American Family has been a part of our family for 26 years. They have been an outstanding agency that offers great coverage and value. Rick and his team stay in the background when we dont need them and are incredibly responsive when we do. If you want an insurance agency that will have your back for the long haul I highly recommend them.

I was with American Family Insurance for many years. I switched to a different insurance company with slightly lower rates, and after 1 year switched back to American Family. The slightly higher rates are well worth the customer service you receive. At Rick Tovars office, I have the pleasure of having all of my customer service needs met by Roberta Ryan. She has been with AmFam for many years and really knows her stuff. If she cant handle my needs immediately, they are met well within 24 hours. I wont be leaving AmFam again.

Great service, been with them for over 10 years.

Great service and honest people is what you get from this family business. Always available to help and go the extra mile to make sure that all of your questions are answered. They helped me find the best insurance and took the time to explain each of the many services they provide. I would give them more starts because they deserve it.

Richard with AFI insures my office. It has been so easy working with him. My coverage is explained in plain English and the rate is super affordable. Also, whenever I need to get a hold of Richard he always gets back to me within a matter of minutes or hours. It so awesome to have such super responsive customer service. Whats best is just the peace of mind knowing hes got my back and I can focus on other things and not have to think about my insurance.

Ive used this location for years with Rick and with the lady before him. Everyone Ive dealt with have been really nice and helpful. They seem to really try to get me the best rates on my package and have been honest when something may not be the lowest rate. I appreciate their effort and honesty; its a nice change these days.

This is by far the best service i have received with insurance companies. Very friendly and welcoming people. Very professional and know what they are doing. They took time to explain and go through all the possible quotations, and try to find the one that works best for me! I was glad that I found this company! Would definitely recommend to anyone!!

Richard asks questions that as a business owner I should have been prepared for but had never considered. He knows the intricacies of what a business needs to be protected from all angles. Will definitely refer him to all of my fellow small-business owners. Well done Richard!!!

I have had a wonderful experience so far and am pleased with the service I have received!

Been with Am Fam for many years and its always been smooth. Great company and friendly agents. Thanks for the coverage.

I obtained my home, auto and life insurance with the Rick Tovar Agency. Wonderful experience from start to finish. The customer service is amazing! You can tell that they really care... I must have asked a billion questions and they patiently answered each and every one of them with thoughtfulness and accuracy. It was also really great to see that it is a family run business (father, sons & friends). Since I switched over to their agency I had the opportunity to work with each person in the office and I only have good things to say! I normally dont take the time to write reviews but after my last experience there I really felt like more people should know how great they are :)

Rick and his team are the best!!

The customer service they provide is 2nd to none in insurance. They always explain everything really well and take the time to do so. They have went above and beyond more than once for me that I can remember. Amazing people with 5 stars customer service period.

The customer service at this agency is gold. We recently changed providers and left some items out of our policy by mistake. We called in to make the corrections and they got on it right away. Quick and thorough service. Highly recommend Rick Tovar and his crew.

Awesome customer service. I wouldn’t go anywhere else. They definitely go above and beyond to help you with your insurance needs.

I appreciate you .you were very helpful great customer service. !!!Highly recommended

I DO NOT have a problem with this agency, they are fine. I DO have a problem with the company, American Family Insurance. Every time I go to renew my car policy and my homeowners policy, they keep increasing the premiums. Every time! I fired Farmers Insurance about 9 years ago because of this same reason. I was with them for 17 years. I have been with AmFam for 9 years and about ready to take my business elsewhere. I took my business policy elsewhere because of the constant increases every year.

My Dad was recently shopping for more affordable auto/home insurance. Lori answered my call, and went above and beyond during the whole process! She answered all my questions and was polite, upbeat, and knowledgeable! Not only are the premiums saving him money, but in most cases the coverages were more, and my Dad couldnt be more pleased! Thanks Lori & American Family!

Rick and Richard were great. The quotes that I received were amazing and better than I could ask for anywhere else. They were great at explaining things to me and helping me understand.

I just got a new life insurance policy here thanks to the agent, Rick. Great service, free coffee/soda/water, and comfy chairs. A real family business. Would recommend.

Richard was awesome when I called to get renters insurance!!!! He explained every detail about all the coverages. Highly recommended these guys!!

Friendly agents, professional and very helpful

I have had several policies for several years and would never change. Rick is always looking out for me, my family, my home and my auto. Not only is he awesome but the office staff are so friendly and helpful as well. I am a life long customer.

Can’t explain how great Lori has been! Excellent and professional service every time!

Review with Rick was great, he was diligent in making sure my home and auto policies were getting the best possible rates. All my questions were answered and explained.

My wife and I went to see Rick for insurance and came home feeling real good aout the visit from start to finish The office was very nice and every queston we had was answered and that was excellent Thank you Rick and the staff at American Family Insurance

Pleasant customer service. Very detailed and knowledgeable staff.

They really help me a lot Information is clear thanks

Rick fought tooth and nail to get my insurance rate fixed after my friend wrecked my last truck the insurance companies raised my rates as if I was the driver not only did he get my renewal dropped he got me a refund of $128 . Great agent satisfied customer

So great working with Kimberly and the team!!

Lori is awesome and really helpful!