Vickie has been our agent for everything for many years. She has always been responsive, helpful, friendly and professional. I could change companies, but I could never get an agent as good as Vickie. She gives us peace of mind. Priceless.
Fast and efficient. All over the phone, and was able to answer all my questions and find what best for my needs. Great customer service!
Very rude experience from Vickie. Did not seem to care about my needs or questions at all. Actually hung up on me. Felt this was such a poor experience from someone who seemed to have been in the business for a while that it deserved a review.
We have used Vickie as our State Farm insurance agent for over 7 years now and have had nothing but wonderful experiences. Vickie is incredible kind and responsive to all of our needs. In this day and age of insurance over the internet, I am so thankful for an agent like Vickie who is always available and truly cares about our family. I recommend Vickie to all of our friends. She is just fabulous.
Absolutely horrific experience! Had insurance with this provider for over 5 years, I never received any discount, was spoken to incredibly rudely and condescending by Vickie personally. Also, they randomly cancelled my car insurance without contacting me by phone or email. They mailed the notice to the wrong mailbox (even though they had my correct mailing address for all my bills) didnt even bother to call even though I had paid them thousands of dollars over the years. When I called to complain about the fact that I was unaware that I was driving uninsured (for almost two months due to my letter being bounced around because of the wrong mailing address) Vickie rudely stated that they called me once and said my phone was disconnected. Untrue, I even called my cell company to verify that there was no time during that period my cell was disconnected. Extremely poor customer service, DO NOT RECOMMEND whatsoever!