessary repairs and excessive charges. Havent heard a word back. Id give them zero stars, but the shuttle service was efficient.

I have been taking my vehicles to Websters for about thirteen years and have never been disappointed with the service I received. Prior to that I had been going to a host of major chains and various locally-owned shops and been routinely disappointed in the service I received, and often the price I paid. Roger and his staff are extremely knowledgeable and professional and perform good, quality, and clean work that they have always stood by. Are they they least expensive option in town? Most likely not, but after years of cycling through disappointing shops Ive found that often times you get what you pay for. That being said, I still find their prices to be very competitive. I recommend Websters to anyone who asks, always.

All of my many experiences with Websters have been exceptional. They do all the routine service on our cars, and I have also used them for some major engine repairs. I have found them to be conscientious and knowledgeable in all aspects of their business. Their mechanics are skilled, their facility is state of the art, and their customer service is first class. They are equally qualified with import and domestic cars. I recommend Websters whole-heartedly - it is nice to have service that you can trust.

It is impossible to say enough good things about this shop. They are not the cheapest but they will do everything they say they are going to do and it will be quality work. It will also be fast. This is the shop to go to for any work needed.

Ive had my 1985 4Runner in to Websters twice for pretty big jobs. The first was a head rebuild, the second a full front axle service. Roger, Will, and co. are terrific to work with. Theyll let you know exactly what needs to be done and do their best to save you money along the way. Not only do they do terrific work, but theyre also just a bunch of great folks. After springing a surprise coolant leak on the way to the shop to pick up my truck, they went out of their way to try to help us find a suitable replacement hose to hold us over until we could order a replacement.My truck is running great, and when it comes to your daily driver, that kind of confidence is what you need. No second trips, no whoops, they did it wrong the first time-- just great service. Well keep bringing our vehicles to Websters as long as theyre in business.

High recommended business, locally owned and operated where youre not just a number or a client. Great positive energy within the facility. I go there for minor maintenance, tires, evaluations, and all other major jobs.

Good service!

I dropped my car off the night before and they called me with an estimate cost no later than 30 minutes after they opened and my car was done mid-afternoon. A lot sooner than I expected. Great service!

Family owned. Friendly

Ive been going to Websters Import Service for 10 years or more. They fix your car the right way the first time. Great customer service, mechanics and ownership! This auto repair shop is legit! I have been very satisfied with my numerous experiences at Websters Import Service. I highly recommend Websters!

I have been taking my various cars to Websters for many years (15-20). I am always completely satisfied with the work that Roger and his guys have done for me. Roger takes the time to explain to me what any problem is and why and how it needs to be repaired. He has always called me to let me know if there is any unexpected problem that needs to be addressed and how much it will cost me. I really appreciate that kind of service! I feel totally comfortable having Websters work on my car and completely trust their recommendations and their work!

This is place is such a scam . I had Alternator issues which they stated I needed a new battery. Which they basically lied to get me to dish out more money. I got my vehicle towed to another shop which I replaced the Alternator come to find out I never needed to replace my battery in the first place. Even conversing with the worker at Webster before they checked my vehicle the gentleman spoke as he was trying to buy in his methods regarding my car. Im thinking to myself I do Marketing Corporate those dumb methods doesnt work. Moral of the story get a second opinion regarding your vehicle because Websters arent truthful at all. Customers deserve honesty not lies to make a larger profit off.

Ive taken my cars to Websters for more years than I care to remember, and they are probably the top shop Ive ever dealt with: extremely competent, efficient, very skilled at evaluating problems and very trustworthy. They are also not cheap, but you will get what you pay for. I wish it werent such a long trek out to their shop by the airport but they do provide shuttle service. But for large or small repairs I recommend Websters very highly.

My husbands starter went bad and his car was stranded at his workplace after wed just replaced it eight months ago. I ended up calling Websters and despite the fact that they werent the ones who installed the bad starter, they suggested we call Napa and do a warranty repair on the part. They helped us navigate the ins and outs of getting a part fixed under warranty, did all the labor and work, and lined up the towing. Because it was under warranty, we didnt pay a dime. Were both going to switch all of our future car repairs to Websters because they do honest work. If youre looking for a mechanic you can trust - these guys are it.

We trust them with our car, quality service!

Good service and very knowledgeable just pricey

Friendly and expedient service.

We trust these folks with all our motorized vehicles. Roger and his staff are 100% trustworthy and expert. We wont go anywhere else for our automotive service.

Great service. They dont try to upsell you.

I dropped my 2004 Infiniti G35 Coupe at Websters to have the front wheel bearings changed. They called and said Your front bearings are fine Although I was glad I would save $ 600.00 for the repair what struck me most was the level of honesty. Websters Auto will be the only auto repair shop that I use. They won a customer for life.

The Folks at Websters very easy to work with so much so I have been and exclusive patron for the last eight years. They are scrupulously honest and stand behind their work. Unlike many repair shops they trouble shoot problems they dont just change change parts. These guys are the best !

Super nice employees. Very helpful and informative about my car.

Excellent service and knowledgeable staff!

I was quoted $1500 at another mechanic and Websters is doing it for $600. A savings of $900 DOLLARS!! They also let $2 slide when I was short. I dont care where I live in the future, I will be a life long loyal customer to Websters Import Service!! Thank You!!

I have been taking my 06 Caravan to them for years! Service has always been prompt and professional and repairs were always completed on time and cost was as quoted. The shuttle van and the WiFi and coffee-equipped waiting room are clean and neat. It is always painful to spend money on car repairs, but I do feel as though they are taking good care of my car and that the engine wont be falling out tomorrow. (I must also add that my laptop and iPod were still there after I forgot to take them out of my car one time when I left it for servicing). Thank you, Roger, Mike, Steve (van driver), and to all the mechanics over the years who have done a great job keeping my car running well.

They keep my car in top shape.

Roger runs a great shop. He is willing to tell it like it is with no b. s. I can depend on his advice to keep my Mercedes, Saab and Subaru on the road for many more miles.

Great group of people. Honest and straightforward. Not the cheapest, but these people stand behind their work, and they dont rip you off. They try to work with you to address the cars problems. Roger has a great team working for him. I will definitely recommend Webters to anybody. The other shops could learn a thing or two from these peeps.

Let me start off by saying that I dont know a lot about cars so Im always weary of having someone work on it that I dont know and tell me I need this and that and I feel like I get taken advanage of. Not so here my friends. I needed some work done to my Honda (162,000) and a friend of mine suggested Websters. After going to one place which shall remain nameless and receiving an estimate I called and talked to Roger and set up an appointment. After inspecting my car he went over everything that needed to be done. We went over what really needed to be done now, what could wait and how much. I had the work done and they were fast, friendly and very knowledgeable. When I need work done in the future you better believe Ill take it to Websters. His shop area was immaculate and they have a very nice waiting room with internet. Thanks Roger.

DO NOT GO TO THIS PLACE! Three months ago I came in to get the timing belt, water pump replaced and valves adjusted...was quoted around $1000. I come to pick up the car and the bill was $1700! They said the engine mount was bad and some other s$&@ had to be replaced...they never contacted me to ask if they should replace that! The engine mount was fine I know for a fact, because the engine wasn’t shaking...I paid the money...figured they have warranty and the initial price for the tb wasn’t too bad. About a month ago I see a puddle of oil in my garage...and it’s coming from my car. So, I broght the car to websters to fix the issue...my guess was the valve cover gasket. Mind you now, I work on cars and have been working on cars since I was 16. I have replaced timing belts, clutches, transmissons on jeeps tjs and other vehicles. Now I have been working a lot lately and with two kids and wife...I really don’t have the time to do this on my car...should have made time. :( So, I go in and Will takes the car and the next day calls me and tells me that spool valve is bad and that needs to be replaced...the whole assembly with parts and labor should cost you only $900! My car never leaked oil until they replaced the tb and valve cover gasket...still charged me $127 for the gasket and a spool filter...why?! Their warranty is great for toilet paper and nothig else! Whoever worked on my car, my guess is when they replaced valve cover gasket...must have leaned on the valve spool and damaged it or who knows? I am slo missing some bolts from the top of the engine and my hood latch is broken now. I am going to make time this weekend and just do it my self...very disappointed with the professionalism at Websters...maybe a long time ago they were reputable, but now I am nit so sure.

If you want it done right the first time, this is the place. They will not screw you.

My Acura had a transmission judder problem, which was a term I did not know about. I made an appointment with Websters, and was told, I need a new transmission, costing $8K, however they said they have a band aid fix that wont last long. The service manager pulled a 2012 Acura service bulletin, outlining the problem and a fix. I called another repair place, they told me about a 2016 service bulletin that would fix the problem, and told me I DO NOT need a new transmission. Not only did Websters use the 2012 service bulletin and incorrectly did the fix, they still insisted I need a new transmission or sell the car. This type of od a service is actually criminal, and I donot recommend this company to anyone.

Fantastic service, reasonable rates and an honest, friendly staff.

Weve been taking our cars to Websters for decades and have never had a complaint.

These guys go the extra mile. They rescued my wife while she was stranded and stayed beyond their normal shop hours to get my wife rolling again. Roger and Will at Webster’s Import exceed all expectations.

Great job helping me a car. Great mechanics.

Excellent service, very knowledgeable and affordable prices. Aftee the service I received on my first visit, they have a customer for life.

Always quick and cost effective. Great people to work with.

Great for imports. Good service.

Great service on a timely manner

Took my 2003 Passat Wagon 1.8T to them with complaints of an oil pressure light and the smell of the engine burning itself up. In just 1 business day, they replaced the oil pump, oil pickup tube, did an oil change, reset my SRS Airbag light, replaced the oil filter, installed a new tensioner gasket and valve cover gasket (what was causing horrible smell) and replaced both of my worn out engine mounts. This repair will give my car another 50000 miles at least. Keeping my aging Passat on the road will save me a lot of money in the long run as opposed to buying a new car. If I ever need anything done again, Websters will get my business. Thank You!. A++++++++++++++++++++++

I delt with roger the owner today and he was extremly rude and unperfesional they may do good work but as for him doing business with someone he fails

Fast and easy. They drove me to work and picked me up again when my car was done.

Amazing professional service. Whenever I have a problem they have taken care of it.

This place is horrible, I paid $200 for putting 3 screws in the tire and I bought the screws . Very disappointed, don’t go there

Always great and friendly service.

Just started going to them and I have yet to be disappointed by them.Great shop.

Great people and great service.

Great place with great customer service

Professional and Courteous.

This shop didn’t shady work on my jeep and upon an improper alignment they pumped a ball joint with grease to cover there tracks.

Roger is a complete liar and a jerk, dont have your car tow there they will say your battery is dead, when its just that you have a wheel bearing problem I hate this place

There is no better import shop in the Triad, end of story.

It was excellent

Always couteous.

Excellent service!