Very good experience with this dealership. Above and beyond to get us a great deal.

My experience was great. Charles helped me find the best car for me, one that fits my lifestyle and budget. The process was simple and smooth thanks to all of the staff. Unlike other experiences in other dealerships, I did not have to spend the whole day there looking for a car and working on financing.Thank you!!

Charles Beyer, his manager John, and the finance manager Christine were all excellent. The staff is friendly and professional, and I was extremely impressed by their knowledge of the vehicles they sell…they knew every feature of every car in that showroom, and they did a great job articulating that knowledge. Visiting this dealership is truly an enjoyable experience.

I’ve always gone to this BMW for service but this will be the last time for a while…. I was first told it would cost me $160+ to just run a diagnostic on my car. I don’t think I’ve ever had to pay that but fine, I needed to know what was the problem. Then as I’m being charged I was told that my air filter needed to be changed. Mind you, I was just there two days ago and bought an air filter and had someone else replace it instead of being charged a ridiculous price. Don’t you think this would have been on my account? In addition, I was told my oil needed to be change even though I had miles left because “it’s around that time of year.” What? This was an obvious scam! Once I was finally told what my problem was (the door lock was broken) the estimate was over $800! WHAT?!The icing on the cake was I got my car appraised out of curiosity, (my car has less than 40,000 miles from 2013) and was told my car is only worth $8,000. They wanted me to pay for 1/8 of the car for 1 minor repair? I left feeling so cheated on and will be taking my car to be fixed for half the price at another place.

Did not honor advertised service price and charged me an extra $17 for an oil change calling it “shop supplies,” and “environmental fee.” The final bill showed charges and credits and adjustments that just didn’t make sense. Nothing added up. Again, this was for an oil change. Speaking of deception and non-transparency, they didn’t even show what kind of oil they used on my bill. I had to write it on and still not really sure if the service manager knew what they used. He said it was BMW oil, which was probably a Shell product. It took 2 hours for the oil change and I made an early morning appt. to avoid this. They also took a video of a mechanic walking around my car explaining that my tires and brakes were in fine shape. I didn’t ask for that. Finally, the waiting room was like I was waiting in a funeral parlor. Everyone who worked there seemed to hate their job. Stay away from this place!!!

I was very satisfied with the service I received at BMW Gainesville. There was no waiting, my car was in and out within the estimated time period, and the service consultant provided a detailed description of the process. I will definitely return to this team the next time my car needs to be serviced.

Matt made everything simple and sweet got my new truck im so excited!

We originally came in for service, Shad Buchanon, excellent to work with, Shad got things done and gave us a great deal.While we were waiting looked at a Tundra and ended up buying a newer truck.We had a great experience with Mike Barton in Sales. He did a great job and worked very hard to make the sale happen. I really wanted a good deal and he did his job and got us what we wanted. Great guy to work with the kind of sales person I like work with. Luis Manuel Rios helped us in finance and was great to work with as well.

Recently purchasing a vehicle from BMW of Gainesville was by far the most enjoyable car buying experience I have ever had. Gary Osteen, our salesman, was knowledgeable and professional. He really made the experience comfortable with no pressure. Sales Manager Luis Manuel Rios and Finance Christine Garcia were both great to work with and very helpful. BMW of Gainesville has a top notch team!

Just bought a BMW X-7. Charles Beyer the salesman was helpful and professional. Did exactly what he said he would and went beyond the call of duty. Never tried to renege on offers made and ensured we got the vehicle we wanted and the deal we wanted. They even drove it to me, signed the paperwork at home and took my trade in car. Fantastic service!

JD was prompt and professional with giving me information on repairs needed for my 328i. He gave me options that was flexible and accommodating to my work schedule.

Excellent experience! Gary and the team was great and made the whole process seamless. The M8 competition gran coupe looks great and I look forward to many years of great service and experience! I highly recommend the team at Gainesville BMW!

The car Butler detail was done to perfection. We had an appointment but it didnt seem to matter; the wait when we arrived was excruciating and the wait when we returned (I was texted that the car was ready) was also excruciatingly long!! No apologies at any time...just grin and bear it!

Bonito, John, Jake and Gainesville BMW were beyond the best. I’m a 20 year professional in the automotive industry and know what customers want.I live in NJ, from the moment I reached out to bonito, him and his team treated me with the courtesy and professionalism that any customer would expect and want.I made the deal over the phone. Took a flight out to Florida, they picked me up from the airport, made the deal super easy.Anyone in the market for a BMW should definitely go to Gainesville BMW.

Great experience from beginning to the end. Thumbs up for Charles (sales associate), Manuel (Manager), Christine (Finance) and Leandro (BMW Genius). Would def recommend and looking forward to buy my next car from them - you guys rock!

Gary and Manny were very helpful in making our purchase, the process was very straight forward and they both explain every detail.Manny worked with us and gave us top dollar for our trade in vehicle.Gary has been following up keeping tabs of our experience with the new to us X5.

Very helpful. Did a great job with my vehicle. Made sure I knew everything that was happening throughout the process. Appreciate their help.

Had a routine service there and had a recall fix. The service department was great. Process was smooth and advisor was helpful. During the pandemic situation, extra cleaning and measures like warring masks were in place. Got a great X5 loaner. Worth a two hour drive to get there. Will return again next time for service and may give them a try next time when I need another car. Would recommend!

The service of our vehicle was excellent as usual. The problem we had was actually getting the service appointment and arranging for the loaner car. That took multiple phone calls, long wait times, and being promised a call back “in five minutes” that never happened… glad the actual service part of things went well to make up for the hassle!!

One of the best car shopping experiences I have had; period...So I came to the party late, looking for a M2 Competition with DCT and after calling multiple dealers in the US (all of which showed M2Cs in stock...LOL no, not really; they were inbound and spoken for) I was able to track down this M2C which was only available because the buyer backed out...The entire Gainesville Team was involved in making this a great experience...from sales (Matt), online support (Kathryn) finance (Manuel), all first class but special thanks to Christine (Sales Manager)...Christine could have easily turned this into a bidding war as multiple people called about the M2C after she and I agreed upon a price...she is a person of her word in an industry that is not always known for high standards..Christine breaks the mold. I will go out of my way to do business with these folks again!

JD made everything easy. Prompt greeting, quick check in. Maintenence made easy. Everything was 5 star.

Todd and Carlos saved my day! Thank you very much! I wish that every BMW service in the country worked the same way as the one in Gainesville!

Great sales and service experience. Truly nice people. Would definitely recommend both the car and the dealership.

Service was decent. I sorta got conned into paying for a diagnostic that I never asked for, then when I asked the service advisor would it be apart of the repair that I’m getting he assured me it would. When it was time to pay they had changed their minds (go figure). Be aware of that!

Just bought my first BMW from here and had a wonderful experience!! The staff at the dealership were very kind and helpful. Gary helped me find the exact X3 I was looking for and made the process of buying the car go smoothly. Definitely recommend purchasing a vehicle from BMW of Gainesville!!

Having been seeking a good CPO BMW M2 with a manual transmission for sometime. BMW of Gainesville had exactly what I have been looking for. They made the process pain free and efficient.

I got a great deal for my car. Super professionals from beginning to end. I will buy from them again

As always Dave Hepler and Kevin Garcia have provided the very best service experience one could ask for; I appreciate the whole team from start to finish everyone is pleasant and helpful. Trust them with assuring our cars are well cared for and we are as safe as possible. GETTLE BMW IS A CLASS ACT

Avoid this dealership and its deceptive business practices! I communicated via email with Manny Rios, Pre-Owned Manager, about a CPO X5 and trading in my X5. He communicated a net walkout price at 7:55p on 7/29/21. I replied that I needed to discuss the deal and would reply first thing the next morning, which I did. I replied with an offer that included a 2% price reduction, i.e. not irrational. Manny replied at 10:44a that he needed to confirm the work being done to the car to see if they could accept the offer, but that we were ‘close’. He said he would reply shortly. At 3:21p I received an email stating that they were rescinding their offer, due to the cost of shop services. The explanation given was that a rim was bent and brakes were replaced, which would have already been known, given all pictures provided the prior day were of the car without any rims on it. I was then contacted by a different person and told that none of that was true, but that they believed an excess wear and tear policy would cover new tires and it didn’t. They then increased the price from THEIR offer by $2k by naming full retail cost of things like an oil change, which is obviously not the dealer’s cost. Regardless, due to a supposed error of its employee, they refused to honor their prior price. While they apologized that they shouldn’t have negotiated without knowing all information, that’s not my problem as a consumer and I have never encountered anything like this from a supposed ‘luxury’ dealer. I ended up eating the cost of an airline ticket and hotel. Sometimes it’s better to reduce your profit margin and do the right thing, as opposed to claiming you legally have the ability to do so.

Service was completed on time, car was returned clean and they found no additional work that they could sell us.

Celeena was great! She was very informing and transparent. Everything was smooth. Exceeded my expectations.

I tried to get a quote online. I emailed as soon as I saw the car become available on Autotrader. I’m an out of state buyer so I asked for them to give me a quote with shipping. I gave them all my info so I could get an accurate quote. I followed up a couple hours later that day when they hadn’t responded. Still no response. They didn’t respond until I replied to an automated( I believe)email from the sales manager asking about my experience. I said I still hadn’t received a quote. A little bit later the sales person said they were waiting on a “trucking company that will be able to travel to my state”. I find it hard to believe it takes that long to get a shipping quote. Everyone else I email has it in 5 minutes. Later that day it was sold. I think they sold it locally and didn’t want to go through the hassle of shipping it to me. I get that. Just be upfront. I feel like they weren’t upfront with me and wasted my time. I won’t waste my time with them again.

Dave in the service department was awesome. Courteous and thorough in reviewing the service for my BMW. Highly recommend.

Very disappointed in the postings of the vehicle I bought. Many different listings with different pricing for the dealership for the same vehicle. I do not trust the integrity of this dealership. I found the next day on blue book the same vehicle posted by this dealership for less than what I paid and the dealership would not honor their posted price. The manager on duty had the balls to lie to me and tell me that they had nothing to do with the posting. Yet, funny, the posting was removed after I confronted him.

Really exceptional service. Great staff and facility.

Amazing Service department and a even better sales department. Very friendly and caring toward their customers. I have bought 2 cars from this dealership and they still reach out regularly to make sure all my questions and concerns are taken care of. I would recommend this dealership to all my friends and family over any other dealership.

The car mats were not put in. Was not shown how to use the cars features. Was not told I had sirus radio until I called sirus. Have no idea how to use the navigation. Love the car.

Great experience. Sales person was honest and very helpful. Will do business there again.

I was originally planning on getting a 2020 Lexus GX since I was interested in getting a SUV. My family recommended me to lease a BMW X5 instead. Ever since I leased it, the check engine is constantly on and every time we went to the dealership, they were more concerned with saving money than fixing the issue-- even though they knew what the problem was. They would just turn off the check engine light and send me home. I was constantly just going back and forth. I couldnt even travel long distances without worrying getting stranded in middle of the highway. The reason I leased this in the first place was to feel safe during my travels. The worst of it all was that my service advisor was Mr. John Busby, who is an impolite, dishonest, and a rude man and he has had complaints before as well. He made me go back and forth for months, telling me that fixing the issue is costly, even though my car has a warranty. This just shows that they do not care about their customers. I do not recommend anyone to buy an X5, and please try to avoid Mr. John as your service advisor.

Excellent service. This was one of the easiest car buying experience that I have ever had. We drove from Orlando to get an extraordinary deal.Charles Beyer (our sales advisor) was outstanding and provided answers to every question that I asked. He went out of his way to help us with not only the buying process but also in explaining the myriad of features of the X5 plug in hybrid that we bought.We would recommend this dealership wholeheartedly.

JD is great! Would recommend them to any UF student

Outstanding service! Clean and professional! Would buy 3 more cars from here! Thanks Cason and Mike for this great BMW 6 Series!8/3/20 Update: I still love this car and it is fun to drive! Please ask for Micheal the sales manager! He will take care of you and treat you like family and not a customer!

The car buying process is never fun. It can be long and tortuous while you try and work out the deal that works for you. However, BMW of Gainesville was really pleasant to work with. I decided to upgrade after many many years of purchasing Honda’s to become part of the BMW family. The trade in process was quick and easy. BMW of Gainesville matched the offer I received from Carmax. Christine Garcia, the new car Sales Manager was a pleasure to work with. Very personable.

Dave was so awesome!! He was really concern about me and my car!!! Definitely 5 stars!!!]

Service was up to BMW standards and service rep was excellent and very accomadating.

I was looking at the x3 drive 30i, and considering it versus a few other makes and models. The time Charles spent with my husband and me to review the features and options in detail was very much appreciated. We even stopped by a couple of days after our test drive to review exterior colors in the daylight and Charles met us at the door and walked us through the lot. We selected the x3. Thanks Charles!

Perfect and timely service.nice staff and ample waiting area during car being tended to. Recommend!

Recently worked with Christine and Randall at BMW of Gainesville and they provided an amazing experience. The BMW brand/car speaks for itself, and the customer service we received from Christine and Randall was aboive and beyond what we would expect. The BMW genius was also a great resource to be able to explain every aspect of the vehicle and make sure we took advantage of everything the car had to offer. We are happy to be a part of the BMW family now!

Very happy and excellent service. We drove from Ocala to get this 2021 X1 White car. Charles Beyer was very nice and professional. He helps us and had so much patience with us. He was great and I would recommend him.

Excellent service provided by Christine Garcia. She is extremely professional and everything was done fast and efficient. Thank you so much for helping me find my dream car!

First-class customer service! I absolutely love and appreciate the staff at this dealership. Met with the sales rep John and the sales manager Christine while browsing and they were super friendly, knowledgeable, and helpful.Test drove my dream 7 Series and was impressed by the car and the customer service.I have visited on several occasions and the customer service is always top-tier. When the time comes, BMW of Gainesville will be where I buy my next German lux.

I don’t have enough words to explain how much Thankful I am, and glad that I have chosen you “BMW of Gainesville “ to do my business. Right from the very beginning I was treated with respect, and dignity which made feel like family. Starting from the sales advisor Charles Beyer a great person, professional, amiable, experience, knowledgeable, and great customer service. Sales Manager; Christine Garcia phenomenal, extraordinary person went beyond to help me in any way possible to make me happy and satisfied, and last but not least General Manager; Mr. Scott Mills been checking on me if I’ve been taking care of. Thank you all for all your help. I’ll definitely keep you in mind to continue do business with, and pass the word around to my family and friends of such a wonderful experience I had.

Great dealer. Great service

Best experience I have EVER had when purchasing a car. All of the staff were extremely helpful and patient. I never felt that typical “pressure” to buy a car that other dealerships put on you. Thank you to everyone at BMW of Gainesville!

I am so grateful for the work that Charles and Manuel did.Im always so scared to walk into dealerships but honestly from the moment I walked into the door until the day we bought my car I was very comfortable. I felt no pressure at all. It was the best experience Ive ever had.I really want to thank Manuel for everything he did to get me to where I needed to be finincially with my payments on what is now my dream car....He was just so GREAT!!!We will definitely return.

Very satisfying experience at BMW Gainesville! Kenneth Howard did a superb job in helping me pick my car. I got exactly what my ideal configuration looks like under his help. Scott was very considerate during the process. All the other staff I interacted with were very helpful and patient whenever I had questions. The whole process was very smooth and frictionless. Highly recommend shopping there!

Best experience I’ve had! The staff was amazing and extremely helpful. I will make sure to always come back to this dealership in the future!

Excellent team! highly recommended

I drove 4 hours to buy a used truck from them. I already had pre approved credit through my credit union but they insisted they could match or beat it. 6 hours later I was still fighting to get the sales contract right because they kept playing with the numbers and finance rate. Frustrated, confused, tired, and hungry I gave in and signed the papers because I still had a 4 hour ride home. The next day while trying to switch my insurance I realize I dont even have a registration for the truck or any other physical paperwork in the event I got pulled over so I could prove I bought the truck. I only received a flash drive with said documents. I contacted the general manager today and he just made it out like it was my fault.

Very pleased with customer service. Buying cars there was a comfortable and pleasurable process. Went out of their way to make good offers. Very pleased with cars.

Very easy to deal with on buying my 2019 Mini Cooper Countryman. Bonito was my salesman, he was very thorough. Dan in finance was good and a Mini enthusiast also. The only complaint I have is that I used my credit card for my down payment and they charged me $60 service charge that they didn’t tell me about.

We are very grateful for the attention that we received at BMW of Gainesville. Christine and Charles were beyond what we expected. They are extremely professional and made our experience unique as the process of buying a car was smooth and stress-free. We highly recommend this dealer if you are looking for a good car but also a well deserved costumer experience.

Excellent personalized attention from Mr. Chanderbali.

BMW of Gainesville made finding & purchasing a vehicle so easy. Great customer service, great sales people and I had the great pleasure of working with Bonito, ask for him when looking for a BMW. You will be happy once you walk through their doors. Everyone is willing to help you and make sure you’re happy. Service department will always make sure you’re taking care of also. Thank you to Scott, Bonito, Dan and Dave for the smooth process and always taking care of my car.

Our car was towed in by AAA and they were very nice, I was told by BMW of Gainesville that it was the battery on 03/25 that it was the battery, I asked to fix it at a REDICULIOUS price. I was in agreement to the price, THEN I was told about another sensor, needless to say I have text and called the person that was assigned to me and my car that does not answered my many texts and here it is 04/03 and they are closed so they dont care about you or your life.... I can show the texted and emails that I have had no responce...... ThIs car is a large part of our lives because we work hard to have it but obviously it is not a concern to the one assigned to us or BMW as a whole.......

Excellent service.

Great dealership and staff! From service to sales it’s a 5 star experience.

The new M Series are fun to drive

I walk in looking for a Jeep that I saw on their site and it was sold the day before to a lady from my home town of Macon Georgia. I was like I AM DONE . On my way out, this sale person said can I help you? My guardian angel. Christina found me my jeep!!!! Thank you all for being so nice and helpful. They made me feel like family.

Mr. Dave at BMW is amazing, he brought me comfort during a stressful time while having anxiety concerning my car

I first found about BMW of Gainesville through USAA and Truecar. Javier helped me find the perfect model, a 2020 M340i, and made sure I had all the information I needed to back my decisions. He and the rest of the finance, tech, and prep staff were the most pleasant, helpful, and supportive representatives I’ve encountered. I highly recommend the dealership and the brand with absolute confidence.

Very very friendly people. I didnt feel pressured into anything. They have gained a new life long customer.

This car dealership is amazing! As I drove in I was immediately helped by staff. Not to mention they did a superb job washing my car and cleaning the interior. Definetely an outstanding BMW dealership of the several ive been to in Florida. I highly reccommend!

Always well taken care of here

The salesperson, Charles Beyer, was most professional and helpful. He listened carefully and came up with a variety of alternatives for us to consider. The cars are very impressive and the range of options for different budgets is helpful. We cameaway realizing what a superior car BMW is. The entire sales staff and team was helpful. Even after we left the next day the follow up from both Charles and a sales manager sending us videos of options that showed all the details for some options on different cars was more thorough than we could have hoped for. Everyone at the dealership was helpful and friendly and the showroom and amenities effectively modeled the quality of BMW.

Top notch dealership all around!! I drove 2 1/2 to buy this used vehicle from them and they treated me like royalty. The car had an issue immediately after I bought the car and they came down to New Smyrna beach, picked it up, fixed it and delivered it back to me. Scott Mills management is first class. Thank you Scott, Randall, Manual and Celeena.

I wanted to share my frustration and unsatisfactory experience that I had at the BMW of Gainesville. I hope you can learn from my experience. I took a used BMW SUV that I was purchasing for a full inspection, due to a rattling noise coming from the engine. I emphasized to Mr. John Busby (service advisor) that I wanted to ensure the car is in optimal condition for purchasing since I had the opportunity to return the car, if I was not satisfied with its condition.The report came back good, with minor issues that I agreed to fix. However, the engine noise was ignored, I re-asked about the engine noise to Mr. Busby, and he stated that the engine of this particular SUV model are normally noisy and that the noise will disappear when the car has been driven for a while.Trusting the expertise of the service provided by the BMW of Gainesville and Mr. Busby, I decided to finalize the purchase of this SUV. The car was due back to the service center for the installation of the passenger sensor ordered and to re-check the noise in the motor because it never disappeared like it was explained to me. This time they paid attention to the noisy engine and they surprised me with the news that my recently purchased car needs a new engine. Crazy right? If they had checked the engine noise during the first inspection, I would not be writing this review.Since pictures worth more than thousand words, I am posting pictures of my bills.I asked to the BMW of Gainesville to return my car, that I will take my business somewhere else, but they still have my car. I would post another review with the resolution to this matter.

As an out of state buyer, I utilize the internet extensivley in researching and purchasing. When I found one of their vehicles on-line, it caught my attention based on the vehicle age, mileage, and price. I contacted the dealership and was told the price was $3000 more than listed on line. My first gut response was, and this is why people dont like buying used cars. Not a positive experience for me unfortunately.

Ive taken my car in for service many times and the environment is extremely customer oriented and the overall experience is great. The one thing that brings me back continuously is JD in the service department. He is professional, courteous, HONEST and makes the thought of spending money on your car much easier. A valued asset to their team and I cant imagine anyone else helping me out. Thanks for eveything!!

Timely, knowledgeable, courteous service.

Although problems with my car seems to never cease,and it troubles me greatly, David Helper has always been patient every time he provide his services.

I’m not a big fan of dealers mark up but at least this location is about half the price on parts as the ocala location and the parts department employe is very polite

Easiest car buying experience ever! Scott, Bonito, and Dan were the best. Showed up, paperwork was ready and I was in and out! Great dealership! Great staff!!!!! For a fantastic car buying experience go to Gainesville BMW

Always the top up most service

My experience with BMW of Gainesville encompasses 23 years of continuous, courteous, professional service. From the General Manager through the entire staff to the person who makes the coffee - nothing but the best in every regard. Throughout many vehicle negotiations, purchases, and service appointments I have literally NEVER had a single complaint nor noted any area that needed improvement. This is a great team, run by an experienced, knowledgeable GM, who go out of their way to satisfy the customer. If you are looking to buy, trade or just window shop in the candy store, I would highly recommend you give Gainesville BMW a visit. And please not that I have absolutely no affiliation with the dealership - Im simply a happy customer sharing my opinion.

They are amazing..awesome staff. Charles and Dan the man were the best team ever....Requita N.

Always great service!!! JD is super!!!

The service department is great! Super attentive staff.

All of the employees are very helpful, knowledgeable, and friendly. I still talk to the salesman (Benito) that sold me my car when I go in and he always remembers me which shows that they pay attention and care about their customers. I 10/10 would recommend this place if you’re looking for a new car because of the amazing service you get here.

The experience I had with BMW Gainesville was incredible. I buy cars a little more often that the average person and I feel this purchase was amongst the best. Working with Christine and Javi made the experience quantify and we closed in a little over 1 day. No hassles, No issues, complete transparency. IF,... you are in the market for a good buying experience and a professional staff - pick BMW of Gainesville. I did and will again.

Can’t say enough great things about BMW of Gainesville. We had our eyes on a used van they had recently listed and we were able to get a price lined up quickly and made the trek with our kids. When we arrived Michael the sales manager and Charles the sales associate had it cleaned up beautifully with a surprise for each of kids waiting for them since we had a long ride back home. Charles was a great sales associate taking care of all the details before we even arrived and even sent us a personalized video of the van. They entertained our kids and gave them snacks and drinks while we peacefully completed all the paperwork and details. My wife and I had never had a car buying experience as easy and enjoyable as the one we did at BMW of Gainesville and will happily drive 2 hours each way to buy our next car from them. Can’t say enough great things but they just got lifelong customers in us. Thank you so much Michael and Charles and to the rest of the staff there. You all did an amazing job and we are happy with our experience with you all (and of course with the van).

I just bought my first BMW! I had hands down the best car shopping experience ever with Kenneth Howard at Gainesville BMW. I was in the market for a certified used car, never thinking I would buy a BMW. After test driving one at another dealership, I loved the smooth ride and decided to give the BMW dealership a try. Best decision of the day. Kenneth was well informed on the details of the car. If he didn’t know the answer to a question, he found out immediately. Love my BMW X5! Kudos to the whole team!

This was the wife and I first time at the BMW dealership, and immediately I noticed great customer service. The people was kind and patient with us. The young lady who welcomed us before I can get both feet out of the vehicle was very nice. Then I immediately met Mr JD, who was very punctual and knowledge about my situations and needs. Glad hell be my point of contact moving forward. There was 2 other young ladies, who helped to make my first time experience one to remember.Well done to all you guys and thanks for having 5-star service

The purchase experience was amazing from start to finish. I could not have had a more personable and informative sales person, followed by an equally personable and informative finance manager. I live in the Orlando area and worked my deal over the phone, trading two vehicles, and financing. Not only did we do the transactions all in one day, but a team of two were sent to my home to retrieve the second vehicle.Thank you! I would give 10 stars if it was an option!

I live about 100 miles away from BMW of Gainesville, but they had a certified used 4 Series in their inventory that was exactly what I was looking for. Buying a car long distance is not easy, but I figured wed give it a try. Turns out, it was a great experience! Working out a deal with Christine Garcia (Internet Sales Manager) was absolute perfection. No pressure, hassles, or haggling. She was professional, super-friendly, and able to help me get the price and terms I needed. Made the trip to Gainesville a few days later, and it was worth every mile. The car was an anniversary gift for my wife, and the Gainesville BMW staff really rolled out their red carpet. Treated my wife and I as if we were family. Kenneth Howard and Tim Bundrick made us feel like family. Weve done car deals where theres been hand shakes and smiles, but buying from BMW of Gainesville was full of hugs, high fives, and so much fun! Loved it! You can bet we will return for another purchase - well drive 500 miles if we have to. Thanks Christine, Kenneth, Tim, and all who were so kind and friendly! :-)

Great service.

Christine Garcia and Charles Beyer were wonderful throughout the entire purchasing process of a used car at BMW Gainesville. They were very thorough, answered all my questions around the clock, and helped me streamline the delivery process with a 3rd party transporting service. I highly recommend Christine, Charles, and BMW Gainesville as a whole for those who are interested in purchasing or leasing a BMW. Ill be sure to go back to them for my next car!

We had the BEST buying experience ever! Ken was our salesman. There was ZERO pressure from him, he didn’t rush us in making a decision, let us drive different cars we were interested in, and so much more. He truly made our experience the best ever! The GM Scott was also super helpful and helped us locate a vehicle we thought we really wanted. He went over and beyond. We can’t leave out Dave in the service department as he is the reason we started coming to BMW of Gainesville. Also Christine the online sales manager was extremely helpful! Overall we had a great buying experience and look forward to our next purchase in a few years!

From the time that I took a walk through the parking lot up to the moment that I drove my car off was an amazing experience! I didn’t go there looking to purchase anything that day, and not once did I ever feel pressured to buy. I was given the freedom to look around the lot without anyone hounding me to make a decision. Yet, when I went inside and met my salesman Bonito; the professionalism, the responsiveness, and the knowledge of BMWs that he possessed made me want to become a BMW owner! I wasnt made to feel as if I couldnt afford anything there; I was welcomed into the dealership with smiles and friendly faces, then helped to find the perfect vehicle for me. I would recommend Bonito every day of the week! He is fantastic and is a master of his position! BMW is now apart of my family and after my experience there, I don’t want to go anywhere else to purchase a vehicle. They all did everything they could do to help me, despite whats going on with the COVID-19 pandemic, and that truly touched my heart!

Great salesman! Bonito (sorry for any misspelling) was great didnt find anything on the lot that day but still had alot to choose from. Thanks again