I really can’t say enough about these guys. I’ve had auto insurance with them for 10 years now, and every single time I’ve had an issue (accident/roadside breakdown/question) they have been on top of it. Super responsive & extremely familiar with my file and coverage as soon as I tell them my name. Such a great help in several stressful/scary situations, and always polite, quick and effective.
Well this is an agent and staff that really deliver on the ad slogan (like a good neighbor ...)! I recently received a notice of a rate hike on my homeowner insurance and called Pauls office. Stephanie Y patiently led me through a thorough review of my entire insurance package and shared with me some quite useful and surprising insights of things worthy of changing with my auto as well as home and umbrella lines. Along the way, Stephanie probed me about details of my roof and at the end of the day, sent a without-cost-to-me contractor to examine my roof for whether it might be a special class deserving-of-a-premium reduction roof. Several weeks later, she notified me that not only was underwriting approving a substantial rate reduction on my new premium -- but retroactively as well! This resulted in State Farms repaying to me a portion of earlier premiums. When she notified me of a 4 figure refund, I couldnt believe it! Fun, professional, candid and super caring, agents like Stephanie make Pauls particular office one to seek out. GREAT JOB, Stephanie and Paul!
This office is always friendly, helpful and will solve problems to the very best of their ability. Thank you!
Any large well known corporation can get 5 stars overall. But, when youre an small individual office representing that big name, and not the only office, 5 stars doesnt come automatically. It takes Continuously AWESOME Customer Service to maintain that 5 stars for Your individual office. It takes an Awesome team that work well together. I have always had State farm, and over the years I have worked with several different agents(Ive lived in different states). Its worth driving the extra mile to Golden, CO to work with this team. Paul is a great agent and employer. Oh....and Mandy knows her stuff, too!!!
Amazing experience with State Farm! Elizabeth was very friendly and helpful! I am a student and am not familiar with car and renters insurance, but she was able to guide me through all the policies, answered all questions I had, and gave me tips as well. I definitely feel much more comfortable working with her while I am in Golden and even after I graduate from college. Thank you Elizabeth! Will be recommending your service to my friends getting cars this year!!
Elizabeth Archuleta was outstanding in helping me insure my new van. She was extremely responsive, professional and personable. I would highly recommend Pauls office to anyone and tell them to reach out to Elizabeth.
They are a good neighbor! Mandy saved us a bunch of money for policies that are better than what we had with Farmers! Paul has a great staff.
Mandy is amazing. She not only answers my questions but she always answers the phone. Its hard to find and talk to an actual person now a days but shes always there. I appreciate her knowledge and I also enjoy our conversations as well. Thanks Mandy for everything!
I’ve been with State Farm for years and they have been the best auto insurance company I’ve ever had. They always are happy to answer questions and process claims without issue. Paul’s office staff is very friendly and helpful.
Its hard to believe that I would actually write a review for my insurance agency but I have to admit that the service and response that we have received from them, when needed, has always been prompt and efficient. We had some unique requests for both of our vehicles and definitely shopped the market to find the best match. I have to give Mandy a lot of credit for researching our best options and explaining them in a clear and cohesive manner. That has now been over a year and we are still very satisfied with what we got. Greatly appreciated in a market that is, at best, difficult to get your head around. Would definitely recommend to anyone looking to change or upgrade from their current provider.
I recently signed up for a policy and was very impressed by deal I got and the polite and thorough service I received from Abby Campbell. I highly recommend Sate Farm and especially this office!
I just visited this agency today to pay my homeowners and umbrella policies and sign up a new car with insurance. Mandy Willeford is always so helpful and competent! She is always suggesting ways to make our policies be more efficient and our dollars stretch farther. I highly recommend this agency!
Great company. Mandy Willeford was very informative and friendly. Thanks for everything Mandy. And I hope I spelled your last name right.
I have my rental insurance through State Farm from this agency, Elizabeth and Mandy helped me out to find the right renters insurance. I will most likely change over insurance on my cars they offer a wide variety of insurance very professional and friendly, would recommend to others to check them out, its worth it.
Always responsive and helpful when I have questions on policy options/changes. Would recommend!
I want to give an agent in Mr. Erdman’s office a huge thank you for her help recently. Mandy Willeford took the time to help my husband regarding a homeowner’s policy question. She was very patient and took all the time needed to pull up our policy and explain to him the coverages we have and answer the multitude of questions he asked very politely and patiently. She is very cordial to speak to and was happy to be of assistance. (He was on speaker phone so I heard both sides of the conversation). His experience with her was a very pleasant one and he was very satisfied with the explanations & help he received from her. Mandy Willeford is a definite asset to Mr. Erdman’s State Farm Office!!
I have been a customer of this office for several years. I highly recommend them for impeccable customer service. A special pat on the back for Carolyn, admin assistant. Her attention to detail and customer service is over the top. I have moved out of state and will really miss Carolyns friendliness and service of my account.
I am a Texas resident, but was visiting Golden, Co in December and needed to ask some quick questions about my coverage while it was fresh on my mind... I walked into the office, taking a chance expecting to be turned away as a foreigner (LOL), but was greeted by both ladies with a smile and a Hi how can we help!. When I told Mandy (State Farm Rep) I was from Texas she did not turn me away. We sat down and she was able to evaluate my converge, answer my questions, and even gave me some converge suggestions to take back to my Agent of record related to ways to bundle and save. The experience was so rewarding it was worth mentioning. Mandy and Carolyn stand by the jingle--Like a good neighbor, State Farm is there! Thank you both for making my experience Golden!
Highly recommend! Paul and Carolyn are extremely friendly and helpful. They also make you feel like a person and not just a number. They listen to you and will offer you policies based on your needs and budget. 5 stars!
Mandy is terrific! I like doing business face to face and she always greets me with a smile. She took care of my car collection when other insurance companies couldnt. Got my homeowners with them as well and she went out of her way to make that happen as I have a very unique house. Cant say enough good things!
Always been nice and super helpful when assistance was needed. Happy to be one of their clients for the last 6 years or so.
Stopped in for a long over due insurance checkup. Carolyn was very helpful and spent the necessary time to make sure my questions were answered and the correct coverage applided to our accounts. Very pleased!
Over the last 8 years, Ive had a variety of interactions with Paul, Mandy and the staff. My experience has consistently been superb! Mandy is especially professional and helpful. Her positive attitude combined with her reliability, knowledge of how things work, and strong work ethic has made me feel so confident and secure in the resolution of my claims. I highly recommend them!
Mandy was awesome she was caring for the needs of my family and explained everything! Made me feel welcome even though it was after closing. Even talked to me about life insurance, I had never thought of!! Thank you Many do much. Janae😊
We have been insured with this office for many years. Whenever anything has come up, Paul, Mandy or Carolyn are on the spot to answer questions, solve problems, or suggest ways to improve our policies. I would highly recommend them as your Agent! Mandy is an exceptional asset to the office! She almost knows the answer to your question before you ask it! Carolyn, too, helps to find out whatever you need and gets back to you in record time! Very satisfied with this office!!
Highly recommend this agency! Exceptionally personable, helpful, and friendly staff- the way customer service used to be. Have been with State Farm just over 30 years and wouldnt change for anything.
Paul Erdman State Farm was amazingly empathetic and sensitive to my needs while I was going through a very painful divorce situation and separating out my vehicle, new house, etc., from that of my cheating ex-husband. They even split the return escrow check on the house that we sold so I wouldnt have to meet up with him. They went over everything I needed, were very sensitive to my new budget, and set up all the insurance for my car and home without causing me any stress. I highly recommend them for honest, reliable, caring service.
After receiving my renewal and having questions about my policy, I called to speak to Paul. Ive been insured with him as my agent for two years and have never spoken with him. He was out of the office when I called and Mandy was the only one available. She refused to listen to my questions, was defensive, and aggressive. I have been happy with state farm, but sadly cannot recommend this agents office. Theres no reason for staff to be rude and reactive instead of helpful with customers.
I have always been quite happy with the efficient and quality service I receive from Paul and his support staff. I believe that Paul is one of the last truly great agents that believes in really taking care of his customers. One of the things I appreciate about this office is that they are always concerned with what´s most important for my family and I. For this reason, I would highly recommend Paul Erdman´s agency to anyone!
The service you can get tin this office is as comprehensive as it gets. Anyone in here is willing to talk to you to find out how they can help you. Not just as a sales tactic either. I will admit, Mandy is definitely my go to person here though....
Mandy has been so helpful and honest above all with my insurance needs helping get the most for my money. Thank you. You have a life time customer
My question was answered politely and its happy to know that my car insurance policy can do more than I thought.
Had someone hit my brand new car a month after I got it... Paul Erdman State Farm referred me to Mordinis Collision Repair in Wellington. The claim was fast and the work was faster! Id definitely recommend both companies!!!
The staff and the agent are so friendly and helpful. Its good to know they are watching out for mine and my families interest. 😄
Another Mines family had recommended that we call Paul for information about renters insurance for my son. Paul was amazing and so helpful, we had coverage and the policy binder before we got off the phone.
Swapping out cars was very easy to do. t was incredibly fast and efficient to open update a current policy. All of the details were also very clear.
Awesome staff, Carolyn has been amazing with helping me get my renters insurance policy going, Mandy is pretty awesome and helpful as well. I recommend this location to anyone, wether your looking for business,renters or life insurance.
Love these guys! Always friendly and helpful. Filing a claim was no problem.
Thank you Mandy and staff for taking such good care of us. The fast response and attention to detail is very much appreciated!
Have been a policy holder longer than Paul has owned the agency. Always responsive to my needs.
Always helpful and clear explanations on policies! They also schedule appointments later in the evenings or on weekends.
They are friendly and prompt. I have great insurance through them.
Great service and friendly faces the minute you walk in the door! Thanks for the help!!
Absolutely excellent service!
Not bad