Herbert Garcia Martinez deserves a 5 star rating across the board.He was excellent in all aspects of customer support including technicalexpertise, interpersonal communications, responsiveness and ability to listen. I consider him to be a top notch performer who very quickly determined what was wrong with my system; and fixed it in minuteswhile explaining to me what he was doing and why.
We had a water heater leak and another leak that needed to be found. I made an appointment online but the staff called to schedule me earlier based on the problems. The plumbers were knowledgeable and efficient. I got a new tank (I knew that was going to be needed based on the age) the same day as the visit. They diagnosed the other leak, gave advice on the best way to fix it and completed the job quickly. They were prompt and transparent. I would definitely recommend this company for all plumbing needs.
The technician Nick found an innovative solution to a problem by rerouting a water line to install a new hose bibb avoiding a conflict with a new renovation design in progress. Quote was honest and fair and I feel that I received added value in the solution outcome. I purchased a membership which comes with an bi-annual PM inspection. Perfect for older homes on well systems. This was the second job Wheaton performed for me. Highly recommend.
James A. Wheat and Sons Inc are simply the best! I called them twice in one week due to a gas leak and water leak. The customer service was very pleasant and professional. They scheduled a technician to come out and within few hours, Luis came out. He appeared very knowlegeable and professional. He discovered the gas leak immediately and went to work with another technician. Few minutes after, they changed the valve and everything was perfect.This company also scheduled a plumber to come to our house in less than 24 hours, and again, the technician was very knowlegeable, professional and attentive. He checked out the work, made recommendations and got to work immediately. Within a short time, work was competently completed ! Put bluntly, this company is far superior to other companies in their response, knowledge, and execution of the project. They are the only company I will refer anyone needing home maintenance services! Please keep up the good work!!!
What phenomenal service! We could not be more pleased with our technician Charles Shriver. Professional, courteous - Charles is a true water diviner. He found our behind-the-tile leak quickly and was spot on location. Moreover, he was very courteous and a pleasure to speak with as he explained the problem, proposed a solution and performed the repair flawlessly. And Charles insisted on fully cleaning up. Would definitely recommend James A. Wheat and Sons and Charles Shriver.
Ariel Mercado and his team were the ultimate professionals. Arrived on time, kept their work clean and organized and answered every question we had or may have had about our AC install. It was a long day, but they completed all of the work and took the time to explain all that they did and how the system works, so that we felt comfortable knowing how to use our brand new AC. They all should be recognized as leaders in your organization and should be commended for a job well done.
Had an outstanding experience with this Company. They sent Nick Herndon and Darnell Farrell to convert a wood-burning fireplace to a gas fireplace. Work was done on time, with minimal disruption of daily routine, and works perfectly. Both gentlemen were courteous, knowledgeable and will equipped to perform the work. Thanks for the great service.
Terrific job on repairing a broken a/c. Good communication. Decent price. Excellent service by the technician and by the person in charge at the home office. Nobody wants their a/c to break down, but all in all, it was a positive experience with James A. Wheat..
Mike Egan (Sales Consultant) and GT (Installation Lead) both went above and beyond for our new HVAC installation. We had them install a Daikin Fit AC Unit, Daikin Furnace, and steam humidifier. Mike made us feel extremely comfortable with the entire James A. Wheat and Sons team and process. GT and his installation team did a great job installing and explaining everything to us. We recommend them with the highest regard. On top of all of this work, the entire staff and team was very responsive to all emails, texts, and calls. Thank you!
Very communicative and professional! We had been putting off this project and wish we had found them sooner. We worked with Nicholas and he was wonderful. Thank you!
During the middle of a heat wave, our new AC handler unit in the attic started to leak through water through the ceiling of our 50 year house. We turned the unit off and called the seller and installer. He ignored us for hours and then basically ignored us. After two sleepless, sweaty, angry nights, we called Wheat late at night. They called back the next morning and provided a timeline for that day! Ricardo came out, was polite, efficient, knowledgeable, and effective! He was a hero to us! Ricardo EVERY TIME from here on.
Charles - the service person - came immediately after he called planning for the service visit. He was professional, polite, and most of all - very knowledgeable! I had called James Wheat and Sons for a possible well pump replacement. Charles opened the well cap and did a brief inspection and then asked to take a look at the electrical breaker box and at the receiving water tank inside. We had been experiencing very low water pressure and the well pump was suspected but upon Charles inspection of the neutralizing system he concluded that that was the problem and not the pump. Charles very carefully and knowledgeably disassembled the electrical and mechanical assembly driving the neutralizing tank and tried several times to repair but finally concluded that something was wrong inside the tank and advised that it needed replacement - which I have agreed to have him do. Throughout his repair analysis and work I was extremely impressed at how much he was capable and able to proceed with his analysis of problems - not only of the possible failing well pump but with all aspects of my neutralizing system! I give Charles an A+ for his analysis and work! Couldnt have asked for anything further! Well done, Charles!
The technician was on time, professional and knowledgable about the job he was performing.
I had never used them before, but they did an excellent job installing a new toilet in a rental property we own in Rockville. They were able to come promptly and get it installed the next day. The tenant was pleased and so were we.
Garcia. Was as good as they come very courteous friendly and willing to explain so I could understand clearly. Thank you garcia. Garcia returned today 9/7/21and did some maintenance on my heat pump very efficient person and I like him very much And give him 10 stars not five
I needed my pressure release valve replaced on my water main coming into house. Called James A. Wheat and Sons. They were professional and fast. Went above and beyond my expectations.
I have used James A Wheat as my plumber for several years now. Today I had an annual plumbing inspection done (part of my annual contract). Charles did the inspection, he was prompt and courteous and did a thorough job of checking all my toilets, faucets (both indoor and outdoor), garbage disposal, showers/baths, etc. - made some good recommendations (sump pump needs replacement). I highly recommend James A Wheat, they have done excellent repair/replacement work for me in the past, all at fair cost and with high reliability.
Great service. Replaced my water line for much cheaper than the competition. Great techs and they were so great with install! Very nice company. Highly recommended
Used them twice (so far). Showed up on time. Nice and professional. Excellent quality service at a good price. I highly recommend them!
Thank you James A. Wheat and Sons for sending Ricardo Alvarado Castro to fix our AC unit yesterday. He and his assistant were courteous and professional. They fixed the problem in a timely manner and at a fair price. I will recommend your company to my friends and will call again in the future with any problems that arise. Nanci F.
Michael Celis was the tech. Very professional work and prompt. What I would like to single out is that Mr. Celis saved us money. We had been told by another contractor that we needed a complete replacement of a leaking bib and spigot for more than a $1000. Michael carefully examined the bib and spigot, indoor piping as well, and concluded that this was not the problem at all. No leak, the bib and spigot were working fine. Turned out to be the tubing for an Air Conditioning condensation line, which he fixed. Much appreciated.
Needed to replace a leaky water service line underground and James A Wheat & Sons did an outstanding job. High quality work, very professional, and cost was much better than what other competitors quoted. They gave me a reasonable estimate for a three day job (others quoted one day, which in retrospect was not accurate) and kept me updated each day on the progress. Very satisfied with how this major disruption was resolved by James A Wheat & Sons.
Great customer service. I was able to get help a day earlier than expected. Jose and George were very friendly and courteous. They explained their findings and did a nice job cleaning up the work area once they were done. I will definitely use this company again.
This Company is horrible. Ive been having condensation in my ducts and found this Company online. Based on the reviews I thought they could do the job. They came for a consult charged me 125 and said someone else from their team needs to come out, but I would not be charged another 125. Someone by the name of Tyler came out on 8/26 and was supposed to give me an estimate on replacing the ducts but instead I get an email today from Tyler saying someone needs to come and give a diagnostic and it would cost 125. Basically I paid 125 initially for nothing.
Wheat & Sons has always been our go to service provider for everything we have needed over the years for plumbing, heating and a/c. Their customer service and responsiveness has been consistently outstanding. Their communication in advance of an appointment, during the appointment and the follow up afterwards is exceptional. The staff is over the top respectful of your house and they clearly explain in the simplest terms what they are doing and what they recommend. Ive never felt I was being oversold on anything, but more like a very consultative approach. I would recommend their services to anyone.
Jame A Wheat & Sons does consistent, quality work with highly trained and professional technicians. Richard Pedroza conducted an Eagle contract maintenance check and did excellent work to have the air conditioning running optimally and to provide an estimate for a replacement of an 18 year old furnace. Yesterday, Elik Hernandez Bonilla installed the new furnace, air filter and humidifier at an affordable price. Elik consulted me as the installation occurred to be sure I was aware of any minor changes from the original estimate and and as they completed the work. They left the area cleaner than it was when they arrived and the care they took is evident. Much thanks for a job well done.
I highly recommend James A. Wheat & Sons. They were very flexible in scheduling the appointment, sent a reminder the day before, and also identified a two hour window when the technician would arrive. Also, on the day of the appointment, I received a text confirming the time window, but also the name and a photo of the technician who would be arriving for the appointment. Best of all, the cost of the service was very reasonable. HIGHLY RECOMMEND THIS COMPANY!
My family used James A. Wheat & Sons for many years in our home in Potomac. We had an annual inspection and repair agreement that was cost efficient and practical. They always did a great job and communicate so well. We moved to a condo in Bethesda that requires less maintenance, but we still call them whenever we need help! Charlie and Tony were there yesterday to help with a back-up. They were on time, polite, professional, and neat. I like the way the company trains new staff by apprenticing them to more experienced staff. Really efficient with the paperwork and technology, too.
We hired these guys to install two hvac units. Their prices were much more reasonable than other quotes we received. They offered us several heat pump options at various price points and were happy to address technical questions and provide supporting information. The guys onsite were great and the work was done well in a timely fashion. Overall, very good experience.
They installed a completely new HVAC system. After doing lots of research on my own and getting several quotes, Im very satisfied with my decision to go with James A. Wheat and Sons Inc. The staff and technicians have been great from start to finish and so far my home is comfortable and the system is so quiet!
Our mini-split AC unit was leaking condensation into the house on the weekend. Would have waited until the week for weekday pricing but had company coming and considered it an emergency since it was so hot.Wheat sent Herberth out to us in a timely manner and he fixed multiple problems and answered our questions while observing COVID protocols. Communications with both the office dispatch and Herberth were veryclear and kept us informed of arrival time and expectations. He was veryrespectful of our property and very polite.
Arrived on time, pleasant, polite, efficient and professional. Took time to check the two systems entirely and made recommendations as part of preventative maintenance
Serious professionals, but friendly, helpful, and good-natured, just like their office staff. Arrived on time and did a clean, efficient, and correct job. We’ve had Wheat for the maintenance of our HVAC and plumbing for 13 years and they’ve done it right every time. Would not consider going with anyone else.
The ease of scheduling, communication before and during the visit and detailed summary with pictures of the work was very helpful.
A few weeks ago we called plumbing service James A. Wheat and Sons Inc. to repair a leak on the shower mixing valve in our bathroom. Joe Carpenter Sr. together with his colleague arrived on time, did a great job fixing the problem. It was a Five-Star work. It was as though we never had any problem. They were very professional. We would surely seek their services in the future for all our plumbing needs.
Nick and Matt did an excellent job. They presented themselves well and kept me inform every step of the way. I thought their installation top down was very smart to avoid damage to the ceiling/floor. They kept the duct very close to the ceiling which I wanted as I plan to install a ceiling. Darlene was v. receptive and helpful getting my appointment. Clifford was extremely knowledgeable and helpful giving me the free estimate.
We needed to replace a bathroom sink and replace an old frost free exterior faucet. Having failed to receive satisfactory service from my previous plumber, we found James Wheat in the booklet listing top vendors and service providers. The men who came were polite, well spoken and technically efficient. They consulted with me carefully and fully. They executed the jobs with a minimum of noise, kept the work area clean and fixed the problems. We will consult with James Wheat anytime we have a plumbing problem in the future, Thank you, James Wheat.
Clifford was on time, knowledgeable, and friendly. He sent me an estimate only a few hours after his visit. I will decide on using Wheat after I have a couple of more estimators in, but there certainly wasnt anything wrong with the experience thus far. They asked for this review, so Im obliging them. Ive never reviewed an estimator before, but okay.
We recently switched our plumbing services to J.A. Wheat. We could not be more happy with the service. Wheat’s technicians are highly skilled, professional and courteous. Scheduling appointments is easy and their techs arrive on time! If you are looking for a top tier plumbing service, Wheat is the way to go!
We have used James A. Wheat and Sons now for the install of our Furnace Humidifier, Hot Water Heater and Furnace. In all case they have informed me every step of the way of whats going on, explained everything in detail, always courteous and especially on time. They do excellent work! Would highly recommend to everyone. Employees have always been excellent to interact with!
Called this company for the reviews and man, they fit me into their schedule same day. I needed new valves to replace my washing machine valves and the technician was awesome did the work in 2 hours. Would recommend.
Also, repaired fire suppression system.Michael was extremely courteous, honest, up-front. Once issues were diagnosed and he had provided me my options he went right to work. Although costs are high for plumbers and their work . . . I felt that I got well looked after. It was money that I didnt mind spending because Michael provided everything I expected. Very professional! Thank you for the work!
GT provided excellent customer service and communicated thoroughly throughout the project. We will personally request GT for all future services. Highly recommend!
Michael kept me Informed as to when he’d arrive, showed up on time, was courteous, neat, and very efficient. He made sure the drain was clear and left the repair site clean. I would definitely recommend them.
Jon Serino came out and quoting my husband about Jon - “He’s the real deal.” After having had poor experiences with other plumbing services in the past, I would strongly advise people to go directly to James Wheat and save yourself a headache. Jon came promptly and diagnosed and fixed the problem (one that cost me $900 on water bill). We will definitely use them again.
I liked that I got a text with the picture and work experience of the technician who was arriving. Ted arrived on time and was very professional and knowledgeable. He answered all my questions. I felt very confident in the quality of service that was being performed.
GT and Moises and their assistant did an excellent job of installing a new Daikin Fit A/C system in my home. They worked long hours on the days they came and were therefore able to get the job done in a minimal number of days. GT was very friendly and spent a good amount of time explaining to me how the installation was progressing and how to operate this very high tech system. If all their technicians are as good as GT and his team, James Wheat & Sons can claim to be among the best in the HVAC business.
Exceptional technical assessment of our AC unit with professional and courteous customer service! Thank you!
James A Wheat & Sons installed a new Air Conditioning unit and gas furnace. The technicians were courteous, professional and experienced. They did an outstanding job.
Mr. Yi Di Chen conducted the virtual inspection of our new Daikin heat pump installation in a professional and competent manner. He used personal protective equipment as needed and used floor protecting booties whenever he entered the house. A commendable personal presentation and performance as experienced with other James Wheat technicians.
The replacement of my water heater was completed in a very timely, professional and economic fashion.The entire experience was seamless and without any major disruption to our daily activities.I will definitely use James A.Wheat for any future needs.....Complete satisfaction!
Great seervice and professional technician.Highly recommendthis company anytime.
Mike and his team, was outstanding! All very professional from day 1. Great lines of communication. His team answered all my questions in a timely manner and ensured I was taken care of like family. The work they performed was top notch, its like a piece of art - could just the shiny copper. But its awesome. Water is back up and running. I couldnt be any happier. Will continue to use James A. Wheat and Sons for all my plumbing and HVAC needs. Great job team.
Wonderful service! They gave me a heads up before coming. Very professional. Gave me a discount the first time I came and thereafter. Cant recommend enough!!!
We’ve used JA Wheat & Sons for a number of years. Most recently we had a major problem with a broken pipe that gushed torrents of water into a basement bathroom and bedroom in the middle of the night. Kudos to Anil Das, who came to our rescue promptly the next day. He was fantastic. Extremely knowledgeable and helpful in explaining to us exactly what went wrong and suggesting both fixes and upgrades (to our old house and its old plumbing) so we wouldn’t have the same problem again. He went above and beyond and helping us — probably the best service we’ve ever received.
Jon & Jacob were terrific in refurbishing our gas fireplace, which now looks and works better than new. Jon went the extra mile and took the time to explain about using it, especially since it vents to a covered deck area. Jenny was excellent in setting-up our appointment and keeping us informed on the status of it and Jons arrival. All-around great experience!
Ricardo is the best technician. He is extremely knowledgeable, does a great job explaining what he is doing and is very thorough. Highly suggest him.
Excellent service. Price on the high end
Jacob and his coworker were on time. They called 30 minutes prior to their arrival to give me a heads up when they would be at my place. That was much appreciated. They were very nice and professional. They explained the issues to me and how they were going to fix them. Great work!
I gave one star because the lady that answers the phone is nice, (and it’s the minimum you can give), everything else about dealing with them has been zero stars.First visit to give us an estimate for a new hot water heater, the salesman was nice enough, tried to upsell us on a couple things, which can be expected, but seemed competent so we went with them.Next visit, during the actual installation, which included a pressure regulator, one of the pipes beneath my bathroom sink started leaking badly. They called their supervisor, who didn’t know he was on speakerphone, and told them “tell her it’s not our fault, she’ll never know the difference. Then offer to fix it so we can make some extra money.” The technicians were at least embarrassed enough to fix it for free, but left my bathroom an absolute mess.Fast forward to the inspection, which failed due to several issues that should have been addressed during the initial installation. When trying to explain it to me, the technician told me “basically it has to do with BTUs, but you wouldn’t understand, so just call the office and they’ll schedule the work for you.” And to top it all off, neither he nor the lady that scheduled my appointment can tell me whether or not I’m going to have to pay for these repairs- “they’ll let you know after they’re done.” And I have no choice, because I have to get my house up to code, but what sort of company won’t tell you if they’re going to charge you until after they do work in your house?So repair day comes, the technicians are nice, admit that the inspection failure was their fault, and complete the work for free with little difficulty. The next morning I wake up to find that they have turned off the furnace, unplugged my washing machine, which was nowhere near the area where they were working, and left my hot water heater on pilot mode, so my house is 62° and I can’t take a hot shower before work.Can’t wait to see what the repeat inspection holds. Definitely won’t be doing business with them again once this fiasco is over.Edited to Add: We did pass the second inspection. After leaving this review I was called by the office manager, who apologized for my inconveniences. I was considering adjusting to 2 or 3 stars since the water heater works now and the price was competitive, however, she has contacted me twice now to request I remove this review all together because “we fixed our mistakes at no cost to you.” I should certainly hope so. Since I rely heavily on Google reviews make decisions about which companies earn my business, I feel it is only right to leave this review in place.
Jose and his team did a fantastic job. It started with an emergency from a pinhole leak in the overflow tank on the hot water heater. We called at 5pm and Jose was able to come out within 2 hours to resolve the emergency. He diagnosed the issue and issued a quote and we had them back a few days later to complete a more permanent fix which was done flawlessly. We will be having Jose back to complete a lot more plumbing work for the house to clear up our remaining issues. Highly recommend James A. Wheat and Sons Inc.!!
Wheat and Sons came to our house to inspect and repair a problem with our gas fireplace pilot. Turns out there wasnt a major problem, but the techs were super friendly and did a great job refurbishing the fireplace for only a little more money than the original diagnostic cost. In the end the old gas fireplace looks and works much better than before. Shout out to the great communication skills of the technicians, as well as the secretary that booked the appt. From beginning to end I was comfortable and pleased with my choices, and would easily recommend the company to friends and family.
The Wheat service personnel that have come to my home have been both professional and personable. Despite the fact that they were replacing a 40 year old heating system - and it was no easy job - they made the experience as painless as possible.
James A. Wheat and Sons has the most polite, safety conscious (wore booties and masks) and professional men working for them. They reminded me of my appointment, called ahead to let me know when they would be here and were on time. They left no mess. Feel secure that we’ll have heat this winter.On top of that they were charming. Husband and I were very appreciative.
We’ve had to replace our heating units, and each time we’ve used James A. Wheat & Sons. They’re prompt, responsive, professional and the techs who come to do the installations and quotes are friendly and knowledgeable.They’re not out to price-gouge anyone, and they do honest and good work. Definitely plan on using them in the future as needed.
James A. Wheat and Sons installed a new tankless hot water heater for us and worked with us, months later, with regard to the gas inspection. The Washington Gas Inspector required additional items to be rectified and James A. Wheat and Sons sent the original installer out the very next day to rectify the situation, scheduled the follow up inspection and was in lock step with us until the inspector was satisfied. I highly recommend this company for any needs you may have.
5/3/21 - Very prompt response to call for service and water heater installed same day as service call. Very satisfied with installation and follow-up inspection visit.
Charles, the technician sent for making the repairs, was very knowledgeable, friendly and honest as what it would take to make the repairs and how much it would cost to fix two leaking valves at the main water pipe. He was able to fix the problem quickly and I would definitely consider them for any future repair work.
My wife and I have been customers of James A. Wheat and Sons for the past 20 plus years in two different homes. Their service is always prompt, efficient, and professional.
This company tried to rip off my 87 year old father by trying to charge him $1300 for a job that a different company charged him only $570. He bought a new gas stove for his rental house for a new tenant. Since the old pipe connection didn’t fit to the new gas stove, he needed a new connection adapter. The $1300 quote was even after applying a 10% senior discount he said. I don’t know how this company has a 4.8 stars review.
They repaired a fireplace that another company could not. In a very short time they were able to diagnose the issue, which was a pilot problem, and replace the part all in one visit and in a relatively short time. The guys were clean, friendly, and explained everything to my satisfaction. I HIGHLY RECOMMEND THIS COMPANY!
I called to get my gas fireplace inspected and to solve a problem, the fire logs would sometimes turn on by themselves. I contacted James A Wheat because I wanted a reputable company with trained staff. I am so glad that I did. The technician and assistant arrived on time and were very professional and courteous. Upon inspection, they discovered the remote and associated wiring was not working properly. They quoted me a fair price which I accepted. They cleaned and rebuilt the fire logs. The fire logs look like new and the new remote functions great. I am very pleased with the service and the cost. 5 stars.
On time. Wore masks & booties, kept work area clean and cleaned up afterwards, answered my questions, professional & polite, and did good work.
Let me know when they were coming. Called to let me know what service was needed and the cost of repair before beginning the work. Called when they were done. Very professional, friendly and efficient
WE DISCOVERED THAT WE HAD A SLOW LEAK FROM OUR GARBAGE DISPOSAL. WE CALLED ON JAMES A/ WHAT AND SONS TO CHECK IT OUT YESTERDAY. WITHIN 24 HOURS THEY ARRIVED AND FIXED THE PROBLEM IMMEDIATELY. THE TECHNICIANS, MICKE AND CHARLEY DID AN PROFESSIONAL AND EXCELLENT JOB AND WERE VERY CUSTOMER SERVICE ORIENTED. I WOULD GIVE THIS COMPANY A 5 STAR RATING FOR THIS EXPERIENCE. DOUG NOBLE
All the technicians are knowledgeable and don’t try to hard sell you on every little upgrade.
I wanted a checkup and maintenance on my HVAC, and Wheat sent Jacob, an excellent technician who arrived on time. He told me how long it would take, and he let me know what he would do. He left the work area spotless, and gave me some tips on how to care for the system between times of professional maintenance. I was really pleased with his work.
Always good service, within time window provided. Provides detailed estimate of work and not pushy about it.
The Service Tech serviced two gas fireplaces and was extremely knowledgeable, personable and professional. I would absolutely recommend this company for anything related to plumbing, heating and gas fireplace services. From the initial phone call for a quote to the service technician leaving my house, the whole experience was top notch.Kurt W
I have been using James A. Wheat for my HVAC, plumbing and gas fireplace maintenance and repairs for six years, and their services have only improved over time. Professional technicians, good value for high quality work and truly exceptional customer service.
Weve been using the services of James A Wheat and Sons since we purchased our house in 2018. They have removed an old oil tank, maintained our boiler/furnace and AC every year keeping us comfortable. This year we had them replace our aging AC unit with a new Carrier system. The installation was performed professionally and within the time they estimated. We recently had a faulty power switch on our boiler/furnace. I called them after hours and had a call back in less then 10 minutes. They scheduled a technician the very next day which happened to be a Sunday. He arrived on time and took care of the repairs quickly and had our heating restored to service. If youre in need of heating or air conditioning services, these are the guys to call.
Luis Garcia and the team at JAW & Sons were really great. I especially appreciated how big on wearing PPE they are. They are efficient, knowledgeable, professional, and pleasant.Also, the admin at JAW & Sons seems to be on point. I appreciated the text messages and the follow through/up - really good guys! I think more R&M vendors should follow your business model.
They were able to diagnose my concerns, propose solutions, detail how they would accomplish them and provide an estimate on the spot. This is one stop shopping! Had James Wheat return today to repair a faucet that I needed to get parts for. Their pre-arrival communication is outstanding. I received both text and email notifications about their arrival and they were spot on. Work was done efficiently and without issue. Super job!
Nicholas, was professional in every aspect of the job; personable, knowledgeable, courteous, respectful, neat ... truly a completel professional. He called to let us know he was on his way and gave us an ETA, arrived on time and completed the job in a timely fashion (even though he encountered some unexpected glitches). He is the epitome of what you what from an employee to represent your business with total customer satisfaction as his goal ... a goal that he easily achieved.Thanks a million for a suprior job, Nic!Sam and Alynn Marks
We had a great experience with yesterday’s tech, Jon. I appreciated especially the fact that he saved us $800by telling us we didn’t need to do what I was prepared to, but had a simpler, cheaper option instead.After working for years with another company, Wheat has now become our plumbing company of choice. I recommend them highly.
Mike and Mike :) came out to provide an estimate. They were courteous, professional and really knowledgeable. They really took the time to walk through with me all of the aspects of what I want to consider and why. They asked me about my needs and were clear about what would potentially be beneficial and what would not (thus saving me money). Very impressed with the whole process.
James A. Wheat and Sons does all our heating and cooling as well as plumbing work. They are professional, often come the same day called, courteous and respectful, as well as helpful in explaining what has to done and why. The work is always top level with a smile. Highly recommend it! .
After 17 years in our home, it was time to replace all our HVAC systems, water heaters, and ductless heating/cooling systems. Plus, we upgraded our basement apartment which added a second HVAC system and Water Heater.With a job this large we took multiple bids and reviewed each submitter. We selected Wheat and sons for two reasons. First, their reviews were positive and other reviewers found them responsive, professional, and provided good quality at a reasonable price.Second, when the Wheat representative showed up, I told him what equipment we were looking to replace. However, the rep was more interested in providing solutions and not equipment. He asked to come back the next week and brought two company experts to review our situation. After a 60-minute consultation, I felt confident that what we would purchase would give us a long-term solution to our heating and, air conditioning needs. No other company that came out took that amount of time to make sure what we were purchasing would work for us.Working with the office staff, I scheduled the installation which included the use of a crane from a private company. The office staff coordinated everyone involved.The ductless splits were installed in week one and the larger equipment was scheduled for week two. I was impressed by the week one crew and asked that they would be used for the second weeks work. The office staff accommodated the request.The second week went well and finished on time. The installation crew continued to do excellent work and kept disruption to a minimum.A month after installation, one of the water heaters stopped functioning. Late on a Sunday night, I texted our original Wheat representative about the problem. He responded and the office staff was alerted to the problem. Monday a technician was dispatched and found a blown fuse. He did not have a replacement in his truck. So, he left our home, drove 12 miles round trip to purchase a fuse replacement.Problems do happen and a company response, post-payment, and a month after installation, is a test of their quality and professionalism. Everyone at Wheat and Sons, from the sales representative, the visiting experts, the technicians, and the office staff gave all aspects, from initial meetings, scheduling, installation, and then a quick repair, their full attention.Another pleasant surprise was that the office staff made me aware of rebates and handled all the forms and interactions. The agencies they dealt with have notified me that the rebates have been issued.I was and still am impressed with all of the employees at Wheat, the new equipment, and the quality and pricing. The five-star rating is well deserved.
Excelente job. We needed an emergency service and they came within two hours. They made a reasonable assessment and were transparent about the costs. We are very happy with their overall service.
Their service on our gas fireplace has been really exceptional. First, they helped us repair our existing unit rather than needing to replace it, and then, whenever we’ve had issues, they came back and fixed it promptly. After being used to hearing no response from other contractors, the prompt service of James a Wheat and sons has been so refreshing. I highly recommend them!
Thank you so much. Your employees were very professional and kind.
Very professional and responsive. Willing to clearly explain the options.
Our service technician couldn’t have been more polite, helpful and efficient!
Professional who had been to my home several times in the past so familiar with me and the home. On time, attention to distancing and wearing a mask at all times, performed the maintenance efficiently yet did not rush to complete the job. Explained all his findings. Very pleased with the service.
The technician was very thorough in his inspection. He was very detail oriented in explaining what will be inspected and suggested some recommendations with an explanation. The technician updated what filters has to be replaced and updated all the measured readings. I would recommend to any one who wants to HVAC maintenance.
We are extremely grateful for the prompt, professional, and expert repairs that James A. Wheat & Sons performed on our leaking natural gas lines and replacement of our gas water heater. The technician in charge of the extensive work, Cody Schwartz, was outstanding. Not only an expert plumber, Cody also is an exceptional person who is a superb representative for, and reflection on the company. When we contacted the company about the emergency shut-off of our gas due to the leaks, with all the attendant loss of any hot water, no stove, no dryer, they responded immediately and sent Cody to us the next morning to assess the needed repairs. They began the repairs as rapidly as possible and we could not be more pleased with the work. Highly recommended without reservation.
Staff were polite and responsive throughout. The repair and install were completed promptly with no issues.
Clifford the Technician for James A Wheat and Sons, Inc arrived promptly. He listened politely and professionally assessed our problem with the broken gas service line due to the tree fall. He noted that he had not previously seen such a gas pipe break and his company could not repair the damage because the pipe was the responsibility of the Gas company. He also noted that the House gas pipe looked fine but that the Gas company may require the House gas pipe be tested once the break is repaired. He later kindly contacted that gas company on our behalf to describe the gas pipe break and to request the GAs company to repair the pipe.repaired. He noted that his company could do the test but recommended that we wait until the gas pipe break is repaired.Clifford is very professional and personable. We are grateful for his help in contacting the Gas company and his advice on how to proceed.