Over all great first time experience with this shop. I had originally tried them out based on their online reviews and I am glad to say they did not disappoint and held up to their 5 star reviews. Highly encourage others to give this shop a chance. Customer service was prompt, professional, and honest. Price was excellent at half off what the dealership wanted to charge us. They will now be our regular go to shop for all our future needs.

This is a top notch business. Prices are fair. They were quick to diagnose the problem and car was ready the next day. Customer service was excellent. I will definitely be a returning customer.

This place is top notch, I would highly recommend them and will continue to use them in the future. They squeezed me in the schedule the next day and resolved my issue right away. Pricing was more than fair and they fixed a mistake from another mechanic shop that had just done a brake change. Awesome place.

I called them on a couple of different occasions. Once was a few months back and it was to ask for an estimate. They were reluctant to give me one but after answering all his questions regarding my vehicle, he finally have in and I got an answer. This more recent time that I called for a price and he said he would get back to me. I gave him my name and number bit he never called back.

I initially checked Jays Automotive online reviews before I decided to call and inquire further about issues (transmission) with my 2005 Honda Accord EX. I initially spoke with Mr Johnny (the owner) and was immediately assisted with professionalism, options to possibly correct the transmission issues and immediate service provided to begin inspection of my vehicle to determine the best option and cost efficient solution for maintenance & repair. Although it did take a couple weeks to complete service most of that wait was ordering of a rebuilt transmission to install. After picking up my repaired car, Im so happy and pleased with the outcome, my car is running great again and they even did an alignment prior to me picking it up from their shop. Sam who also works in the front office area is professional and upfront about repairs as well. Ive already referred family members and theyve been pleased with Jays Automotive as Ive been. THANK YOU JAYS AUTOMOTIVE FOR MAKING MY VEHICLE REPAIR EXPERIENCE WITH YALL A POSITIVE & ONE I FELT VERY COMFORTABLE WITH - DEFINITELY WORTH THE REFERRAL & REVIEW.

Went to Jays for motorcycle inspection on Thursday June at around 9:30am. Was taken care of immediately, in and out. Very professional and courteous. My brother recommended this place. Now I would recommend also and will use them again.

My car wasnt starting and I thought it was the starter, it was the terminals and battery. They fixed me up within a few days, kept in communication with me, through text, which I love, and didnt over charge me. They had given me a report that showed what my car would be needing in the future, but didnt pressure me into doing it right then and there. Thanks for your help guys!

I traveled to El Paso to officiate a friends wedding. After the reception on a Saturday night, I noticed a strong odor of gasoline around my 2015 Tahoe. I looked under the vehicle and saw fuel was leaking from a fuel line on top of the gas tank somewhere. Saturday night in a town where I knew almost no one. I checked Google to see if anyone was available on a weekend, and couldnt find anyone (even the guys who advertised 24/7.) I asked someone from the wedding and they referred me to Sam at Jays Automotive. They had always used Jays to do their repairs and had told me how reliable, honest and fair they were. I contacted Sam on Monday morning. Since we were stuck in town, he got us in right away. By the end of the day, he had repaired the fuel line (which involved dropping the gas tank). We picked up the Tahoe and it ran like a dream. The pricing was very fair as well. We drove 5 hours home. The next day, my cousin borrowed the Tahoe to take to California. He drove there and back with no problems! A few days later, Sam sent a text to make sure the work on the Tahoe went well. I appreciated the professionalism, the quick repairs, the fair pricing, and the great followup. If I lived in El Paso, I would not look anywhere else to get my vehicles serviced. Sam and his crew are the good guys! Excellent work!

Great place to take your car for service! The people there are very friendly and knowledgeable. Have never had a problem with their work, and they are very reasonably priced!

My car is very old and is a mess so I’ve had multiple times where I’ve needed my car to be repaired. Jay’s Automotive does a great job every time and I’ve never been disappointed! They are very friendly and do a great job of explaining what is wrong and how they’re going to fix it. They do take awhile but it’s just cause they’re so busy and have so many customers! Highly recommended!

We were stuck passing through and Jays made sure to get us in and done as soon as possible. They were communicative, very helpful, and understanding. The price for the repair was good and they did a great job with the repair.

Sam and his team did a great job on my 2002 Nissan. Helped me diagnose an ongoing check engine light due to a catalytic converter issue and fixed original hoses & valve caps that needed to be replaced. Also performed fluid flushed that were needed. Explained the issues I was having in detail without hesitation and patience. Very honest company with great service focused on taking care of their customers. Will be back for sure for future needs!

My experience at Jays was great, its so nice to be able to stop and not have the car shake!!! I would def. recommend, 10 out of 10. Great service, great team!! Thank you!

We have been going to Jays for over 10 years, and their service has ALWAYS been exceptional! Whether we take our cars for routine maintenance, or for more complex issues, I know I can rely on them to do an honest job. I appreciate that they take the time to explain things, and never talk down to me because Im a women, and they charge a fair and reasonable price for their service. I highly recommend them!

Great service, very professional. DIagnosed a/c problem and was fixed in same day. Have recommended Jays auto to my neighbors.

Initial Front Desk interaction was good. Paid for services, I never received. Tires were to be rotated, but were not. Beyond that, minimal services were given, for a Premium Price.My needs were brushed off, and given far less than paid for. My recommendation would be, Only to avoid this place, and find a better shop for these specific automotive needs, or maintenance. Very disappointed, and will not be a return customer.

Sam is great, always has great customer service and all his techs are professionals. If by any chance you are not happy with something they fix it and make sure you leave happy and satisfied with there work. We take all our trucks there.Omar R

The personnel here are nice and professional. I had to make an appointment but all went well. After the work was done they followed up with me to make sure the repair was good and that I was satisfied. I highly recommend this facility for auto repair. I will be returning.

Bunch of scammers said I needed a new engine was making a ticking noise wouldnt last 2 or3 m we can get a rebuilt going to be about $3,000 took it to a different shop check the noise is your injectors this happened in 2012 still working great nefew took his car to get his left brake lites fixed said its going to be 300.oo to fix need to order break lit harness took to a different shop 50.oo to replace harness

Great service, very professional staff, and reasonable prices. Definitely recommend!

As a woman it can be intimidating to walk into an auto shop, but Sam made me feel comfortable right away. They fixed 09 Toyota Corolla and got it to me in the time they told me at the beginning.. They were polite and professional and I would recommend them.

Reasonable price. Very professional service. They did not perform unnecessary repairs and waited for my approval before doing any work on my vehicle. I own a 2001 Dodge Ram that I drive to work everyday and thanks to them it is running better than it has in a while.

They were very professional and friendly. Accommodated my family aito needs with no problem and talked with me through the whole process. I highly recommend this place for vehicle inspections.

Customer service not so great. Called and was added to the wait list. I was told about a week initially. When I did not receive a call, I called back myself and was told another two weeks. I was understanding, people get busy! Called back about a month later and the woman on the phone seemed to be unable to find me on the list until I told her I have been waiting almost 2 months. This was in September 2020, it has been 5 months and not even a courtesy call. Went to Mr. Auto in n out on esper dr. instead. Fair pricing, Fantastic service, veteran owned, only took them a week and they waived diagnostic fees!

Excellent service, knowledge, prices and repairs! I just moved from California and had a driver side door ajar and electrical issue. After reading the positive reviews, I felt trusting my repairs to Jays Automotive Lomaland was a no brainer. Jays performed a prompt diagnostic to determine how to resolve my issue. Unfortunately, the part that I needed was unavailable since my vehicle discontinued production in 2012. Sam stepped up and assessed the issue and came up with an incredible solution at an extremely reasonable price. If youre looking for a reliable, trustworthy and reasonably priced auto repair shop, look no further than Jays Automotive Lomaland .

Began using Jays Automotive for my cars several months ago.I was really pleased how professional and organized they are.Not to mention that their repair costs are very reasonable.Jays will be my Go to Mechanic going forward. Highlyrecommend this Auto shop to everyone. -Michael Hopper.

Ive used Jays multiple times. Each time they have done great work. You get lots of communication about your vehicle issues and theres no pressure to do anything additional. Super Happy with the latest repairs theyve done for me. Top Quality work and reasonable prices. Time frame for repairs is reasonable as well. Highly suggest if your vehicle needs work done. Trustworthy! A+

Said would call me when the guy came back in...dont know where he was coming in from... 4 days later no call. Called AAMCO talked to Danny got my suburban up in 20 mins I knew what it had how much it would cost got approved for payments with no interest for 12 months and walla

Sam and his team do an amazing work. Thank you for taking care of all my families vehicles. Very professional and very honest. Thank you Sam.

I have been using this shop for many years, they are always professional, honest n timely...excellent customer service!

I have used Jay’s Automotive for years. They are very professional and friendly. Their prices are very reasonable.

Jay’s Automotive made it possible for me to get my breaks fixed the next day (after calling other mechanics who could not help me because of their busy schedules). Jay was nice enough to squeeze me into their busy schedule. My breaks don’t squeak or grind anymore, yay! Thank you Jay.

Got my inspection done in a very professional and quick manner, very easy going atmosphere

Quick appointment. Diagnostic was fast. Repair completed the next day. Only shop I trust.

This is the best shop Ive found so far. They are honest,polite,friendly and knowledgeable. I know im not getting scammed here! Not the cheapest. But definitely not the most expensive. They warranty all their work! I will only bring my cars here from now on.

Jay’s has been taking great care of my parent’s cars for years and have always gone above and beyond. We highly recommend them.

They did an awesome job. Sam was so helpful and polite. Explained everything in detail to me. They even give you a ride home while they work on your car and pick you up when they are done. I have never seen that and it was appreciated cause it was so hard and I had my two sons with me. Both the young guys that gave me rides were very sweet. You can tell they put the customer first. I will be back for any further car issues.

Good customer service all around thank you

Glad I chose Jays automotive, they are honest and professionals, they told me what was needed done on my 98 mazda 626, im very happy that my car is running again! I will take my car back next time for other repairs. thank you guys you did a very good job!

Jays never disappoints! They are knowledgeable, professional, and trustworthy. I wont take my vehicle anywhere else!

Great place for inspections. Fast and friendly service. I had my inspection done on my motorcycle. I was in and out in 30 minutes.

Reliable and honest shop that honors its warranties on the work they do. They explain everything to you and are very transparent about everything. I have had work done twice here and its always a good experience.

Work was done correctly. Service was good and staff was professional. The only reason why it is 3 star is because of the price stated vs the price bill. Total amount stated was $590 for services. That was the tax included price. When it was time to pay, $640 was the price. I can take a few dollar difference, but notify me when the price changes. Just think that department needs refining. The service was good though.

Excellent service! Fast and reliable

Best service best prices always helpful.

Good customer service!Definitely will be bringing back my car here!

I have taken my care here several times and each experience has been excellent. I’m always pleased to see John who has helped me numerous times. He always has a friendly demeanor and goes out of his way to make sure I’m taken care of!

Great Service Been Using There Service For The Last 15 year All Staff Members Are Great Good Bless All Of You Johnny.

Excellent service and workmanship. Do the job and do it well. Ever since Ive had to take care of my own maintenance Ive taken it to Jays and wont stop as long as I live in EP.

I found Jays Automotive by searching online and reading reviews. Kristine was very prompt with her reply to my questions. The technicians were thorough with their review of my vehicles condition. Edgar listed in detail, the work to be performed and costs of parts and labor. I really appreciated the easy to use notification tool they sent for me to review. My vehicle rides so much better. Jays is where my Family will bring all their vehicles when repairs are needed. The Lomaland location was easy to find and get to from Fort Bliss. Great shop, friendly staff, great work, reasonable prices.

Service was prompt, and all employees were friendly.

The level of professionalism is superb. Their online repair report with repair pictures provided to the customer speaks volumes of their integrity. I will definitely come back for any other repairs. Edgar and the work crew were friendly and kept me updated of the work done on my vehicle. Fair pricing compared to dealerships and did more work on my vehicle for less of the dealership estimate.

Honest, friendly and VERY helpful! Broke down on I-10 and AAA towed me here and could not have picked a better shop! My truck couldnt be fixed in time to continue my trip (blown head gasket) so they went way out of their way to make sure I was safe and comfortable overnight! Highly recommended!!! Thanks Edgar and staff...

I’m actually really amazed because when I first got my vehicle I thought the best thing to do was take it to the agency which is Gmc for me I had warranty on my vehicle so all the while I thought my vehicle is being taken care of and I remember every time I got it back it seemed like something else was wrong with it or what they fixed wasn’t working the way it should I can tell you that the last two times I took it to Jay’s Automotive now both times those things that were fixed or actually fixed there’s nothing sketchy about the way they work after or anything it’s almost as if it was new and what the biggest difference is so far. So that’s two things so far we are going back this week to get the back fixed so hopefully everything turns out good it was so expensive for us, especially under these times but I looked up the prices on what it cost and they always charge a bit under that price.

They are very professional and they get the job done right. My family has dealt with them for years. Quality service!

Customer service is friendly and respectful. The prices are reasonable and affordable and the shop is very busy with work, so its best to ask for an appointment to get your car worked on (if you can drop it off and pick it up later, it would be better). At the end theyre happy to explain the work done and what car issues may be need to be checked soon. I will take my car there again for its next check up.

They were very professional and fixed the problem with my truck quickly

Great work

Great service in a timely manner. They send you a link when your vehicle has been inspected and photos to match if anything is considered bad and needs changing. Very reasonable pricing as well. They also offer military discount.

The staff at Jays Automotive are very professional and very knowledgeable in the automotive repair sector. They are very courtesy and respectful towards all customers.

Great place, outstanding work and spot on diagnostics.

The employees are very professional. I never had problems with Jays.

Was passing through El Paso when my car started making weird noise. Told them I was in a hurry and they took care of me ASAP.Great customer service with pleasant employees. Was very fortunate to find them.The part was in stock in auto parts store and they changed it real fast.Thank you Rick for taking care of me in such timely matter!

Jay’s Automotive is a clean, well organized shop that gets the job done. It’s our family’s reliable repair and maintenance “go to” shop. Their diagnostic system texts a link describing the results with pictures and images. We’ll definitely keep going back for our automotive needs.

Receptionist was nice and gave my son crayons to play with and offered drinks. Oil change was fast and my husband says he likes how they found the exact oil our 2019 Kia needed. Great Quality!

My names VictorVideo for today because

Very detailed and professional. They were upfront on all pricing. They even include pictures for me to see the problems they found. I will definitely go back

Excellent work. Had my truck back within 24 hours! Friendly and very helpful staff. Kept me informed of all work planned and work done. Warranted work.I plan to even do routine maintenance there now too.

The work that had to be done on my vehicle was done efficiently. I like that they try to bs me with the options, they sounded logical. I appreciated the recommendations they offered for me. The price was right but they lacked in the ability to keep me updated of where my truck was especially when the shop was getting ready to close. Overall I’m more than satisfied with the work, I highly recommend this place

This is the second time I have been to Jays once for a Nissan and this time for my charger and each time they knocked it out of the park for a reasonable price will definitely recommend to all my friends and family special thanks to Sam thank u for taking good of my car for me

They were very friendly and efficient! They said the work would take from 10-2 but the got done an hour and a half early! Very affordable and the waiting room was nice, clean and inviting. I will defiantly go back to them for all my car maintenance needs!

Very friendly staff. Knowledgeable and courteous. Very fast work with no issues.S really helped myh and I understand the issues with my car as well as any payments. The lady in the front desk was very nice as well. Very informed.Definitely will recommend to everyone who needs work done.

I recommend this place to anyone that is trying to find a shop to get their car maintenance. For example, I had some alignment issues and they fixed it with no issues. I do want to note to make an appointment with them just to make your experience faster, but if you have time then they will take care of you as soon as they can. 5 STARS! Great prices!

First off, I contacted on a day the business was closed, but I got a quick response and the owner himself allowed me to drop off my vehicle that same day. Wow, right!! So points there. They were very detailed on what my vehicle needed and what was of importance to fix and did so within a few days. My vehicle has been running amazingly since leaving Jays!!! I will definitely be taking all my vehicles there to be serviced. The staff was friendly and very professional! Not to mention, the waiting area is warm and inviting. Thanks a million!

I had no issues with guys. They were extremely positive and helpful. The work on my vehicle was done quickly and they were patient with me as it took me awhile to find time to pick up my vehicle. I dont know what the bad reviews are about, but they are easy to work with, informative and will even recommend you to other shops if need be.

I had never had an experience like this with a shop. The service is outstanding, Edgar was super courteous, they tell you exactly what’s going on with your vehicle and don’t try to up sell you things that you don’t need. I would recommend 10/10 times.

Didnt follow up.

While it isnt the place for a cheap fix, the mechanics will diagnose and triage your vehicle, and let you know what is most important to fix first, and what can wait. Front desk staff very nice. Mechanics seek approval for all work to be done, along with an explanation on what the problem is and how they plan to address it.The shop was busy with repairs, they take appointments for some maintenance.I would recommend dropping off early in the day for prompt service.

We were on the road and towed in. Everyone was awesome! It was the best service and all the customers we met were very positive about there experiences here. Their pricing was also very fair and reasonable. If it was nearer it would be our service provider for all our vehicles. A+++++

Very satisfied with the work done. Got a complete check out and was able to view the work that was needed online. Very professional and straight forward with the issues with my 19 year old SUV.

Jays Automotive is the place to go when you need car service. Their friendly staff--Edgar and Sam, and their mechanics will take care of your car as if it were their own. I definitely recommend Jays.

My experience had a happier ending due to the intervention of the owner Johnny and his son Michael. They worked to bring the cost of repairs down to an amount I could accept.Mountains were moved because of financing; otherwise, no repair would have happened.

Been coming here for the past 3 years, theyve always treated me right. Had an AC condenser go out, they fixed it in one day. Brought in my brand new sports car for inspection because I dont trust dealerships; here they treat every car with care. Prices are good, AAA certified, nothing but good things to say about Jays from me.

I always past by your shop going to work and finally decided to stop by for an inspection. Needless to say I regret my decision as I was greeted by a tall older gentleman who was quite rude. All I had done was an inspection sticker as I didnt feel welcome enough to leave my truck to get the other work done. The guy who did my inspection was very nice and answered all my questions about state inspections however in the office was where I was ultimately turned away from wanting to do further business.

Great and fast service, I didn’t make appointment but they were able to service my car.

Extremely helpful & explained into details what needed to be done and why. Great customer service!

Had to take auto back due to persisting oil leak. They do provide good service

Professional and Knowledgeable. They know what they are doing. And they communicate with you before doing anything.

Fantastic shop, staff and service. Had a check engine light come on as I was passing through town on a cross country road trip- they took great care, and provided excellent service.

Excellent customer service! They got me in same day and diagnosed the issue with the correction in a short amount of time. Solid work and fair prices! I will be a return customer!

They are okay, I just wish theyd spend more time talking to their customers, rather than jumping from one person to another.

I have been here a few times.. Some major issues with vehicles and some minor. What ever the case may be. There prices are amazing. And they fix the issue right the first time. Honest and reliable mechanics.

Very professional business!

Friendly, helpful people. Got some work done on both vehicles we own. Efficient.

Okay, this was my first time at Jays and I dropped $600 on a brake booster, oil change and my state inspection, so Im feeling pretty deflated right now (literally). However, Im told that this was a fair price for these services, so thats a positive. Another positive is that even tho the shop looked extremely busy, and they told me it might be a couple of days before they could look at it, I received a call that evening telling me that they could have it fixed the following morning. The third positive is that I left Jays feeling like they wanted me to come back. I will definitely be a return customer. I guess the only negative I have is that they didnt offer me a glass of wine!!

I took my car in for a diagnostic on a knocking noise on the engine. I was informed that they had to change the motor oil (after I had told them that I had gone to Brake Masters for an oil change 30 days ago) hoping to resolve the knocking noise on the engine. I wanted a diagnostic on the vehicle not an oil change. Worst diagnostic ever! The quote provided was extremely pricey ($5000 ..you must be out of your mind...RIP-offs) and guaranteed only for a few months. In the future, for the sake of other clients, try to focus on diagnosing the problem and avoid the 5-point car inspection. Luckily, I took my vehicle to another shop the next day and the issue on hand was immediately resolved for less than 200 dollars. :(

Traveling through El Paso I needed a suspension repair ASAP so I could continue my long trip to make my work schedule. I found the right place. The guys made time and were honest and upfront about my repairs that I already knew I needed. They didnt try to upsell or scam me. As I sat in the waiting lobby I really appreciated to see how the staff and mechanics treated all the customers that walked in and out. Come by if you need Quality, Honest, Friendly and Fair Priced Service. You wont be disappointed.

Nice people and great service. Im happy my family has been coming to them for ages. I recommend this place to get any of your vehicles checked.Sam and Edgar are great help

The guys are honest and tell you everything upfront. The inspection was thorough and even provided photo evidence of all issues and categorized it on level of importance. Prices are fair, friendly staff and they do great work!

Very friendly, honest, and thorough.I’m a full time traveler towing an 11k lb trailer around the country with a Ram 2500 Cummins. During a recall repair in Arizona, a dealer recommended I replace ball joints and drag links ($1500).I called Jay’s and talked with Sam about these repairs to schedule in advance since I would only be in town for 2 days. Sam was friendly and accommodating and returned my call for a quote- $950. Big difference from the last quote.After dropping my truck off, they sent a text with a VERY detailed report of what had been checked and what needed attention. Turns out, neither part needed to be repaired! These guys were super honest and did not try to take advantage of the work I thought needed to be done.A couple other things needed attention, which I didn’t know about, so they saved me twice. My total repair bill was under $200.If I need auto work done in El Paso, this is where I go from now on.