Took my Mustang in for oil change. I asked my service writer, Ernie Medrano, if all the levels as far as transmission fluid, etc. were checked and I also asked if tires would be rotated. He informed me that with The Works package, all these would be done. Dropped off at 7 am and service was completed by 8:30 am. It was fast and easy. Service Writer was very friendly and informative.

Ricardo Morales is outstanding. He’s so sweet and caring and a great person. Helped me out so much and made it such a good experience. Made everything smooth and easy and helped me get a really amazing car for my budgets! THE BEST business person I’ve ever come across! He was so knowledgeable and helped me with so many things regarding my sale and purchase. I got out of the Agency so happy with my purchase. I will totally recommend him to any of my friends and family

I had the most amazing experience with purchasing my first car with Richard Alan Morales. I have been looking for several months now and couldn’t find someone who would be able to help me accommodate my monthly payments to the specific budget that I have. He got me the car that fits the budget and requirements that I wanted on a car. He went through everything with me until the end, I appreciate the fact that he was running around and figuring out a way for me to be happy. I really recommend going with him! Happy to be a owner of my first car 🙌🏻😁

I took my 2021 Thor Hurricane 34R RV on 27 Sep 2021, to Viva Ford the dashboard had numerous sensor lights on. I was attended by the service representative Oscar whom stated that due to the current crisis we are in it may take a whole month before the shop can check the issue. I explained to Oscar that we (wife and I) use this RV for our frequent trips to San Antonio to visit our health specialists and anything they could do to speed up the process would be greatly appreciated. Earlier today 30 Sep 2021 I received a call from Oscar stating my RV was ready and the issue was fixed. We are greatly appreciative of the actions Viva Ford took to fix our RV. During this environment we do not take lightly staying at a hotel and Viva Ford has ensured we continue using our RV. I want to thank Viva Ford technicians, Mr. Octavio Marrufo, and Oscar for their professionalism and actions taken.SignedGilbert AlfaroArmy RetireeCombat Veteran

Richard Alan Morales is a great sales man! I had such an amazing experience with this guy. He really worked with my budget and what I wanted. I am new to the city and I was nervous about dealing with these dealerships but things went very smooth. Definitely will recommend him and this dealership to everyone. 5 stars for customer service and quality!

The whole sales aspect of everything went good I put $8,000 down and traded in another truck...but Ive been waiting for 5 months for my license plates and have put in at least 20+ phone calls as I live in Houston and the dealer is in el paso. Somebody is dropping the ball somewhere and just shrugging it off I have never received a phone call back not once. If I have paid for tax title and license why have I not received anythingThis is absolutely crazy I would not recommend viva ford to anyone

I was very pleased with the service I received from Ernie. He was attentive, communicative, and saw to all my special requests.

I dropped off my truck at Viva Ford at about 5:30 am one morning and used the key drop box. Octavio, from the service department, called me about 7:40 am or so to tell me they received the truck and are starting to work on it. I appreciated the call.They fixed all four manufacturers recall in one day.Octavio was courteous and kept me informed.

Thanks to Jesse Blancas who listened to our specific needs and was able to find just the right vehicle for our company needs. He has done it before and I am sure he will do it again. Thanks to everyone at Viva Ford who help make this a positive experience each time we do business.

Although they did fix my car … it took forever! I can understand getting and shipping parts in and all of that but the worst part was they NEVER answer the phone or call you back to give you updates on your car. After leaving my car with them for an entire month I never got one call back or answer from the service department ever. And we called every other day trying to talk to someone … And now? I didn’t even have my car for 30 days and the same light came back on AGAIN! So it’s back in the shop, still no one answers the phone, and now I don’t have a car … again … man … it wouldn’t be so miserable if they’d just answer their phone or at least call you back to tell you how it’s going … they were nice at the place and hopefully this time it doesn’t take too long … but getting updates feels impossible

I arrived at the service department at 7am, time of opening. The service agent greeted me and told him what I needed..he wrote everything down and asked me if I was going up wait for my vehicle. I told him yes, I would be waiting got it. He then told me that the technicians dont come in till 8am. What is the purpose of opening at 7am and the workers dont come till 8am. Its like a restaurant opening at 7am and the cooks not going in till 8am.. what the heck??

Amazing place for service repair. The got my Ford Explorer running in no time.

I just finished taking my wife’s truck here for the second oil change. Like I said in my other review, great and friendly staff. Oscar Avila was my service advisor and even though it was Tuesday at 7:00 am, he was very friendly, as to where most other people would have been a little grouchy at that moment. Will definitely be back. The service was fast also, oil change and tire rotation in about an hour. 👍🏻👊🏼💥

Excellent customer service Juan Carlos gave us a really great deal on my 2021 F-250 really happy with my purchase!!!! If your looking for a new car I suggest you go to Viva Ford!! Im definitely going back for my next truck. Overall excellent service!

Went here to see a car they had online. Although we didnt purchase it the salesman was very nice and helpful. The reason we didnt purchase was not anything to do with the salesman or the dealer, it was just the color was not exact what we wanted and the interior in the back was a little on the small side from what wed hoped for. I will recommend Viva Ford and will definitely shop here again. It was a nice no pressure experience!

Felt they did not want to help us find the vechicle that was for us it seemed they to wanted to sell us something we really did not want. A vechicle is not just a sale. It is an investment that should represent the person driving it. The comforts they enjoy. For some a sun roof is important, others charging ports and ability to go off road And explore yet have whole family fit. You can not judge a customer by what you see (the way they dress, what they drive, how they speak) you should not treat a customer like they are uneducated and do not understand how sales and financing works. You do not know them/ their back ground/ what they specialize in. A little respect goes a long way.

Its ridiculous how bad their work ethics (in the service department) have deteriorated in the last few years. Dont expect good service or to know what is going on with your vehicle. We used to be long term customers, this will no longer be the case. Save yourself time and stress and rent a vehicle if you use them, because they will take forever. They wont answer the phone or give updates. Its not about waiting on parts, theres no excuse for not doing your job. How hard is it to give the status of a vehicle!!

I got a car from here, got good customer service they really helped me out to get a car. If y’all looking for a good deal talk to Richard. He would really help you out get a good car and good payments.

My F-150 was in their shop for 6 weeks! This was because of personnel problems and a lack of attention and parts availability. Parts availability accounted for 2 weeks of repair, the rest was due to lack of supervision and personnel problems.

Best dealership I have ever been to. Manny was such a great help to get me the exact car I wanted. I will most definitely be coming back later on in the future!!

Terrible customer service. Have not been able to process my title transfer and license plates in 3 months… Management is non-responsive…Update*July 21,2021 it’s been another month. Still no license plates. Come to find out the process was never started.Please do not purchase from this company, the title clerk and management are completely irresponsible and unorganized… I’m sure there are better organized dealerships in town….

Went to Viva Ford to get my car looked at after getting stuck in the flash floods in El Paso over the weekend. Oscar in the service department was friendly and professional. My car seems to be doing well and when I picked it up, Oscar reassured me regarding the health of my vehicle. He explained in detail what was done to fix my car and took extra measures to make sure the part they fixed was secured safely to my vehicle. I appreciate the effort Viva Ford put in to fixing my car! I highly recommend Oscar in the service department if you are experiencing trouble.

Service department was great. I stopped in to have an alignment and tire issue fixed without an appointment. Hector and team took care of my vehicle right away and had me back on road same day.

I stopped by this weekend and got my first dream car with Richard Morales. Most he is one of the most understanding person who I have dealt with in a dealership! Thank you for the amazing experience.

They don’t even deserve a 1 star, I want to give them a 0 the agency has no cars, nobody even help me, do not come

I cannot believe the deal I received at Viva Ford! Shelby, Juan Carlos, and Manny made it happen. Best dealership in town without a doubt. Thank you all!

This is by far one of the best dealerships I have been to. Richard Morales gave me the best customer service. Highly recommended!!

So I came back after looking for a truck, got a payment offer was to high for me around 640 a month. Told them no and came back to look at an SUV. Found one used liked it, wanted it and then without even seeing numbers about how much it is what the monthly payments would be. Sales comes back and says I can’t afford it. Then tried to get me to buy an older style SUV.

Viva Ford is a great dealership. Have an awesome service, specially Richard Morales he was so friendly and patient, he helped me decide witch car was perfect for me. Thanks a lot.

Went to Viva Ford to sell my truck and ended up trading it in for a new SUV. They offered me a lot for my truck and gave me a great deal! Awesome customer service!

I initially had a few issues with this dealership, however they maintained their professionalism and managed to resolve every question and discrepancy that I had. The service was quick and thorough. I will be continuing to do business with these guys in the future. The service department is excellent.

Viva Ford has kept our 2 elderly cars running like new.

If you want someone who is willing to go out of their way and who is polite and is more than willing to answer any questions go see Kyler Duenas. Fantastic guy who turned a stressful day into a good one and sold us a brand new truck.

Outstanding Service !!!! I was kept informed at all times concerning the status of my vehicle repairs. Thanks Viva Ford for the quick turn around on the repair to my truck! Service writers all were very helpful and should be recognized as a extremely valuable employees. 5 Star Service!!!!!!

Came in to the dealership browsing around and Manny was a great help and knew so much about the vehicles to help me decide which car i wanted to get. He made the process nice and smooth, thanks for helping me get my dream car!!

My AC went out on my Ford F-150 on a Saturday afternoon. I took the truck in first thing Monday morning. Octavio, the service manager, is the one that took care of me. I told him I needed my truck ready by Thursday as I was going camping with my family. He got right on it. Compressor was seized. Octavio contacted the extended warranty and made sure the AC was fixed and delivered it on Thursday. I was very skeptical at first, but Octavio was great and delivered!

I was very pleased with the service. Richard answered all of my questions and helped me with everything I needed. Totally recommend!!!

Great dealership, staff is really helpfully and friendly, specially Richard Morales, the process was easy and fast compared to other dealerships. Super recommended

Great experience! The trade in for my Jeep to my Dodge went very smooth! Thank you Sergio!

This truck is awesome. It is equip with everything we wanted. It pulls a trailer with ease, it also tells you if there is anything wrong with the trailer. Leather seats and you can have them warm too. There is much more to say but again this truck is awesome!!!

You guys dont deserve a star. We were looking for a vehicle and thought we found a place that was helpful and NOPE we didnt. Not only did we NOT find a vehicle we liked or wanted but our personal vehicle was locked inside their gates and we were not able to get it until the following Monday.🤬 They loaded us in a rental to go look at another dealership ran by viva also, with a sales person he took us across town to the east side of El paso and then that person left us there with someone else to deal with. And when we tried to get back is when we found out they locked or vehicle in there lot and were screwed. We will never buy or ever look at another vehicle from the VIVA Company again. They re the WORST !!!!

I am extremely disappointed with Vivas Service department. I took my F-150 to Viva for them to repair an electrical power outlet on the dash. Initially, they said it would take them 3 to 4 days for the diagnosis, but it actually took them 15 days for the diagnosis, and then they took another week to complete the repair (22 days total). I tried calling many times to check on the status, but I think the service rep answered the phone only once or twice. Not only did it take so long to repair, but they scratched up the driver side door below the door handle.In the future, I will go to Casa Ford, even though it is on the other side of town. Lesson learned.

Richard Morales is a great car salesman. He takes care of you really well, wasn’t sure what car to get he helped me all the way through, definitely recommend this guy 100%!!

Selection was awful but the salesman was great. Friendly and not pushy. They explained theres a shortage of new cars. When I kept looking I realized it was exactly true. Will go again when more cars to choose from

My 2009 Ford F-150 hit the 100,000 mile and I remembered that I needed to have a tune up done to replace the tired spark plugs that had been working very hard. All my vehicles are or have been Ford vehicles: 1964 Ford Galaxie 500, 120,000 miles; 2009 Ford F-150, 104,000 miles, 2014 Ford Expedition 70,000 miles, 2019 Ford F-150, 14,200 miles. Replaced vehicles: 2005 Ford Expedition, 75.000 miles, 1993 Ford E-150 Econoline Van, 125,000 miles, 1990 Lincoln Executive Town Car, 50,000 miles, 1984 Ford F-150 Pick up, 98,000 miles, 1974 Ford Elite, 95,000miles. These cars have taken me and my family to various destinations in Mexico, California, Texas, Florida, Georgia, and points in between. The majority of these vehicles have been purchased and serviced at Viva Ford or predecessors: Mesa Ford and Kemp Ford. I have always been very happy with their mechanical abilities; the only complaint I have is their cost (like any good consumer of course).

Richard was very helpful and helped me get back to my Explorer life.... thank you so much for helping me get back on the road

Salesman by the name of Manuel called me several times within two weeks to try and buy my vehicle due to a KBB instant cash offer inquiry. I told salesman not to waste my time over the phone and that if he can’t reach my desired price to let me know before making the drive from east side to west. Over the phone Manuel quoted me saying he can offer me $22000 for my car based on the carfax. When I made it to the dealership for the appraisal, Manuel had the audacity to low ball me an offer of $15000 when I specifically told him I wouldn’t even drive down to the west if he gave me an offer under the $22000. FALSE ADVERTISING over the phone is not the way to do business!! Don’t price vehicles if you can’t honor the price YOU quoted

Great deal and great customer service. If your looking for a car. Visit Richard Morales here at Ford

The Viva Ford family not only made me welcomed but took their time and patience getting me into my new vehicle. A special thank you to Joely Sonora and Luis Tovar for taking very special care of me. I highly recommend the Viva Ford service!

They were amazing and up front. Customer service and honesty are a big deal for me and they did great in both.

I liked the fact that an appointment wasn’t necessary and my vehicle was ready sooner than i expected. Oscar was of great help!

Very courteous and prompt service when I brought my truck in for a tire rotation and oil change. I appreciated Robert’s communication skills when he explained to me why my oil change cost more than the general quote (because my needed 8 quarts). Robert has people skills!

I had been shopping around with ford dealers and did not have much success in other lengthier negotiations. I reached out to Viva, and Shelby, a sales assistant, set me up with Sergio as my sales representative. This was the third vehicle I have bought, and Sergio was the most helpful sales representative I have worked with historically. We texted/talked on the phone for maybe 30min tops and came to excellent terms. When I got to the dealer, he made the experience incredibly smooth and did not try any underhanded tactics. If anything, he went out of his way to ensure I understood every aspect of the vehicle even before running my credit. Finally, once I went back to the finance department, Edgar, the finance manager, was very straightforward and did not try to bombard me with any overpriced addendums. There were zero frustrating waits while everyone did their part—swift and satisfying process. 10/10 would return. If you go, please be very certain of everything and do not hesitate to ask any questions. They will be forthright if you ask any questions.

Having always owning Dodge trucks, we were reluctant to go with a Ford. Since we didnt receive any word from the salesman at Sunland Dodge, we called Viva Ford, and are glad we did. We got in contact with Carlos Rodriguez who not only located s truck, but helped us every step of the way in purchasing it.We have bought many vehicles in the past from other dealerships, but our experience with Viva Ford, especially Carlos, made it all worthwhile.We highly recommend this dealership as well as Carlos if you are looking for another vehicle. Realizing that inventory is at an all time low, we found just the RIGHT truck for our needs. Thanks again.

I showed up at the service department at the end of the day without an appointment and my problem was handled immediately. Very impressed with their service.

Took three weeks to diagnosis and repair AC in my wifes 2019 EcoSport. During this entire time they never returned a call and they use a foreign answering service. Called all published numbers to no avail. Even pleaded with a sales rep to walk over and ask service manager to call me. Shamaley Ford is worse as they lost us to their Bait and Switch scheme.

I had a great experience at viva Ford, sales rep richard was fantastic and very easygoing . If looking for a vehicle i do recommend asking for richard he is very professional

Sergio is a great guy and the whole team at Viva Ford were incredibly helpful, and very knowledgeable. They went up and beyond to make sure we got what we wanted. Just a great bunch of folks out there. Definitely doing business with those folks again!!!!

Had great customer service with Joely Sonora. She helped me find the truck I was looking for.

After having met with someone at the location to figure out numbers on the car we wanted we asked for the off the lot price and was given the number which was about $3,000 more than the advertised price online. I asked about why the price was higher and was told that it was the add ons that the dealership provides and that they are non negotiable, YOU CANT OPT OUT. I let that slide and find financing with my own bank and get a preapproval. We get to the dealership and are then told that the price given to us was the costs of the car alone and the taxes and lisencing fees were not included.....long story short after all of this was factored into the cost...the car ended up being almost $8,000 more than the original price advertised. How?! I know there is a car shortage but damn. Needless to say, I was not willing and definitely not desperate enough to buy this vehicle even though I was able to afford it. My advice to all of you potential customers is to be smart about your money! If you think something sounds off go with your gut...you are spending alot of money.

Horrible! No one seems to know the prices of anything. I had previously called to scheduled an oil change and literally took 30 minutes. At the end of the call, I asked what the price was and the person did not even know. Previously, I had taken my vehicle due to brake issues and they were not able to figure anything out. When I asked if they were able to pick up my 1 month old 2021 vehicle, they said that I had to pay for a tow and they did not even offer a lender car. After failing to diagnose the issue, they told me that I had to call ford company and figure something out. These people are always just doing the bare minimum and I am never taking my vehicle here again.

I am very disappointed writing this email. I came here looking to buy a new vehicle and I was disregarded by every single employee. NO one bothered to come out and help me but reading the other reviews on this place Im glad I was not.

Richard is a professional that knows his product and knows hot to explain to customers every question they have

Edit: Never do business here just dont. Terrible experience and I have literally lost all trust in all dealerships because of this place. I have never been fed so hard in my life. I learned a valuable lesson from this experience and I wish you nothing but the worst.

If your looking for a new car. Make sure to Visit Richard at Viva Ford for the best experience

I talked to Jose manuel penela chavez he helped me get the best deal and gave me the best service for me and my family 10/10

Custom ordered a CUV PHEV there. Also I was given a 1st hand tour of a Mach E Premium AWD; very impressed. My experience so far has been very positive.

Bought my f-150 from richard morales!! Great person very knowledgeable on his product!! Thank you richard!!

Was hard finding a truck Lately I stop by ford and long behold I found me a great deal on a f150. And thank you to Joely who help me and being very very Professional.😃

The best experience I had buying a car with Joely!(:

I had a pretty bad experience, I had an appointment at 10am and waited till about 1130 before my sellsperson came to help me because he was in a “meeting” and the music being played in the lobby was extremely annoying! Probably won’t being doing any business here anytime soon!

These salesmans use pressure sales of optional products they claim to be dealer services that, you pay for? Services which their own service department wont recognize nor honor. Getting any person on the phone after a sale is impossible. Took multiple trips to the dealership to be lied to again. If you like Ford recommend you yo buy from someone else. Car quality should match service quality. Edited this post to add something new: youll never be able to get nor schedule your new vehicle free oil changes. I swear to you wort experience ever.

A couple of months ago I went to get 4 new tires, they damaged my car (first 5 pictures) by replacing them. Unfortunately I didn’t caught on the damage until next day. They mention that it was there already, that’s a lie because it wasn’t marked on the inspection sheet. They didn’t accept it was their fault and just ignored the issue.Now today, I asked for a tire to be replaced with a new one and they gave me this as new a tire (picture 6) . I asked if it could be replace and they deny the request. This is really frustrating and sad, this is the second time I’m disappointed with this kind of service.

I came to buy a Bronco here 2 months ago & Hector in finance was a rude and got upset when I asked questions about my interest rate. He thought he could pressure me to sign for additional products I didn’t want. Absolute worst experience. Shamaley is a much better dealership.

Richard was very knowledgeable and patient when helping me get my Mustang

I love my F1-50 but when i called to have it servies becuse a brake light malfunction came on it was dam near impossible to find someone who ants to help you. during the buying they get you

Joely was very helpful finding the right purchase,very happy with my car!!

The best dealer I’ve ever dealt with (after purchasing 5 cars)Mark is outstanding. He’s so sweet and caring and a great person. Helped me out so much and made it such a good experience.Sergio and Wisdom are the best sales associates. Made everything smooth and easy and helped me get a really amazing car for my budgets!Enrique was THE BEST business person I’ve ever come across! He was so knowledgeable and helped me with so many things regarding my sale and purchase.Overall outstanding by the whole company. And everyone else not mentioned above by name was sweet. Everyone I came across!!

Had a factory recall on my escape and it was taken care faster than the quoted time I was given.

Visited the parts department. Employees open exactly on time! Very helpful

Richard was great when assisting me in my purchase. Will come back again

I am a loyal Ford owner and am very disappointed in Ford Motors. My truck has been at every dealership in El Paso, Texas. Casa Ford spent the whole time with the truck only to tell me what the problem wasnt. Shamaley Ford wouldnt be able to work on it for 2-3 weeks. Finally, Viva Ford figured out the issue. However, since the truck is a 2020 F350 the dealership is telling me that they dont know the part number since the truck is so new. I have been without a vehicle for a month now. I called the customer relations department at Ford Motor Co. and get the run around from them also. Not very impressed for the customer service.

Joely was a great assistant the sell was quick and easy and i had a great experience

BUYERS BEWARE!!!!!!!!! Do not purchase a vehicle from this dealership. They will rip you off!! They will also intimidate you into signing documents you don’t want to. & The finance manager Hector Lopez is the worst. Stay far far far away!!!

Excellent service by the Service Mgr.

I went to Viva for routine service/oil change and happened to mention to my Service Advisor Robert Aldaz that i could hear a slight rattle at engine start. He recognized right away i had a serious issue. In a matter of a few days he had tracked down the needed parts and had me back on the road. I very much appreciated Robert staying after the process to get me back in business.

Stay away from Viva Ford!!!!!We test drove a vehicle we liked from their web page, and when we sat down to do the paperwork, the price they quoted us was MORE than their advertised price on the web. When we point-blank asked the salesman if he would honor their Internet price, he actually said “No.”We questioned their valuation of our trade in, and he told us that they’d give us whatever the Kelly Blue Book value was, but that they’d have to charge us $500 to get a KBB price!!!! No, I can go on my phone and get a value for FREE!!!!We promptly left Viva and went to one of their competitors and saved about $5k on the identical vehicle!!!

Every time I go to Viva Ford for service on my vehicle I am always treated as I am family. No matter what I need, they go out of their way to make sure everything is done correctly and they take the time to explain everything that was done and make sure all my questions are answered before I leave. Robert helped me this last visit and was just as attentive as all the other services advisors I’ve dealt with in the past. I’ve never been disappointed when taking care of my vehicles. A big shout out to the Viva Team for all your help.

I bought a jeep cherokee,the day after i notice a noise in a wheel i went back to dealer if we call it a dealer they told me it will not have warranty they sold it as is so i went to an independent mechanic they check it out it was a blown shock strunt he told me that it was a risk driving like that i could got into a roll-over accident at the end i had to pay $ 2000 out of my pocket to get it fixed, i cant believe they selling cars like that putting people on danger

For a great deal go w RICHARD MORALES! 🥳🤝

My veichle has been there for 2 1/2 months getting fixed, ive called for the past 2 weeks & no answer ever, i went to check up on it & supposible the parts arnt in yet, its been 2 1/2 months !! Im not a person to leave bad reviews bit this is too much, you have to check up on your service deparment. Im paying for a veichle to have it parked at a dealership

The buying experience was great! They worked with us, helped us get our price, the finance guy was super personable. My only complaint is when we went back to do the registration and wash, we told them our a/c makes a loud vibrating noise. We sat here for 2 1/3 going on 3 hrs because they still arent done. They didnt fix our a/c and they are just now putting gas in it. Im thinking what the hell have they been doing for 3 hours???

Had a great experience thanks to Joely Sonora

I just purchased a New Van from Viva Ford and I cant be more grateful to the staff that made my purchase And easy and comfortable purchaseStarting with my Sales guy Mr Ernesto Escobar. He made everything easy and explained every detail with great professionalism and to Mr Mr Xavier Escobedo the sales Maneger for being very accommodating on the deal and last but not least to Mr Hector Lopez on finance for having everything ready and making the final transaction fast and easy.Great Staff at this LocationIf looking for a new car need to stop and talk to themVery satisfied customer:S err Sergio Espejo

My wife and I absolutely had a great experience hands down when purchasing our F-150 Supercrew from Viva Ford.Mr. Carlos Rodrigues our sales person assisted us with the entire process in a highly professional manner. He entertained all our questions that we had while purchasing our vehicle.Highly recommend Viva Ford if you are in the market for a vehicle new or used.Overall experience was awesome definitely recommend Viva Ford!

Took my Escape in for oil change. Very expedient and Oscar was very helpful. Thank you Viva for taking care of my vehicle.

I would recommend viva Ford to all my family and friends. They have good customer service in sales.

Not good service would not recommend buying a car here

STAY FAR AWAY – YOU HAVE BEEN WARNED!!!Wow, just wow. I can’t believe I wasted so much of my time with this dealer. Im not the kind of person to do a negative review but this definitely merits it to save others from being taken advantage of. I literally just bought a car for my wife a few weeks back at Hoy VW (you can see my review) and it was the most pain-free experience ever. Viva Ford, on the other hand, was the polar opposite. Keep in mind Im a lifelong fan of Ford. I’ve owned a F-150 and a Mustang GT500. My whole family either owns or has owned a Ford. I can confidently say after this experience I will never buy a Ford again and would caution others to never give this dealer your business. I should have taken heed at the other negative reviews posted.Attached is a succinct breakdown as google doesn’t allow above a certain character number and you deserve the full run down. Along with documents that give full context.

Please do not go to place Hector Sergio and Mario attended me and fooled me making me try to put purchase a car that not only wasnt ready but didnt let me test drive or look inside after I said no he tor ram my credit 10 times I have Thailand to prove it Im devestated my credit went down please save yourselves I love you sllwho care but I do not like them