Decided to start using this location because it is closer to our house. We are really pleased with how professional the staff is here. Every time we go here we get great service. No one is pushy, they show you what may need to be serviced and leave it up to you. They are great at triple checking their work and are incredibly pleasant. Chris, Patrick and Harley serviced our Chevy truck today and did a really good job. Chris has a very pleasant professional personality and we appreciate his knowledge and assistance. Great group here!
Kyle, Andrew, and Gabriel were fast, efficient, and professional. They clearly know their jobs and enjoy doing it. They know the products available and easily explained each one and gave me recommendations on what to use and why. Lube X-press Rich Beem has a permanent customer now.
Every time I come here always greeted with respect and kindness. Usually, when you go to get an oil change they try and force filters and stuff you don’t need. Here they inform me and are honest about when I should get any kind of other service. HONESTY goes a long way. Awesome customer service.
I went for an oil change the morning of Thursday 05/20 around noon and although the service was complimentary, they left my caps from the oil and the coolant open and it splashed all over my engine. My car overheated and the manager came over and brought oil but took a while to came back with the coolant to replace that fluid. I needed them to come as soon as possible and he did but finished the job halfways. This could of damage my engine and I hope they pay more attention to the job that there performing. My father is a mechanic has been in the game for over 30 years and I should listen and not took my car to this place.
Fast service, friendly and respectful staff. Fabian and Joe were awesome! Explained everything clearly and did a great job! Plan on going there again for my next oil change.
I went to the Lube X-press on Zaragoza 79938 and the employee told me the computer was frozen for inspection. I decided to drive a bit further to the Montana and Rich Beem location and Im glad I did. Both employees Kyle and Andrew were very attentive, professional, fast and kind. Great customer service and I will be returning.
Was nice to stay in car while having oil change. Also like the fact that they showed you what they were doing as they were actually doing it. Very friendly and like the added touch of providing a water while you wait.
Amazing service. From pulling up til the end. Each employee is professional and use safety as their top priority. HIGHLY RECOMMEND!
John was real professional and his crew to I would totally refer this place to everybody hot them up thank you guys!!
Very fast, and professional. Answered all my questions. Kyle handled my Inspection and had me out of there in no time.
Excellent service from Chris, Rick and Flavin. Will definitely be back. Never been treated so wonderfully.
Ivan, Patrick & Andrew were professional, fast & knowledgeable! Made my oil change trip super easy & fast. Definitely recommend!
Kyle did my inspection thoroughly, in a short amount of time. Job well done. Thank you
Very fast. My husband and I didn’t even have to wait one minute. They quickly asked us to proceed to an oil change and the guy who helped was very friendly. He went above and beyond, by giving us important information about the car we didn’t even know about. I will definitely be coming here again!
Went in for first time to get my car serviced. What upset me is that before I went to lube express my car was 100 percent fine. I just purchased it from dealership about 6 months ago but after I went to lube express one thing after the other keeps breaking and it doesnt make sense. After my oil was changed I came home but the following day my car started smelling bad like burnt oil or something. It wasnt until the next day I cked my car to see oil splattered all over the engine. And the temperature gage on the car was beeping. After taking it to the shop I had to pay more money to fix the thermostat housing that was broken when someone changed my oil but I didnt get out of my car so I know I didnt break the peice in my car. But since I cant prove it nothing I can do. Will never trust anyone to do my car again. First and last time going to a shop to change my oil and now Id rather learn to tune up my car right than pay a bunch of strangers money to break it..
I have been to this store several times cause I don’t like the store closer to my home. It is worth the extra couple of minutes drive. The young crew is always nice and the service is great. They are really quick which is great specially on a Saturday, at other places I’ve had to wait hours for my car, have been turned away or told to come back hours later. Good place give them a chance!
Super fast and friendly service, took my truck right in for the inspection sticker and was finished quickly. I cant remember the gentlemans name that helped me but he was awesome!
Drove up to get my oil changed, I was ask to pull up and opened up my hood, manager walk by the service guy who was helping and told him its not 8am yet. Its 7:58... the guy parked outside was first service member ask me to pull my vehicle out and pull around again. I told him never mind I will find another spot. So if you are close friends with the manager you have special privileges and able to reserve a time.
Excellent staff, who are very professional. The service was quick and went off without any issues.
Professional, prepared for work & attentive staff. It’s also very clean inside. They’re about their business. Good job.
Great service saw the manager teaching and going into detail that hazards of not wearing safety goggles and hard hats very friendly check tire pressure clean my windows showed me my oil level and how dirty it was also fast pace as well thank you guys
I get my state inspections done here. One of the things I like about this place is that it is always clean! I’ve never seen a cleaner shop which speaks to their professionalism and customer care experience. They’re always fast and the staff is beyond friendly. I will definitely continue to bring my vehicles back.
All 3 tech’s were quick and courteous in and out always come back to this location.
Kyle and Ramsey provided quick and great service. They had me in and out in no time. Ill definitely be back!
Great experience fast oil change and friendly staff good prices too.
The associate who helped me was great! He came out to my car right away and was able to get my state inspection done in less than 15 minutes. I come here for my oil changes as well and the associates are always in a great mood and very helpful!
This is the best lube place Ive been to, they found my oil pan was leaking and instead of being shady and doing the service without telling me the issue they let me know so I went and got it repaired then i went back with them. They even gave me some free quarts of oil to get me to my destination. Chris Q, Chris I and Julian are true professionals!! Thanks guys for the good job!!
Everyone is so kind and professional. I always appreciate how fast they work to get me in and out.
I got both my oil change and my inspection done here at LubeXpress and they were very friendly and quick in taking care of everything I needed. Highly recommend!
Kyle, Patrick, and Albert were fantastic to work with! Will definitely return.
Today i had a great experience with Chris and George at lube X press, great costumer service, all the information that you need they will provide, not only they start with a complete check on hows the vehicle doing but they also offer different prices to fix each and every problem that you have specially if youre on a budget. Very fast and very efficient, I will come back for the next oil change for sure. They also offer water and restroom which is pretty nice if needed
Really helpful and great service. A+ experience and kind staff.
Came in for a state inspection. Process a was quick and very smooth. Ensued to notify me of anything that concerned them even if it was within passing range. Instantaneously updated the state system and was able to register my vehicle online within 30 minutes of them completing inspection.
Great service! Albert, Andrew and Kyle were professional and helpful.
Chris L. and Chris Q. were very helpful in explaining the step by step process of an oil change. They were very professional and most of all I felt very comfortable. They even assisted me with finding antifreeze and putting it in my car. Thank you for your help!
Jorge attended me during my visit. He was extremely professional and made sure to explain any recommendations he had for me. I did go over my mileage and he showed me how my oil looked. Offered me a water as soon as he greeted me. He also made sure to clean my windshield. This is the second location I have visited and highly recommend Lube Express. Thank you gentlemen 😊
Montana and Rich Beem location was very professional and easy going. Did an outstanding service and were courteous to customers and between each other. Were quick and got a free water bottle.
Very friendly good service Adrian, Chris and Gabe were great
Fast and friendly service, would definitely get my vehicle inspection done again.
Great service, great teamwork, great professional staff!!! Alberts team CHINGON!
Beto and the team was friendly and provided great customer service! Thank you!
I went to Lube X-press Rich Beem this morning and was very impressed with their service!!! The whole drive thru oil change in where you dont have to get out of your car was a huge game changer for me!!! The manager Jeff and Technician Josh took car of my car in a very timely manner. Jeff gave me a $5 coupon right on the spot. The whole process was less than 20 minutes! They are now my go to for future oil changes and car services!
Really fast and great service thank you chris for best customer service
Simple, fast and relaxed. Andrew was cool and got 2 inspections done.
Pretty quick service. Very friendly crew. Loss of a star because they dont have automotive lube service. And another because of a poor selection of oil additives. Id love to see BG products in stock, in the future.
Fast and easy. Oil change boom. Pressure check boom. Air freshener boom. In and out in less than 20 minutes. Jeff is the man. Helped me and educated me on the use of the app and walked out with 5 dollars off just for downloading. Boom 💥
Waited 20 minutes for an inspection just to be told the machine is not working. Only reason I didnt give 1 star is they are really nice.
Quick and also great customer service been in two different locations on El Paso in the past 30 days. I would definitely recommend this place.
The manager Chris was really informative and awesome! Thanks for helping me with my car!
Went in for a state inspection. Was in and out quickly! Thank you!
I keep coming back for this location because their service are great they do not only take care of your vehicle they also take care of you. Another shout out to Chris,Joe and Angel for fast and good service. I Highly recommend this location.
So fast and super helpful. Best service I’ve ever received. Quick and efficient. I will definitely do all of my future oil changes and car maintenance here.
Very informative and not just trying to make a sale. Very professional and prompt service
Amazing service. Chris and Josh were quick and friendly. Will definitely go back and keep servicing my car with them
I had a great experience. I pulled in and I was presented with a clean and friendly experience. Logan was professional and affable as he explained all of the services and prices. I never felt pressured into getting something that I didn’t want. After a thorough inspection I decided on the services that I wanted. They were performed with the highest degree of professionalism and when complete my car ran better. I will be returning and recommending this place to my friends.
Everyone was completely professional and the wait time was very short. I was in and out in a matter of a few minutes.They are always willing to help me check on the car, regardless of the problem and they answered all of my questions.
Excellent customer service. Very friendly and instills confidence. Fast and thorough service. You can tell safety is a priority
Ivan, Andrew, and Anthony helped us out! This place is fast efficient and amazing customer service!!
Albert,Andrew,Ivan were extremely helpful and professional!
Great staff! Very personable. Speedy. I will be back.
Since it won’t allow me to review this awesome place again let me add an update.Review update: 2/13/2021Went in for another oil change and the service was still phenomenal. Jorge, Jeff, and Chris were all polite,professional,and informative. Jorge had me download the app, Jeff and Chris reminded him to tell me about the coupon and just like that...discount and saved me money. They make you feel valued as a customer. As a woman, I’m always hesitant to get my oil changes out of fear of being scammed, but not here. So, LADIES, this is a safe place to take your car! Thank you, gentlemen! You left my car running like a gem.Victor and Jesus were phenomenal. They were very polite, extremely informative, and the service overall was beyond amazing. Everyone was super friendly,and the oil change did not take long. 20 minutes max. It is because of them that they now have lifelong customers with us! Thank you all!!!!!
Awesome service! They were friendly and professional. Got an oil change and a new filter, took less than 30 mins. These guys went out their way to check my tires and even gave my windshield a little cleaning as well. Over all I will be using them again for future services.
Went here for the first time today to get an oil change for one car and a state inspection for another. The entire process took about 20 minutes. This is the fastest service I’ve ever had. Jesus and Victor took care of my car and helped my wife while I got the state inspection. The entire staff was professional, quick, helpful and friendly. The prices are good value for what you get. I will be going here for all my vehicle needs.
Awesome service! Super fast. I loved that I didnt have to get out of my car. Just drove up and drove away once done. Highly recommended! Keep up the good work Lube Xpress.
Experience was great until it came time to do the oil change and they were all running around trying to find there tools to replace the filter, took them about 10 mins to finally figure that out then was told in order to get the discount I have to download the app because that’s the only way to do so. Other than that the customer service is great.
Never going back! I spend over 200$ on oil and antifreeze service, after 1 month my car was empty on oil no way it could have leaked if i bought a new screw, also had to buy new oil. they didn’t add antifreeze even though i paid for that.
Best place for inspection sticker. Very fast and professional staff highly recommend this place !
I’m not the review writing type but this place left me impressed. No only was the service fast, the employees where extremely friendly and nice. As a woman when you drive up to a place like this they always try to up sell you stuff like new air filter or this or that. But this place right here didn’t try that at all they did check my air filter and said it was still good. And changed my oil. I will recommend this place to everyone that I know. Thank y’all for the amazing service
Good, fast professional service. Worked very safe as well
Absolutely amazing service to my vehicle! Very attentive, detailed, and professional. Got a few things done while remaining in the car and during my lunch break. Adding to a new level of being spoiled. Thank y’all ❤️
George, Victor, Isaac and Jesus took very good care of us. Very professional and hard working. They got us in and out and made us feel like family. Definitely will make sure we come back every time we need an oil change.
I recommend this place its new on Montana el paso tx highly. Excelent job! Joe and the other gentleman were very knowledgeable and very polite. I am a very satisfied customer.
My first time here and it was more than excellent experience. The gentleman offered me all the choices i had in oil change. I travel alot so oil changing is very frequent. I will definitely be back. Excellent service.
The service here is excellent. You’re greeted by very professional technicians. Speedy service. I definitely recommend it. I had an oil change, they also do inspections. Esteban was very courteous and thorough. Thank you.
Staff is always very attentive, efficient, and do their best to ensure car safety.
This place is remarkable, friendly, quick service, will definitely revisit.
Guys were great and professional! I was there for an oil change and state inspection and it didnt take long at all. With the COVID situation, I didnt have to get out of the vehicle. Definitely confident in this location! I will definitely return!
Prior to performing my state inspection service, I had to show them my renewal policy information, even though I was currently insured. They informed me my policy must be 30 days over the expiration date.On the Texas Department of Public Safety website, it only states drivers must be currently insured in order to receive state inspection services, and nowhere does it say anything about a policy having to be 30 days before a renewal date. Perhaps they need to inform themselves about the rules before spreading misinformation.
Service was awesome, didn’t have to leave the car and I was in and out.
Quick service and friendly staff.
Came for another service visit and Kyle and his crew did a awesome job with servicing my vehicle. Showed me each problem that needed to be taken care of. They worked as a team, and effectively completed all services requested. Ill be coming back next time I need service.
They were fast and did a great job. Everyone was friendly. Will definitely be going back when my oil change is due again.
Was a wonderful experience, no pressure to up sale products. Provided a copy of manufacturer recommended services. Informed of cost before starting services. Will recommend and continue to service this business.
Everything is great good crew
They did an awesome job!!! Found a problem in my truck and they fixed it all made my truck run like new... Michael and his coworker did a great and amazing job!!! Im from Carlsbad, NM and this is what we need over there good job guys
Completely happy with the service, Logan didn’t my oil change, he actually showed me the old oil and the actual new oil sample in the engine, completely helpful with the process and great costumer service, totally recommend this place
I came here for my vehicle inspection and they were very fast! Great service, very kind employees. I would suggest everybody to go here!
Great customer service.
Service was good and honest.
It was a very quick service. Michael was very informative and helpful. Very good customer service. Like the fact that you don’t have to get off your car and Loved the drive thru experience.
Best customer service always taking care of a female
Great service and very fast. I was in and out very quickly! You get what you pay for amd this was definitely worth it!
Quick, easy service, didnt try to sell me on a bunch of useless services like the dealerships do. Good service personnel.
Very professional and nice. My new go to for oil changes and inspections. Great service! Thank you!
Simple. Great service, customer service and price. Highly recommend.
Fast and very friendly staff. 100% recommended.
Victor & Jesus helped on my visit and were incredibly professional and efficient. Definitely recommend. Easily accessible location on Montana.
George and saul were professional and very helpful. I definitely recommend this location and I will be returning.
Very good customer service! Service was fast, they communicated everything and they followed covid protocols.
Needed a state inspection, service was decently quick without having an appointment and I was driving away in less than 30 minutes. Staff was friendly and price was fair.