Excellent place to TRAIN. Great staff great atmosphere 👍👏👌💪If you want to go to the next level this is the gym.

The general manager, Sabrin Abu Seir, is an incredibly rude person. She is unprofessional and lacks the fundamental qualities of a manager. I am extremely surprised how such a person was able to work her way up to general manager. I will be reaching out to corporate about her.

I try to be in the gym a few times a week. Im belonged to other gyms in the past, but I really like Golds the best. Just started going to this location and I like it a lot.

Has everything I need and isn’t crazy busy, so I love it!

Wonderful Experience,Energetic Atmosphere, All Around Great Place to Workout!!!🙏

It is unfortunate that core facilities for this locations are not available and there is no estimate as to when they will be. I have also had problems cancelling, paying for a third month I shouldnt be now. No contract is cool, but it shouldnt be this hard to cancel a month to month plan.

Think twice before joining a golds in the OKC metro.

No, just no. Pool isnt up, saunas are not working, unfriendly front desk guy. I requested to cancel my month to month and it was granted. I requested it on April 7th and they said thats a 30 day notice... I was charged for an entire month extra vs them doing the right thing and doing a prorated amount as I only used this place one time. Manager refuses to refund saying its a full 30 days but Ive been charged for two full months now. I will be reporting this to the BBB as well. Absolutely unprofessional and its no wonder they have so many bad reviews.

Good gym no real complaints!

I love this gym!! I was so glad when they decided not to close it. It is clean, friendly, and machines are maintained. I always look forward to coming here.

Nice place, people are very friendly, location is great for me..Generally clean and well kept.

Im one of many who got ripped off enough to write a bad review.

It is a nice gym, but if you go after 5pm on a weekday, there are tons of people who do not wear masks. They only need a mask to enter. Once they enter, they do not have to wear it.

I hate this place. The people at the front desk lie to your face when they dont know an answer. Nobody but the manager knows about the promotions and sometimes not even then. They closed gyms in my area and neglected to get anything in order regarding transfer of promotions like the golds challenge. I am going to move to a better gym like anytime or VASA. Golds is such a scam.

Terrible gym 3 months ago I got charged 200 dollars they didnt show it so I had to get banc records to show them they did take it out of my account. And now today they charge my card 350 dollars out of the blue my bill isnt even due until the 25th and how is it that much???

Staff is amazing and very helpful!

Kinda gross sometimes

Good facility, great staff, however the suana always seems to be down at the kickingbird square location. which is a bummer

Ive been going to various Golds for many years now. This location is not bad equipment wise. The layout and the amenities are nice. But its not properly cared for and management does not seem to care. Ive gone to the gym every night this week and the same exact used, practically empty water bottle, has been sitting next to a bench at the free weights since Monday. Its a regular ole plastic water bottle so it can definitely be thrown out. I love Golds, it just needs to be take care of better.

Well I thought this was going to be a good experience but it didnt work. The sign up process was easy and was told that the kids watch area was going to be a flat rate plus my membership so I signed up in May 2017, but it was not to be, July comes around I get to the gym to workout and the manager confronts me stating that theres a kids watch fee PER KID plus my membership (I have 3 kids and fill time dad so they are always with me). I told them the reason why I signed up with the flat rate for the kids watch plus my membership... And they wouldnt even budge or make an exception so I cancelled. Dont go there because the employees arent on the same page and will say anything for you to sign up

DO NOT USE THIS GYM, OR ANY GOLDS GYM FOR THAT MATTER. When i signed up i was told i would be in a contract for only 3 months and that after that it would go month to month from there. I tried to cancel today after a year of paying my bill on time, purchasing sports apparel and drinks and food from their location. When i tried to cancel they informed me that i was in a 2 year contract and told me it would be $400 to cancel. Do not use this gym, LIARS.

We joined the Gym in December with a family membership, and have had nothing but problems with our billing. They wrote the account number where the routing number supposed to go, they set me up as the primary, even though I wasnt even there to sign for it. When I advised them I didnt want to go anymore and wanted to change the primary they said we had to close that account and set up a new one as you cant change the primary. That created a whole set of problems. I was supposed to have a credit on the new account and not be billed for a month. I continued to be billed, and billed the wrong amount. I even had to resort to a stop pay issue at my bank to stop them from billing me. My bank told me Golds in Edmond is the worst, they have more complaints about their billing. Ive made at least 2 or 3 phone calls per month to try to get this resolved, and I have finally given up and cancelled our membership. However, I paid a$50 membership fee that I cant get back, and several of hours I cant get back. Save yourself the drama, go somewhere else. It is a nice gym and close to campus for my kids, but management (Danielle) is incompetent, and apparently there is a lot of staff turnover.

Last couple of weeks it seems hotter in the gym than outside and fall isn’t here yet. Turn the AC on please as it should be set to 70 max for cardio and weight training areas. 75 is great for the pool but not aerobic workouts indoors.

The lady in the front desk she was so rude and she didn’t trust me she ask me to take a picture and put it in my file so this is so disrespectful as customer I been a regular customer for a whole never happen to me

Been a member for a 8+ years. Cant get a fan or circulating air to save your life. No longer are the bathrooms cleaned. I only go since its close because I would never want to shower there. Also, they let some loud lady train people, but she is not an employee

Terrible gym. Machines always down. Wifi never works.

You can do much better than Golds.

Beware beware beware. no problems with gym but problems with payment and cancellation. I was out of country and cancelled my family membership online. After I cancelled I received a confirmation message that it has been cancelled and last billing will be the following month. I didnt check my credit card statement for a while but noticed I was charged 6 additional times. When I went in, they said it was because the primary account wasnt cancelled but secondary. Who cancels a secondary account on a primary account if you are still going to pay for the whole plan? no refunds. at least they stopped charging me right after I talked to them. but still took my $200 that I payed for nothing. Gym is good and clean but beware of their payments and billing. If it wasnt for them taking my money I would have given a good review. Everyone just beware and talk it through before signing up

I enjoyed this gym a lot more when it was 24 hours. Pretty decent place with all the basics.

I have been going to this gym for long time, about 7 years. Recent times I found out this is a hooker station instead of a gym at night. The night shift employees bring their so called girl friends/ hookers to gym at night and vanish into to day care center at the gym or the room by the yoga area or the one by the steam room to have sex. You dont find any employee at the desk even if you need help with something. I also noticed one guy was high medicated, and high. These night shift employees are pot heads. They have random girls, not employees or members sitting at the front desk browsing main computer putting their feet over something. These night employees have their mind set somewhere and its disgusting what they do.To be fair, the day time staff is ok, because there are enough people in the vicinity so they cant act as repulsive as they do at night. I hope management would do something about this. I was taken aback by these incidents and I have experienced this for sometime now because I go to gym late nights or early morning.You only see random girls sitting at the front desk who they call their girl friends and having sex in the back rooms or smoke weed with friends. This is repugnant and scary. I wouldnt want my daughter coming to gym at night at all and I asked her to either go day time or go to another gym.I dont know why management is blind to these incidents. I wish they have better surveillance on these crazy, pot heads so members can have a safe environment.

Manager pretended to be on a call so she didn’t have to talk to me about my membership cancellation issue.Very professional, those are the type of managers that I want running my gym.

Wonderful Staff. Has A Variety of Everything. Great Place for the little Ones.

Yeah they have the most excellent staff make you feel at home and grade equipment

Has enough equipment for bodybuilding. it’s close to home and and not over crowded.

I have been a Golds Gym member from more than a year. Because of some reasons i need to cancel my membership, i did that before thanks giving break and the employee told your membership is cancelled and good to go. But they didnt cancelled my account and keep charging me for the recurring billings and also for the Annual membership fee. After noticed that i was keep billing and when to this location they said your account is active. They overcharged me like 75$ and they are saying that they cant refund it back.I also called the customer care and i got the same response. This is my worst experience and i will never go to golds gym again and will tell the same to my friends.

Cable machines have been broken for at least 3 months with no mention of when they will be repaired. Weights are usually laying around on the floor. Disinfectant bottles used to clean machines are not maintained. Overhead music is hit or miss. Staff is very unptofessional. No ownership of their gym. They usually stay at desk watching videos on their phones. No monitoring of the gym itself. I have been going there consistently for over 3 years now and there is a definite pattern. No leadership, ownership from management. For the 3 years+ I have been working out there, I couldnt tell you who the manager is. Frustrating...

I have been a member at Golds since it opened. Great location and access if you live in North or East Edmond. All you can ask for in terms of weights, cardio and classes. Needs to improve on cleanliness and I have complained about that before. Staff needs to interact more in terms of walk-throughs for the cleaning. If you are a motivated person and do not need a coach to push you to work out then this place works. I am a 5:00 a.m. person and have seen the same groups of men and women for years. Never seen any sexual hanky panky for what it is worth. No gym is perfect. Never had a problem with billing but always did things face to face to make sure I was understood in what I wanted to do and what managements idea was. I would not have stayed here if it did not measure up. The price was right for me.

It is a standard gym because keep the traditional but no or very few innovations in motivation and trainning

If I could give a zero rating, I would. I was weary to start a membership here because of other reviews about billing. I decided to give it a try anyways. When it came time for me to end my month to month membership, I signed the paperwork, expecting two more payments as per the agreement and then everything would be fine; however, this is not the case. Gold’s Gym has been recharging me a charge for 3 months now. At first, their general manager, Shannon, was easy to work with. It took a bit to get her on the phone due to scheduling but we talked and I thought it was going to get fixed. Then a week goes by and she responds to an email saying she was getting her billing team to look at the issue. She has since stopped replying to any communication requests. I even mentioned I would be bringing an inquiry into this businwith the Better Business Bureau. I should have looked here before doing business with them as it appears to be this location on the BBb’s website that had an “F” for failing to respond to 3 or more inquries. That being said, my card is still getting charged. I have done everything I can as a consumer that I know to do to rectify the situation to end this matter but Gold’s Gym is refusing to cooperate. So please, if you’re on the fence about joining Gold’s Gym, this location in particular, I warn you to take caution. Even if you are not on the fence about joining, you may want to consider this as something you may potentially have to deal with. This has been the worst experience in dealing with a business in any regard. I hope they see this is wrong and that this type of behavior Is unacceptable.

Started about 2 weeks ago! its a good place. Recommend personal training these people know whats wrong with you! specially Zack!

I signed up and they told us we had to do a bodyscan so we went in and the lady was nice until she told us that we had to sign up for a class which was 200$ more and we told her we couldn’t do that and she told us they werent allowed to show us how to use the equipment so we wanted to cancel. after that they were rude to us and didnt want to help at all. so we signed all the papers saying that we would get our money back in 3-4 days because it was within the 30 days and we didnt have to check in 8 times before we would get our money back. well we just checked and they still haven’t given our money back and we went to ask why and it was because we didnt check in 8 times and they wont let us cancel after the 30 days and we wont get our money back. we come in to check in but they shut down our account so we cant check in. and now they tell us we have to come in for a body scan to finish up the cancellation. our 30 days ends in 2 days and they havent helped us AT ALL. AND their manager doesnt do anything to help a girl out. if you want an honest gym this aint it because they’ll scam you.

Terrible.Getting a towel, a simple towel, as even a supposed VIP guest for the week was like begging.I literally had to ask the guy at the front desk 5 times for a simple towel so I could wash myself before going to work. Come on!

I love both gyms. Friendly, pro fessional people.

Do the right things consistently and good things will follow, treat customers with respect and more business will come.....

Theres some huge dudes here! Lots of room for cardio, TRX, squat rack, free weights, swimming, hot tub and sauna.

24-hour gym easy to find with a pool and water aerobics

Overall pleased with the gym. Only two complaints. There is an ellipitcal machine in the cardio cinema room that squeals LOUDLY whenever someone uses it, and it is extremely distracting! Ive reported it in the past but to no avail. Second issue is some people create their own parking spaces making it difficult to navigate through the parking lot when it is busy.

Always good for morning mayhem

24 hours love it when I cant sleep thanks guys

Worst gym ever. Cancel my membership after my contract is over in Oct. Mail me a Collection in DEC. I call them and ask where they get the fee from. They say since i cancel in oct and the membership is reflected till Nov. But yet they send a letter in Dec. Saying i didnt pay for Nov.. charge me an extra $25 late fee.

Great place friendly staff,good selections of equipment.

Hours are convenient. Staff unhelpful and unfriendly. Terrible customer service.

Dont even think about this gym. Terrible, Terrible and Terrible. If you decide to enroll in their membership you ARE screwed. Save your self a headache and MONEY and go somewhere else. If you dont trust me, go and try it your self but believe me you will wish you never did.

Had problems with other male customers in the swimming pool and hot tub. Left and didnt go back.

First all, dont join this gym. Its is only so-so. But if you must join, pay only in cash. Dont ever give them your bank account info or credit card. You will be faced with incompetence, overbilling, underbilling, and the complete run-around. God-forbid if you try to terminate your membership or have to call the customer service department in Dallas. You will be met with rudeness to no end. So I went into the location to cancel my membership and asked to pay my balance in full. The local desk clerk gave me a balance due, which apparently was incorrect. Silly me for assuming that the desk clerk had a brain in his head. So then, they start hounding me for more money, then give me a refund check, then hound me again for more money and threaten to turn me over to collections for what amounted to a clerical error worth $13. Bad customer service all the way around. I will never set foot in this place again.

I have been to a lot of gyms and have been by far most unhappy with these gyms (both Danforth and Quail Springs). The Danforth location has serious air conditioner issues and its too hot to work out in there-and the other location stays so crowded that you cant get on a machine and if you do finally end up on a machine, a group of tools comes over and asks how many more sets you have and stands there while you finish. The pools are supposed to be designated for exercise and lap swimmers and most people are in there standing against the walls with noodles and get mad when you try to swim laps. We specifically asked about over crowdedness at peak hours at our initial signup and were told a couple of different times that, there are not enough people in all of Edmond that workout enough to overcrowd our gym. Well, within a month, we were having to park at Best Buy-absolutely no parking and no equipment. The kids area is lacking in toys, and stuff for them to do as well. We will not be renewing our membership and cant wait until our current one ends.

They say you can cancel at anytime, but what they dont tell you specifically and clearly (at least in my case) is that it takes 30 days to cancel and you have to still pay in that 30 days. They do no pro-rating. Also, major charges in January for improvements to the gym that they decide to improve without your permission. This year we were charged $30 per person on our membership for them to add new flatscreen tvs. Very frustrating. And if you cancel your membership the next month, they do not pro-rate it.

Easily the best gym OKC has ever had (referring to the Edmond location) and Im not really understanding the vitriol from those here who are rating it low other than for seemingly problems with cancelling. It has a regulation sized basketball court, a swimming pool, a huge weightroom with every possible machine, barbell, dumbbell, bench, etc. you could hope for and a cardio cinema which is very cool and they always are playing pretty current movies. Not to mention there is tons of eye candy everywhere to look at and some of the hottest women youll see in OKC. I love it and its easily worth the $36/month.

Great people, facility needs repairs!!

I walked in to find out more about the gym and fitness classes... Long story short I found the staff to be very rude and totally not helpful. Never stepping foot in there again- I feel like I dodged a bullet!

One phone call told me no worries about renewing till it was in next time then IN said oh itS PAST 30 DAYS AND THEN TRIPLE PRICE TO 500 DOLLARS A YEAR PRE PAY.... GO TO LA GYM WHEN IT OPENS!!!!!!!!!!!!! WHISH I COULD GIVE A LOWER RATING !!!!! STEAM ROOM IN 2 YEAR OLD CLUBS BEEN BROKE 6 MONTHS GOLDS SUCKS

Saunas need to be cleaned better and more often.

If you are going to join a gym, I would recommend you find a good local gym, not Golds. Their advertisements are misleading and it is nearly impossible to cancel a membership.

More cardio than weights, music is almost non existant.

Great staff, great location, and a clean gym.

The pool is always cloudy and the whirlpool is also dirty. Most of the staff is unfriendly.

They never have their air conditioning running, no one is in charge and always hot. Cheap cheap cheap.

Bad experience, never come back to this gym again

Best training personnel.

Very poor customer service. They make it impossible to cancel your membership.

Speak spanish i want to register

Just focus.

Nice

Perfect gym

Meh

Get Big

Impossible to cancel membership. Go into gym - told to cancel online. Go online - told to go into gym. Send certified mail - rejected because must include payment despite auto-draft still taking place!

This Place Has got EVERYTHING!!!!!

They keep it clean.

Open 24 hours

Its golds

Very good

Uh yeah

Worst place .

Great!!

Yup

Closed gym and suitable in all categories and with a weekly or monthly subscription and other and distinct cinema in the gym lounge and also contains a very large swimming pool