I have tried 2 get ahold of these people 2 come 2 my house and fix my $3800 smart TV 2 no avail. I get put on hold after listening 2 10 minutes of prompts and number pushing 2 b put on hold 4 like 53 minutes the first time I called b4 they hung up on me. Second and third time 48 minutes and 43 minutes. 4th and 5th times 16 minutes or so b4 disconnected. I just want someone to fix my 75 inch tv.

I waited three weeks for my appointment. I backed up my files and did every preparation they asked. My original concern was misquoted, I could barely understand the first technician I spoke with who spoke very softly in a foreign accent. The technician who called me on the day of my scheduled appointment only worked to put me off. Ive been warned about the Geek Squad and now my warnings have been confirmed and my computer still runs slowly and Edge still corrupts all my passwords. I wont ever go back. Theyve (Dan) just lost money on what was estimated to be a $200 repair.

Love this service, but still waiting on actual appointment for resolution of Wifi issue with Netgear modem-router for prepaid Xfinity service.

Had my subs installed about end of January beginning of February. Figured they know what they were doing. Recently started having problems with the sub kicking into protection mode. Investigated. Power cable going into amp isnt uniformed. Looked folded on itself a bit and stray wires shot out everywhere. The ground is even better. Baby screw through the ground terminal with my cars paint scratched off like a lotto card. Not even bare metal. I started having issues because the baby screw next to it busted off and the on holding it in place was wiggling around. Will be fixing myself now that I have a ton more knowledge. Its a great way to damage equipment or start a fire.

Was able to get in on short notice due to a family emergency. Everyone was very kind, considerate and helpful.

Rude Geek squad service. Definitely not the service it use to be. Bought a computer there... Had it about an hour. The computer was broken and never got a chance to use it. They wanted to charge me to look and fix. I had the receipt in hand (to show how long Ive had the computer). That didnt matter. I had to argue to get my money back, and finally did. 4 service people later. I would give negative stars, but it wont go that low. It it needs to be from Best Buy. There are better stores out there.

I bought a PC a month ago and it started to have some issues. I brought it in and wasnt sure what to expect. I brought it Michael S and Tyler P,they worked together to get everything handled and it was a very pleasant experience.Not sure if this will get them in trouble or not, but they even swapped hardrives so I didnt have to re-download everything! THANKS GUYS! I will be back to Best Buy and Geek Squad for all of my electronic needs.Thanks everyone!Greg H

FINALLY SOMEONE FIGURED OUT WHAT WAS WRONG WITH MY COMPUTER! I guess it just needed some tape!

I was unwell for a number of years (I am older) and unable even to get clear enough (though I did not know that then) about how to solve my technical problems with computer and phone. I tried a number of lesser solutions with other businesses, but all left me still with problems and feeling overwhelmed. As I started to get a bit better, I said to myself, well why not find out what Best Buy offers? That I did, and their policy, price, and agents all worked together to leave me entirely satisfied, freed at last from feeling left out and overwhelmed by lack of knowledge of modern technology. Their appointment scheduling also worked well. Questions and problems handled and answered. They were super.

You can never get through on the phone, no one is available to help unless you make an appointment several days in advance.This is definitely not convenient way get finding help or service. If I didnt have a warranty through best buy we would be taking our electronics to anyone else.

Helped mevwith all my questions in one call

I pay for phone insurance from them, screen is broke. I call and leave messages but calls not returned. Hello?

Tim and Garrett are awesome at the Grand Rapids Eastbeltline location. Theyll help you fix any issue and go the extra mile!

Highly over priced