False advertising. Website says that they fill balloons with helium. We bought special balloons not available from Party City. Took them to the store on Sunday AM and were told they had a 2 hour wait for filling balloons. Lack of staffing. But filled their own balloons immediately.

Not really helpful. Low on supplies. I understand covid has impacted us all😔

Bridgette is a marvelous woman!! She was so helpful that I thought she owned this branch!! Definitely a viral asset, as employees just dont care anymore!! Even with her mask on (thanks Covid-19) - I could see her big welcoming smile, (and yes, she had it on correctly lol). This store has a huge collection and if they dont have it in stock - will order it for u ASAP! Will be back for future parties!

Pretty empty, not organized, and not a lot of merchandise to choose from. We were able to get a couple things that we needed, but disappointing overall.

Best place for party supply. Workers and manager are the best in town. Very helpful and courteous staff.

Very disappointed with balloon order. I qualified for balloon delivery service, balloons were not delivered by specified time. Had to pickup them myself not to mention balloon order was incomplete and the balloons were under inflated.

The Party City on Orchard Lake Rd is awesome. They went above and beyond this morning to make my moms 90th birthday special. Since our whole family was in quarantine, we were unable to do anything for our mom. Angie helped to order and get a beautiful balloon arrangement delivered!!! The balloons were perfect!

Staff was extremely rude, unfriendly, and unhelpful. Will not be back.

Need more customer service assistance, reason for 3 stars

Adrianna is the queen of party city! Thank you for your help

Wow, they have everything under the sun! Such an exciting place. I was able to get everything I needed. Easy to find what you need and plenty of items to choose from. Some good prices. If you know what you need early enough, go and buy it piece by piece and that way it doesnt cost so much at one time. Enjoy and have fun while you are there!!!

Surprising variety and quantity of costumes. Very impressive sales help. There were plenty of people helping, and they were actually helpful!

Service was friendly and fast, store was clean and well stocked, I will return..

I call and confirm that they have items that neither of there other stores had. Driving over an hour to be refused service. This store is a joke their employees werent even wearing mask. Well Im not gonna allow my rights to be infringed upon, my freedom doesnt end where their fear begins...

I placed an online order for in store pick up at 8am and it wasn’t ready until 8pm. While inconvenient, this wasn’t a deal breaker. When I arrived the next day to pick it up, there was only one (very very kind) woman at the front. That was it! Props to this lady for handling every customer solo and keeping her smile on.

The gentleman who rang up my balloon purchase was SO helpful and his attention to detail while putting the balloons together was unexpected and abundantly appreciated. The store was clean and in order.

They had everything I needed for a baby shower. The shower was cancelled due to the virus. I have everything including my receipt so I hope they honor my return even if it’s more than 30 days.

Their prices are high, but they always have a great selection and everything that I need.

Have a lot of stuff, but the staff is rude and mean and I dont ever want to go back.

Love the variety of BALLONS AT A VERY NICE PRICES...

If I could give this store zero stars, I would. I called to check on the status of my order and was told that the confirmation number I was provided with from my online order was inaccurate. A representative gave me the information to contact Party Citys corporate department for further research/review. After speaking with the corporate department they provided me with a difference reference number. After calling back to the store, a rep answered the phone and asked me to call back due to a line instead of assisting me or even placing me on hold. After agreeing to call back, the store stated that they were still unable to locate my order with the order number corporate told me to reference. This customer service is beyond horrible and I strongly believe the representatives and corporate department will need to go through more professional development training in the customer service area.

I would have only gave a zero star if it wasnt for the amazing worker at the Party City location in Novi. The staff there was no help other than him. I was frustrated because I had ordered online for store pick up at the Brighton location and got a cancelled email afterwords and they stated they couldnt find what I had ordered but what got me was the money was still taken out when it wasnt suppose to until I picked it up. I called the Brighton location and they said they couldnt help me and to call Party City which I did and it was closed for the weekend. I checked my bank account today and the money was still not refunded. I called party city today and the women was nothing but dry and rude on the phone. Telling me I have to wait 5 days to have my money put back on my account and there was nothing they could do. The money should have never been taken out until I picked the product up. If youre going to take it out and not give me what I ordered saying you couldnt find the product but shows online you had 3 of them.. then you should make sure people get their money back quick. Thats a lot of money I spent to just not be given back in a timely manner. Especially when I had to buy a new one and on top of having to pay for 2 more for my children. The costumer services sucks just as bad as the staff besides the gentle that FINALLY helped me finding my second option.

Party city is always awesome. Needed some balloons for a birthday party, in and out. Super quick, great customer service... Great selection

I came in with a quick return, when I was in line, I noticed it was taking awhile for each person to leave, thats when the manager Brigitte notified us that she was training new people and everyones computers kept going down and had to be restarted which takes a few minutes, Larissa who helped me, was very kind and professional, she had to get Brigitte due to computer problems, so many things were happening at once, online customers coming in for orders, new staff in training, balloons having to be filled, system problems, throughout all of this every single customer got greeted with Welcome to the party (I believe thats what Brigitte was saying.) I wish corporate was there to see the team in action, it would have been used as a training tutorial. I was very impressed, I also have to add that if the system going down is a often occurence it needs to be fixed because it was hectic as a customer in a hurry, but when I saw everyone so professional in a situation that people had to wait much longer than expected, I just had to give a great review, hats off to the Farmington Hills store on Orchard Lake because they have an excellent team and leader, I would have included the other employees but did not have direct contact to see their names, they were fantastic as well! See u in a few months for another bday in our family 😁

I plased an order online this past Thursday. I had it delivered on Friday. I didnt get my mylar balloons but thats okay. I used the balloons that came with the helium tank. So it all worked out.The manager called and apologize regarding it.Besides that The service was great, will definitely be back

Great service from staff

I love Party City! Party City is like party supplies heaven! They literally have every party item you can possibly think of...from the frequently used themes to the more unique. To make matters even better, the WB staff is absolutely AWESOMESAUCE! They were very helpful and knowledgeable about their products. Excellent customer service.

Worst party city!

Its that time of the year!I was having a Halloween party and I came to Party City for all of my needs. The staff was quick and courteous, they helped me find the perfect costume and decorations for my event. Thanks again for the great experience!

Understaffed and this is the 2nd time Ive waited a long time to get balloons Ive ordered far in advance! What is the point of ordering ahead and you still have to wait!

Nice staff

Very helpful and just love all the stuff they have if you are having a party. ☺

There is a gentleman who works here who literally has the best customer service skills I have encountered in any industry. I wish I caught his name. He deserves a raise.

Great selection, attentive staff. Plus new manager there is super cute and helpful!

Aba is an outstanding, customer focused manager, she went out of her way to assist me this afternoon. I greatly appreciate her help, and certainly recommend this store.

I wish i had an option to give -5 stars. And it is just because of the extremely rude manager Mary ann. I was shocked how rudely she replied me when i asked for assistance. I don’t know if she was having a bad day or she was racist as i was wearing hijaab! Either way that is totally unacceptable! I am glad i was able to put her back on the spot. I would personally call corporate too and file a complain for her rude and racist behavior. This is not ACCEPTABLE specially if you are in customer service. I am shocked how she is a manager with this kind of attitude. Definitely not going to buy from this store if Mary Ann is still a manager.

Didnt have what website said they had. There were only two cashiers and each had a lot of blowing up balloons, which took forever when you are just waiting to pay. Send like one person could be dedicated to balloons.

Such a fun, organized, well-stocked store. I’m always surprised by the great variety of things they carry.

If there was a way to give this store 0 stars I would. I arrived today around 2:30 pm to pick up an item I needed for an upcoming party. Entering the store, I noticed about 3 people standing in line waiting to purchase items. Although there was a line, I wasnt bothered because I also noticed that no one had a lot of items so I anticipated being able to leave without a long wait. I ask a salesperson for location of what I came for, found it and made my way back to the register que. To my dismay the line had extended to 5 people with no sense of urgency apparent. A customer was returning some of her merchandise and didnt appear to be happy with how she was being served.The young woman at the register was apologetic and empathized with the customer which was good, but failed to call for help to assist the rest of us until a patron asked her to- not so good. The customer asked for a copy of her receipt since she had additional items on her receipt and didnt want to leave w/o a copy of her receipt. This request apparently was beyond her ability and she asked for the manager to return to the purchase area. The manager arrived carrying a register till and was asked by another patron if she could assist the young lady with the line. The manager said Ive got someone coming in who can assist you (as in theyve not arrived to work yet) and someone coming up front to assist you. She then began to address the customer she was summoned for and told her that there was nothing she could do for her because she ordered online and she needed to keep the receipt and beside she had a receipt mailed to her when she ordered online. The lady calmly said she she knew that but would still like one anyway. The manager looked at the customer said Cant do it and in the same breath proceeded to walk away from her and didnt wait for a response from the customer. Behind me was 2 other customers who were so offended by the managers tone of voice and attitude . They had a basket FULL of items, but decided they wouldnt give their business to someone so rude. I followed right behind them equally disgusted. Attitude is everything and I dont pay for demeaning and dismissive behavior.

THE WORST CUSTOMER SERVICE!!! especially when it comes to invites! I have had two awful experiences when it comes to this particular location and I will never go again. From the lady that was working in the invitation section to the person checking you out truly awful and rude customer service. I have known two others that have had the same type of experience.If anyone is interested in this location please save yourself the trouble and visit the Novi location they have great customer service who actually know what they are doing.

Lots of party goods. Good prices. Long lines slow staff

Always has the gear I need to dress up and reasonable prices

Great things to find for any party!

The staff at this store is absolutely awful. We have never been to a Party City and received such horrible attitudes. Its almost like they are angry at you for needing balloons blown up. They proceeded to ring up our items and throw them across the counter, it was absolutely shocking. This is the second time we have had the same issues at this store. It is truly shocking, especially considering the online options for purchasing these types of products.

One of the nicer Party Citys Ive been to. Everyone there was nice and helpful. No attitudes!

Loved it! Found my costume on the wall immediately! Lady helped me find accessories I wanted also. Very nice and at checkout!

I was there today to get my whole family halloween costumes. It was crazy busy and the staff worked very well together. The gentleman working in the back on costume pulls from the stock room balanced all the requests very well. Marissa and jenna worked great together to get the line moving up front. The kept their patience, even when they were both dealing with two pretty annoying customers.

Went in because the website said they had an item available for in store pickup didnt see it on the shelves. Next time Ill go through the online order protocol.

I would give them 0 stars if I could....Whorst store ever!!!!They don’t have anything45 min wait for a ballon‼️Terrible service rude staffDrive farther but don’t come here‼️

Love this place! You can find just about anything you need for party... A fun party!

Asked for help to get items up high and was told she would help in a minute, 25 mins later with eye contact and waiting as patient as could in area of item and then we even saw that worker in front behind counter doing nothing so we put our other items worth $75 down on the counter n left. Will not be going back.😡😡😡😡

Since they have moved to their new location, they have really gone downhill as a place to shop. They don’t have enough staff to do checkout, balloons and taking care of the rest of the store. This is especially true of one of the managers who does not step up to work as cashier or blow up balloons. when there are long lines. This manager will only handle returns and then leave the checkout area. Also, they do not have the IT infrastructure at this new location to handle what their systems need to process credit cards. This along with the understaffing, causes an unnecessarily slow checkout process.

Nice big location but was a little under stocked.

Customer service could be better but they do have good products just go in advance

A great experience, if youre searching online you may not find what you need. The actual store experience is so much better and you may find what youre looking for quicker

This Party City was Great!!!They had everything I Need for the kids.Eventhough, I had to Get them together a lil bit & Let em know who they were dealing with, before they took care of me.But, After that, they turned out to be Really Sweet. For the most part !?!

Great store if you need specific party supplies. Not really great if you are in a hurry, because there is so much to look at, all the color coded sections make it hard to find exactly what youre looking for.

Told us earlier in the week that wed be able to rent a helium tank on Friday, and we couldnt rent or reserve it in advance. Got there immediately after work on Friday and sold out.

I visited the store to get balloons for a birthday party. When I spoke with one of the sales associates I was informed that they were short on helium and were only fulfilling pre-made orders. The associate then told me that I could purchase the balloons at the store and then go to either a Meijers or Kroger to have them fill the balloons. In my experience some stores will not fulfill this request if you have not purchased the balloons at their establishment so the associate should not have been making this suggestion. When I asked if I could get a discount on the balloons for the inconvenience and since the sign clearly states that helium is included in the price of the balloons she was rude and just handed me off to the manager. When the manager came to the front he also was not budging on the price of the balloons even though they could not give me full service because they did not have a contingency plan for the lack of helium. I was highly disappointed in their customer service and will never visit this location again.

Visited two stores after calling to ensure balloon availability for open house order. Both stores were short on the balloon colors needed (gold). The customer service was a bit disappointing.

Great party store, wonderful selection and neatly organized.

Not attentive, over priced alot of stuff, and needs better customer service. All in all okay but can go to dollar store for some of this stuff or online for half of it. Hope they work on budgeting their products in store with competitors their loosing because they wont look at gross value supply cost out weighs demand much people just cant afford.

They have all your Party needs here and the staff is so friendly and helpful.

Like these party city shops. This one wad nicely organized groupings by holiday specific decor, generic, kids, birthday, etc. Plenty of selection.

So frustrating. Long lines, employees who over share, and first 3 choices of balloons are sold out. First stop Novi, out of helium then F. Hills is a hot mess. Im considering purchasing a helium tank so I never have to go back to this store. Ugh.

Made a special trip in yesterday to place a balloon order to be ready at 2:30 today. Walked in at 2:35 and not a single balloon was inflated. Thanks for wasting my time twice.

Donuts get smaller and smaller and the new ownership is not great.

Stopped by with a friend for refill cat litter because her local Petco was out, store was clean and well stocked, staff was friendly and helpful.

I have never been To a party city. Needless to say my mind was blown with how amazing this place is. I was having more fun running around the store seeing things i havent seen since my child hood than my son was. Lol. However at the register im assuming was a new worker, and the other cashier was being very rude and short on telling her how to blow up the big balloon for my son. She went through 3 before she finally figured it out. But she handled it well. I will be going back.

Love the new store and the helpful staff.

If party city didnt change its business model, it may be the next best buy or sears. For party stuff, there are more ways to improve the consumers experience.

Today I attempted to get balloons inflated by placing a order over the phone. I was told that the only way it could be done was online or in store. I attempted to have the rep help me make a online order, after alot of umms, and maybe, and try this. I gave up.What happened today is a inconvenience to me as a consumer. The representative probably didnt even do a online tutorial to truly know how to place a order herself. Instead of saying, I am not sure let me get help. I found myself frustrated with the call and disconnected.

The staff here is a bit dry and with limited staff it was hard to find the things I needed. Also most of the items were open and misplaced making it even harder to find what I needed.

Matt was very helpful and patient in designing my party invitations.

Bad customer service. This black lady name Myla was extremely rude and was giving me an attitude at the counter. I was waiting for 5 mins while she was busy pumping bloons.... Those bloons wasnt even for a customer that was waiting. Talk about having the wrong priorities.

Great variety on party supplies, but the staff needs to be more helpful and friendly

Nice store! Always clean and the people are always friendly!

Overpriced. Nice selection but definitely better prices in other places. Wouldn’t go here as my first choice

All you party needs.Great customer service.

Large selection of holiday items.

Very nice. Very neat.

Slow workers.

A little pricey but great variety

Be ready to wait 25 minutes just for 1 ballon..very slow service:(

Almost everything needes for theme party ..has amazing collection of stuffs..

Great variety of supplies, good sales and helpful staff.

They have all kinds of party stuff!

Very poor costumer service. I called for an item and the sales person put me on hold for 10 minutes and never came back. Another sales person came on the phone, and I explained to him that I had been on hold for 10 minutes, and he just threw me an ok, then I asked for a supervisor. The supervisor came on the phone, and I explained to her that the phone etiquette of her staff is not that great, and she told me that they are busy today, and when I said ok, she hung up. A really bad team.

Worst experience Halloween shopping. They were advertising costumes on the wall they didnt have and the employees were short and rude.

Cleam store. Reasonable prices.

Love grabbing my party supplies from here

Best place to stop for birthday party items...

Very nice lots to choose from.

Amazing party furniture really clean and smooth movement

Very bad customer service.Workers are very rude.

Great for Halloween solutions.

Great store, they have all you need for throwing a party.

Website says in store shopping. Not true. Wasted time and money. Thanks for nothing.

This place has everything you would ever need for a party. I even found the cardboard things that go under cakes.

GOOD PLACE BUT HIGHLY PRICED DURING HALLOWEEN