Troubling Event!On the morning of my mothers 93rd birthday, 12/28/20, her furnace stop working. I called the company that had installed it, Penning, nine years earlier. As it was a Sunday, I knew there would be an extra fee($179.00).I agreed and scheduled the next available time slot.The tech arrived around 3pm. After a brief inspection, a new starting fan was needed. Then the sales pitch for the Platinum Plan. After choosing the cheapest Plan, the tech could not the find part in his van. Also, he would not go to his shop for it. This left me dumbfounded.He instead suggested I call his office on Monday morning first thing at 9am when they open to try and reschedule for the next available appointment. Make sure you call promptly at 9am for best chance at getting an appointment. What!?.. Wait...what?I was not happy at all.The next morning, when I talked to owner, he stood by his $179.00 charge. By the end of conversation, I was told to take my business elsewhere. I did!I called Vredevoogd. They arrived early the same day, had the part on their van, and fixed the problem. That tech said his companys shop has parts for equipment they install. He also checked the rest of the furnace for any other possible issues.Vredevoogd is the BEST!😃Penning is.......not😞

Levi provided fantastic customer service. Was professional, courteous and knowledgeable. Arrived on time and had us back with water in no time. It was a weekend evening and he couldn’t do a new install that night (didn’t want to disturb the neighbors drilling an exhaust port through the side of the house) but was able to get back here first thing Monday morning. Had the job done by early afternoon. He was even able to tackle an extra mainline service job all in one appointment. Couldn’t ask for better service! Thanks Levi!

My A/C unit went out at the worst possible time, Pennings really came through for me. They were able to visit same day, quickly evaluate and repair on the spot. Darrel was the technician and was very knowledgeable and friendly. You can easily tell he loves his work and helping people. He gave me updates as he was working on it and also cleaned the unit and shared with me some details I wouldnt have noticed. I was not pressured with needless upsells and the value was appropriate, never felt I needed to bid out. I feel like I can trust this company with my future A/C and plumbing needs. Im extremely happy.

Awesome service. Even called the next day to make sure all was good. Thanks guys!

Our water heater burst on a Saturday afternoon so we had to shut off water to the house. We were very happy that a service tech was going to be able to come over same day. Levi was very professional, friendly, responsive. He presented us with pricing options and explained them in detail. We selected the gold package and we are very happy with our new system. I definitely recommend them.

Brad did a great job repairing our water heater! Not only were the repairs done professionally, Brad went above and beyond to locate hard to find parts to complete the job. Many thanks to Brad and the team at Penning! We will be using Penning in the future!

Excellent service...the person that was sent was professional and very helpful.... he fixed problem and was very detailed in explaining what I needed to do in the future. I highly recommend their service and this technician.

Worst service ever! They came out and spent about 10 minuets looking at the work I was requesting, took a couple of pictures, charged me $70.00 and left. I never got a follow up call or estimate. Nothing!I was totally ripped off by them. After 6 weeks I did the work myself.

Replaced the pressure sensing system on my furnace.Offered me 4 price plans with the platinum being recommended if I could afford it: $1200 plus paid in advance. Band aid being the cheapest plan.The tech took 44 minutes to install the new parts that he had brought into the house in a small plastic bag.This raised the question of what I had paid for aside from the repair, the follow up they would do in a year and two years replacement guarantee which was included in the platinum plan.Asked Penning multiple times to send me the labor and parts cost which they have refused to do.I have made a complain to the Better Business Bureau ( case # 37097992 )regarding this lack of transparency.After much delay they responding to the BBB complaint by again refusing to itemize what I purchased and then lying about talking with me directly, inferring that I was trying to get the platinum plan at the band aid price.The issue is having enough information to make an informed decision on what plan to purchase.I would not have purchased the platinum plan if I had known that most of the cost was for insurance rather then quality of repair.There unwillingness to provide me the specifics of what I purchased speaks to their lack of transparency and the real possibility that they are profiting from a deceptive practice.

Great experience. Brad came out and fixed multiple issues. He was very knowledgeable and gave options according to your budget. Very skilled and had things fixed in a short time. Thanks

If you want a no call no show attitude, go with these individuals. What’s even funnier, they also said they don’t make promises to show up. Don’t waste a whole day and just go with someone else.

Professional and respectful Great water heater install I would recommend

I had a broken pipe behind the wall of a shower and because there werent any shut-off valves in front of the shower, I had to shut off the water to the entire house. Id never used Penning before, but they came up in a Google search as highly rated, so gave them a call. Frank came out and immediately installed shut-off valves so that we could get the water back on, and then he gave me an estimate for the full job to be done at a later time when it could fit his schedule. I had a couple days to review the estimate, and since it looked to be a fairly quick job, I felt it was too high, so I called Frank to discussed it and he and I came to a new estimate, which he got approved from management. He came out a few days later and finished the job perfectly and quickly. Frank is the best and if the rest of the plumbing professionals are like him, I can definitely recommend them, but dont be afraid to talk through the estimate if you think its too high. Theyre willing to work with you to make it right.

I cannot believe how amazing Brad is at his job! Hes kind and personable, explains everything in a way thats easy for someone who isnt familiar with plumbing to understand, and he got the work done SO quickly.He came to my house to check out a toilet that was clogging constantly. He diagnosed it and explained that they have a catalogue of toilets and he could install it the same day! He diagnosed the problem, talked me through my options, went to get the toilet, and installed it all within about two hours or so!If you can request Brad for your service, I highly recommend you do that! He even installed our bidet attachment! :)GREAT service!

Our hot water heater broke 50 gallon one..We have worked with Penning Plumbing Service more than once..With our Boiler and a Hot Water heater..There very professional friendly and on time👍🏼We had a GREAT guy his name was “Levi”..he was very professional and he was awesome !!! He knows his plumbing 👍🏼 Best service yet from Penning Plumbing thanks LEVI !!! Hope Penning Plumbing holds on to him!!! 🤞🏼

Called at 11 am on a Friday they were able to come at noon to check out the hot water heater. Needed a new installation they did it that day.

Brad was absolutely fantastic, personable, professional, and knowledgeable are just a few words I’d use to describe him. He came and fixed our water heater in an incredibly timely fashion, presented multiple options and prices, explained how things worked and even helped with having the city water valve be taken care of by the city. I can’t speak highly enough of Brads great service!

Brad was very helpful. Explained everything. Got us up and running in a few hours. Very polite and helpful. We now have running water again and a new water heater. They even offer the service of helping with water cleanup. Very good experience. Thanks Brad and Penning Plumbing.

They replaced the main sewer line under our house... yes jackhammered up a trench in the basement floor, tore out the rusted cast iron pipe (old house) and replaced it with PVC. This was 6 years ago.Recently the line backed up through the floor drain. We had the line cleared and then viewed with a camera which showed a sag in the new PVC line in the section they replaced. How could this be I asked... shouldn’t an underground PVC sewer line with no moving parts last for decades?Over the next month they failed to respond to phone messages, failed to reply to an e-mail inquiry, and finally after I sent a lengthy e-mail laying out the series of events and asked for answers, sent a brief reply (with an attitude, if it’s possible for e-mails to have an attitude) stating they warranty their work for 1 year. Since this is beyond 1 year I am welcome to engage their services again to replace their replacement.Lousy work, even lousier customer service, and oh by the way... they’re among the higher priced plumbers in town. Save yourself the headache of dealing with these people... go somewhere else.

I’ve used them twice in the last two weeks and they are awesome! Brad and Levi both went above and beyond to fix the issues and help get everything all taken care of so I could move in. I will definitely use them in the future!

Levi did a great job! He finished the job in a timely manner and the quality of his work was superb.

My sewer backed up, I called just before five oclock and they had a technition scheduled for 7AM the next morning. He (Levi) showed up ON TIME, and he was nothing but respectful, friendly, helpful, and professional, all for a fair price!I will definitely be calling Penning for any future needs!

What a racket! This company was out before for a repair estimate, shame on me for forgetting about their 4 tier estimate gouging system.4 foot piece of copper pipe, 2 shut offs......guess how much? $200? $300? How about $900 plus for an exposed supply line to a water heater. I could get basic for $400 plus.Rang me up for $59 dollars for the pleasure.......I am not sure if i am more annoyed I forgot how i knew them or the overprice given. Felt like i was buying a car in 80s getting the rustproofing upcharge. System would not allow for zero stars.....

Annual furnace tune-up by technician Frank A. was very well done and thorough. He listened to my questions and responded very clearly and directly. I am a long time customer having a furnace and hot water heater and additional repairs and improvements to two separate houses. I recommend very highly.

*Service Professors were amazingly professional, timely and great on communication. Don’t waste your money here. We had spent thousands of dollars with Penning. In hindsight, we realized they had to return for every large job to fix something. Specifically, when we had our furnace replaced, they had forgotten to tighten the gas line and almost killed our family. Still we were willing to see humans make mistakes and move forward. So when we called to replace our AC unit (a $6300 job) we figured we’d at least get professional service. Not only did they stand up for appointments, when we called to find out what was going on and when we could expect to get a service person out to bid the job, we were told we weren’t a priority and despite scheduling time to come to the house TWO WEEKS in a row, the scheduled could TRY to get someone out. She made me feel like I was a burden and they don’t value their customers time.

Jim Penning is the owner and he is rude, unprofessional, and has quite a temper. Lavon is a bitter lady who has no patience for anyone or anything. I would not recommend giving this company any of your business

Brad was very efficient and had me back with hot water. I was pleased Penning could do the install the same day!

Found we had a leak in our pump from the furnace and humidifier. I called and was told it could be looked at after a tech completes the job they were on ahead of us. I got a call about an hour later from the tech. He came right over. Diagnosed our problem and replaced the pump system in short order.Very personable, knowledgeable and profession.Ive had Penning for several years and jobs. I keep coming back because of their wonderful service.

Had a wonderful experience are repair whent smoothly and the wonderful man was polite and fast while keeping me informed on everything that was happening with my system

We had Penning replace our A/C condenser on May 28, 2010. Unfortunately, on May 25, 2020 the fan stopped rotating. Since it was Memorial Day, we waited and called Penning on Tues (May 26) morning. My husband was told a technician would be out on Wed (May 27), Thurs (May 28) at the latest. It was urgent that we had this taken care of ASAP since the 10 year parts warranty was going to expire on May 28, 2020. I called Wed morning to see if they had an estimated time they would be here on Wed or Thurs and was told there was no way anyone would come and look at it on Wed or Thurs and that in fact they were booking 2 weeks out. They didnt even offer an after hours service call. I called around to some other heating and cooling companies and found more than 1 that was willing to come out within a matter of hours. Needless to say I went with one of those companies and will continue to use that company for any needs going forward. You would think a company such as Penning would value previous customers, I guess not...….

Dealing with Penning Plumbing was a delight, from my first phone call to my Service Representative Frank. Frank explained everything to me in a very informative way. He very polite, respectful to my home and knowledgeable! I was impressed with the speed of care from my first phone call to the installation time. I will definitely recommend Penning Plumbing to others!

Great experience. Brad was very knowledgeable and explained my options to me until I understood them. He worked quickly and even fixed an overhead light for me while he was waiting for my tank to drain. Would definitely recommend!

Had a tech come out to look at our gas fireplace. He said he wasn’t the one who typically works on fireplaces but he was in contact with the guy that does. Long story short, he guessed it was the thermopile, and it didn’t fix it. Had a guy out from another company, he said the thermopile was not working and replaced it, after replacing it the fireplace lit right up. I mean it took him 5 minutes. So I called penning and said that the thermopile they put in was faulty. They refuse to give me a refund even on the part. I get that I have to pay the service fee and all that but if you installed a faulty product you should at the very least reimburse me for it. Just unprofessional all around.

Well, I got completely taken. Charged nearly, if not double to going rate to replace a circuit board in our furnace- $1100. I unfortunately did not know better until after I had authorized the work. The technician was nice enough, but would never use this company again. I feel very taken advantage of and that is the worst feeling when you are trusting a professional.

Had Penning come out to do some work on the heater. After they left we found there was a leak in our line that they created. After speaking with them they said there was nothing they could do about it and it was on us to get it fixed. Very unprofessional and putting my familys life in danger. Would not recommend this company to anyone.

Adam was always on time, took care to leave our house as tidy as he found it, and fixed our leak quickly. We needed to get a new kitchen faucet, as well as pipes, and he listened to my concerns that our portable dishwasher needed to be able to connect to the new faucet. He took the connection and tried it on the various faucets before he selected the one he installed. No more leak, better faucet, great connection with our dishwasher. What a relief!

Our job should have been quick and easy. However, it required the city to come turn our water off. Right from the get go, Brad was very friendly and pleasant. When the city worker arrived, he looked around for a couple of minutes, then said he wouldn’t be able to get the water shut off, and they would have to schedule for a different day. We were leaving the next day for vacation, and I was very worried we would come home to a flooded basement, but I was going to take the city worker at his word. Thank goodness Brad was there! He advised me to call the city and advise them of the situation. I’m so glad I did! The woman I spoke with at the city advised me that our situation was considered an emergency, and she would dispatch an after hours crew, as it was getting close to 5pm. Long story short, Brad spent almost 4 hours at our house, mostly sitting in his van in the 80 degree heat, waiting for the city crew. He advocated for me with the city workers, as I did not understand exactly what was going on. Once the water was turned off, Brad was finished with our repair in 15 minutes. He went above and beyond in every possible way. It was some of the best, friendliest service we’ve ever received. I am so glad we went with Penning for our repair, and I am especially glad we got Brad as our tech! I would absolutely, 100% recommend this company.

Levi was very friendly and efficient. He also saw that the coil to my toilet had considerable rusty buildup that he was able to flush out after he replaced the broken valve.

Hired to install a new ceiling fan, they did a marvelous job!

As always, the service from Penning was highly competent, professional and prompt. Adam fully explained all the options for installing a gas line so we could switch to a gas range and then he completed the work thoroughly and efficiently. I always recommend Penning to anyone needing the kind of services they provide - their technicians are excellent.

I was having an issue with my AC unit not producing cold air, they told me I need a full AC unit renovation, which involved recharging the coolant, along with replacing a few parts and some cleaning of the condenser unit. It cost over $1000 but I was told my unit would be good for the next 5-10 years, and the service included a free checkup next year.I waited a month and the AC didnt see to improve, since the services were rendered, I one afternoon I noticed a high pitch whining sound from my outside unit and noticed the coolant line was frozen over, there was also a ring of ice at the point the line enters the furnace. I read online that I should turn off my AC and run the fan for the next 24-48 hours to melt the ice, and to also schedule a follow up vist with an HVAC specialist. It was noted that the issues could have been caused by user error, running the unit at a low temperature for too long, along with a few other issues that likely should have been resolved during the complete system renovation.Currently I am waiting for follow up service, but the office workers I talked too on the phone have shifted from telling me to expect someone on Thursday or Friday, to me calling Friday at noon to be told I may not even see a technician today. I am continuing to wait for follow up services, in the hope that I will get some sort of discount rate due to the potential lapses during the last visit, if that is not the case I will work with a different company. Since the initial service didnt seem to resolve my AC issue and seemed to be a $1000 waste of money, I would not currently recommend the service, at least not HVAC related. Granted experiences likely differ depending on the technician you work with.

They fixed gas lines that service professor refused to fixed. I have 4 stars instead of 5 because they doubled the price when another person was called on the job to feed tube through my flooring. That seemed excessive but I needed the job done after dealing with leaks for so long. It was about $1600 to fix a leaky line in my crawl space but it’s done and done right now.

The BEST customer service ever. We really enjoyed working with Penning and especially Jeff! We will definitely be working with them in the future!! Thanks for warming up our house before the cold comes!

I found Penning Plumbing to be a company I could count on to solve the issue I was dealing with in a courteous, prompt and professional manner. After a thorough inspection of the plumbing problem the plumber explained how to resolve the issue and was out the next day to drill out my basement wall and replace a section of sewer pipe. All in all I found it to be a quality experience.

Dustin was an expert-level fixer! We also appreciated the follow-up visit the next day from his colleague, Darryl (sp?). Thanks to Penning Plumbing for the great service call during a very tricky time.

They are amazing love them I highly recommend them for jobs.

Amazing service! Fixed our AC unit, waved the service fee, repaired the unit the same day for a FAIR price, plus they gave us a discount with a coupon from their website! All very friendly on the phone and in person. Great job Penning and thanks for helping our family stay cool this summer!

Steve was friendly, thorough, and tried to save my ancient AC unit but it was too far gone. He inspected my duct work, electricity and furnace to determine possible costs when installing a new AC unit. He discussed everything clearly and gave me an estimate (which I think is high). Outside of the cost for a new AC unit, I was happy with everything.

I had a pipe break and they were friendly and helpful in getting it fixed the same day. They called before they came. Adam was on time and very friendly. He was very knowledgeable, quick, and efficient with his work.

Stressful afternoon as my water heater decided to burst open and water was everywhere! Called Penning and they helped me out on the phone to handle the situation and had a service tech over to my home within 30 minutes. Installed a new water heater, took away my old one and had me up and running in no time. My service tech. Darrel was very knowledgeable and super nice and they did a great job for me!!!

Darrel was upfront and clear on my options and was able to get to work immediately after an estimate for a leaky pipe in a hard to reach place. He was quick and everything looks great now

Frank the technician was very professionsl, and did exactly what he said he would do. I recommend giving him or penning plumbing a call if you need work done.

The office staff were very accommodating when I needed to change the day & time for my appointment. The technician arrived exactly on-time. We discussed and agreed on the scope of work and price. He was very competent, courteous, and completely explained his findings and recommendations. Professionals you can trust!

Our furnace was not working. Thanks to Jeff our home is warm. Thank you for all your great service! We have been customers since 1980

When to just get a quote for new AC and heat, but just to come out to do the quote they said it would be $60. Nice customer service but thats not how quoting works.Edit: did not end up going with them, over priced.

Penning did a good job of reaching out to us and arranging an estimate for replacing our hot water heater. Their tech Adam was professional and provided a detailed estimate with a variety of options. We, however, did not go wit’s them nor can we recommend the company to others based on their lowest priced option being over $500 dollars higher than what we ended up paying with another licensed company. In addition, despite explaining exactly what we wanted and sending pictures to them in advance of the space and old water heater, they were not able to provide a ball park estimate on the phone. We ended up having to pay $60 for Adam to show up and give us the estimate that the other company provided at no charge.

Called them and they were able to come out and get the job done in 4 hours. They replaced the drain pipe under our tub and gave us a new clean out. It cost 880, not sure if that is a good price or high. But they were professional and made sure the job was done right and would last.

Penning Plumbing came in to replace our water heater system. Brad (the plumber) explained the options to choose from. He completed the job in a short period of time. We reviewed the work done and it was to my satisfaction. The office admin who took my call was very helpful as well to explain the process and provide us with same day service.

Air conditioning out during heat wave, they showed up within a reasonable time to take a look at the problem and had to order the parts. Then we had to keep calling them to find out if/when they were going to come back out to repair/ replace. This happened several times as they had to keep ordering stuff. Ended up with no a/c for 3 weeks total.

Updates to my original review...(1) Jim, the owner, committed to give me a credit for the cost of the work that they did but never actually delivered on that promise. (2) The cost to repair the damage they created cost me MORE than the original work they did! I would be much better off NEVER to have tried this company in the first place.Do not use Penning, period.Original review: Unfortunately, I would not recommend Penning because of a bad experience with Penning. I had them come out to repair a pipe at my house that was leaking and during the repair they damaged an adjacent pipe which started leaking immediately and tried to charge me to repair that one too! I called Jim, the owner, he stated that I couldnt prove that it was his responsibility and I would have to pay to get it fixed. He told me to call Godwin Plumbing...and I did and I will from now on.

I use Penning Plumbing for all my plumbing, heating, cooling and electric needs. The office staff is excellent and the technicians are top notch. Always feel like a valued customer and the work is always done right. Highly recommend Penning!

We were delighted with the service call and subsequent installation of a new water heater, with Frank as technician. He was knowledgeable, proficient and professional. We were set up in about three hours, start to finish! Kudos to Penning Plumbing, and to Frank!

Brad B. was a excellent. He was very honest and helpful. He toke and handled our insurance company very well also he was very knowledgeable and useful of company information. I would recommend Brad B. To others as well as Penny Plumbing Electric & Cooling thanks again

Frank understood my question and figured out a great way to take care of it!

So we spent $500 to fix the problem in our on demand hot water heater.. That did not fix it. I was told that I needed another part so it was ordered and was told that they would let me know the amount after they received the invoice. When they were already told by the manufacturer that it was free. Then I was charged another $200 plus dollars to put in this free part.. Prices are a little extreme.

We were very pleased with the service which Jeff S. gave us with the installation of our new water heater. He explained the situation clearly and was very prompt in the completion of the job. And beside that he is a very nice guy, very personable.

We needed to have new drain tile installed in our basement. Prior to this, we needed a bathtub and toilet removed from a bathroom and our hot water heater disconnected and moved away from the wall. I called Penning and they assigned Brad to the project. He arrived at the scheduled time and performed the work as quoted.After the drain tile was installed, Brad returned to reconnect the hot water heater. Because the bathtub had broken when removing it, due to the installation methods of another plumbing company, Brad had recommended what style of tub and walls to purchase and where. This he installed and it looks great.Penning and Brad provided excellent service. They communicated each step of the way. They recommended other needed repairs, not to run the cost higher, but because a main valve needed replaced and the old tub faucet and cartridge were bad. Communication was great and Brad was always prompt, courteous and professional.If I ever need plumbing and electrical service, Im calling Penning Heating, Cooling, Plumbing, and Electric.

Great service job. Adam was extremely helpful, friendly, and really helped me understand what was going on throughout the entire process. The call center wanted to help me immediately with my home and came over quickly! Definitely would recommend & use their services again.

Our technician, Brad was very pleasant and helpful. However that is the only positive I can say. We have been customers of Penning for several years and are getting tired of the price gouging we have experienced. We simply needed a garbage disposal replaced and first of all they could give me no pricing over the phone and told me “we can pay a lot or a little for a new disposal.” They willNot even tell you the pricing options over the phone because they know we would never have them come out if they gave us the prices they showed us today. The “band-aid” option which was to simply replace the same model we had, which retails at Home Depot for $130, was $433 with no guarantee. The job took about 30 minutes from start to finish. The next option was over $633 with a few extras such a “leak test” and 6 month warranty. There platinum options was over $1000 for a garbage disposal!!!! I feel sick that I paid what I did for a job that probably should be $250 at most with parts and labor. I will not be calling Penning in the future for any work because they definitely have mastered the art of price gouging customers. I understand that companies need to make money but whatever happened to fair and honest pricing based on true costs of part and labor? When I called the office for an explanation I was simply told “sorry” I was also asked what I was expecting to pay. When I said the same exact disposal retailed for $134 at Home Depot all I got was “oh, ok”. Would love an explanation how they come to their pricing. I realize that I authorized the job but felt immediate remorse and began calling around to other companies for future needs.

Last week we had problems with our toilet. We called Penning Plumbing and they were out to our home within two hours. Our technician was Frank A. who had helped us out one other time. I dontknow who I like more, Frank or Penning. Heres why I like Penning Plumbing, they try and get your problem addressed on the same day. They stand behind their work, and their prices are reasonable, and if you are a repeat customer you get a discount card which is much appreciated! Now onto Frank our technician. This man respected our home. He addressed the problem and fixed it. The man is meticulous, and he gave us options on what to purchase. Through his suggestions, the option we chose suited our needs and we are very happy. Penning Plumbing is our number one choice, and if you are lucky enough to get Frank A. your plumbing problems will be solved!Sincerely,Mary S.

Pennings man Daryl did a good job, kept me informed and took care to clean up when finished. I would recommend to get a quote from them if you have any boiler work that needs to be done. Very friendly as well as the office staff. They were only miles away but would call to let me know they were on there way. I would recommend the company. Thomas D Owens, Wyoming, MI.

Good job repairing the leak I had with my air conditioning system. Also topped off the refrigerant. I am happy with the results

We called them to come out and a leak with our bathroom sink. When plumber got here he told us that our bathroom was cracked and needed to be replaced. So Monday morning he came back to replace the bathroom sink for $ 750 to us. On Thursday morning I noticed that the bathroom sink was leaking still called Penning again and told that the bathroom sink was still leaking. The plumber showed up Thursday afternoon and said that that the connections wont tightened enough. Well guess what we still have problem with our bathroom sink leaking so we basically spent $750 dollars for no reason because we still have the same problem that we started before we spent $750 on a bathroom sink that didnt to be replaced. We had used Penning Plumbing for plumbing needs for many but we never ever use them again for our plumbing needs. Since John Penning the original company owner passed away the quality of your repair services have gone down.

We used Penning Plumbing to replace our leaky hot water heater. We called them, because Godwin Plumbing couldn’t come for a week. I waited to do my review until after my wood floor was fixed, that the tech damaged taking out the old water heater. And they better pay him!! Do not use them, their prices are outrageous, $800 more than their competitors and they make you pay for the house call on top of the bill. We were desperate, and now we know why they could do the job right away. If you scroll down in the reviews, you will see the same story. I wish I would have done my homework!

They were on time. Everything turned out great! I had explained what I was looking for and they sent the right tech to do the entire job. Very friendly!

This was weekend emergency no heat situation. Penning were easy to get ahold of, and were onsite within a couple of hours. Very happy, The technician was very knowledgeable. Unhappy with the service call price and the over all prices quoted. Seem high.

Woke up the morning with my furnace fan howling. I called Penning and the person who answered, Lavon, was terrific. She answered my questions and kept me informed about when my technician could get here so I didnt have to wonder. Jeff S was the Service Pro, and did a great job! He was courteous and also answered my questions. He presented me with all of my options but didnt oversell. He fixed it quickly, and I feel very comfortable with the work that he did, and will definitely call Penning when it is time (this year) to buy a new furnace. Great job!

Had to have their water heater removed because it was the wrong one and improperly installed. Had to sick the city inspector on them to get it done. They never pulled a permit, like they were supposed to.

He came out on a Sunday to get our water going. Very personable, professional and did a great job

Cant give an estimate over the phone - but happily charge $60 for a service call.Called several plumbing service providers to gather estimates on a water heater install. Without exception - every provider aside from Penning gathered info like tank size, capacity, etc. then provided an estimate. Not a quote... just an estimate. Penning didnt even ask for any information - just tried to push to get a $60 service call (to provide an estimate... not to provide any service).Rip-off. Call around.

Frank is a very thorough and kind technician. He made sure everything was working well and left everything clean as well. Really appreciate him.

Had a representative come out to connect my gas range. Quoted me $225 to connect it with the parts i supplied...absolutely ridiculous. Literally a 10 minute job that i just wanted to make sure was done correctly. Paid the $60 trip fee and declined service. Will never use or recommend Penning.

Frank came out and replaced our hot water heater. Very professional and knowledgeable. Thanks for wearing the boot covers!

Air conditioning went out over the weekend during hottest period of the year. They responded to an urgent need (health reason) to get the A/C back up and running. They got someone out first thing Monday. The repairman was efficient, courteous and responsive to our needs. Great office people as well.

Hot water heater installation today.Excellent service, on time, available on short notice for a leaking hot water heater. Professional, thorough, very clean.Expensive. New 50 gal heater, flood pan, two ball valves, reconnected recirculating pump.$1399.99 including tax.Last time I had that heater replaced (2009) it was a little less than $700.I suspect that it was a bit high even allowing for inflation, but I liked the service, and paying a premium was worth it to have the problem solved expertly within a couple hours of my call.Would be 5 stars if not for the price.

Needed pretty immediate service. Penning was highly recommended by neighbor. They were able to come out in a very timely manner. Frank was very thorough with estimates and options. No pressure on upselling. Work was done efficiently and politely. Frank and the truck were very professional looking. Will use them again.

Over the years, I have found Penning to be a reliable company to service all of my needs as I live in a manufactured home. (Many companies will not service manufactured homes.) My recent experience with Brad was outstanding as he was efficient, knew his trade, and did the needed work professionally.

I had a Penning Plumber visit my home today to give me an estimate on a kitchen sink repair and new faucet unit provided by me for installation. His quote was comparable to purchasing a very good quality set of tires all around your vehicle including mounting! The plumber that ended up doing the job charged half the amount wanted by Penning. I got a great learning session costing me a $59.00 travel charge. I was always instructed by my parents to say nothing if you havent got something good to say, so I will leave you with this little bit of advise..............call another plumbing company instead.

I had a new water heater installed that was converted to a power exhaust instead of the natural draft out of the chimney. The work that was performed was excellent and havent had any issues. They were courteous and brought in carpet liners to not track in the mud along with shoe covers. I docked one star because I thought the price was a little high, but thats the price you pay for not doing it yourself. I would recommend Penning to anyone who needs work done, and as long as they were not looking for the cheapest option.

I reviewed their rating and schedule an appointment. To repair simple valve it cost me $600 plus. Didnt guide me on packages properly.Very disappointing....Another time they quoted me $350 for simple Sink blockage. I decided not to pursue with the work and paid $65 visiting fee. I have decided not to call them again for any work.

I have to say, with all the 5 star ratings I am curious as to how many patrons actually know industry standard pricing for master plumbers? This company charges 2.5 to 3 TIMES the normal industry standard rates. They came out for an estimate and that cost $59. Must be the only way they stay in business because to cut a brass piece off and install 2 shut off valves ...Estimate at $800 dollars. They stated 4 hours for work which I questioned as to the simplicity of the work. If you average the work out it came to about $225-250 dollars an hour. Industry is $80 an hour and $120 for emergency on weekends and after hours. I of course turned them down and explained I wouldnt recommend! Ridiculous prices. Dont care what warranty they provide as their work should be sufficient enough because if it fails due to their workmanship they are legally responsible anyway (Contract law 101). Additionally dont care of the high priced vans they drive and the newest technology they use...its plumbing.

I was charged (actually double charged) for a diagnostic that was never completed. I came home to soaked carpet because they didnt tighten the one valve they did check. Had to fix it myself. They tried to sell me a new water heater that I didnt need. After 5+ requests reaching out, the owner could not be bothered to even respond. I called Godwin and they corrected the issue quickly and professionally. Buyer beware. This is not a company you want to deal with!

He was very patient with us did not rush and answered all our questions. they cleaned up any mess that they made. knew what they were doing. did a very good job. the availability of the doors needed. over all I would recommend them to friends. frank was very polite and cheerful/

Darrel Y was friendly, efficient, helpful and fixed the problem promptly.

Darrell did an outstanding job of diagnosis/repair of our 37 year old furnace. Was on time and very polite and knew his trade! Also did a good job presenting/explaining our options for when we need to purchase new furnace/AC. Would recommend him to anyone looking for honest and good work.

Steve is a great guy! He helped me to get all I could out of my old furnace and A/C. Twenty three + years. He just finished installing my new furnace and will be back in the spring to get the new A/C running. When it comes to my furnace Steve is the only one that I will let touch it. Steve is excellent at his trade and Penning Pluming Heating& Cooling are lucky to have him!

Between Brad, who I have used for my own home and Frank, who located a leak in our rental property. I have nothing but great things to say about this company. Quality people that do quality work.

The cheapest fix is a little bit pricer than what I was hoping, but the service was great.

The quality of work work was good. The issue I have is the cost. I was charged $372 to replace a $20 part that took the plumber an hour and 45 minutes to perform. The service tech pleasant and was knowledgeable but charging people about $175/hour is ridiculous. I didnt know the cost until my toilet was taken apart, had I know the cost before hand I would have never had him start. But since it was dismantled I was forced to have him finish the work. They did waive the additional $60 diagnostic fee though. I wont use them ever again and from now on I will get a quote with a reasonable hourly rate before they begin the work.

Brad did a great job installing our new water heater. He was able to come to the house early in the morning, get started right away, and locked up on his way out. I would recommend Penning for your plumbing needs.