I have been buying Ford cars and using the services for 25 years. Scott Bennett my service advisor continued the tradition of excellent quality service and attention to details. He is courteous, and knowledgeable and efficient. He explained everything that they were going to do and answered all my questions. In a relatively short time my car was ready. They had checked the tires and found a nail in one of the tires and they fixed it all under the warranty.I recommend Ford to all my friends.

Ive been bringing my F-150s to Koons Ford for 20 years because I can trust that their analysis and repair will be thorough, not just a superficial fix of the symptoms. I try to keep my vehicles for 10 years or more, so its important to have folks who care for my truck as much as I do to get the longest life out of it. Yes, prices may be a little higher than at a neighborhood place, but their work is well done and reliable. Take care of your Ford and it will take care of you. Think of it this way: when youre young and reasonably healthy, you can get most of your health care at the neighborhood walk-in clinic; as you get older, youre better off going to the University Hospital, where the cutting-edge treatments are available. Think of Koons as the University Hospital of vehicle care.

Went in for a routine service appointment, and several issues were found. I decided to have all issues addressed same day. They drove to pick up the parts. When it was clear that welding and even more extensive work was needed, I was given a courtesy vehicle and arrangements were made to deliver my car to my desired location in DC so that I wouldnt have to make the trip to retrieve it. Good customer service.

Koons did repairs on our car due to an accident. The back left passenger quarter panel was damaged. We decided to have cosmetic repairs done at the same time. The car looks great and we appreciated the thorough information whenever we spoke to a representative. That said, communication was challenging (phone tag) and we recommend text and email to facilitate communication. Thanks!

I brought my car in on Saturday 9/25 for a 30K mile service. The attendant was helpful and had friendly demeanor. However, I do not think my car was completely serviced or it was rushed at the end of the day despite a drop off at 8:45am. Per my request when I made the appointment, I asked for my back windshield wiper to be replaced. Isnt that part of the 90 point inspection? If not, windshield wipers should be. Also, I asked to have my air conditioner cleaned. Neither one of these items were tended to. Lastly, I wish the attendants would read the notes/ requests that accompany the appointment BEFORE the person shows up with their car. I wanted my navigation system to be checked/updated only to learn on Saturday am that this service is only weekdays at 4pm. I wish someone had told me so I could have changed my appointment. Now Im inconvenienced to come back and navigate that ridiculous parking lot at Koons.Sorry for my complaints but for $800 service with no repairs, I expect more.

Ive been taking my truck here for service since 2018. John Bean knows my truck front and back and has taught me alot about maintenance. Hes by far the best Serviceman Ive engaged with in all my years of owning cars and taking them in for service.

I arrived as scheduled for an oil change and wheel rotation/balancing. I was quickly greeted, and the services were performed and my vehicle back to me in less than an hour. While I was there, another service advisor walked by and asked if Id been helped, and I assured her that I had. Good, friendly service in a clean environment. Ive been using Koons for service for many years, and continue to do so because of consistently excellent service.

On our way back home to NY from vacation in TN, we stopped and spent the night in Tyson’s Corners. The following morning, when I went to start my truck, the battery was dead. I was able to jump start my truck and drove it to the dealership. They got me right in and had me out of there in about an hour. They have a great waiting area, and offer freshly ground coffee. The price was reasonable to boot!

Very friendly, helpful, professional. Excellent work overall. But it has a price. I did not put 5 stars because of the prices they charge. But again great service!

The service department is great. They are honest about what the car needs. I wish their sales people were as honest. I purchased a maintenance package and it ran out when I still had low mileage. It was a complete waste of money. It doesn’t make me want to purchase another car from Koons Ford.

Top-Notch. Solid service. Knowledgeable and professional. Quick turn-around time. Straight forward. Trust-worthy. My point of contact from check-in to status updates to check-out/delivery was Scott Bennett. I highly recommend.

Scott and his team did am outstanding job. He will be my first call for any repair or maintenance issues.Bill Fralin

It was fine. Sales rep straightforward but curt. The tech needed to take the car home to his house to run the diagnostic which seemed odd that they didn’t do it there. Price was about 30% above online estimates, which I think was because the diagnostic was embedded into estimate vs being a line item. When I arrived the car was parked inside other cars so mine had to be moved which meant more wait time. I’m sure the mechanical service was good, but I’ll probably take it to Lindsay Ford in Wheaton next time just because they were so friendly and accommodating there.

Although one may argue that I paid much more for the services provided elsewhere, the previous cheaper mechanics at Ryan’s Auto required me to return to remove manufacturer stickers on brake pads, put the right windshield wiper on versus the improper blade they installed and the improper misdiagnosis of the check charging system light. While I would have appreciated a loaner instead of renting a car while I waited for the repair, it was convenient to have Hertz on the premise at Koons Ford Falls Church and offered a compact for $35 a day. As the old saying goes you get what you pay for and in the case of keeping my Old 2005 Ford safely on road, I’m sticking with the dealer.

Took my 3 month old Escape in for a 5,000 mile service, tire rotation and balance. The tech ruined all four wheels, got grease all over my interior, lied about checking the coolant on the multipoint inspect, and there’s some mystery oily substance sprayed all over my car. Please go elsewhere.

Wonderful group of people. Josh is an amazing person to deal with, very communicative and friendly.

The service is excellent. Make an appointment with me and on time. John is Very nice and knowledgeable, check the car and give a list to let me know what part need to be change. The work and process is very effective, professional and clear. All staffs are nice. The waiting area are very clear and good.

I very rarely write reviews because It’s not often I receive service worthy to write about however Janet at Falls Church Ford made my very first experience seemless and non-intimidating. She was professional and informative. As a single mom who knows little about cars/trucks I didn’t feel like someone was telling me anything and that goes a long way with me. I will only see Janet for my future services.

I bought my car at Koons Falls Church Memorial Day weekend and from the time we walked in until we left hours later, everyone who worked there was friendly and willing to help and assist with anything we needed. We had our toddler with us and everyone was talking to her and trying to make her comfortable. The entire sales team worked with us to get what we wanted. I would recommend Koons Falls Church to anyone looking for a Ford vehicle.

Put my car in the shop for a check didnt recieve any calls or updates. Recieved my car almost 2 weeks after expected... didnt even touch the car till confronted about how long i had been waiting

They dont welcome you in a friendly orientated environment and I noticed this in the last few visits I had there. It appears that theyre anxious to get back at what they appear to have been doing before you got their. No professional etiquette ! or warm welcoming. I also purchased two new cars from them as well.

Some of the best customer service I have ever received. Would use them again in a heartbeat!

My experience at Ford Koons is always great. True customer service, very convenient, the staff is very helpful and pleasant. I feel confident that my vehicle is being attended to by trained professionals in auto-mechanics. The cost is affordable.

I took my car in for an oil change & a wheel alignment. Kevin was very friendly and got my car into the service area very quickly. Only waited about 1.5 hrs for an oil change & alignment. For taking it in at 12pm, I think that is pretty good, considering the dealership was packed with cars being serviced.

Koon’s was fantastic about repairing my car after I was rear-ended. They worked quickly to provide and estimate, and we’re able to provide a rental car quickly that matched the size of my vehicle. The repair was complete in less than three days! They did a great job, and even provided some external detailing to help buff out some scrapes on the car that were unrelated to the accident. Front desk staff (Elizabeth) was friendly and helpful, and the repair person Carroll, was superb. Koon’s definitely goes above and beyond!

Service rep was knowledgeable and nice. Oil change and tire rotation was prompt and done properly, as usual. I gave 4 stars instead of 5 because I was charged $15 more than another advertised rate that I was not informed of, and learned of later. In my experience, customers require care as this shop up-sells and does not help to minimize charges.

IMPORTANT | BEWARE CUSTOMERS! This location gave a FAULTY and WRONG diagnosis on my 2012 Ford Edge. I took my Ford in for a diagnosis because after completing the brake recall on this vehicle over 2 years ago I was still having brake issues. This location’s diagnosis on my car was a $2500 repair bill, requiring multiple parts to be replaced. In particular they noted that my master cylinder and rear break calipers needed to be fixed/replaced, among other things, however after receiving a second opinion, all that needed to be done to fix the break issue was bleed the ABS break lines. I even noted to the service center that their diagnosis of a leaking master cylinder did not make sense because the break fluid reservoir was full, and showed no signs of losing fluid, but they disregarded my comments and said they were correct. I decided to get a second opinion, and thankfully I did, however they still robbed me of a $160 diagnosis fee even though it was a very exaggerated and aggressive diagnosis!

Entire Service team was Very professional and courteous. Karen provided excellent service from vehicle drop off to pick up. Timely updates and services performed provided on status of vehicle.

Koons Ford is very close to my house and therefore a convenient location. They had a special for $60 for an oil change, tire rotation, fluid topoff and a quick glance at the vehicle (aka multi-point inspection). Decent price but I wouldnt say its a deal.I also had the cabin air filter replaced at an outrageous cost of $77. If I paid $15 for the air filter at Autozone, the extra $60+ to have it installed seems extreme, except Ford was really thinking profit when they required the dash to be taken apart in order to replace a filter. So, Im not sure if I should blame the dealer for this absurd price but it still doesnt make me happy.As dealerships go, I have had good luck with Koons and would recommend them to others, even if the cost is somewhat higher than I think is reasonable.

Experience was great! I went for a standard oil change but my advisor Luis notified me of a couple other things wrong with the car as well. I was a little hesitant about fixing everything because of the expense of it but Luis was able to walk me through it. Great customer service will definitely use again.

Had a recent warranty concern and wanted a look. Got in and out with mostly ease. Love the shuttle option.

Pretty quick and helpful for the diagnostic on the mechanic side The sales department never responded to my request for a quote.

They are great there. Carro noted ALL my concerns and ALL were resolved. As a bonus, my car looked FANTASTIC when I picked it up. I am driving cross country and I know that theyve made my car whole and ready for the journey. ...and its so clean!! Thank you Koons for always taking such good care of my car!

Check in was easy. Could not connect to any wifi while waiting. Car was done quickly but no one told me it was ready. My receipt did not show the recall item as being completed. I had asked for my licence plate bracket to be secured and that was not done.

This entire dealership (sales, service, finance, and parts) is horrible! Avoid at all costs or you’ll be sorry! Worst car buying experience I’ve ever had! It’s been 2 months since I bought my new truck and still don’t have the aftermarket parts I’ve ordered. After investigation, some haven’t even been ordered yet. One look at the pile of boxes out front and disarray in the parts department and you’ll see why. Got new tires for it. Not only were all 4 wheels out of balance, but they damaged my truck and won’t return calls to have it fixed. I don’t even have license plates yet because they keep losing my paperwork. Go anywhere else but here!

Great experience and my service advisor was responsive and kept me informed every step of the way!

Great experience w/ Scott and the team! Reasonable price and timely turn around on windshield and weatherstripping parts. Just in time service!

Generally I have a pretty good experience when I come here. This time it wasn’t great, to the point that I called back after I left to complain. I came in and told the rep I had an appointment for a maintenance special and state inspection. He asked me what that entailed. Shouldn’t you know? I pulled out the email and showed him, tire rotation, oil change etc. He finished checking me in and I waited. The woman I dealt with at the counter telling me my car was done and the cashier were superior… no issues. Typically my car is pulled up right outside. This time another customer and I were told to find our cars… that they were somewhere back there, pointing to a vague area where it looked like a car impound lot. Just cars on top of cars parked all different kinds of ways. I was unable to pull my car out bc the cars were so close together and asked the mechanic if he could move some cars so I could get out. He laughed and told me there was plenty of room. I told him if I hit a car they would be liable. He told me that Id have to try and find a way to turn around and go out the back way. The cars were so deeply packed in, the only way I could get out was by backing up the whole way around the dealership. This is absurd. 30 minutes into driving, a warning light flashed that 2 of 4 tires were grossly low with air. How is that possible if they did a tire rotation?! Should they have checked the air pressure?! Should they have checked everything with the maintenance special and the state inspection? I actually had to go to another mechanic to have him check it out. I don’t know if they were just rushing people through but this absolutely doesn’t make me want to come back. It’s just not worth it.

I dropped my car off at 9 am on a Monday morning for an oil change. I didn’t get it back until around 6 pm. I think they were terribly short staffed. What sucked is that I had the day off and was hoping to get other errands done. I had no idea my car would be there for nine hours! To be fair, some other items were done that I wasn’t planning on such as replacing brake fluid. But still, they told me they didn’t even take my car into the shop until 3 pm.

Good, fast work getting my starter system fixed, and replacing the regulator so that my passenger-side window can now move up and down.

Liz was amazingly helpful during this very stressful time. I was having a difficult time contacting the insurance company. She assisted in my attempt to contact them. Liz was professional, calming and delightful.

Scott B. took great care of myself and my truck. He kept me in the loop on what was wrong with it and the course of action to fix it. Great service and timely.

Worst place ever, been taking my FORD here for 6 years since I move to DC for service - worst customer service and management - they dont follow through, dont call back and ignore request for service details as it relates to the recall/class action lawsuit on the FORD I purchased brand new. Maybe this post will get a reply from management- although the last 5 messages have been ignored, latest was to GM! So good luck

Loved that they pickup your car and return it when done. Disliked having the vehicle gone ALL-day even though it was picked up at 730am, service was completed at 1pm, delivered just past 730pm.

I always have a good experience at Koons Ford Falls Church, especially with John as my service advisor. They have always been honest and reasonable in their pricing. I have an extended warranty that helps, as well, and that has been a great value for me.(Now pls fix your WiFi for customers waiting for their car)

Made an appt to address an open recall in response to email from Ford. However, the service rep told me when I showed up for my appt that there was no open recall for my car. Why did Koons make appt for me and do a stock check on necessary recall part but not investigate/advise me that there were no outstanding recalls? They have the VIN on file. This was a wasted trip for me.

John Bean was awesome at helping me get my F350 fixed

I was doing a service appointment stuff like rotate and balance my tires, change my oil. This was a service maintenance plan that I purchased from Koons. For some odd reason my truck always need something else. Other than that the service was good.

Good service, done on time. Problem w email system, which nagged me that I had failed to show up for appointment when obviously I did. Not first problem w email system.

I took my Ford Fusion for recall after I made up ointment I drop the car 9:am and they tell me it will be ready after 3 or 4 hours they call me to tell me after 4 hours and they said they don’t have Part they should tell me earlier instead off make me wait 4 hours to tell me that they don’t have PartSo I suggest 👇If you have plenty of time to wast go there !!!

I came in to the repair shop under Geico insurance to fix an issue with the rear bumper on my Audi. They worked fast and my car looked very shiny and nice after the bumper was fixed. I appreciated the great service and excellent price with the repair. Sherman (sp?) kept me posted regarding the status of my car and provided very good customer service. Thank you.

I live close by on this dealership ford koons thats why I had my service. I usually drop off my company car to have service maintenance or repair. What frustrate me is that car specialist dont call me or update me regarding the issue. I have to wait all day then I have to call multiple times to find out if my car was fixed or when will it be ready. A courtesy call would be nice if the car wouldn’t be ready on that day so I can have rental car for me to go to work. Specialist said their back up on the previous work. Im not rushing all I need is a courtesy call if the car wont be ready. I hope this dealership will have more customer oriented.

Jerry ensured that my vehicle got a quality repair (paint and clear coat to repair some body damage), he made sure that the entire process went smooth/kept me informed, and was always professional and very knowledgeable.I will definitely use Koons again as my 1st choice if I need any auto body/paint work done in the future.

I had a problem, but Mark A. the service manager personally helped to get it resolved. Lizz around the corner at the body shop location was great too.

I purchased a certified 2020 F-150 from Koons, the entire purchase process was smooth and salesman Shuvo was awesome. If you looking for a new car go and see Shuvo at Koons Ford Falls Church... Also hats off to the Director of Finance she was awesome.

I had an appointment for 8am and was finished by 9:30am. Great job!

Is a worth place the advisor not professional i went mantian my car and the end they give me other car and they like dont care i.m never go back againAnd the manger he doesnt care he not resolved any isuues any time i gonthere is somethingAnd they so rude

Don’t buy cars from this place, especially used cars. I took my car here twice, the first time they did a temporary fix ( I didn’t know this) and they told me my car is fine this cost me $100 and this was 1 month after getting my car. A week passed by since I took it to get it fix and the same problem happens again and they charge me again another $100...why couldn’t they find the issue on the first time? Because they want your money and they are thief and liars. The service advisor John promised me I was going to get my refund for a rental and it’s been 2 months, i contact them and they say they have nothing to do with it...he told me in person and over the phone I was getting refunded. Go to another Koons and avoid this one or go to another Ford dealership, since these people have poor work ethic. Never again coming here

Excellent service even covering the specialty insurance claim

Service was relatively quick and professional. However, no one ever gets away with just an oil change, they always call with an additional something. Wiper blade calibration, floor mat alignment...something 😊

Nice new service facility. Knowledgeable and courteous service staff. Dealer pricing on service but you know it will be done right.Luis was outstanding in his dedication to make sure the work was completed and, more importantly, to my satisfaction.Nicely done, Luis!

Services was great. The folks I dealt with were vary pleasant. Only complaint is that I had to wipe down my seats and windows as there was white stuff, dirt, hand and finger prints on my seats and windows when my car was return to me.

First time i wasnt satisfied. I had my oil changed and a week later my oil light comes on saying i was low on oil as i was preparing to leave town. I put a quart in but it could have been a lot more costly if i wasnt near home.

I was going to wait for my car to be serviced, but Jay told me that Koons was very backed up the day I brought my car in. Koons called me and paid for a Lyft to take me home, for which I was very grateful. I didnt have to hang out at the dealership all day! Thank you, Jay.

The staff could be rude at times...Experience not good

Janet was my advisor, let’s just say I wouldn’t want anyone else assisting me than Janet @Koons Ford falls church. If anyone reading this, if you ever had bad experiences in the past, just come see Janet. I promised you, you will only brings your vehicle to Koons Ford falls church and to Janet only

Had my IPhone paired to Bluetooth in my new Ford Explorer and how to use the navigation system. I was very pleased to have everything taken care of.

Kept us informed of progress throughout the repair

Went in as an Insurance claim. The fuel pump needed to be replaced and Geicos repair shop took the vehicle to Koons Ford in Falls Church to get that job done. When my car was dropped off the tank was about 6/8 full. When Koons Falls Church returned my vehicle, the tank had no fuel. It was using the reserve which is about a gallon or two of gasoline. I was very disappointed because they did not fill up the tank at least to where I had left it. I picked up my car after work which was about 9:00 pm and could not find a gas station to fill my tank with gas, barely had enough to make it home. This happened while we were having a gas outage, mind you. They set the wrong expectations about how long the repair would take and there was no communication from them, no updates.We had purchased a couple of vehicles from this dealership before and had an average experience. Did the maintenance for one of those vehicles there and it was a bad experience. So I was distraught when the Geico Repair Shop decided to take the car there.Overall, if you want your car fix at this location, prepare to be waiting for a while and call them every day because they will not communicate with you.

I have been bringing my car here almost every time it needed anything for about 3 years and it’s by far the best service I’ve gotten anywhere. They explain things clearly, work efficiently, go above and beyond to work with various schedules, and remember me even though I come in less than twice a year. Shawn is the man, but honestly I’d trust all of them to be straight with me about what’s necessary/recommended/optional etc.

Very fast service never broke a promise when they say its gonna be ready by this time it will be ready staff are very helpful and friendly I will recommend family and friends at your shop thank you

I got a flat tire, when speaking to the agent I told her that I had a tire warranty that I wanted to use, but the agent said I didn’t have any warranty. My tire got changed and when getting my car back, my car was not cleaned and some liquid was coming out of the tire. The agent said, the cars get “washed” when the customer ask for it, but even if I didn’t ask for a full wash, at least I would expect some quality work being done and not to give the car back with liquid coming out of the tire and some other stains(even more after paying almost $400). Now I’m in the process to get reimbursed for my tire, because I did have a warranty on my tires which is really unnecessary because this warranty was bought with FORD and they should know or to have a record in their system.

Second time I take my vehicle to this dealership for an oil change. First oil change was charged just under $50. This time around I was charged $86. There won’t be a third.

The bumper installed was warped. Quality control issue. Need replaced.

Mark is horrible. Avoid this service center AT ALL COSTS.

Professional in service and in presenting products available

This dealership by far is my favorite. Ever since they fixed my 2009 Ford Flex and did a wonderful job fixing it, I always I would bring my next vehicle to them.Well my next vehicle is a 2019 Ford flex limited awd ecoboost and I had them add a trailer package to it and I must say Im not surprised at the overall quality of work they had done.The people at Koons are very nice and helpful. Its a shame I wont be able to continue to use them being as though I will be moving to California. Now I have to find another dealership I can trust all over again which is hard to find these days.

Everyone was very helpful and professional, especially Luis Galarza. Thank you.

Love the valet pickup service!!

First, even though it says they close at 8, everyone “goes home” by 5. If you leave a message you will never get a response. And you don’t get a updates for DAYS. When I finally did, I was quoted over 1200$ And electrical repair! Declined, ordered the parts online and had a small shop in Arlington do the same work for 180$ took 3 hrs. Ridiculous

Service is sub par, and insane charges. The most expensive shop I’d ever been too. Ridiculous.

My 2015 Ford Focus needed a transmission control module fix covered by warranty and it took their service line a month to fix the problem only for it to need further repair after the first drive back.

Great customer service

The car was picked up and returned on time. Highly recommenef.

Great service and feed back from Kevin Lacki

I was not happy at all with the service received. I received excessive charges that were not warranted. I do not believe the techs are proficient in their trade. I provided known working, OEM operable parts and they were deemed inoperable and I was still charged a repair rate for their effort although the items were not configured. Also, the online appointment system is broken. I showed up and it was as if my appointment made online was non-existent.

Awful experience. Made an appointment for recall work and 1.5 later they said they had to order the parts and to come back in 1-2 weeks. Why make the first appointment at all??? Who does recall work in two appointments??? Bogus.

I work for a tow company I towed a customers car in thei,,,r the sign under the canopy that has the height bar on it it extends below the sign it should have been posted to the top of the nine foot high bar the side scraped the top of my trucks and a customers car and the service advisor did not even acknowledge or In Anyway I acknowledge responsibility therefore I have to contact Russell Lloyd who I hope is a better service manager Then his service consultants we shall see theres a huge crash in my tow truck in the top of the customers car in they should acknowledge responsibility and take care of these there not major repairs but there are enough that they should acknowledge responsibility and take care of what is improperly posted as 9

Extremely expensive for simple electrical issue. Estimated over 900$ for an electrical fix and took 4 days to even look at it !!!

Always take my car to this location, the service is great and the staff very professional.

Service was great and was done in a timely manner.

Great service and customer support.

I scheduled an appointment using their online system to upgrade my vehicle’s sync. I was not told until I got there they don’t offer this on Saturday’s and I would need to schedule another appointment a different day. I wasn’t apologized to for their error, I wasn’t apologized to for the reminder email sent Friday, and I wasn’t even offered the opportunity to schedule another appointment or any kind of make up for wasting my Saturday afternoon.Ridiculously bad service all around.

Service handled smoothly and efficiently. Like my buying experience in July, dealing with Koons is a pleasure!

Took my Ford Escape here for a simple service (oil change, tire rotation, etc). Dropped it off at 9am with an appointment and finally picking it up at 5pm. But wait theres more!!! They tell me I have to wait 30-40min for the invoice. It has never taken more than 1hr (2hr max) for this kind of service. DO NOT BRING YOUR CAR TO BE SERVICED HERE!

Very friendly staff,Excellent service.

Have been with Koons Ford since early 80s,and they have always been professional nice.

Fast fast speedy service employees friendly helpful and inform you completely good advisors

Great. Friendly Service.

Yea bought a used car from them that was having problems(didnt know this) but the problem is y would they sell me a car that is having problems?... and then tried to sell me the car for top dollar but didnt work taking it home that night found 2 separate issues with the car now there was warranty but next battle is trying to get anyone in service or just anyone to help me to get pointed in right direction is like pulling teeth. All in all customer service is straight up terrible