I bought all new Sears appliances 8 years ago. My refrigerator isn’t cooling so I called and was transferred over and over again, no real person to speak to, “press one” etc. Was disconnected several times. When I finally got through to a person who barely spoke English I was told there is a 6-8 week wait for a technician to be in my area (Eau Claire WI). I was told my condenser and compressor are still under warranty, which does me absolutely no good when there is no technician available until June 29 (it’s May 7 today). I called several other appliance repair places and none of them will even LOOK at a Sears appliance, “impossible to get parts”. So I had to buy a new refrigerator, and will never buy anything from Sears ever again. Completely worthless service.PS Whatever you do, never pay for Sears’ extended warranty service...I made this mistake once, paid $99/month and when my washer broke I had the same issue. No technicians available for 2 months. Non English speaking people on the phone. Disconnected multiple times (code for “hung up on by Sears employees”) Ended up fixing the washer myself, for the low low price of the $1200 I paid for the worthless warranty (which they keep renewing even when you tell them to cancel it). Total scam!

My repair man was very polite and on time. He fixed my stove in a very timely fashion.

Our Sears/Kenmore washer/dryer set has been serving our family for almost 14 years now - even through years of 3 teenagers & all their friends! We always kept a service agreement on these hard working machines, so the routine maintenance every other year or so is probably why they worked this long. Now that parts are no longer available, we are looking forward to learning of the replacement settlement we will be offered by Sears - we need to start shopping for our next Kenmore appliance set.

5 year old Kenmore Refrigerator. Need new Compressor installed. Contacted Sears Repair on Sept. 3, 2020. Repair man came on Sept. 29th to diagnose refrigerator issue. Repair man unable to fix refrigerator on this date because my truck broke down 2 days ago and all my supplies are on that other truck Charged $95 for this visit to diagnosis. Repairman thru Sears can not get back to fix until Nov 3, 2020!!! All parts to fix refrigerator are covered under manufactures warranty and have been sitting here since October 5th. Sears you have poor customer service and extremely unprofessional when I call to check to see if I can get an earlier repair date. Will never purchase another appliance from Sears!

A repairman visited the day after I phoned for service. He called ahead of arrival and came as expected. He explained the need to order a part and plan to return within a week. Not only was the dishwasher repaired quickly, but the little black panel that attaches to the bottom of the washer was reattached, without my asking. It had been hanging by one screw for some time, so that made my day.

The repairman was excellent, personable and efficient. The work he did was quick and good and worth a high rating. This WOULD have been a 5-star review if the arrival time window I was given wasn’t so absurd...8 am to 5 pm. Some people work outside of the home, have to take off work, or totally rearrange their days to accommodate this foolishness. A three or four-hour window should be adequate to schedule, but nine-hours? Really? Even cable, telephone, and utility companies do not yank our time-chain this much any longer. Shame, Sears! Thanks for sending the email asking for my review. I am happy to share my frustration.

Had a fairly quick turn around with the repair call. Communication could have been better in that the repairman reached me by phone in the AM, but later communication of his coming our way came via an automated who told me to access his arrival time through me email. I didnt have email service where I was located at the time...so we were clueless as to when hed actually get there.

Tyler has been our Sears technician before for our yearly maintenance check of our washer/dryer. He has always been prompt, courteous, friendly, & professional at his job. He has given compliments on my personal care of the appliances and also some helpful hints & suggestions to insure cleanliness & performance. He leaves his shoes at the door, meets & greets us with a warm smile, and makes the experience an enjoyable one, for sure! Well done, Tyler!!

Technician sent out was fast and performed his duties well. All that was required was a blade change and to grease the front spindles. I also purchased at a discount an air filter and while the tech was installing the blade I slipped on the air filter. Very nice guy who has come out many times in the past and who is very friendly and extremely courteous.

Super expensive, but service man was pleasant. It would be nice if there were smaller windows rather than 8-12 pm, 1-5 pm, etc. Easy and convenient scheduling system. Ultimately, they fixed my dishwasher so... Mission Accomplished.

Frank was great. He was on time and knowledgeable about his work. He was very personable. He had the dryer problem diagnosed in short order and fixed with parts had had in his truck. It was a great experience and we would use Sears Appliance Repair again!

Our service person was excellent. He found that our hoses were bulging and could fail at any time, what a god-send he came when he did. He was courteous, made helpful suggestions, promptly arrived and worked quickly. Thanks again for the fine service.

Tech seemed new. Didnt know how to shut off water to unit. I had to figure it out for him as he didnt set the gasket correctly when checking the inlet filter so it leaked. He didnt know how to correct this so I had to do it for him (reassemble the filter unit so it wouldnt continue to leak). Maybe he will improve, but didnt seem to know what he was doing for my maintenance call.

Appliance wasnt repairable. Technician was personable, but I didnt get to site in time to meet him face to face. Timing could have been done better as I was notified by your internal message service regarding technicians time where as if the technician could have called, I would have been able to go the 27 miles to the repair location.

Service was great. One suggestion: getting the part to be repaired in 1 or 2 days and having the repair completed sooner. I was without a dryer for 9 days.....very inconvenient.

Great service. My initial call to Sears brought immediate. They knew who I was, had correct info, set up appointments. The service people who took care of my dryer problem knew their business. I am happy!

The repairman came on time and took care of the job quickly and efficiently. He realized that it was more of an instruction call rather than a repair so he adjusted my bill to reflect that which I really appreciated.

Very personable and knowledgeable Technician. Arrived promptly on the day scheduled and diagnosed the issue in about 30 seconds. Great service and very custom-oriented!

Excellent service and very efficient! Our lawnmower which is 7 years old runs like new thanks to this service!! Very satisfied with Sears service!! Would definitely use again!

Prompt, courteous service. He called ahead as promised and arrived on time. He explained the workings of our freezer, did his maintenance swiftly, and offered advice to make things work better.

The repair (replacement of the compressor) has to this point been successful. Both repairmen, the first to diagnose the issue and the second to complete the repair, were friendly and knowledgeable. Unfortunately, Sears do not use their own repair men, at least not in our area and they contract with A&E and they came from MN to service our fridge in Wisconsin. We requested service on July 5th and the first available appointment to send someone out for the initial diagnosis was July 17th. The first appointment to replace the compressor was not until August 1st. We were fortunate to have an old refrigerator in our basement we could use while waiting for the repair to be completed. Again, the repairmen from A&E Factory Service were great, however to have to wait so long for someone to come and look at it and then wait again for the actual repair on fridge a little over four years old was very frustrating. We purchased all new Kenmore Elite appliances in 2013, including a $500 3-year extended warranty on each of them. Thank goodness it was the compressor which was covered by the manufacturer for 10 years. We did not have to pay for any of the visits, parts or labor. Also, we were unable to find a local repair service who would work on our Kenmore Elite because the compressor is made by LG and, as we were told by the small repair shops, a salesman at Best Buy and the A&E repairman, it is not profitable for local shops to carry the parts to repair appliances made with LG parts. Fingers crossed this new compressor does not fail anytime soon. Again, the repairmen were great. Its unfortunate they dont have more support and have to drive so fair to service customers.

Had to click on one star, but wanted to click on none. Really disappointed with maintenance service. The technician spent less than 10 minutes looking and feeling the equipment. He was going to walk away without checking the oil level. When I asked about the blades, he just put his hand under and touched one blade and said there was a chip, but didnt bother checking the other blades. In the future, please do not send this technician for maintenance service.

I would rate the repair service as excellent since the repairman did an excellent job and was very helpful. It did take a week before he was able to come, however so that is why I rated this 4 out of 5.

Tech did yearly maintenance on washer, dryer, stove & refrigerator,He did a great job, very thorough!!!, very nice young man!!!Would highly recommend Micale!!!!

I cannot say enough for Mike, the service man who repaired my twenty year old wash machine. After a very brief description of the problem he immediately diagnosed it and within 30 minutes had it resolved. Excellent service, I highly recommend a raise!!!!!!!!!!

Made an appointment for refrigerator repair, told would be there 1-5PM. 3PM get a text that it is canceled next avail able appt not for 6 days.

Repairman was courteous. I did not receive a text before he arrived, which I was informed I would. He did not vacuum anything although clean condenser was an item on the checklist (which wast checked off).

The repair was conducted VERY quick;y and efficiently and the service Rep was friendly and knowledgeable--Excellent service!!

The technician was friendly, professional and thorough. I appreciated his counsel and he left me feeling like my appliances are in good hands.

Sears Techs are top notch-none better. They are thorough, knowledgeable, and go above and beyond. Thanks Sears!

The repair guy(frank) was awesome! he called me when i should expect him here . fixed my dryer in less than an hour!

Service man was pleasant and in time but the job was done. He was called because the free and drain were clogged up. he said it was fixed but when I went to check the filter I found that the drainage hose did not work. I had to call again and the second person took it all apart and opened up the line.

Very knowledgeable of my equipment. Did a great job diagnosing the problem and tried to find parts on his truck to fix the problem, but he did not have the right parts. I fixed the problem myself and now the lawn mower works great.

Awesome Service.. Micale was here in the time frame I indicated that worked best for me. He was thorough and respectful of my many questions..

Great service. Repair man was very professional and had the part I needed in his truck. I would recommend to anybody.

The repair man called before coming. He was in and out within about 30 minutes. He was very friendly. Showed me what he was fixing and also put in a screen we needed. We had the extended warranty so we didnt pay for the $257 it cost to fix the washer.

Service technician was very helpful and she explained quite a few facts on my new washer then the sales representative that sold it to me.

Apparently the third time is the charm as it took three service calls over the course of several months to get our Schwann exercise bicycle operating properly.

The worst. No one local you can talk to--calls go to very inefficient call center somewhere. Repair guy failed to show up for scheduled appointment. Part took a week to arrive and then, when installed, didnt work--they sent us a reconditioned part for our apparently obsolete eight-year-old dishwasher. Fired repair guy on the spot. The big selling point for Sears appliances has always been quality service--apparently thats no longer the case. Not a good experience.

Sears Appliance Repair Service is excellent! Fast service, pleasant repair person, great customer service, reasonable price!

The tech was on time, worked professionally and fixed my washer! Polite and courtesy. Thks Frank!

Very personable and knowledgeable. He took the time to answer my questions and concerns. Thank you!

My refrigerator was not repaired. It was replaced, thus the service appointment was cancelled. The scheduled appointment to install a new compressor was to supposed to happen on October 24th--6 weeks after I contacted Sears needing repairs! It is unreasonable to expect the customer to wait that long for repairs. On the initial visit the technician diagnosed the problem; parts were ordered and an appointment scheduled to install 12 days later, but the parts ended up back ordered and when they finally came it was going to be another 3 weeks until the technician could come out to install. Totally unsatisfactory!

Our service tech was efficent, knowledgeable and gave us so many good suggestions on how we can use our appliance best! She was great!!!

This Service repair man took the time to answer all of our questions, and actually take the top off of our wash machine to check out what might be wrong with a balance problem, other than a very sensitive leveling system this machine has. Thanks to Him we are more knowledgeable about our wash machine now!!!

The service technician was awesome. Very knowledgeable and friendly

Very nice, professional, and helpful repairman. Happy my dryer is working again!

Repairman was on time and was very efficient in repairs. One of the reasons I purchase from Sears is the wonderful extended warranties and knowledgeable service personnel.

The maintenance person was here about 10 minutes. In previous years the person was here at LEAST a half hour looking the machine over. I hope everything was taken care of that needed to be.

Excellent response to our request for service on our Kenmore washer. Repairman came the very same day. He was very efficient, fixed problem & gave advice for the future on how to make our Kenmore washer & dryer continue to operate efficiently!

The service technicians, Tyler, was great. I plan to ask specifically for him next year for the annual alliance maintenanemail check.

Too expensive and not very helpful

I have a question on my billing concerning the repairs that took place on 10-07-15. The repair person arrived on time, no problem. He walked into my work shop and saw the saw electrical plug was not pluged in. He pluged the plug in and the saw worked. He went back to his truck and filled out the invoice. He charged the $99.00 which I owe. How ever he also charge an additional $30.00 some dollars for just plugging the saw chord in. It took him about 10 minutes to walk to from his truck to the work shop plug in the chord and walk back to his truck.I would appreciate you giving me credit for the costs over the $99.00 charge. I disliked the billing amount. Thank you.Wayne

I own Sears yard tractor that had a 5 year bumper-bumper warranty. Was having problems with blades cutting grass unevenly. Called service and they scheduled an onsite repair. Tyler the technician was untime, fixed the problem and cleaned up very throughly. Have used this service several times and plan to renew the service contract for next year.

Great service, learned a lot about our tv.

The technician was polite, on time, knowledgeable and efficient! Excellent.

No Sears repair service was here on December 13th. Never had one scheduled.

Very efficient and helpful with all our questions.

The guys were great and knowledgeable. Thanks for the help.

Technician told us if we cleaned our vents that will help our issue. Cleaned vents out and now the dryer doesnt dry anything unless we let it run for two hours. Tech told us it could be a timer issue if vent cleaning doesnt help but that doesnt explain why nothing dries anymore. Very unsatisfied.

Excellent on time service for our clothes dryer

The Tech was very professional and helped us solve our oven problem. Very happy with the service call.

Took them 3 weeks and 2 visits to fix a dispenser. The parts arrived at my house 1 1/2 weeks before repairman returned. Should not take that long for a service repair

Frank did a great job; identified and fixed the problem quickly.

Professional, prompt and top notch repair service.

Excellent service from a friendly and professional technician.

Service Rep.was both knowledgeable and personable!

Arrived on time and was very efficient and helpful.

Friendly, knowledgeable and efficient service technician.

Great service, please repair man.

Want to charge 95.00 dollars to come back and change the blades on my mower because they put the wrong ones on Nice needless to say I wont be giving them anymore business,

Cant say enough good things about the technician he was great only complaint I have is had trouble getting the first part was on back order for three months.

Great service on our grill!

It was terrible. our range was never repaired. Appointments kept getting cancelled by you

Frank was very nice and informative>>>

Showed up late outside the 8-Noon window. 15 minutes for $169 outrageous pricing!

The service man went above and beyond to make sure it was done right !!!!!

Our serviceman, Mike, was very helpful.

ONTIME, KNOWLEDGABLE, EFFICIENT

Fast,pleasant service.

Service man was very professional and identified the problem quickly.

Fast, efficient, thanks,Diane Rusten

Very positive.

QUICK & GREAT JOB!

Very professional serviceman and problem is solved

I didnt like this repair man. Didnt do his job. Was there for a yearly maintenance and he didnt check all my appliances. He was unprepared for what he was here for.

Timely and effecient

Fast and friendly

Technician was prompt and professional.