Where do i even begin? I worked with Wes to service my car at subaru this past month and let me tell you it was the best and easiest situation of my entire car existence. He was the sweetest most helpful employee I have encountered. The definition of southern hospitality. Thank you so much to Wes and this dealership. Will definitely return!

Let me just say, yall couldnt have anyone better than Taylor! That young man is top notch! He helped us in every way possible with quick answers and helpful insight! We will definitely be in just for him!

Wes Hatch was extremely helpful and polite. He answered all my questions and even helped me figure out every issue i was having! I will not go anywhere else! 10/10 will recommend him to anyone! If you happen to stop by make sure you ask for Wes!!

After searching for somewhere to get my wrx serviced, I read some reviews and took it to Darrell Waltrip Subaru. My service advisor Wes made sure to explain everything to me and was very well mannered. He even gave a follow up call to make sure my visit went the way I expected. I can’t say enough about how great my experience was and I’ll definitely be bringing my car here from here on out. Outstanding service!

Well I went into town to buy records and came out with a new used car. So yeah that happens. Great service. Very patient, and to me most important didnt sell me a car. Felt as though he was more to guide me along. I really appreciated that. Answered all my questions, and I ended up a very happy customer.

I had the best experience yesterday with Wes. He made my time there less tedious. Wes was the sweetest down to earth employee. I will definitely be returning Thank you Wes and to the dealership.

From the moment I was approached I felt like family! Smiling face and a warm Christmas-like greeting. Bryan Bock is such a value to this team! I feel like Ive known him for 15 years!

I brought my car in and could not have had a better experience! Taylor was so helpful and professional. I will definitely be returning to him for any future car issues!

Wes is very professional and listened to every concern I had. He made sure to answer every question and explain everything to me to help me better understand. I will definitely be back and will make sure to ask for Wes!

I had my Subaru STi serviced by this dealer and the service rep, Wes, was top notch. He was very accommodating of my schedule and helped answered all my questions. He followed-up with me to ensure everything was in good order. Thanks, Wes!

Rob in the Service Dept is awesome. We have had the privilege to work with him on 2 occasions. He is very professional and efficient. By being an out of state Mom, it really makes a big difference having someone you can trust help to look out for your child. Rob has done just that! You will always be in good hands with Rob and Darryl Waltrip Subaru. Thank you Rob!

I’m new to the Franklin area and have always used a Subaru dealership to service my forester, so I decided to give Daryl Waltrip Subaru a try and from the second I walked in Taylor in the service department was super helpful and very knowledgeable about all the services provided. This will be my new place to do business thank you Taylor! (I’m sorry I didn’t get his last name)

Wonderful place to do business. Very helpful and easy to work with from start to finish. Even in service Taylors awesome.

Had the pleasure of working with Wes hatch. Very polite and professional and thoroughly explained everything to me. I love bringing my Subaru here

Brought my car up for a service and Wes helped me out. Super friendly and knowledgeable dude! Great experience.

Taylor Jones was amazing to work with! 5 stars in my book! He helped me with everything that was wrong with my car and got the best deal.

I own a 2020 Forester and since moving to Franklin I have been using Waltrips Service Dept. It is great. My service has been on time or completed early. I meet with the same Service Team member, Bryan, each visit, nice personal experience, which is great. Bryan is friendly, smart and professional. Excellent customer care all around.

This has been my third time coming to this dealership and I didn’t even get my Subaru from this dealership I got it in Nashville but I go there just cause Wes Hatch has been one of the most respectful and most courteous workers when dealing with my 2018 STi. I definitely will keep coming back to get my service done along with anything else Subaru related!

I brought my Subaru WRX STI in for an oil change and worked with Wes Hatch. He was very helpful and informative, made sure my tire pressure was good, checked my washer fluid, and informed me that my air filter and cabin air filter were good. Thanks so much Wes for all your help!

Taylor is one of the best there is highly recommend going to see him when your care needs serviced. Best customer service around

I had the pleasure of working with Will Allen at Darrell Waltrip Subaru over the last two weeks. My Subaru had some strange nose develop from the tire, and I took it into this dealership to get checked out. The first mechanic who looked at it couldnt figure it out, and I was sent out with the reassurance that it was certainly nothing major or serious. However, when the noise returned, I came back right away, and the case was escalated to Will, as the service manager.He was incredibly friendly and helpful, and validated my concerns. He personally took an interest in the problem, and promised to get it figured out. He even got me an Uber to go home (likely cost over $40) while they kept my Subaru and figured out the problem. I just got the car back and looks like the problem is fixed. Will was the perfect example of decency and kindness, and went the extra mile to be courteous and kind. I will always return to this service center to get their help, with particular request to have Will help! Thanks guys!

We’ve bought two cars from DW Subaru this year. Krisin Kerrigan has been a delight to work with. Shes been fair and was up front when explaining the details of the used cars we were considering during the second purchase. Thanks Kristin for hanging out on your day off to help us choose a vehicle.

Went there the other day & Wes helped me :) he was super kind & made sure my 21’ outback was taken care of. Definitely recommend going, & I will always take my outlander there. :)

Great Customer service! Specially Wes Hatch! Thank you so much first time going to get service on my 2019 Subaru and had a great experience. Again thanks a lot Wes Hatch. Really recommend this place for any service.

Wes in the service department is super kind and very knowledgeable. Would definitely recommend.

New to the area and took my subie for some maintenance. The experience was straightforward and quick. Wes was a great guy and took good care of me. They got me back on the road fast. Highly recommend

Im very particular on who services my Subaru. Wes is very kind and knowledgeable, I completely trust them here with my vehicles!

I brought my brz in for an oil change, wes hatch was very friendly, outgoing & easy to work with. highly recommend!

Taylor was so helpful and polite when I brought my car in, Ill never go anywhere else!

Where do I even start…. I walked thru the door greeted by Wes and his awesome smile and attitude, he quickly and efficiently did a full walk around on my 2006 Forester XT, throughly explained what we would be doing and a reasonable ETA. He was very kind and helpful and I will definitely come back and see him! Thanks Wes!

Wes Hatch took immaculate care of my Subaru while it was in the shop, that car is basically my child and I wouldn’t trust anyone else to be in charge of it, highly recommend dealing with him for your next visit here!!

Wes hatch was awesome to deal with and super knowledgeable in fixing my car. Will be going back!

Although Darrell Waltrip is a further drive for me it was worth it and glad I did! I had some bad experiences with my last Subaru service in Nashville and wanted to try somewhere else. Downtown Subaru needs to take notes and lessons from these guys on delivering exceptional customer service. I was assigned Harold Brien as my service advisor at Darrell Waltrip Subaru. This guy was fantastic absolutely fantastic to deal with. He set the expectations and kept them. He did not try to pressure me into any additional services. There was a slight delay due to it being Memorial Day, but I was expecting it and I was just glad they were open to service my car but Harold went out of his way to locate me to apologize for the delay. Although they were very busy he still took his time and sat with me to thoroughly go over the service invoice and “report card “ and what was done to the vehicle and what to expect down the line for future repairs and services. They gave me a complementary car wash and Harold Brien took it upon himself to find me some coupons that he applied to my bill. That is what I call that going above and beyond. Darrell Waltrip is very customer service oriented. Own a Subaru go see these guys for your service and purchase needs. Wow! Just wow! A huge thank you to Harold Brien and the Darrell Waltrip staff for a very very pleasant experience.

This place is great! Taylor was especially extremely helpful :)

I manage a team of 11 vehicles and have a fleet management company. I have been to the service department more than a few times since being in Nashville (travel for work)Taylor is my service guy in tires and I won’t even talk to anyone else… I will always work with Taylor! Not to say that everyone in the department was always courteous and helpful. GO SEE TAYLOR!!

This was the first time I have used Daryl Waltrip in Franklin to service my Subaru Outback. I normally go Downtown where I purchased the vehicle but they did not have any manageable service times for what looked like weeks. Bryan, who is as nice and genuine as they come, and his crew took excellent care of me and my Outback. They were very Covid conscious which is important to me having a wife with MS. Plenty of places to sit outside and spread out during this unfortunate time. Thank you Bryan for all of your help in getting me in and out quick and easy. See you in 5K miles.

I cant say that I love sitting in a waiting area but dw subaru makes it as good as it can get. Clean, well equipped with amenities, bright and cheery, happy workers and excellent attention to details and service

Great day in the mornin let me just say these guys really know how to hook a brotha up. I came into the dealership needing my moms Outback to be fixed (weird knocking coming from the drivers side of the engine bay) because she had a work trip she needed to attend the next day and Wes really got it going for me. They really live up to the Darrell Waltrip name over there with how fast I was in and out. Felt like I was under the Daytona lights because it was like a pit crew!!! Precise and quick. 10/10 recommend these guys for any help you need with your Subarus. Thank you again Wes!

I was traveling on vacation when my car started backfiring, cruising in my 2007 Subaru outback sounded like a casual stroll through Fallujah on December 23, 2004. Fearing my husbands PTSD was going to trigger, I found respite in the local subaru dealership. I hopped on out of my subaru to see the smiling face of my soon to be savior, Mr. Taylor Bones. Mr. Bones listened to my blight, and helped me understand a few common reasons for the issue. After some paperwork he settled me into a rental car to continue our vacation just in time to make it to the final tour time Opry. His recommendation to visit the hermitage actually turned into the best attraction we visited on our vacation. The next morning Mr. Bones called me, saying they fixed my outback early. Once I arrived he was able to explain my car had developed an exhaust leak and that the engine was perfectly fine. I wish my local subaru dealership was as timely and polite as my experience at Darrel Waltrip Subaru, especially with service advisors like Mr. Bones.

I took my car here for an oil change and had them check my fluids and air filters. Wes took care of me and advised me to change out my cabin air filter. He was awesome and really looked out by letting me know how disgusting the cabin air filter is and how bad it is for our lungs. 10/10 really honest guy. Will definitely be returning for further maintenance!

Bought a certified pre owned car from them a few months ago and am still extremely satisfied with the purchase! I drove 500 miles to come here and I’m glad I did. They gave me exactly what I wanted on trade in and the price of the car was the best I saw in months of searching. Radek made the long distance deal go super smooth. I’ve dealt with a lot of dealerships and This was the best dealership experience I’ve ever had.

Wes hatch was the best service writer and took care of my subaru!!

Wes hatch in service worked on my Subaru and did a fantastic job. I will be back and I will recommend all of my friends. Great job guys!

Wes Hatch was AMAZING!! I’ve never had such great service working on my subie, will 10/10 be back again!!

Wes is the goat, saved my car while it was actively on fire.

Well they made it right. Had to have front grill assembly replaced on my 2020 outback and after a couple of months the paint was peeling from the new part that was replaced. Took it back to Bryan and he set up a time to bring it in and have them repaint that new grill. Hoping this time it will stick but for now I remain impressed with Bryan’s follow thru and commitment to make it right.

I had an awesome experience the other day having my car serviced. My husband and I dealt with Wes and he was incredible, answered every question we had and gave us contact info if we had any other questions or concerns. All in all an easy ordeal.

Our experience at Darrell Waltrip Subaru was wonderful. Kristin Kerrigan, our Sales Rep, greeted us with a smile upon arrival and was amazing in helping us make the right decision in our new car purchase. She answered all our questions efficientlyand made sure all of our concerns and needs were addressed quickly. She has also been wonderfulin following up and making sure we were happy with our new car. I am LOVING my new Subaru and highly recommend Kristin and her team!

I have regularly returned for service after purchasing my car here in 2017. The service team has always been extremely friendly, helpful and thoughtful in helping me keep my car running in optimal condition. Thank you.

Amazing service!! needed service on my subaru outback and came back perfect!! big thank you to Wes who did an AMAZING job with my baby :)

Great service! Bryan & Craig always have taken care of us! Transparent and honest.

I had an exceptional experience buying a new Outback with the help of Robert Moore. Robert went above and beyond to ensure our car-buying experience was stress free and truly a great experience.If you’re in need of top-notch customer service, reach out to Robert Moore - you won’t be disappointed.

My wife and I bought a new Subaru approximately two months ago. We have made two payments thus far. And to this date we have not received papers to tag our car. We are on our second temporary license which expires this week. I called Mike our sales rep yesterday to explain our problem and he blamed it on COVID. After we purchased the car we were off to finance with Craig. His main concern was to strong armed us into buying the extended warranty for around $4900. When we declined he was done explaining anymore about our new car. When we got back to Arkansas we bought the same warranty plus an extra year for $1900. My wife was told numerous times that the papers were sent but obviously somebody is not telling the truth. I called Andy one of the managers two Saturday’s ago. Never received a call back. So I called Andy again yesterday, and again no call back. What I would like to do is sell the car back to them and go to another dealer that at least would make an effort to give quality service. By the way, we have bought 9 Subaru’s. Great vehicle bad dealership…All I can say is buyer beware if you buy from Darrell Waltrip Subaru…Please no automated response.Well I did get a response. The response was if I don’t hear from them then I should call them. I’ve been in business along time, and one thing that I learned is that if you don’t have customers you don’t have a business. I’m a customer and I expect to be treated as such. I do believe the managers should be held accountable. But I’m sure that won’t happen because they make the rules. Just another reason maybe you should buy elsewhere…

I had some issues with my Forrester last week as I was on a trip back from visiting in laws. Experiencing car problems away from home is extremely scary, but thankfully Robert Selph in the service department was able to not only help ease my concerns and anxiety, but was able to fit my car in for repair on the same day! Robert was very knowledgeable and kind. He explained how a seemingly insignificant part caused the aggressive behavior my car was exhibiting. Thanks to Mr. Selph I was able to complete my drive back home the next day. Highly recommend working with this gentleman.

Wes Hatch was amazing to work with! Highly recommend him to be your advisor for any service on your Subaru! 😊

Darrell Waltrip Subaru is awesomeI had a personal emergency, and went by without an appointment. Bryan Bock took care of me as always. Thanks Bryan and Subaru for having such employees.

I came in and saw wes hatch! Very kind and friendly took great care of my car. Will be going back. Thanks.

Speak into it friendly and proDarrell Waltrip staff they were very professional and then I’ll have always taking care of us through the years and Brian was awesome was awesome

There are not enough stars for the excellent service that I have received each time I have visited this Waltrip Subaru service center. This is about a 3 hour round trip for me, but I would drive even further in the pursuit of the peace of mind and confidence I gain from working with Bryan Bock when servicing and repairing my vehicle. I have never had to ask for further explanation or detail, as Bryan always prepares me and explains exactly what is necessary at the moment, and what can be done at a later visit. In my book, that is rare, and I feel a genuine honesty there. I can say the same for my experience with Rob Selph. In Bryans absence, Rob stepped in and provided me with the same honesty and integrity I have come to expect. I think this may be the first time that I can say that I trust the advice I get when it comes to the maintenance and repair of my vehicle!

Had a great experience with Darrell Waltrip Subaru! It was fast and less expensive that originally quoted!! Taylor Jones could not have been nicer. Got me a ride home ....and then brought my car to me! Feels like small town service to me.

I was scheduled for a test drive on a new Forester and unfortunately when I showed up the car had sold the day before. I was a little disappointed but Kristin Kerrigan and Steve Powell worked really hard to locate another one for me from another dealership. We were able come to an agreement for my trade-in and the new Forester and they both made the process extremely easy and streamlined. I would recommend this dealership to anyone and I know that Ill be back in future!

Fast and courteous service close to home. Wes is awesome at his job!

Colton was really great to work with! We came in for the Subaru Ascent and were given a lot of attention as we asked many questions and took a long test drive. We felt like we really understood the vehicle before making the decision to purchase and were given what we feel was a fair deal on the price and our trade in.

Got my car serviced by Wes Hatch 10/10 would recommend to anyone

Darrell Waltrip Subaru’s service team is always so, so nice and I’ve walked away happy every time! Special shout out to Ellis that somehow made unexpectedly buying a whole new set of tires a pleasant experience. Thank you!

Great service department. Brian Bock is outstanding!

David was fabulous to work with when choosing my Outback. He was very knowledgeable about the car and was very helpful in providing information to help me make the decision about which model I wanted to purchase. It was also a pleasure to get to know him as a person. He and my husband really hit it off! This was a great purchase experience all around. Thank you to the dealership!

Charlotte is the BEST there is! She has gone ABOVE AND BEYOND the sale for us after buying our new 2021 Subaru Forester Sport. I have strongly recommended her to everyone I know & will continue to do so at Darryl Waltrip Subaru I had the smoothest experience of car buying ever & will be a customer for life even though I live an hour away from them. Thank you Charlotte! Youre absolutely Fantastic! ❤

Service department is awesome. Taylor is great to work with. Everyone here has been very eager to please and pleasant to work with. When Taylor wasnt able to come to ur phone the other service reps stepped right up and offered to help. Its a compete 180 from the Nashville Subaru where the employees do not care about customer service whatsoever and dont seem to want to be there.

Rob is the absolute best in the service department. He goes out of his way to provide the best service to his customers. As always Daryl Waltrip’s service team did an outstanding job taking car of my car. I appreciate all the Rob and the team do!

I would like you to know that Colton Revard at Subaru Darrell Waltrip is a fantastic sales person. He sold us a crosstrek a few years ago, which we had bought for our daughter. After that sale we were so pleased with how it all went and have loved owning a Suburu. We were in the market this year for a new car again and were interested in the Ascent. We met with Colton and again we had a great experience. He is incredibly attentive, made the process easy and he is a real pleasure to work with. I am now driving my new Ascent and our experience was great!Thank you Colton and Darrell Waltrip

Never coming back. If my subaru crosstrek needed work as and I had missed 30k service would have liked to know earlier. On a previous oil change service advisor had said 30k not needed and didnt need to worry. Overzealous and dominating service advisor footed a 1000 dollar 60k plus 30k service bill with useless extra items when car was at 53k miles. Engine and cabin air filter is a scam job price wise. Loaner was dirty. Car wash wasnt working. Tried to sell me 500 dollar brake job which I had to forcefully decline. Not coming back.

I took my 2017 Forrester in for a recall for the A/C condenser and was helped right away. The service was excellent and my car was repaired for free in about an hour. Ellis Roberts was very friendly and kind when checking me in and out. I would recommend this dealership to anyone with a Subaru!

Every experience I’ve had with any Subaru dealership has been terrible, when I came to Darrell waltrip Subaru I felt at home! Wes hatch did my tire rotation and oil change on my 2018 wrx and was a quick turnaround!

Ive had nothing but positive experiences each and every time Ive visited Subaru for service. Taylor always takes excellent car of my vehicle and ensures I have transportation options if I dont have time to wait. Im a customer for life.

He did a great service! I brought in my car for a oil change and tire rotation, huge props to Wes hatch for the work done!

We were traveling through Nashville when we discovered a repair emergency. They so kindly fit us in. We were there for six hours and everyone was so nice. In the end the problem was fixed.

Hands down the BEST experience I have had with getting my car serviced- could not recommend this dealership more and Alan in particular provided unparalleled service and was so friendly and helpful! DEFINITELY am gonna return whenever I need some help with my Subaru!

It took 2 hours for my oil change, which was fine, however after I was asked if I wanted my headlights changed and refusing I found that later that same night, all the bulbs had been removed out of my headlights which forced me to drive home at midnight without lights. This is completely unacceptable. When I called to complain (nicely) I was gaslit by the employees and asked to bring in my car so they “could make sure”

I brought in my Forester for regular service a few weeks ago. Alan Mickinack provided great customer service from my entry to the service center through the final checkout. The service was efficient and addressed all of my needs. I was able to work in their lounge area while waiting with no issues. Always a good experience and I will definitely return here in the future.

Excellent service. Plus military discount was really appreciate. 👌

Great service and very honest people. Allen M. was my service guy and he was very courteous and knowledgeable and was great at keeping me informed of what was needed. Fantastic experience. Highly recommend.

These guys rock! They are easy to work with, respect my time and budget and pull no punches when it comes to transparency! HIGHLY RECOMMEND!! TAYLOR IN SERVICE IS THE MAN!! GIVE HIM A RAISE!

Robert, Kyle and Greg provided an excellent purchasing experience. They explained everything concisely in very understandable terms. It was actually enjoyable and felt good to buy a car from this dealership!

The sales team is among the best Ive purchased a vehicle from. Very courteous, professional, and I did not feel pressured to make a purchase. The purchasing process was very simple and straightforward.

Our experience with buying a new Subaru was wonderful. Mark Smallwood made the entire event a pleasure, even fun. The Outback is everything we were looking for in a Crossover and hope to drive it many years.

Purchased my Forester Sport in Grapevine,TX but moved to Tennessee and just had it serviced at Darrell Waldrip Subaru. Allan was gracious and got me in and out quickly. So happy to have found such a terrific dealership.

I brought my car for a standard alignment after getting new tires out on. My car drove perfectly straight before however after the alignment, my car began pulling to the right and my rear driver side tire was wobbling significantly. Turns out my lug nuts had not been torqued down and I easily could’ve been killed along with other drivers around me. When I returned for a second time, the lug nuts were tightened however the service tech didn’t seem all that concerned that they almost killed me. I was told my cars alignment was corrected but when I began driving home again my car was pulling to the right. Finally, I returned for a third time and the service technician is now telling me that my tires are he issue not the alignment, but when I pointed out to him the my car was not pulling left or right before I brought it in for that initial alignment he decided he would switch my front two tires and informed me that if the pull switched side it meant it was the tires. After that was done I was called and told that the pull had completely gone away and that the car was fixed. That also was a lie, not only did the car pull right but also it pulled left at highway speeds. I then realized that my car was now making a squeezing sound. I checked the lug nuts and AGAIN they were NOT torqued down on the drivers front side tire, potentially almost ending my life again. I was fed up and called to inform the dealership that this had happened again. The technician simply said to bring in the car so they can torque the lug nuts not even acknowledging the fact that they had endangered my life again and lied to me about my car being fixed when it was not. I told them I wanted my money back and I was told a service manager would call me to discuss my refund. I was called and told the manager the situation, and although he was understanding I still didn’t feel like they grasped the magnitude of the mistake that they had made twice now. I told him I did not feel safe with anyone there working on my car ever again after he said I could bring the car in to try and be fixed again. I am extremely dissatisfied with the whole experience as it wasted my time and endangered the lives of my self and my loved ones. Completely unacceptable and I will never return nor recommend this deal ship to anyone I come into contact with.

My experience at Darell Subaru was more than pleasant as I was in and out with my very own first purchase for a beautiful within a matter of 2 hours. Mark Smallwood was the best help as he’s so relatable and helped so much in assisting us on finding my ride of a lifetime! 10/10 would recommend

Kristin was a great sales rep to deal with when we purchased our Ascent in March 2021. She was well versed in the vehicles, presented options but did not up sell, did courteous follow up but was not pushy and really took time to hear what we wanted. We highly recommend working with her.

I was looking to replace my Subaru with a newer one. I had some idea what I wanted already by browsing online.I swung by the dealership and test drove an Outback. My salesperson mentioned a Legacy they had. I was short on time so didnt drive it.After a week or so of looking elsewhere, I kept coming back to the Legacy. My salesperson was never pushy but gave his card. I communicated with him and finally made my way back to drive it. I feel very bad that I couldnt come on the day my first salesman was working, but I appreciate the help that he and everyone there gave us.Im loving my new Subie. The whole experience was friendly and easy.If you love Subaru, you have to go where there is a wide selection and many are certified. Plus they know their cars!

Waltrip keeps my Subaru running like a top, superb customer service, very professional. I trust my service advisor, Brian Bock, to look out for my best interest.

This is to re-visit the previous review I had left regarding an unfortunate experience I had recently.Darrell Waltrip service manager Will Allen personally met with me and went above and beyond to ensure my needs were met in a satisfactory way and the situation was made completely right. If you didnt see the previous review then there is no explanation needed other than to know the situation was made right by their staff.The team at Darrell Waltrip did what was required to ensure my vehicle and I were given the proper care.Thank you Mr. Allen

We had a fabulous experience today at Darrell Waltrip! Mark Smallwood made the whole process not only a breeze (which is hard to do when you bring along your 3 month old) but also fun. We couldn’t have had a better experience - quick, helpful, and took the time to explain everything to us. Plus, we love our new Ascent! Highly recommend Mark Smallwood and DW Subaru!

I am a return customer of Darrell Waltrips Subaru in Franklin TN. The service staff are always courteous and helpful. On todays visit I was thinking of trading in, and I got first class service fro my sales lady, Charlotte. It was an easy choice and I found exactly what I wanted in my new car. I would not go anywhere else.

Absolutely wonderful experience getting my new sti. Such a friendly staff and they did so many things to help me out. So happy right now! Ask for Charlotte shes amazing

Only great experiences each time we visit. The service department is phenomenal as well, so buy with confidence knowing they will always take care of you.

Rob and the guys in the service department did a truly outstanding job of taking care my Forester! They went above and beyond my expectations, making sure to provide outstanding service to me AND to my car.

Wes is very good to work with.

Ive had my Forester is 2 times now, 1 small warranty item, and scheduled maintenance. Both times Bryon Bock took care of me and my Forester with a sense of importance and urgency. Bryon and the crew delivered as promised, with quality work and on time. This is my first Subaru and Im sad I hadnt discovered Subaru or Darrell Waltrip in my first 35 years of buying and having cars serviced. I wont go anywhere else.