I have been with this company for 3 years, simply because I have lived in my rental home for 3 years. And after 3 years I can soundly say, this is absolutely a poorly run company full of unhelpful miserable people. Their maintenance guy Brian is great, friendly, helpful, intelligent in his work and prompt and great communication. He is all the company has going for them. He is their 1 one star.

This company is AWFUL. They are completely unprofessional and are just trying to steal college kids money. They should be out of business.I lived in a house for 3 years in college with roommates through Poudre Property. We left the house SPOTLESS and in better condition and cleaner than when we first moved in, and I’m not exaggerating about that. And YES we even sent them pictures of the day we moved into the house and the day we moved out, with timestamps. They still managed to steal over $1000 from our security deposit. We attempted to call them, email them probably 15+ times in regards to the security deposit. The way they dealt with that is to just ignore.Also, when they do inspections and find something that would be a really cheap fix, they will still bill you an insane amount. This happened to my roommates and I.

Thank you Anna M Kam Trust and John Bickerton for working with us for the past 7 years! You guys are very helpful. We couldnt have gotten through 2020 without you!We hope to be at this location for a long time-Emmie and Sabrina

Edit:Whoa! Total game changer here. $6k deposit GONE! They have gone radio silent and will not reply to my questions in regards to receipt of the final bill for move out costs despite mentioning in the letter to contact them for such inquiries.Please, please! Make sure to video yourself entering and leaving the premises and any deep cleaning actions taken prior to move out. It is a pandemic and they dont have many people living in their units so they will itemize some crazy stuff to charge you for to make money.I just knew the previous tenants had a dog. They said they were going to change the carpet before we moved in and then decided last minute not to, and instead, stated that when we moved out they would change the carpets. Did I get that in writing? Darn it, no. Got charged for those new floors, too.This was how it was before the pandemic:I have thoroughly enjoyed this company the whole time Ive lived here! Any question I have they reply within a super reasonable amount of time and if they dont know the answer they will help me find the answer. Poudre Property Services treated (before tenancy) and continues to treat my family with kindness and compassion despite being late on rent a couple times. We are looking forward to moving for my job soon and ending on a perfect term at lease-end.

I live in Wyoming but tried to save my son, who works FT in Ft. Collins find a rental. Poudre never responds promptly. Staff are nearly impossible to contact.

Customer service is HORRIBLE. Hard to get ahold of, slow to act, and generally just unhelpful in most every sense.

I am only writing this because I dont want others to use their HOA services. They do not take credit card payments, they do not have my ledger up to current, they do not list their phone number on their invoices and the list goes on. I tried to help our neighborhood at one time, but the headache wasnt worth it because I was smarter than the company and saw all the flaws. It is so frustrating and one of the reasons I want to move.

I lived in the apartments on Elizabeth for 2 yrs and it was a great well kept building and unit. Helpful staff even now that I no longer live there. My deposit was returned and there was issues with getting my mail. Kim Payton at Poudre Property Services has been extremely flexible and resourceful.

Poudre Property Services and Lorrie have given us nothing but exceptional service. One of the most personable and efficient company’s I have ever worked with. When people and the company love their job it definitely shows! They always have their clients best interest and I will recommend them to any one looking for a new home or location of business 😊

Extremely friendly staff! Lorrie/staff was very responsive to emails and in person to questions. Rent was easy to pay at the end of each month. Had a great experience renting from Poudre Property at a great value. Would recommend to both friends and family!

I don’t normally write reviews but they definitely merit one. My partner and I ended up in a rough spot due to overlooking some aspects of the lease. I talked to the leasing manager, Lorrie, and she was as professional, empathetic, and helpful as I could ever possibly hope for. We have had overall great experiences with Poudre properties, and her compassion really cemented it for me. We have also had reliably wonderful interactions with the receptionist, Vicky, and the maintenance crew. They were able to fix a troublesome smell under our sink that we couldn’t find the source of! Thank you Poudre Properties! Would definitely rent from them again!

Read the reviews. If I could give 0 stars, I would. This company is shady and will try to charge you for things they cannot prove. I lived at this house for 3 years. It was in horrible condition when I moved in as the previous tenants were evicted due to a domestic dispute. During the middle of the lease they did a quarterly inspection (this would imply that I saw them 4 times a year, but I hadnt had any inspection for almost a year prior). They made a work order of a few things to fix. I asked what was being done and was told the door was getting fixed and a few miscellaneous things. At no time was I ever provided with the full work order or told that I was being charged for these repairs. A few weeks later I got a bill for OVER $1000! Yes, the door was a damaged, but they literally custom built a brand new door that I could have bought for $200, mind you it wasnt even done correctly and they had to come back to fix it. I was billed for 18 hours of labor because there were 2 guys. (One of which was vaping in the house when I got home, very professional.) I was charged for a door that never existed when I moved in. I was charged for them re-installing the closet doors - which was 1. not true they were still in the garage, and 2. were in the garage when I moved in. One summer I had 26 WASPS come through my exhaust fan. They gave me a can of wasp spray because normal pest control was the tenants responsibility. My roommate at the time was highly allergic and it took them over 2 weeks to even get someone to come out. They charged me for filling a hole (it was more like a dent in the wall) before it became a real hole. When I refused to pay the bill as it was not accurate and was actively being disputed Lorrie H threatened to evict us - which Im pretty sure is illegal. When I told her I was hiring a lawyer she never brought it up again, and then resigned shortly after. Very convenient. I have since disputed many of these charges but have not heard back from anyone at this company since moving out. Good luck getting a call or email back, a common theme I experienced while living here. This company and everyone who works for it is shady AF. Dont give them your money.

Do NOT rent anything from Poudre Property Services! I had to call the city on them because my apartment was uninhabitable(as per law) and they refused to fix anything(heat, sinking floor, etc). They didn’t let me out of the lease until me and the city threatened to sue.

I have been leasing from PPS for a year now and I have not had any issues with them what so ever. Every work order was completed in a timely manner and any questions I have had were answered. I have made sure to pay rent within the designated 5 days after the first of the month, kept the apartment clean in and around the building as stated in the lease, and lastly, anytime I have had a visit (inspection), I was given a phone call promptly or a letter came in the mail.Unfortunately, as my current lease ends I can not stay at my current location much longer due to remodeling of the entire complex, so I reached out to PPS for some options.Lorrie, their leasing specialist, has been very helpful through this entire process of relocating me and has made sure I am well informed, showed me multiple properties, and most of all happy. She was absolutely wonderful and I recommend her to anyone needing help here in Fort Collins area. With that said, I have decided on one of their new properties, Apex Apartments, and I look forward to being one of the first people to live there.**Just a friendly reminder to all. Read your lease throughly before you sign, make sure you are submitting work orders when the issue first starts, pay your rent on time, and I do not see why you cant have a great experience with PPS like I have. These are properties that you are leasing not owning. You can not do whatever you want with out their consent!**

Good company never had an issue. Sometimes its hard to reach someone. Maintenance always seems to be helpful and gets things done quickly. In a college town I can see why theres bad reviews. Kids today think everyone owes them something. I have been happy in my place with my kids for 5 years. I have had to pay for a couple things in those five years but they were things I broke. These items I had to pay for were less then if I had called a contractor for so I was relieved they had a team to make repairs at a lower rate then a company of my choice.A mature renterThanks for having affordable rentals in this high rent market area!!

Ive dealt with Poudre Property Services in one capacity or another for 4 years now. I cant say enough to adequately demonstrate how helpful they are. Sandra Oldenburg, specifically, has gone out of her way to work with me when I was put on notice for one thing or another. Theyre great property managers and about as good as you can hope for when it comes to HOA management. High praise!

I have to confirm that all of this is true. They are by far the worst property management company I have ever had the displeasure to work with. They think because housing is hard to find in Fort Collins they can do what they want.My guess is they are trying to make up for all the money they are loosing on that monstrosity on Remington. Lived her for almost 4 years and dont think I have ever seen one of those buildings even half full but who wants to pay over 1k for a bedroom and a kitchen you will have to share with whatever random person they put in there with you. Me and some friend thought about it then after seeing it realized we could get a house with a backyard way cheaper.

TERRIBLE company! They are horrible at following up and when they do, no one has an answer or has an idea of what is going on. They are shady and rude and I would avoid them at all costs.

Arguably the best deal in FoCo. Hard to find anything all included. The location is great, appliances new. Its quiet. The staff is friends and professional. Enjoy coming home every day!

The maintenance guys are great. Not only do they get things fixed in a timely matter, they take the time to explain things in detail. As long as you pay rent on time and take care of your rental, you should have zero problems. I would rent from them again if I hadnt just purchased a home.

Read reviews !!!!!!!! this place should be shut down!!!. I honestly believe they are robing people of there deposits to pay themshelfs and maintain/ upgrade propertys for mpre money! I just got a bill for 6,000$ after they stole a 2,200$ deposit from me. The carpet was OLD when I moved in I lived there for 10 months! 10 months they had the carpet cleaned 2 times prier to me moving in! I paid a 400$ carpet cleaning fee on top of a 2,200$ deposit I will be fighting this with every thing in me! And I will be sueing back ! Shame on these peoe. I read the reviews and knew they were bad I chose to give them a chance said to myself mabey those people are bad residents that couldnt happen to me. But turns out it is way worse than I could imagine wow

I love these people. They hooked it up for me. Call Lori or Vickie they will find you a place. What else do you want?

*CONSTANT SEWAGE SMELL*The first month was fine, then there was a constant lingering sewage smell that would waft in from our vents and pipe connections in our washer/dryer room. If you need to use heat, wear a gas mask. Basically, you are pulling in all of the buildings collecting gases. We have used roles of tape attempting to staunch the odors and every night we have to air-out the apartment by using box fans and opening our balcony door (no matter the weather). After complaining for weeks the odors went away only to return full force in the spring. Definitely an inconvenient place to live!Not to mention, we could not receive mail here for the first three months due to Poudre Property Services extremely incompetent office personnel. The first time visiting their office to inform them about the receiving the wrong key, it took 2 hours because their total lack of organization. In the end, we paid to have the mailbox re-keyed by the Post Office. Its clear now, that previous tenants are forced through the same gauntlet of unprofessionalism and have to go to the Post Office every year to receive the correct key. Expect delayed bills and waiting in several long lines at the Post Office!P.S. dont try to make the apartment nicer by replacing the giant blinds with nice curtains, they charged me hundreds of dollars in lease violations and maintenance fees for altering the apartment after I took down one set of blinds in the living room and hung curtains.

I have been renting from PPS for several months now and everything has worked out great. When I have been away for work, Lorrie has helped me out tremendously. I havent had any problems with paying the bill online and communication with the office is great.

They dont even deserve the 1 star. If you rent from them you are not getting your deposit back, not only that but they will charge you for things that dont even exist in the apartment (broken dishwasher, for example...we never had a dishwasher!)

I was the guarantor on a short term lease for my son over the summer of 2017. While the people were friendly, my son reported that they were not very responsive. I was especially disappointed in their reconciliation and return of the security deposit. The bulk of the security deposit was retained (not returned to me) to cover items that I felt should be part of the normal tenant turnover expenses for the property owner. The details are not important, but I encourage anyone dealing with this company to be especially cautious, meticulous, and documentary regarding the move-in property condition. My advice, after my experience, if possible, avoid their properties.

Extremely unprofessional & rude!!! Almost as if they want to ruin your day just for the fun of it!

DONT DO IT I am also wanting to leave a very poor review. It is really crazy how the other two reviews are identical to mine. They did try to double charge me for cleaning and Re-keying the house (is this their policy?). Then they said they do not have any paperwork when it was clearly in the lease I signed. They finally did give back part of that initial charge. They had many people coming in and out of my house daily (not weekly). They were slow to repair anything, so I did most repairs myself. The ending of the lease was the worst. They said I took the smoke detectors out of the house when I left? Of course I didnt think to take pictures of the smoke detectors, but if you rent from them and move out, I would... I also left the house spotless spic and span and they charged me a Cleaning fee of $400 for absolutely nothing. They throw the book at you for anything they can make up that you do not have pictures for. Like the old screen door they had on the back of the house they said was not perfect and needed to be replaced. THEN they gave a horrible rental reference to me because I made them give me the money they owed me for the re-keying and shampoo fees I already paid for. Very hard to deal with, nobody is ever there that you can speak to about anything. I have perfect rental references from every other place I have lived all my life.

The only business in Fort Collins who could care less about their customers. At their own office, their employees take all of the parking and leave tenants and PAYING customers to park on the streets. They’ve never heard the word customer service and set the bar low when dealing with them as a renter. AVOID AT ALL COSTS

I have to give a shout out to Lorrie H in the leasing office for always being super helpful with any issue my roommates and I have had! Make sure if you have any questions about the lease or such to give them a call.

Worst property management ever. Never know anything when you call. They never repair anything. 3 years ago they promised to fix a window that was broken and never did. They say they will return to repair things and never come back. Their employees are the rudest people ive ever had to deal with.

If I could give them zero stars, I would. I was a landlord and needed management for my property in Fort Collins. I was with them for about 5 years and it went downhill as soon as they MOVED THEIR EMPLOYEES into my house AND SUBLETTING. They are so sketchy and would do ANYTHING to save themselves money and gain profit. Their employees partied considerably and nearly destroyed everything in my once beautiful house. The carpet reeked of marijuana residues and mildew (possibly from other drugs- only God knows what). The railing for the stairs was ripped off the wall. The cabinet from the powder room was taken down for usage in the garage as the garage was turned into an additional bedroom. Before I moved out, I had the entire backyard fixed up and it was destroyed by their employees as they did not mow, weed, nor fertilize per contract. Not to mention, other neighbors were robbed several times on that street. My poor neighbors! It had never happened before then. We kept getting phone calls from the collections saying that the bills had not been paid. DO NOT GO TO THEM. You will regret it.

They are just here to grab money from you pocket.I had worst ever experienced with them. No one get security deposit before application get processed but they do. I strongly recommend not to go there.

They have great communication and are very understanding to tenants needs. I have not had one issue since working with them. I would highly recommend them.

Their service is the worst in town. Never go with them. I wish there was an option to give 0 stars. First thing is their policy, which requires us to pay the non refundable security deposit in advance of getting the application verified. This binds you take the property from them only. Secondly, their process is very slow, even when you state your urgency. They are not flexible in expediting their process. Thirdly, the employees are rude and unprofessional. I have already registered a complaint against them on Better Business Bureau and they are just lingering this issue rather than coming to mutual agreement.

The guys that tow people are some of the NICEST people ever. Ive never had so many good experiences with random people I dont know. Everytime they threaten to tow me with their death glares my heart is filled with joy.

The BBB should investigate this company. My rent was raised every year and I was in the same place for 10 years. We were told that things would get replaced (carpet, paint, etc.) and they never did what they said they would do. I provided notice before I moved and I was hit with a large bill from them to include abandonment, claiming I never gave notice. I called several times and send emails to discuss the matter and I never heard back from them. RENTERS BEWARE!!!!!!!

PPS unfortunately was terrible when we rented from them. We moved into a dirty one-bedroom apartment, but rent was so reasonable that we didnt mind doing our own cleaning. When the time came to move out, we spent 3 complete days cleaning everything, including these gross walls that were already disgusting from before our occupancy. They charged us up the butt and gave us back maybe a quarter of our entire deposit. From our personal experience with PPS as students, I do not recommend this company for students particularly because they really dont care about taking their money. Please heed the warnings on all the reviews on here regarding deposit. Shout out to Mountain n Plains because they saved us from this bad company (their negative reviews are actually unfair. We had a really good experience with them especially since we had to terminate our lease early).

First off this company WILL steal your deposit. We knew the couple that lived in our apartment before us and we know they never got theirs back because of cleaning fees and fixing damaged areas. That is a complete lie. When my girlfriend and I turned in our move in report they informed us that they never even came through to fix or clean anything so they apologized. 5 months later they still have never fixed a hole in the wall or our screen door. They also expect us to paint over the walls the previous owners painted before we move out. This company is awful. If I dont get my 750 deposit back Im Will be suing this company.

This company was good to my room mates and I for the first year we were with them. The second year rent went up, but thats normal and we didnt argue against that for a second. We always kept the rental agency in the loop if rent was going to come late or not. We were student athletes, so if there was a delay from the athletic office with stipend checks, it would affect how soon we could get the rent to the rental agency. I always had savings for a rainy day, but my room mates werent prepared like that and I couldnt always front money if the checks were delayed. Regardless, this did not happen often. Once at the end of May, and once at the end of December because these were the end of billing cycles for CSU. We kept the house in pristine condition because we were so thankful that the rental agency would let us rent such a nice house after we had been turned down so many times. Towards the end of our second year with Poudre Property Services, they informed us that they would not be renewing our lease. Now we had to go through the process of begging for housing again. Believe it or not, its extremely difficult as a black student athlete to get decent housing at a reasonable rate in Fort Collins. They would not disclose to us why they would not renew our lease, so there was nothing we could do about it. Accepting our fate, my room mates and I decided to clean the house as best as possible to receive most, if not all, of our deposit since rental agencies have a track record of robbing students. I would have to write a novel if I wanted to describe the depths of which we went to clean this house to put it in a condition BETTER than how it was when we moved in, but here are some of the details. We even went as far as to buy all the materials to fill the screw holes where TVs were mounted, re-texture those spots, AND paint to create the look as if TVs were never there. I was on my hands and knees re-fluffing the spots where our couches sat and matted down the carpet. We hired a shampoo service to clean the carpeted surfaces throughout the house. We hired a maid service to deep clean the kitchen, including cabinets, oven, and refrigerator. They also deep cleaned both bathrooms in the house top to bottom. We got all of this done by the deadline they gave us and when the check for our deposit came back 60 days later it was around $280....Our deposit was around $1300-1390. I wrote a polite letter to Poudre Property Services asking why we were not receiving more of our deposit back. Without being given a reason, I was told that all decisions were final. Basically, thanks for deep cleaning our house, but F**k you and your room mates!Ive been living with that spit in the face and I really needed to vent that out!To wrap up, if you see a house that this rental agency has that youd really like to live in, Id say go for it! BUT do not expect to get even half of your deposit back, no matter how well you clean the place before move-out.Cheers,OG

We lived at one of the properties for 2 years and everyone was always nice and helpful. The only downside was it could take a bit for non-essential maintenance to get done.

Poudre Property is not a good company to rent from, but it is also not the worst. They kept $300 of my security deposit, $175 for cleaning, $75 for rekeying, and the rest for repairs. I left the place spotless, when I moved in it wasnt even cleaned, and I did not damage ANYTHING. Their random maintenance walk throughs were really annoying but rare and they were very fast to fix things. I always paid my rent on time and rarely had to deal with the company. In order to get Direct TV, the installers had to have access to the roof and Poudre was VERY VERY RUDE about the whole thing and charged me $50, and the lady did not mention the fee when I asked before moving in.

TERRIBLE COMPANY! I rented from them for 4 years ( I have no idea why) and every year they raised the rent $100. Upon moving out, they were extremely difficult to deal with, as many other reviews stated. They took all of my $955 deposit AND decided to charge me an additional $1000 to re paint?!? When in fact they did not repaint for us when we first moved in, nor did they bother to repair any of the left over holes in the walls from the previous tenants. We filled out the damaged report checklist and took pictures of all the damages prior to us moving in. And even with all that proof, we are STILL fighting them. As for appliances/plumbing/other repairs, the maintenance workers were very slow to respond and when they did come, they were inexperienced and took forever to fix one little problem, so eventually, we ended up doing most of the repairs ourselves. There were many times I would come home to a maintenance man helping their way into my apartment without my permission. This management company is very, very unprofessional and full of a bunch of slimballs. I cant stress enough to any interested renters to NOT go through poudre property, I feel like I wasted a lot of time and money from renting from them. Good Luck to you all.

I would put a zero if I could. They have the worst customer service ever. My stove broke 4 days to moving in a month after putting in a work order I was told it will be a few more months till I would get a working stove. DO NO SIGN A LEASE WITH THEM THEY ARE LAZY AND WILL NOT FIX ANYTHING AND WILL GIVE YOU STUPID RANDOM CHARGES

I WISH I COULD GIVE -1. I must assure that all the comments and reviews are genuine. Their customer service is unprofessional and rude. They do not complete the service order, charge you unnecessarily and even get physical when you ask for the invoice. Their behavior is unethical as they give wrong reviews to other property management due to which I had 3 applications denied.

Brian was unbelievably efficent and professional. guy needs a raise.

The absolute worst company to rent from. They take advantage of college students and lie about damages to steal money from them. There are plenty of other places to rent. DO NOT RENT FROM THIS COMPANY

Worst company I have ever dealt with. Throughout the 2 years I lived there, they stole my washer and dryer, refused to pay to remove a racoon from the attic and sent us notifications from the city a week after we were supposed to do something, like mow the lawn or something. Now after moving out and giving them $1600 for a security deposit they are asking for more money to fix that POS house we lived in. DO NOT RENT FROM THIS COMPANY! They company deserves to be shut down and every employee should be fired and blacklisted from ever doing anything remotely similar to real estate. If I could give less than one star, I would.

I think they are under new management. This place is amazing they are so incredibly kind.

UPDATE BELOW The past few months theyve been very responsive, even leading to us leaving a month early and working with them on that. We did a deep clean and left the place in much better condition than on move in.On receipt of our security deposit, they had charged us for rekeying the unit, toilet seats and a stove drip pan, and $100+ in unspecified cleaning charges on top of the $300 already paid for carpet cleaning.Something is wrong with their financial arm. Seriously wrong. Check out the BBB review about black mold and bed bug problems.Hopefully they can fix these charges, as normal wear and tear is never a tenents job.UPDATEEven after a dispute, we were still charged for cleaning on several items that were either there on move in or very unusual. We were sent pictures of cleaning on a window sill and under cabinet (there previously) and pictures of a clean fridge and tub to justify excess cleaning charges.

The maintenance crew are very helpful, kind, and prompt. I absolutely recommend to everyone!

Poor communication. Failed to meet expectations set by its own staff. Attempted to steal security deposit despite denying application and performing no services.

Ya this place sucks, i rented from them too, and i signed a 6 month lease, and when i was signing the lease they never decided to tell me i was already 2 months into the 6 months, so i had to leave early, you think they would have told me that when i was signing the lease, everyone that works here is soooooo stupid its all dumb blonde chicks. They are the worst, honestly I would rather be homeless then to rent thru poudre property ever again.

DO NOT RENT FROM THIS COMPANY!!! They scam you out of all of your money and completely screw you for things that arent your fault. This is a very shady company and I would stay as far away from them as possible. Or theyll screw you for everything you have plus some

NOOOOOOO. Do not use them. I dont care how much you like one of there propertys. Stay away. The worst agency in Fort Collins by far. doooo not use them

As an out of town parent trying to communicate with the staff is AWFUL! They are not knowledgeable, they do not return phone calls, unhelpful and just plain rude. The property management needs to be replaced!!!!! Wish I had read all the other reviews before I agreed to have my son move in there!!!!

Had to contact an HOA of Poudre Property Services several times to get issues resolved.

I can’t even go into detail how shameful this company is.

Quite possibly the worst customer service I’ve ever dealt with

Dont expect laundry facilities to work, do expect homeless people sleeping in the laundry rooms though.

Very unhelpful, generally ignorant of customer service.

The above is actually read zero stars.

Be aware of this company! especially if you are an international student!If you can give zero stars, I will definitely pressVery bad landlord, once they are not their tenantsLook at you as air! My deposit was actually taken back six months after I moved out.And only get back more than a hundred dollars.......If you don’t call them, they will pretend that nothing is wrong. The attitude and tone of the other party on the phone is chilling!The landlord asked international students to have a local guarantor in Kezhou. This is simply unreasonable!The CSU school said that international students do not need to find a person to rent a house as long as they present their student visa!This company is really very problematic.....