Extremely kind and professional service! They made sure I was able to get my car back the same day and were even helpful with informing me on how to file a claim and tow the person that’s been wrongfully parking in my spot!! Of course being towed is not fun but they made it extremely easy and we’re very friendly while doing so!!
They took both my cars just cause one had expired registration and the other I had barley baught I was gonna take to dmv tommorow but now how...? I hope they do work with me...😟😢😥 We will see in the morning...
I just want to say I’m glad I have this number now to get cars towed!!!! People keep parking in my stall and it’s annoying. I did call today and whoever answered was quick to help. However, the owner of the car saw me and quickly moved his car (he saved himself) I’m definitely saving this number cause I know I’ll be using it soon.
Boo they are trash 🗑. I HOPE YALL GET CRABS.
Real peice of work this company is. Not just myself but many others who live at the apartment where my car was towed from believe the security guard from the complex, who is almost identical in physical appearance to the owner of the tow company, and the owner of the tow yard are benefiting from one another. The owner of the tow company tried to charge for police impound fees of 290$ even after the police informed me they had nothing to do with the tow. Very unprofessional and ignorant. Im filing a law suit against them. What they doing aint goo buisness at all its fraud and cheating hard working people out of their money
You guys basically stole my car last nights and claimed someone called you. I poked a hole in your story to which you said you had a contract with my apartment to tow my car. Then you illegally towed my car. There was not sign that said I couldn’t park there. I’ve lived in this complex for almost 3 years. Never heard of the type of stunts you pulled. You have no shame and your crooked business practices are despicable.
Very pleasant excellent staff, very reasonable, they took good care of my baby 124 Fiat Spyder.
OMG!! THESE PEOPLE ARE AMAZING! They helped us get our 68 Buick GS out, very very helpful, they helped jump start the car for us, fixed the drivers door, because it was sticking, they put gas in it.. I can go on and on about their kindness.. All I can say is THANK YOU SO MUCH TO PHOENIX TOWING!! YOU GUYS ROCK!! ❤😏💯
Just want to thank Chris and the person who I spoke to late at night when our car got towed. no one likes getting their car impounded but they were really communicative and made it a breeze to get the car back with no problems.
My vehicle was towed without proper notice (as were 2 other cars I know of), I was denied the photos that were taken of my vehicle as the front desk lady was very rude and condescending. And they damaged my door!
I honestly dont know anyone that LIKES tow companies, but to be rated for quality of service and overall, Phoenix Towing is the best, they are very professional and treat you the way you should be treated
Honestly who likes getting theyre car towed but all in all I realized it was my fault and its just theyre job. Really polite lady answered the phone and let me know what I had to bring in. I rated them 3 stars because they are way overpriced. I asked around with local towing companies and they quoted me much less for the tow with the same distance. That to me was unfair so I asked the guy in the front desk for a reasonable deduction and just kept looking down as he wrote my recipe, and said no theres nothing I can do.
I just seen this company’s tow truck pull into my apartment complex, back up to my car parked in a designated stall (which is owned with no fees owed to the dmv it’s a ‘99) I got the company name and number off the side of the truck, and when they realized I was watching, they quickly left. No other car was parked illegally, they had no reason to be there. What were they doing? I called the Fresno police department to document this. And I will notify my apartment manger ASAP. Did I just witness Phoenix towing trying illegally take my car? I called the company and they said they had no info on what they were doing here in the first place.
Amazing company and great customer service, driver is really knowledgeable and makes you feel comfortable.
They towed my car from my sons apartment because I was in the wrong spot but the notice said todays date to be towed. They towed it 2 days earlier..now each are passing the blame & my car will cost $600 to get it out. I just put $300 into that car & it holds all my belonginsgs to my name.
First off it would be nice if you Reviewed the cameras to see that some one was doubled Parked and took their vehicle. Then we could have fit both the cars you towed, weve given up calling you guys because you dont tow away cars that are parked in front of a fire hydrant or a red zone. How do I know this? Because the car is their the next morning and the day after that. I call to find out that my car is being held for ransom even though I was not parked in such a way to block any fire trucks from getting in. On that note no laws were broken, you have no idea the amount of cars that park such as I did and leave it there till morning. Where were you then? $300? Really? Must be nice to take advantage of people that dont deserve it huh? Thanks, do you have $300 I can borrow? Like seriously, $150 makes more sense than $300 within 24 hours then $50/a day after that. Also asked if they can work with me, they said no.
The staff is super nice, known them since 2016.
This place is a ripoff ... wonder how this guy sleeps at night
So I just got my car towed at my babysitter apartment complex I work at a disabled living facility and get off after midnight to pick up my son. I parked in a stall that was not marked as handicap or staff parking or as a numbered appartment stall it was in the future residents parking area which I have parked in many times before, I was in the apartment no longer than an hour talking to the babysitter getting my sons stuff ready I come out and my car is gone I dont know if the guys mistake the blue future residents parking for a handicap parking or what is going on but the big truck parked in the staff parking next to me which was taking up two spots wasnt towed huh funny.. anyway I took pictures showing all the signs and parking stalls nothing saying I could not park where I was even the double parked truck next to me in case I was just towed cause I was a little on the white due to the big double parked truck next to me .. Ill go in tomorrow hopefully I just get my car back and they made a mistake so I dont have to take legal action
If i can give a no star I would . I encounter One is the tow truck drivers, who was driving like a maniac in the streets, and almost hit my car . I ended up On The side of the road . It was a merging lane and I was head of him but instead he drives really fast to past me, but it was already the end of the second lane . He didn’t let me stay ahead and I had to choice but to go on the side of the Road to prevent getting hit. And he had the nerve after almost hitting my car to give me the finger . I hope some gets in contact with me . Owner lying, rude person and shows why he has horrible ratings . I will have amazing day . You do same looks like you need it. :) he’s shows what’s relevant to him . But they responds proof of the bad customer service he has . So beware working with someone like him
They never answer and i have left message 2x. Never called back.
Rudest people Ive ever encountered. They were not accmadating whatsoever and made sure to take an extended amount of time in order to make me wait, probably because my family doesnt put up with rude customer service. They also refused to give us an address to their location. Tip: if youre going to screw people over, at least buy them dinner first.
Great staff and service
I would give them a zero if i could they towed my dads he parked behind my moms and his car was in no ones way even if it was or it was illegal for him to park it there they could of just told said something or also the manager in the appartments were we live could had said to move it but no. I just wanted to say that they dont really know what they are doing and if they do well they do a bad job like cant they just mind there own or do them correctly people
I just went in and the customer service was great . He helped out on everything. And gave us full attention. Thank u for the great customer service and full attention.
They recovered my vehicle after it was stolen and left at a private property. They were all very polite and courteous, going over the charges and advising me how to claim it with my insurance. They even allowed me to make a quick repair on their lot to get my car running again. Great experience after a stressful week!
They are seriously Amazing!!! I have been having issues with people parking in my stall for 2 months at my apartment place. And been fighting with my manager to get them towed. Finally they were able to help me out and they came in like 10 mins to get that car out of my stall.
I was parked in front of my grandmothers mobile home for 20 minutes with my hazard lights on, and they towed my car! It was a Saturday morning and I was quoted $340 to get it out that day. Or, $430 if I waited til Monday! It was towed from private property... For what reason, I still dont know! Every time I have asked the reason it has changed. Blocking a driveway, being in an unmarked fire lane, and because my hazard lights were on? A year ago, my step mom was towed from the same spot because her hazard were NOT on. But when I went yesterday to their office, they told me it was $283. They refused to make a copy of the invoice for me to see before I pay it though! So, I have to pay whatever they tell me to...legal OR NOT! And to top it off...why do they keep their front door locked during normal business hours; only willing to open it after telling the make, model, and year of the vehicle youre there for? Because theyre crooks and they know it!
They are the worst!!! Worst service ever!!!! If I could give zero stars I would. The owner was so difficult and argumentative from beginning to end. It was bad enough that the situation was unpleasant he made it even more unpleasant with the way he handles business. My car was towed bc my apartment complex requires a parking pass in order to park in our parking lot. I initially told the owner of Phoenix Towing that the pass was in the car. I asked him if he was willing to work with me and he said let’s go see. So, I looked through the window and pointed out the pass to him it was in the car on the floor of my car. When I opened the door I pulled out the parking pass from the car and showed it to him. He still was not willing to release my vehicle to me with out full payment. Then he asked for my registration which I didn’t have with me and I wasn’t informed over the phone before I came to the towing company that I needed to have my registration with me. So he wasn’t willing to release my car even with full payment. I called my insurance agent to see if they could provide proof of registration and she explained that ALLSTATE does not insure unless you are the registered owner of the vehicle. He argued with my insurance saying it wasn’t true bc he has some of his truck through ALLSTATE and he knew that wasn’t true. She tried explaining to him that it is different for business insurance than for individual insurance but he just kept talking over her and being argumentative. My apartment manager who I previously spoke to said that she would try to talk to him but she called him and he told her he would call her back when he was done with my transaction. The paying process was also difficult he argued with me during that transaction. Then when I went to get my car I notice some scratches. This is the worst towing company I’ve ever had to deal with.
My sons fiance parked in what used to be a visitor parking spot but has been painted over. She was here an hour and when she went to leave the car had been towed. There were other cars parked right next to hers that didnt have permits and they were not towed. It was towed after midnight and to pick it up less than 8 hours later was $381.00. Unbelievable all I can say is they better come back and tow every other unlawfully parked vehicle.
My sister came to my apartment parked her car be behind MY GARAGE and these guys picked it up!!! On receipt it says blocking garage for reason they took the car MY GARAGE!!! These guys were very unprofessional and charged us 463- to get the car back!!!!!! This is outrages I have lived at my complex for 5 years and this has never happened EVER. Not to mention we have parking issues in the past and they never show up! I think these guys were bored and had nothing else to do so they came by. I’m going to do some research and see what I can do to sue this company because this is unfair.
They walk around my apartment looking for cars to tow when they are supposed to be called in by security to tow cars but they come and do it without the Security in the officers permission cause i was moving stuff in my place then i had to use the restroom then i went outside to move my car they towed it within 5 to 6 mins
Michelle and her team are wonderful! Very prompt and professional service every time. Thank you for caring about your customers the way you do.
They made a false towing. I got everything on camera. Everything will be settle the rightful way.Ouch!ANDREW AMESCUA OR “ANYONE” who’s involved in Phoenix Towing please contact me.If you have any bad experience about this tow place please contact me at [email protected] you!
I cant even find the words for how greatful I am to the owner of PHOENIX TOWING I live part time in Fresno I got towed in the middle of the night from a apartment complex I had no help and was alone I was screwed but when I went in to the office the owner was very understanding even tho they took my car they also helped me get it back..THANK U TOO EVERYONE AT PHOENIX TOWING U GUYS TRULY BLESSED AND HELPED ME!
Zero stars towed my vehicle and smashed the side in, Robert was very unprofessional and we are in the process of a lawsuit!! If this company comes to tow your vehicle for any reason be warned! They steal and will damage your car and say they didn’t.
Fast response! Best tow company to call for a tow away! They picked up the abandoned car within 30 minutes! Professional and friendly! Thank you!
Friendly service but 2 stars because they work directly with our crappy management at our apartments and both party denies posting a tow notification on my car. Stupid management says it Phoenix towing that does it, and Phoenix towing says its the management that does it. $300 just for releasing my car within the same hour, and this is the 2nd time this has happened, yet no other cars i see gets towed yet they claim there were others. Yes i have a stall, and yes i have a parking tag.
They towed my car so I was mad, but they did their job.
Trash. There crooks and thiefs. They stole my vehicles illegally. And i got proof of it .. recordings, photos, and messages .
Ive used this company several times for work related issues and every time they are quick to respond and drivers are professional. Good company, thanks guys.
Horrible service. This company still money from you. They try to keep your car for as long possible. Pls be aware.
We finally had to file a complaint with roadside assistance because they were over 2 hrs late picking up our car. We had scheduled the pickup 3 hrs previous. Unacceptable! All they could tell us was that they were really busy and that we were still on the list. Hey, if you know youre that far behind you should tell the dispatch company that they need to find another tow company because youre too backed up. Its common sense and good business.
This Tow Truck Company is a joke. Phoenix Towing is contracted to service and be on call 24-7 for my apartment complex. My wife works late nights, and people are constantly parking in our stall. When we contact Phoenix, they ignore our calls, and or inform us that they refuse to come to assist us do to the late hour. Why do they even agree to be a contractor for our complex if they are not going to uphold their responsibilities?? My wife sometimes has to drive for an hour or so around 1am, in a bad neighborhood due to lack of parking. THANKS FOR NOTHING, PHOENIX!
First off! It was stolen. I was in la and i got a phone call saying my car wasnt at the residency where it was parked! Which was around the time u already had the car in ur possesion. I called the cops from fresno which took a while to get to because i did not know what number nor have i ever had a car stolen before. I talked to pd told them my car was stolen. I gave them my info for the car they called me about 30 mins later and i found out where it was, which right after i called u guys. Told u guys it was stolen but u guys didnt have a. Case number and u guys picked it up as a stolen vehicle. So i called pd again to get one which was this morning got a case number to show i did not park it in that area I dont have a reason to lie thats so rude of u and fresno pd. I got the report and still u guys bumping up prices after the 3rd time i called? And no im not taking about the price change after 3. Im not mad or taking my hate on what happened at the company but the service you guys gave is garbage. Thats y i rated you the way i did.
Worst of the worst. My car got stolen and cops found it said it was towed. I call them to let them know and said they had no report of it being stoleni needed a report number. When i got the report and number that they asked for all of a sudden it wasnt no good and i had to pay for it because it was parked in the wrong place, even when i got proof it was stolen. These people rob you guys be alert and be aware. Dont park in the wrong spot and if they steal ur car there gonna give u so many run arounds to not let that go and get paid. I asked for a copy of thier policys to see the thin lines to see if it was legit and they said they had no policy which tells you they can do we they want. Dont use these people to get ur car towed either i heard so many stories about that as well. These people are a cheat idc what anyone says and i guess there gonna write back and claim it didnt go down like that. And people thats a lie if i could give negative stars i glady would. Just notice im not the only one complaining and rating this company with little stars, and most of these reviews are from customers who are almost saying the same thing. Beware!
Responsive, correct equipment for the job.
Any one who would hire this company is crazy!!! My sister was driving on sound avenue when we noticed a driver for this company transporting a tractor driving all over the road. Either he was incompetent or drunk. He almost ran us off the road as he passed us from the right. What an absolute jerk and then he gave us the finger.
I have been dealing with Phoenix for a while and they do there job. People have to remember to not park illegally and follow the rules no matter if it is 5mins or not I have dealt with them and they are profecianal and respectful we have them work our complex and I can tell you no one is parking illegally or in another stall. It is nothing personal it is just business
Unlawful tows. they will tow a vehicle and NOT report it to local police to notify of possesion of a vehicle. they perform off the book tows and should be investigated by the fresno police auto theft divison. i have never had dealings with this company but i am a property owner that has been complained to about this company towing vehicles from assigned parking stalls because a unauthorized person called them to remove a vehicle. they do not check identification nor do they follow general protocol in vehicle removal.
This place is the worst. No customer assistance at all they can’t even let u ask a simple question and then I asked for the manager and it was the manager who was being that rude imagine the rest of the employees😡🤬🤬🤬🤬🤬
Just an FYI to all public and towing companies. If you as a registered owner can prove that your car was disabled at the time that it was towed, then you should be able to get refunded for the towing cost because by law, disabled cars (inoperable or broken) need to get a 24 hour notice that it will be towed if not moved, per the CVC. I do agree that tow truck operators take great safety risks while performing their duties, however when it comes to predatory towing I loose all respect for them. At the same time, such illegal practices keep people in check but at a high cost to the registered owners. I mean $330 for a few minutes of storage is excessive, reminds me of cruel and unusual punishment in a monetary sense. I witnessed this company in question take my friends car very, very quietly in less than 30 seconds. I was amazed and late to confront the operator. We followed it all the way to the tow yard, the driver said we would have to pick it up at the yard and not on the spot even though my buddy was willing to pay for the fees on the spot (road). Another point to keep in mind public, if you catch the operator still inside any apartment complex with your car being towed you have the right to demand the return of your car on the spot and without producing an ID or a DL per California law. The tow truck operator has to return your car immediately or you can sue them for 4 times greater than what the fees would be.
Whats the 24 hour number to reach your towing company someone else parked in my stall and when I arrived home at 5am I had no where to park nor did I have a way to reach u guys to take it but your office number which doesnt open till 8
Help!!! I was wrongfully done too! they took my car 1 hour after i parked it! it was a Dodge Neon green 1998 and i just bought it! i was on my way to get the permit in the morning when i found out it was GONE! i had to call the police to just to find out it was towed the night before! anyone with details about C.V.C 22658 and C.V.C 22500.1 my review is from a personal Experince. Not to mention according to this so called Legal towing you must give a 96 hour window before towing, yes i dont know about much properties but once i learn them im very good at it. Read your own law before boasting about knowing anything. It is called the internet. people can Fact check you at anytime. Know your rights.
Very good service I was very happy!!!
Just Seen them Just tow a 2017 infinity When they were driving off, the front wheels were on wheel lock the whole time and they just dragged The car the intire way Not cool I would press charges😎👎🏼
These posts are hilarious! Shout out to Phoenix Towing.
Thay suck
Stole my car from my apartments
The stole a vehcile and demanded money
They are fast and friendly
Punkasses towed my car last night from my apartment complex...car was in their tow yard for about 5hrs...charged me $303 to get my car out...desperate money hungry fools
Courteous staff..
Sorry business .. never deal with these people
Just towed my car .. and I just bought my 2010 Mazda wasnt even able to wake up and get a parking permit so Im in for a lawsuit and my car lot is sueing to...and my mom is a retired police officer so I have a lot of help
They stole my truck from me then extorted $295 dollars because it was in a “ tow away” zone .. what the hell is that about huh??
Super slow response.