Clean and organized with friendly staff. All pets have their shots and they go out of their way to help special needs pets find the right home.I really like how diligent they are with referrals. It would be easy to just give pets away to the first person who asks, but they work really hard to make sure its the right home and minimize the risk of a person getting in over their head then trying to return the pet.This is my beautiful Dog Ella, who we adopted almost 7 years ago.

We adopted Dexter a 5 month old mixed lab 1 week ago yesterday. Hes awesome & so sweet, cute & lovable. They took great care of him you can tell! I would recommend them to anyone looking to adopt a puppy!

I checked out Petfinders and found my next medical companion dog I could just tell by her eyes her name was Ella I was in love I filled out the application and everything. Something happened where I live with a tenant wish I was moving out anyway but it was not right to bring her in and not to give her the happiness and love I know I could give her at this time. It absolutely killed me to let that application go if anybody checks out Cape and look for Ella take care of her

I adopted my best friend from here 3 years ago, a Catahoula from Houston. It was pre-covid so i dont know how or if anything has changed but at the time this was extremely easy and stress free. Dog is still in excellent health and I was surprised he already knew so many commands! Thank you cape ann animal aid, you changed my life and his.

I adopted my dog from here early on in the pandemic and they did a wonderful job. I found him online, put in an application and he was in my home the same week. We met him on zoom before processing the adoption, which was a nice way to see his personality. When we got him, it was clear that he had been given love, training and was well cared for over there. Plus, they provided such a wonderful care package with him including food, toys, and a crate.

Beautiful facility. Wonderful volunteers! I am so excited to have the opportunity to give Sterling and Silver a forever home!

Very nice and caring staff! Thank you, Emily! 😺❤

Outstanding service. I filled out numerous applications at other shelters who never responded to my applications. Cape Ann Animal Aid on the other hand responded to my requests to adopt a cat on two separate occasions very promptly. They introduced me to the cats via Zoom interviews immediately and I was able to pick up the cats the SAME day. I cannot recommend them highly enough!!!

Adopted a perfect puppy, very informed staff that rapidly processed our adoption request.

We just adopted or newest family member, Chappie, from there almost 2 months ago now. They were all so kind. Highly recommend.

Adopted our puppy Fufu from here. Went very smoothly

We adopted our sweet Millie from Cape Ann Animal Aid 4 years ago and could n’t be happier with the process. We walked in, saw her and fell in love right away. We spent half an hour out in the meeting yard with our other pups to see how they got along, which went great, and before we knew it, we were headed home with my little furry sole mate! The best thing CAAA offers is a chance to meet the dogs before you adopt. Just don’t wait too long because they don’t last long!

Best experience Ive ever had great dog such a good boy

Didnt find the pup for us here but the process for visiting potential dog matches is very straightforward and pleasant. The volunteers are great and honest. We gave a heads up call about bringing our dog to meet a specific dog and just had to bring proof of vaccinations. We got in at open and were promptly lead to meet the dog we were interested in. We got to go on a walk, some unleashed play, and a small trip to the beach to see his personality in different situations. Unfortunately we didnt think he would be a good fit for us but I definitely recommend coming here if youre looking for a dog and want to meet them in person.

Excellent adoption program great employees great animals that need your help a definite place to go if youre looking to without the pet

Unfortunately, theres nothing available to rate below 1 star. Id driven my sister there because she wanted to adopt a cat named Marilyn. The drive took 3 hours. Shed been in contact with them since 10 a.m. that morning and was making arrangements with them to adopt the cat. They knew we were traveling a distance to get there as she was calling them to let them know we were encountering heavy traffic. We got there at 4:55 p.m. What they neglected to tell her was they stop taking applications at 4:30 p.m. and the required paperwork she needed to bring. At that time, they informed her to come back the next day to stand in line at the door...that maybe the cat would be available when it was her turn. She was prepared to leave a deposit but was refused. My sister has been a pet owner for 35+ years. Its awful she was treated this way by the rude and unprofessional staff.

Awesome place !

They gave me the best kitten ever! Everyone was so awesome!

Great staff and selection of animals. Website up to minute with available animals.

Im a severely disabled resident who attempted to surrender my 13 year old cat to Cape Ann Animal Aid as I can no longer take care of him. And in addition he howls a lot and the neighbors have been complaining. The animal aid said they wouldnt take him as he didnt fit their narrative and that they felt they couldnt find him a home. This is a hypocrisy as this outfit constantly brings in dogs from around the world to Gloucester (from Istanbul, Puerto Rico and other places) and charge astronomical fees for adoption. This place charges $450 to adopt a puppy under one year old, and $375 for a dog over one year old. In comparison, in Los Angeles you can adopt a dog for $125 which includes all the same services (spay-neuter, microchip, shots, etc). This so called shelter is more concerned with money then helping with the animals and residents here in Gloucester. An animal shelter is just that. A place for animals to temporarily go (and hopefully be adopted) that have been surrendered, strayed, or rescued. My cat wasnt applying for a job, he needed a place to go. This shelter is more concerned with providing vanity dogs for people with money. My cat needs a home asap and they refused him and in turn me, a disabled person. The city needs to provide some oversight into this organization as they do a disservice to the community.

We were there to adopt a cat due to prior experience from a friends experience there. The pets are healthy, clean, and well known by the staff. The environment is meticulous and set up to get familiar with the pet you are considering.

Very friendly staff. We love our new bundle of joy!

Kind, caring, friendly staff. Beautiful facility. The animals are loved and taken excellent care of. I adopted 2 amazing dogs from there. Awesome fund raising programs they have as well.

I recommend this shelter to anyone looking to get a pet. The shelter its self is extremely clean and well organized and who you see (for available pets) is who is there. The staff is excellent, they let you take your time to make sure the pet you are meeting is the one for you. We got our dog there and she is the most wonderful dog I could imagine joining our family. It is a first come first serve place and if you see a pet on the website, its there, but the minute someone starts the adoption process the pet is removed, so if you see someone you like you need to get there ASAP. Its a really fantastic shelter. They dont make you jump through hoops to adopt. There arent any home visits, they just require that your entire household comes to ensure the pet will get along with everyone and that you bring any dogs you already have to ensure they get along too.

My significant other and I adopted a dog from here about 3 weeks ago. We went there for a spontaneous trip to the shelter and ended up finding our forever friend. :) The staff were so friendly and helpful through the adoption process. The place was so clean and organized. I would highly recommend this shelter to anyone looking to adopt a pet!

This shelter takes very good care of the dogs and cats that come in. The staff here are patient, attentive, helpful, knowledgeable, and friendly. They keep the animals living and common spaces very clean, with plenty of toys to keep them occupied. Much better than the other shelters Ive visited in the area.

Nice clean shelter, no odors, nice large rooms for animals. Animals are exercised regularly. Knowledgeable and helpful staff. We adopted this handsome boy.

My wife and I came here to adopt a kitten and were very impressed with how clean the facility and animals were and the technicians were friendly and professional.Our kitten is awesome (but bouncing off the walls!) and completely healthy! Very happy with our new companion and glad to help out with adopting a kitten in need of a good home!

Adopted my dog,Sophie, in August of last year and was very impressed by the staff and the facility in general. I would heartily recomend them to anyone considering pet adoption.

I ♡♡♡♡ THIS PLACE!! I volunteered here in Gloucester for a little while and Im actually hoping to get the opportunity to go back there. Everyone was very nice and helpful, but the dogs were of course the best part of the time I spent there. I always left there later because I was out walking or playing with one of the dogs, who I must mention are the sweetest, cutest animals!Ive never felt so much love than from them at the end of my shift. No matter how I would be feeling before I walked through the doors it was def alll great by the end. These animals just wanted attention and to be loved. They had a bad life starting out, and I really do believe that they alll deserve the best from then on!*only talked about the dogs because thats what I had signed up for in the beginning to work with and learn more about. But the cats and kittens were just as cute an sweet as ever, I had to sneak into that side when i got a second :) if anyone is looking for an animal this is the best shelter or at least one of the best shelters Ive ever seen and also heard about.I cant tell you how much I recommend going down there, even if you just want to play with a dog or cat.... they love the attention! :) ♡♡

Thats out little boy when we met him. From that moment everything is better in our lifes.Adopt, dont buy.Youll make someone incredible happy!

Very friendly staff Animals a very well-cared-for

They accept the homeless shelter pets that are scheduled to be killed at the kill shelters in Texas and find them fur-ever homes to love them with new caring families...thank you guys!

We just adopted Cocoa from Cape Ann Animal Aid yesterday. The process was smooth and everyone who works there was friendly and helpful. I would definitely recommend going to Cape Ann to bring home your new friend.

Great place, caring people, staff were outstanding!! They also had great follow up to see if we had any questions or problems. We adopted our dog here 3 weeks ago and cant be happier with the new addition to our family!

I love how they are not a killing shelter like most shelters do and I got my cat Chrissy their like 4 years ago and she was a great cat love at first cite and I also got my dog Skipper their 2 years ago and he has skin problems and no one wanted him so we got him and kept his shelter name because he knows the name and listens when we call him.

This animal shelter was the nicest I have been to,very clean, associates were very pleasant, helpful and all well informed .we adopted a puppy .all pets looked very healthy and well taken care off.highly recommended!!! A+++ here!!! We took our puppy home with us that night !

Very clean and very nice people

Facility was clean, staff was great, knowledgeable and helpful. Oh and our family grew by two!! (Picture for cuteness!!

Great staff and awesome facility. They really care for the animals

We found the staff to be very helpful and friendly. The made the adoption process very easy. Were very happy with our puppy.

Cape Ann Animal Aid is a large shelter with both dogs and cats. They keep their website very up to date with their new arrivals. Staff are helpful and always available to answer questions.

I love this place. I got my lovely dog Honcho here. 💖💖💖💖 The staff here are awesome, :) ADOPT A DOG OR CAT HURRY

Anna and Dr French are inhumane. They are not pet owners and it shows. They wont offer any help for a suffering animal during a crisis. Anna honestly is robotic in her responses and is a disgrace to animal medicine. Hope she finds help.

Everyone there is amazing. Cant say anything bad about them. Definitely will be going back for next furbaby

Truly loving and caring animal rescue

Clean shelter, animals well taken care of. Staff friendly and kind. They even have a little table that has items you can purchase and the donation goes right back into the Shelter!

I love these people. They are amazing and our little Wally is a nutbag but such a lovebug. I support them wholeheartedly.

I got a beautiful Puerto Rican rescue puppy from there. He is the most energetic, nice, loving dog. He is now one and I couldnt be happier to have gone to cape Ann. I had a bad experience with another shelter previously to going to cape Ann. I was so surprised how nice the staff is. & how fast the adoption process was. They take good care of their dogs there. I recommend it to everyone!

Incredible organization, and even more incredible staff. Absolutely recommend adopting from CAAA! (or donating if you arent expanding your family)

This was such a wonderful experience. We hav been mourning the loss of our beloved cat Maggie who we had for 17 yrs. Wasnt sure we were ready to welcome another cat that was until we saw Harry. He looked like he needed us as much as we needed him. He is slowly adjusting to his new home. We love him soooooo much! Thank you to all the staff at Cape Ann. They are wonderful and their hearts are in what they do.

A wonderful facility. Volunteers are much needed and welcome.

Our entire experience with CAAA has been wonderful! Thank you all for our sweet boy Mason💛

The animals are sooo cute if you’re interested in adopting definitely go there but if you’re looking for a good experience I wouldn’t go there the staff were awful and restricted us to simply looking at the kittens, not family friendly at all and adopting a kitten would be hard since they wouldn’t let you take one out to hold the kitten

Sad that you cant just play with any puppies. They need human interaction not thru cages.they like being played with and held like the kittens across the hall. But glad I can help by donating.

The dogs are cute of course and the staff was very nice

We are so happy we had the opportunity to adopt from Cape Ann Animal they were so helpful and open Christmas Eve Day!

The staff was amazing and very helpful.We ended up adopting a puppy.

One of the best shelters around. Clean, well-lit and the staff obviously care deeply for the animals in their care.

Beautiful new facility filled with kind heart and knowledgable animal care takers, and amazing animals, I fall in love with a new animal every time I go there. I couldnt be more grateful that they united me with my dog Floyd, and I would recommend this shelter to anyone serious about taking on a new furry friend

The best non kill shelter around, I support them 100% and donate.

First of all, let me say it was clear the staff was very clear about wanting to provide quality care to their animal clients. Unfortunately, the system broke down in our case. We believe the dog we adopted, named Jake and changed to Moesy, was not properly evaluated. Possibly an honest mistake but still a potentially dangerous one. The dog seemed very mellow and submissive. We got him home and for the first few days he was a sweetheart. Then without warning he changed. He became more aggressive finally culminating with an attack on me. The result was two bites; one on the hand which did not break the skin and a second bite on the upper arm that bled pretty strong though was not really serious. End result was having to return Moesy. He was not my first dog. He would have been my eighth so I am pretty familiar with raising a dog. We paid $375.00 for Jake/Moesy. I feel the shelter should have offered at least a partial rebate on the dog since what happened was the result of a poor decision to place the dog for adoption without a multi day evaluation. Regardless we hope better care will be taken next time around.Jim Higgins

Great place animals clean well cared for love them

We traveled from the South Shoe thru rain and snow to get our puppy the people are so friendly and helpful thats all we saw was smiles while we were there by having our paper work all ready we were on our way in 1 hour Scruffy our pup already stole our hearts thank you so much staff

They gave me a great dog .🐶

Recently adopted a cat. The staff was committed to finding a good fit for us and they did a great job.

Great place for animal lovers and for animals.

One word. Benson!!!! Best dog could ever have... thankful for him

So friendly and so many beautiful babies!

I got a beautiful rescue cat there!

Great volunteers, clean, animals well cared for.

Kind staff. Nice facility

Long line, but good service

They were kind & compassionate.

Lots of good dogs👍

Just a great shelter

Great people, great place

Very clean, helpful staff

Great place!!

Process are high for a shelter

Excellent