Had these folks install our system in our house when we built from the ground up. They were great to deal with throughout the construction process. However, our system is 2-1/2 years old and looks like out condensing unit fan had gone out. Their recorded message says they will call back within 30 minutes whether weekends or holidays. I’ve called them three times and I have yet to receive a call back. I get that it’s hot and they probably have many service calls but to not get a return call back even with it being Labor Day is very disappointing. If you’re not going to call back please take that part of the message off of your recording or do call back and at least tell me you cannot make it out until next business day.MikeCrowley, TX

The contractors did a marvelous job, definitely gonna use them for future repairs. We were offered 2 different models and 2 types of payment options in the quote. Everything about the entire experience was great.

The contractors arrived on time and did a marvelous job. Everything about the entire experience was great. We plan to use them in the future.

Overall good experiences. Show up on time. Polite, courteous service techs. Finish quickly.

Do not use them. Had them instal brand new system ducts and all. Leak in the freon. Could not diagnose the problem the first time. Had to hire a third party to come and diagnose it for me. Left me and my pregnant wife without A/C in 90 plus outdoor temperatures. Had to purchase a window unit while we waited weeks on end to get this newly installed A/C system fixed.

Recently had solar installed at hour house. Bought the home in 2009, was built in 2005. HVAC was 15+ years old but still working, but only had electric heat when installed. I called Arthur Hagar on recommendation from the Trane website as we like the life of the unit already installed and wanted the same. Salesperson from Arthur Hagar was very friendly and put together a quote for us. Install took place not too long afterwards. Their installers knew what they were doing and got the install completed in one day. Overall experience with Arthur Hagar has been pleasant.

After receiving a quote from another company, we decided to have Arthur Hagar come out for an addition quote. Arthur Hagar was MUCH cheaper, and the technician provided excellent customer service! Shout out to Mike for coming by our house and fixing a heating element cable for us. He was SUPER professional and courteous, and provided excellent quality work. He also took a few extra minutes to educated us further on some AC and heating tips. He was a class act! Thanks, Arthur Hagar AC & Heating!

Called them July 14th and appointment was made for July 15th, 11:00 AM-2:00 PM. Rico came about 12:25 PM which was timely for me. He was very professional, knowledgeable, informative and used safety measures for covic by wearing mask. He listened to me when I asked him about the problems I had been having with my A/C and he was very thorough and polite and helpful. Showed me the problems and parts that was needed. Thank you Rico for spectacular service!!!

Rico came out to do an inspection on my AC unit that had broken. He explained everything that was wrong and gave a timeline on how long the repairs would take once the parts came in. Super nice and great attitude considering he was here around 8 pm and had more stops after my house.

We have been using Arthur Hagar for many years and they are always professional and always reliable. Chase Capps has always been easy to work with, and taken care of all of our projects.

Technician never bothered to come for their appointment that we’d been waiting 10 days for. We had to call in the morning to confirm the appointment time. Offered no explanation when no one showed up. Will get service elsewhere.

Let me know when yall fire Robert. unless yall happily keep bigoted individuals on your payroll.

Terrible customer service…they installed the unit on a brand new home. Most recent the TXV Valve (warranty through Carrier) went out and they delayed putting the part in for 2 1/2weeks. I called another services that uses Carrier and they explained they have had no issue getting that part in and installed it the next day. I paid $800 out of pocket to have some else do the work. Poorly ran company!

Tech did a great job, very friendly and professional. Arthur Hagar did a great job with handling the warranty claim.

We’ve had Arthur Hagar service our AC units since we moved into our house 14 years ago. They’ve always been prompt, courteous and professional. They just replaced one of our units. They were very informative about our options. Needed access from inside the house to get to the attic unit. The installation was quick, they were very careful and cleaned up after the job was done. You would never know that they had hauled all that hardware in and out of the house after the work was done. They explained how the new unit worked, how to adjust it and filed all the required warranty information for the unit. The price was more than fair for the unit we installed. Great company and great job guys. Highly recommend.

The dispatcher that answers the phone was very rude both times I talked to her. The first time they sent a service guy who replaced a blown fuse and did not track down the reason it blew. The fuse went out again right before the recent cold snap and they could not return for several days. Instead of being left without heat we called another company they were friendly and the service guy found a short that he corrected. I will never use these people again.

It is very disappointing when you know a certain company ( Arthur Hagar) installed your AC Unit very poorly to The point to where AC in attic shifts, breaks pipes and leans And leaks all over your ceiling because it wasn’t strapped properly and knowing my home is only 3 years old but it already has Unsightly water damage On ceiling and when my husband and I called Arthur Hagar Company they did nothing to assure us that it would get fixed, no apologies, nothing! as a matter of fact the lady who answered the phone said she spoke to the AC tech and he said it could of shifted for many reasons but that they weren’t going to come out to my house to tell us why it shifted because they didn’t know.. I told the kinda rude lady on the phone that before we start to repair our ceiling I wanted to make sure everything was good With the AC in the attic Because I didn’t want it to leak again after we make repairs on our ceiling and then I asked her about warranty since the AC was only a few years old And she said that the warranty is only good for parts and not the labor warranty.. apparently The labor warranty was only good for the first two years? And from what I was telling her, she didn’t think the warranty for parts would be covered in my situation.. So aside of all that.. Arthur Hagar charges an outrageous price of $90 for diagnosis ( and in reality we shouldn’t even have to pay for a diagnosis since Arthur Hagar company installed our unit very poorly ) and the soonest someone could come out to check out the AC would be a week from the day I called.. and apparently anything after 5pm was not convenient for Arthur Hagar company Because they close at 5pm, and weekends we’re not good for Arthur Hagar company either which was a real big problem for us because we don’t get home till after 5pm.. so bottom line! I was encouraged by the rude lady I was speaking with over the phone to look at Other companies that could accommodate my needs otherwise the soonest they could get to me would be in a week.. I did call other companies and had two different AC techs come check out the AC unit in my attic the next day and both AC techs told me the same thing! that the AC unit in my attic was poorly installed and not strapped correctly.. all I want to say is that my husband and I serve a mighty God and may he deal with Arthur Hagar air conditioning and heating accordingly! The work was done in poor quality and the customer service is not very good! Very, very disappointed that This company obviously doesn’t own up to its mistakes!

Makes me so sad to find out the work I hired them for was either not done or very poorly done. Had a recent a/c issue (note: AH installed it all) and was told they’d try to get out that day and if not, the next morning. Didn’t make it that day so called the next morning to make sure they’d be here and was told they would TRY to make it the second day. Hired someone else. They were here in 45 minutes and within 5 minutes showed me the part that needed to be replaced. Within the next 15 minutes we were done. However, they told me also that our outside unit was filthy........we had just paid AH to clean and check our unit two months prior. We had also paid to have the coils cleaned and they were filthy. No more of that for us!

Awesome company excellent and prompt service!

I called Arthur Hagar because my parents have used them for years. Chase showed up on time, was very personable and professional, and helped walk me thru the entire process. I received the bid in a timely manner and was very impressed with how clear and well organized it was. The price for a Carrier A/C unit came in significantly cheaper than 2 other companies I had quote me on less reputable brands. He also pointed out a few things that needed to be fixed which they would include at no additional cost. The installers showed up at the scheduled time and got to work. They were professionals who got the job done with no hassle. There was a small misunderstanding with the thermostat I wanted, but it was sorted out immediately. Overall, I will continue using and would recommend these guys to anyone else.

Had an issue with my less than three year old system freezing up. Since Arthur Hagar was the installer, i called them to repair my unit. The technician(David) came out to troubleshoot the issue. I was at work so my wife was there to meet him. I told the tech that it was iced up which usually means its low on Freon from a leak. The tech spent a few minutes looking outside but found no leak. He stated the capacitor was bad and charged me to replace and put in a pound of Freon. First, im not sure how a unit can ice over with a bad capacitor. Second, he told me wife if it happened again, he would come right over and fix it. Well, 2 weeks later it stopped cooling just as before. I called Arthur Hagar again on Thursday only to be told let couldnt get to me for 5 days. Even though my wife was talked into signing a service agreement two weeks prior. This caused me to call another contractor in who came the same day to repair my system.The other contractor found the leak within 10 minutes and got my system running. I called Arthur Hagar to speak with them about this. I have left multiple messages for Brett the manager but cannot get a return phone call. Please consider this before using this company.

Been in business long time... good guys, good service

Lady on phone has been terribly rude both times I’ve called.

We called Arthur Hagar Air Conditioning & Heating about our downstairs thermostat causing the condenser and evaporator coils to freeze up. A technician came on 07/17/2020 to diagnose the unit and said that the indoor TXV valve was not closing correctly causing the coils to freeze. He said that the part was under warranty and had to order it. He did something to the unit and the blower fan motor started to make absurdly loud noise 30 minutes after he left. I called the company to see if they could send the technician to re-diagnose the loud noise but the manager said that he would send someone the following week (after 7 days). I called after 7 days and the receptionist told me that manager decided that he would not send a technician until the parts arrived because that was normal when the TXV valve does not open. After being told that the parts would arrive in 10 business days, the parts finally arrived on 08/10/2020 (after 24 days). During this whole time when I would call and tell them to re-diagnose the issue because it is very unlikely for the TXV valve to fail just after 4 years of installation (I talked about this to one of my AC tech friends in another state and he told me it could be something simple as low refrigerant or a bad capacitor or something else), they would tell me that there is nothing they can do until the parts arrive and I didnt know what I was talking. Fast forward to today (08/10/2020), the technician arrived and said that it was just a bad run capacitor and the previous technician had mis-diagnosed the unit. Then he tried to charge me $89 diagnostic fee again ( which they disguise as a tune-up fee if they come the second time) and $137 for a capacitor that costs $15 or so at any hardware store. We stayed in 90 degrees plus house for more than 3 weeks and the company had the audacity to say things like this happen all the time and didnt even apologize for it. In summary, please stay away from this company and take your business somewhere they treat you with respect and not belittle you.

Our AC went out unexpectedly in August! It was 110 degrees outside and we were leaving for vacation in just a few days. We called several companies and got quotes for both repairs and replacements. Arthur Hagar was by far the most responsive, prompt and informative, and gave us the most options regarding repairs and replacements. We ultimately decided to replace the unit. Chase and his team were out to the house with 24 hours and had the unit replaced by lunch time. The house was cool and we were back in our beds that night. The city came to inspect the new unit and reported the job was “done perfectly” and “looked amazing”. We’ve been nothing but highly pleased with our more efficient, quiet, and cost saving new AC unit and we are loving the REME air purifier and have noticed our allergies are much better! I can not recommend (or thank!!!) Chase and Arthur Hagar AC enough!!! 5 stars!!!!

Worst service ever!!! From the woman on the phone in service, that acts like you are disturbing her day, to the technician that came out and immediately says their is nothing he can do to help us today!! Worst company from top to bottom. Do not ever use them unless you want to be totally frustrated. We waited 10 days in July with our house in the 80s only for the tech to leave after doing nothing!!!!!!Horrible!!

Call today and inform them that my second AC unit not running, schedule a maintenance check for next week, mean after 7 days when I told them it quite long the representative told me you have two floor so the second unit still running why you are complaining!!!???? That is totally rude and unprofessionalFollowing up, tech came and check, there one part damage and he mentioned it usually common for this part to get damage. I said ok go replace it he said no spare I have to wait another week between the part arrive and scheduling, this is the second week without AC

Awful company to do business with. They said they Ordered our part and quoted us 3 days. It’s been 10 days and we still have no part nor ac in the heat of Texas. Do they care? Nope. They can’t return phone calls, always “gone to lunch” past the hours the answering machine says are the lunch hours. The front office lady is extremely rude. I’m still waiting on a phone call from a manager who hasn’t made it back from lunch. It’s 2pm I’ll update after I get a phone call back.

Wonderful service and affordable

Had a high efficiency heat pump system put in my house last summer by Arthur Hagar. The salesman was thorough and informative. The price I got was better than the one I got from the company Ive been using for over 10 years! Have been very satisfied with my purchase and my entire experience with this company. No wonder they have an A+ rating with the BBB. Keep up the good work guys!

I would highly recommend them! They were courteous, timely and their technician were very professional. They answered all my questions and set my mind at ease.

Great company. I needed my HVAC system replaced. From the start the sales person took their time and answered all my questions about what systems they sold and did a comparison of features each had. They did not pressure me into making a decision or make numerous phone calls after giving quote pressuring me to choose them as my installer. The crew that installed the unit was awesome. They worked fast and efficient and showed respect for my property. If I had to complain about anything; I would have like a little training on the new thermostat in person, however I called and asked my questions and all questions were answered.

Great experience with George and Rudy. Awesome deal, top tier equipment, and super clean installation. The city inspector even commented that he only lets Arthur Hagar heating and air work on his own home. I couldnt be happier! They also did the original install on my house when it was new in 1999, and that system was still running great when I had it replaced for this higher efficiency heat pump.

I received a call today from Brent with Arthur Hager AC. He was totally professional and understanding. Its not often companies return a call to make things right and get the job taken care of. I so appreciate this type of employee. .

We had NO problems with our Arthur Hagar Air Conditioning. We replaced 3 units in total and used Arthur Hagar for all three. They showed up exactly when they said they would and did an outstanding job in a very short time. Their Trucks are clean and organized and they know exactly what they are doing. Since mine was a replacement they did an audit of the existing Ducting also. Pricing was competitive with our new Carrier Variable Speed units- They run very well and are super quiet- it will take a while to figure out the Thermostats as they have so many features- they work very well. Great Work!

Great company! Im always worried when I call an AC company that the so called service guy they send out is just an salesman only interested in selling me a new unit. Not with Arthur Hagar! From the installation to the follow up service calls, this company has been reliable, honest, and very professional. I would highly recommend this company to my friends and family!PS: The unit they installed has been extremely efficient and has greatly reduced my electric bills.

I am so thankful for the hard working team that replaced our unit in the attic today. With outside temps at 104 today I dont know how they survived! So nice to come home to a cool house this evening! Thanks again.

I’d give my experience a zero but the system is set up where customers aren’t allowed so all the ones given are misleading. The customer services where terrible. Trying to get clarity on something that woman wasn’t clear at the beginning. She was rude and offensive. I asked to speak to someone else she said that it was only her. I work to hard for my money to allow treatment of this magnitude. Customer training should be a must. I know of many businesses that had been around for many years but have fallen because customer services. Continue the arrogance

I have had a great experience with Arthur Hagar. The receptionist was very polite and understanding. They arrived on time and were quick with replacing our AC units. I have had no problems since the replacements. Very professional service, I highly recommend!

Called in to see if they could come out to service AC because it iced up. Lady at desk said they can come out Wednesday of the following week 🤔...REALLY! Its only 100* outside and I guess they dont care. They installed 3 units for me several years ago to the tune of $20k + and have been servicing the units to a tune of $730 per year. Then when I really need their help they dont respond in a timely fashion nor does the receptionist care to offer a better solution. Must be nice to have so much business that customer care is thrown out the window.

Great company, knowledgeable, great response time. Pricing was better than expected.

They helped me register the right equipment for my new construction. Very polite and professional.

They need to look up what customer service is. Woman was rude when we had to cancel the appointment. We found a cheaper, friendlier, and faster service. Get some new eemployees who dont sigh and have bad attitudes.

The installers were on-time and finished the job efficiently and professionally.

Working with Arthur Hagar Air Conditioning was a very pleasant experience. They arrived on time, was very helpful, and provided great customer service. I will definitely be calling again if need be.

Our A/C unit died. In the summer. Blerg! Our home was built in 1972 and this was the original unit installed by....Arthur Hagar! Yes, our unit lasted 45 years! We got a half dozen quotes. Arthur Hagar wasnt the cheapest, but, balanced with the equipment and services they were offering, their longevity in the area, and the fact that they had installed the original unit, we opted to go with them. Jeremy and Josh showed up early (yay!) on our appointment day and got right to work. Within 3 hours the old system was out and the new one was blowing cold air! There were no surprises, no hidden fees. They were clean, courteous, and professional, and left our home as clean (if not cleaner) than they found it (Jeremy vacuumed out the a/c closet and the return air chamber before installing the new one). We had them add a couple of drops while they were here and they left no evidence that they had been sawing through our ceiling. George, our sales rep, stopped by during the install just to check up on us. I am extremely pleased with Arthur Hagars service, personnel, promptness, and attention to detail. I would highly recommend them for any of your air conditioning or heating needs. 5 STARS!!!!!!!

Great fast friendly service. No bs straight to the point on what my a.c. needed. I would definitely recommend Arthur Hagar to anyone that is tired of getting messed around with other a.c. companies just trying to make money off you. Arthur Hagar is the place to call.

Very friendly and fair with pricing. Quick response time and very professional in our experience.

I used Arthur Hagar when my AC went out and they were amazing. They responded timely, and they were so customer focused, and professional. I would highly recommend them. I will never use anyone else.

Reached out to this company twice. Unresponsive is an understatement.

Excellent experience. They were very attentive to my concerns and got the job done swiftly and smoothly. Id definitely recommend them.

Dependable !! and Polite. Amazing Service

EXCELLENT CUSTOMER SERVICE!!

This company was the original installer when we built our home so I relied on them for annual service.At one point, they sold me a Discount Deal if I would commit to a second bi-annual service to which I agreed.Sadly, Im human and more than six months went by when I remembered we had not been called to set up the second appointment. When I called, I was told that I waited too long and that the offer no longer was valid, even though they had my money.My reasoning is that I dont work on AC systems for a living and I should not have to call and remind them of their commitment, but I guess I wont make this mistake again.

Was so thakful for Arthur Hagar for fixing my air conditioning! I was so pleased with the customer service and the work they did. Its not an easy job, but they were so respectful and did a great job!

Arthur Hagar seriously saved me when my air conditioning went out. Their timeliness and customer service far exceeded my expectations. I would HIGHLY recommend them to anyone!

A couple weeks ago our a/c went out, which made for one very unhappy infant. The technician came out within a fews hours and fixed the problem on the spot. It ended up being much cheaper than I expected, too. Overall, I am very satisfied with their service and will definitely being using this company again!

The Technicians are great and very helpful. But when you call in you get this rude receptionist. They didnt give us a time they would come out to replace a part all they said was they would be there on Thursday. They do not open until 8 am so we set our alarms for 8 am just in case. When we woke up we had 12 missed calls and 6 voicemails. Each one more rude than the last. Simply put we will no longer be using Arthur Hagar because of your receptionist.

Our home is only 6 years old. We have had to replace the entire unit that Hagar installed. The compressor went out first. Then, the A-coil rusted out. Of course all after the 5 year warranty ran out. If I could give them no stars I would,. Stay away from these people.

The worst customer service Ive experienced and last time I will ever call them. Had them out about a month ago when the AC units werent working, as their name is on the side of our AC units since they installed them on our brand new home. The service tech spent his entire time blaming the Nest system and said the AC units were just fine, but had us up and working when he left. Fast forward to today, a month later, when the AC units stop blowing cold air in 100 degree temps, and I call to get a service tech out. I thought I was lucky to have the head service guy answer the phone, except he spent his entire time on the call rudely talking over me and as if I hadnt heard from one of his technicians already, providing me a lecture of why they hate the Nest products and how it was a mistake for us to use them, and he could get us in for a service call 5 days later. I realize summer in hot Texas is a busy time, especially for AC repair, but 5 days, really??? And in the meantime in the heat advisory and 100+ temps, Im just going to sit here with my baby and cook? No thanks, I think Ill work with a company who is respectful and willing to support our tech-savvy choices (which we have never had any problems with) - who, by the way, will actually be here before noon.

O.k. service but wait times are too long...waiting 5 days for someone to come out to just look at your A/C which is not working at all, in the summer, in Texas is not good. They could probably hire a few more people during busy/dangerous months. We have gone through this two years in a row, The unit is not that old.

I was shopping for a AC change out and they changed their appointments twice on me -- no consideration for my time. I cannot attest for their work, but time management left me unimpressed.

Worst company I have ever had to deal with. My ac unit wasnt even 2 years old and went out 3 times and two of them were repairs needed from theyre first vist to try and fix it. And if its not perfect weather outside they wont come out. Girl at the front desk is terrible at her job. You would be better off going to lowes and get an employee there to fix ur ac then these guys.

Awesome company and I will recommend to everyone

The customer service was terribleShe was mean and abrupt with me as I sit in my house in sweltering heat because their system broke downI still have not gotten a call back on repair.

Extremely rude staff. Very shady company. My sister was ripped off on a warranty claim. Do Not Use This Company!!!

Nice

Cool

Friendly and fast!