The worst car rental company.As others have mentioned, be prepared to wait for 3 hours. Good that they have the 2 agents at one time working/helping the customers otherwise I dont know how long the wait will be 😜.Better try something else.Be smart. Time is Money.Posting some pics of the rental cars availability on Friday evening. Just to give you an idea. Of course its low

Reservations at 12:00. Waiting on the line at counter (2hrs). After we paid for our Luxury rental we waited in the parking garage for someone to return the car we were waiting for (2hrs). We ended up with a compact car and still billed for a luxury. They did this to families all day. Eventually it led to a mob just taking any car that pulled up. Pay the extra avoid dollar and thrifty. Astonishing they kept taking reservations and booking them with no cars.

I didnt believe what everyone told me/all the reviews but its true:. Below average executive leadership team causing a trickle down effect of carelessness to be spread amongst the entire company/employees.. Phone representatives dont truly understand English/questions.. Hidden charges/fees. Poor customer service/dirty cars not properly maintained to keep operating costs down.. Long wait times, people fighting in line, people being denied of a rental car because of using big name 3rd party services.The list goes on but do yourself a favor, spend more $ and dont ruin your vacation/vibe. Over time this have not company will be shut down as the reviews and word of mouth keep spreading.

Check in was easy, front desk person very funny. I think these reviews are not taking into account that the work force is extremely limited right now. Be realistic. Expect to wait if its a busy time. My experience was wonderful, not perfect, but in these times exceptional.

My experience was great with traveling with my son guy at the desk was super helpful I would recommend them 8/22/21

They will take your money for a vehicle they don’t have then have you wait for hours just so 2 people can fix a huge corporate mistake stick to Craigslist the pictures show their whole lot they only have 3 cars and over 50 family’s

I am disabled and my husband and I traveled to Florida for a very important medical appointment. We booked a car with Thrifty, only to learn that Thrifty overbooked (which their employees stated was normal policy) and we were left stranded at the airport and missed check in at the hospital. We were told it would be a three hour wait for a car and they refused to give a refund, and were extremely rude when we explained that we needed a car for my appointment—the employee stated she did not care. I think this is absolutely unacceptable behavior.

Thrifty lost me as a customer. I will never use them again. I went to this location to get my car after my flight has landed… which I had reservations for. The guy in the counter rudely started shouting “We close at 1 am, it is 1:20, you have to be in line before 1 am”… I told him I had a reservation and he kept saying “You have to be in line before 1 am”. There were a lot of people in line during that time but he was turning away everyone who was getting in line. I went to Budget next counter and got my car. I recommend to NOT USE/MAKE RESERVATIONS with Thrifty.

This place is horrible. i cant actually believe a company is run this badly

🚨FRAUD ALERT: Be aware of hidden fees after you return the car, this company is fraudulent and charge you for bunch of stuff that you never agreed for. I was charged an extra $430 after returning the car and could never get it back. Also, the employees of this location are very fishy trying to tell you that you cannot go outside of Miami area with their cars even though the car has an unlimited mileage option, another thing that I didn’t like was their cars being super dirty. Avoid this rental company at all costs.

Not worth it!!! Waited over an hour to check in and after that we waited almost two hours to get the rental. Not sure why they take reservations if they dont have enough cars. They obviously dont care about the costumers they only care about making money. We had an over night flight, we were tired, hungry and then had to wait 3 hrs to get our rental car. Terrible experience, will NEVER reserve with this company ever again.

If I could I would give ZERO stars! Disgusting service and the attendant Leonel was so extremely rude. He really hates his job. No one guided us. We picked the wrong car and he made us go back and figure it out ourselves as he said. The SUB had no AC in sunny Miami that’s not going to work and the trunk door didn’t lock so we had to take all our suitcases with us when we went to eat. Gross service!!

AS OTHERS HAVE WARNED! DO NOT RESERVE A CAR HERE. DO NOT CLICK ON KAYAKS MYSTERY CAR DEAL, IF YOU CANT WAIT FOR 2 - 3 HOURS AT THE THRIFTY COUNTER. 2 EMPLOYEES, 50 FAMILIES. NOT KIDDING.

All I’m say is a hour wait just to get a car don’t have enough people working to handle the load of people now dropping the car off was easy and no problem

My experience has been absolutely horrible. I waived all insurances since I have coverage through my AX AND MY PERSONAL CAR INSURANCE CO. The rep at the desk reassured me the pending insurance charge would fall off when I return the car. Well, I received my final E-Receipt and I was charged for insurance AND 2 hour late fee when I actually returned the car 2 hours EARLIER! They may give you a deal on booking sites but charge you a TON OF UNNECESSARY FEES so that discounted rate is NOT discount at all. I went from $184 total to almost $320!!!

Worst car rental two people working over 50 people waiting do not waste your time or money on thrift try anything else

Took them a bit to get the car we wanted! But definitely worth the wait... they pretty much let us pick out what ever car we wanted ! We got a convertible Ford muscle stang!! And we loved it !! The lady at the desk when we came for was so nice! I forgot her name! It was Tuesday may 18th between 730pm and 830pm! Ride in that car with the top down and being in Florida was like a dream to us! So unbelievable!

Terrible expereince - They asked us to drive back from another city and bring back the car! we had to cancel our other flight from another city and drive back 4 hours and give back the car and fly again from the same airport with new tickets, big moeny loss - Worst they dont tell you you have to drive back and bring the car! They also start charging large amount on any extra day if you extend. Also they phoen customer service is very bad. Big NO NO and stay away from them.

Pay the extra few dollars and go with another rental car company. We traveled to this location on 8/19 for a funeral. I purchased a car rental through an Expedia package and only added the $10 a day basic collision coverage. We had to wait an hour and a half in line after a long flight to check in and get the car. The guy at the desk asked us if we wanted any add ons. We told him no for every single one he asked. We even told him we only want the $10 a day coverage which we already paid for. We signed and went on our way. Now come to find out thrifty charged us an additional almost $200 of add ons. When we called to dispute the charges we were told we signed for them and they would not refund us. Yes we signed but this was after the guy even confirmed we didnt have any add ons so why would one think to check he was being sneaky and taking advantage of exhausted travelers and tacking on fees we specifically said no to. Do better thrifty and refund fees that were added on in a shady manner!

Do not and I repeat DO NOT use this company. I received my rental filthy, inside and out. Receiving the vehicle in a dark parking garage I did not notice until I was on the road and dropped the top of the convertible unit. Not to mention after dropping the top I had to get out the car in the rain to pull up the back windows because they would not seal properly when I tried to put it back up. With a time schedule to keep I just dealt with it. Big Mistake. When I returned the vehicle I was charged a $400 cleaning fee and accused of smoking in the vehicle. I spoke with multiple individuals to explain the situation and they refused to refund the $400. I will never in life rent from this company again.

My husband and I were on our honeymoon. We were told we could upgrade our car as a gift for around only an extra $10/day and the agent would give us his friends and family discount. It turns out we were charged an extra $575 more than what we originally paid through Priceline for this “gift”. Despite this being the fault of the agent that helped us (whose name was Moe), I was told there is absolutely nothing they can do to make it right for the customer.

What a rip......and what a wait !! We were in line for over 1 hour at the Ft Lauderdale airport and there were 2 agents serving the over 30 people in the line. I was so exhausted by the time I got to the counter. There isnt one seat anywhere in sight and my friend wasnt feeling well . People were siting on the floor . It is disgraceful that companies can treat paying customers like that and continue to do business. I got such excellent service from Avis the week before and I stupidly listened to someone who suggested Thrifty instead !!. Never again !!

Extremely slow! Not enough agents, no express service. The guy agents spend too much time chatting up the women customers. If they were paid by how many customers they serve, they would move faster. Ugh!!!!

2 people working the desk with 20 families waiting in line is a great way for customers to use a different company. If we hadnt paid already we would have went to one of your competitors with no line and cars available.

Extremely long line, car shortage and your lucky if you get what you booked

Our flight was set to land at 1130pm, getting us to thrifty at 12am. Our flight was delayed an hour so we got there at 1am. There was no one to help us. We see a sign that says we are only open 5am to 1230am, sorry for any inconvenience this causes. They were supposed to wait for us. They knew we had a reservation and that our flight was delayed, but they left us to rot. They left us to wait 4 hours until 5am. That is unacceptable. Shame on you thrifty. Shame.

I booked a car with Thrifty and they gave my car away because my plane came in late. I put my flight information in when I booked the car. When I tried to talk to someone from customer service they wouldnt help me. Do not rent from thrifty .

Never use them again. Waited in an hour long line. Then get outside to get our car and they say we don’t have any convertibles right now... and now we have been waiting 30 minsPay extra to get this car and y’all make us wait. And try to talk us into a boring car that isn’t clean. Terrible customer service too. Mistakes happen… but not caring is another thing. Lost my business when I travel

I recently rented a car from at the Fort Lauderdale office. They gave me an upgrade at 50% off. Wish I had kept the original car because the one that they gave me was dirty both inside and outside. You could tell that it had not been serviced. And it smelled. I will be making a point of this when I return it.

Terrible.... my rental wouldn’t start. I called emergency road assistance via thrifty... well I’ve been on hold for more than 45 minutes with my children in the car and my phone battery now less than 5 percent... I can’t charge it because the car is dead! If it’s emergency road side service... then it’s an emergency 45 minutes without speaking to anyone is ridiculous!!!

SCAM ! do not used them. I found them on Priceline and paid once I went to pick up my car, I upgraded to a bigger car and the sale person added Loss damage waiver insurance and told me that was going to be refunded back to me.

One word: USELESSMY CONFIRMATION SAID PICK UP 1:30AMNO ONE, NO NUMBERWHEN I TRY TO CALL INSTEAD THEY OFFER AN EXPENSIVE ONESOOOO ANGRY RIGHT NOW

Beware of marked up additionall services. Landed at Fort Lauderdale and at checkout the counter clerk offered sun Pass so we would pay $55.00 to go through all toll roads. Our state has no toll roads so we declined and she said in florida they are all toll roads everywhere you go and youll pay alot more because each time its 10.00 so it could add up to even over 100.00 quickly. We agreed to buy based on that conversation only to find out that we never came across a toll at all during our one week stay. This was like a predator looking for innocent bait... took advantage of our inexperience as tourists on vacation in fort lauderdale. I would not do business here because I felt this was deceptive based on her encouragement to raise fear of toll fees.

Theyll lie and try overcharging you for things like gas, even though it is completely filled, and other bs expenses. Youre better off making a claim with your bank if you want your money back as theyre either scammers or incompetent.

Been in line over an hour, there are still about 15 people in front of me and there are only 2 people working the desk. Ridiculous and definitely the last time Ill use Thrifty!

Warning for people coming from the cruise port: the bus took 3 hours to get there after I disembarked off my cruise with my family. Other than that they gave us the right cars, but I would suggest never renting a car.

These people have no idea what they are doing. God forbid you try and change anything regarding your rental. Do not trust what customer service says. I made 4 calls regarding returning my call early. I was told the difference would be given back. I decided to pay the debt using a debit card the lady at the desk refused to honor anything I worked out via multiple phone calls. Con artists

Car was given dirty with a muffin in the back seat. disgusting.

This location is closed down permanently

We just picked up and rental car today from this location. Their website states they are taking extra precautions for the safety of their customers and employees. Specifically, cleaning out the vehicles. The car we pick up today is absolutely disgusting and was NOT clean prior to us renting it. With COVID and just basic cleanliness all vehicles should be cleaned, but location had failed to do so and this is unacceptable. I will be reaching out to corporate about this as well, because what they’re advertising and the cars they are renting are not consistent with the cleaning guideline that they have stated.

Very long lines, didnt have the car I reserved, charged me double what we had agreed on.

If I could give 0 stars I would. Nothing worse than having a reservation that wont be honored due to lack of cars. If you dont have the inventory, dont take the reservation! Embarrassing. Cost me hundreds more since I was in a bind and forced to go to another agency.

Excellent service If you need to use a debit card for car rental this is the place without any hassle but reserve first

DO NOT EVER RENT WITH THRIFTY.Not only did I experience horrible customer service in person, their phone service was even worse. My wife and I had an emergency and was looking to modify our reservation. We were first quoted a $10 change in modification and when we called back to solidify the change in reservation, we were quoted a $600+ cost for the modification. The first person that we spoke to (Vick ID#3857) was non-empathetic, rude and passive aggressive. To make matters worse when asked to speak with his supervisor (Andrew ID#3850) he indicated that he was not available and would give a call back in 30 mins. This did not happen. The second, third and fourth representatives were continuously confused due to lack of documentation of our situation and repeatedly transferred us to wrong departments including HERTZ RENTAL CAR! Just a display of how inefficient and inconsistent they are at doing their job. We called back again and spoke with a 5th representative(Jerry) who also was of no help. She was not willing to transfer me to a supervisor, did not provide the local phone number for the local branch (after advising that I speak with them directly), and facetiously advised that I speak with the first person who originally misquoted me the modification rate (indicating that I have direct number outside of the customer service number). Thrifty’s customer support is not designed to support or assist the customer. There is no accountability, true help or feasible assistance. All in all to no avail with each phone calls after two hours speaking to multiple useless representatives. So beware, if you’re looking to rent with Thrifty, know that you will be working with shabby, disorganized and incompetent customer service.

Thrifty car rental need to do better with the upkeep of there vehicles. My experience has been bad maintenance with their rentals. My most recent experience( May 7- May 14, 2020), was a 2016 vehicle with the transmission slipping & jerking during the entire rental. I called Thrifty & emailed them. They replied a week after I was home ( back from my vacation & the rental already returned). Unexceptable. The 2nd scenario was a rental from Thrifty in Orlando, Fl ( May 2017) that had major issues with fuel. The rental was a gas guzzler . I had to fuel the car too many times while on that vacation. I will not rent from Thrifty anymore.

Car was dirty and windshield wipers did not work. Poor customer service.

Long wait line. Low on staff!!

Get ready to wait in line for over an hour. They dont have enough employees to service customers. Who manages this place?

Car was great even tho the interior needed a good clean. Since it was my first time renting a convertible I wish the employee gave me a generic briefing about the car; he did answer some of my questions but didnt seem bothered at all...

I love thrifty car rental. Excellent service, super nice agents. The only thing i dont like is when your paying with a debit card you have to wait 24 hours from the time you made reservations to come pick up the car. I think thats absolutely ridiculous. I have no understanding as to why and dont want to either.

Ive been coming here regularly for about 8 years when I come from The Bahamas and the process was always easy, quick, and done with great customer service. Its a great place to do business.

This place is awesome place for many people to come to visit this company to rent this car for family & family members to go vacation. ECT...

Great staff at Bishop Airport. Traded cars for me because I am allergic to smoke and our car smelled like cigarettes. Only down side was the 2nd car did not have a CD player 😕 Starting a round-trip drive to Florida with 5 books on CD and no way to listen to them.

I had a great experience renting from this office. The shuttle was prompt and the customer service was great. The office was clean and the car was exactly what I had reserved and was in great condition. I chose to prepay for the tolls and had no issues at all. I would recommend this. I read these reviews and was concerned, but my experience was excellent.

Don’t come here!!! It’s not open! They’ll take your reservation and money and send you to this location and there’s a note on the door that says to go to the airport. I just spent $25.00 on Uber for nothing! Terrible!

Speedy process, didnt have to wait too long. Car was in excellent condition (as they usually are from airports). definitely would use them again.

I just got turned down from enterprise when i had everything set to leave today 3 days ago they told me it was nothing they can do when a employee told me i was good to go and they basically kicked me out and didnt want try to do anything mind you its memorial weekend and have leave in the morning i was hurt cuz my kids so ready and happy to go out of town i thought it was over i decided to try thrifty in ftlauderdale expecting the worse the lady at the front desk i forget her name was so nice and she made feel like she wanted me in a vehicle she did what she could to get me in the vehicle now me and my family can continue with our vacation overjoyed

An efficient and well run car rental agency. Helpful staff. Definitely will use them in the future.

We were supposed to drop the car off here and find our own way to the airport, but the lady changed our location to the airport so we could be right where we needed to be!

Ive never had a problem with their service or selection!

Car was clean. Customer service was good and they will try and scare you into other unnecessary things that can be costly. Other then that it was a excellent experience with no hidden fees. Love this location

The line to get a car was 1.5 hours!! The staff did not care about the people waiting and took their sweet time processing each rental. There was no urgency whatsoever. No matter how cheap the rates, do not rent from them. Spend the extra few bucks and go somewhere else. Trust me, dont ruin your vacation!

Up until my last car rental, I had a very pleasant experience. There is a rental agent named Ed at the Miami Rd. location with a very poor attitude. At the time of my return, the General Manager was very friendly but didnt offer any monetary relief and knew the person that I spoke of. Lets not even get into the $250 hold for MasterCard vs a $100 hold for a Visa and a debit card can only be used when an airplane ticket has been purchased. Then, the airport location is only open Saturdays only. I will probably find another car rental company. I dont like the limitations.

Doesnt matter if you pre-book a car or walk in and book a car if you call the call center to book the car or book the car when you walk in they tried to bamboozle you with little added fees here and there my estimated quote after insurance and all taxes and other fees when I pre-book the car through the call center yesterday they still try to add other fees which brought my total up to over $100 instead of the $60 they quoted me if my husband hadnt been with me and able to help me think because they like to talk over you to confuse you I would have not gotten the quote that I was giving yesterday over the phone so pack your patience try and have a clear head and dont let them talk over you

Real smooth pick up if your a blue-chip member

Great service. Loved the minivan we rented.

We Had a little hiccup but they resolved it— be sure if you book to pick up at the airport they adjust the rate because the airport rate and this rate is different!! Anyways, shuttle service to and from the port was quick and easy each time! As soon as we got off the boat the shuttle was there waiting for us and it was super convenient!!The car we picked up from this location was waaaaay cleaner then the car we picked up at the airport with thrifty!

Nice car selections, the Chevy Equinox that we had was a great experience. Good, friendly service and really good pricing.

Great rate, good location between the Port and the Airport

Great location and service, but their selection isnt the best.. if youre picky about the kind of car you get.

Brilliant. Use them everywhere.

Off site from Aiport but they offer a shuttle. Very reasonably priced

The staff is really friendly, except one old Rude Cooley Jamacian guy at the counter. I rent here all the time I just fortunate enough to get nice people. Not this time.

Super efficient process. Heh hey enterprise, are you listening?

They were very nice and Edward was very helpful and went above and beyond service...

Great experience. Helpful staff

Avoid this car rental location. Counter help and 2 managers are the nastiest people, unprofessional, dont return phone calls and they insult their customers. Also, charging $10 for every gallon missing from the tank with no exceptions and we are in a curfew in Broward County and there are no gas stations with gas.

Not only did I have to wait in a line for more than 30 minutes, I was also mislead about toll charges. I asked the clerk if I had to go through a toll booth that does not have an attendant how would I be able to make a paymnent and they told me not to worry the toll amounts would be billed to your card. What they do not tell you is that they charge $15 per charge up to 7 toll charges; So my toll amount is 52 cents and thrifty charges me $15.00; another charge is 75 cents and thrifty charged me $15 again. Please be assured I WILL NEVER RENT FROM YOU GUYS AGAIN; and I will discourage all my family and friends to not rent from you. I will put you guys on blast on fb and twitter. It may not accomplish much but I do have more than 200 friends in my list and my husband has 2600. I never had t his problem when I rented from hertz. I will also be posting the bill that you guys sent to me

Fast and friendly. very accommodating

Service if fine but beware the extras they try to apply: late fees, early fees, exorbitant fees, unnecessary fees--- definitely try to take advantage of you after youve signed up. When will they learn?

Car was dirty, scratched up and the engine sound like it was in a different gear at 30 mph. Returned the next day.

The rates are ridiculous, and the customer service sucks at their call centre.....

The staff was very friendly. Great service. The car attendent guy was nice.

Cant get rates on website!!!

Okay location customer server really help me out you made my vacation with no other rental facilities renting cars & after making two reservations prior to arrival you guys got me in and out without a sweat would recommend

Super friendly. A pleasure!

As this is a drop of location they should have earlier hours.

Great service.

Friendly professional frontline customer service

Fast and friendly service .

Very easy pick up and drop off.

Awesome people that service you

It took them 45 minutes to get the shuttle to our port to pick us up and it turned out to only be 1.9 miles away. After that, they made us wait an additional 30 minutes to pull the car from the back lot to the front. It was the worst experience ever.

Great Service...

Excellent service!

Service was great

Service was good

Excellent

Hard to find from the street view

Getting some info!.