I was relieved to know that I could get coverage on our house that was willed to us but not having the insurance in our name for one year was a problem. I spoke with Tiffany and she was familiar with that type of situation which made me feel that this company will take care of us. I really appreciate great customer service from the Insurance Pros.

I HAVE SENT A COUPLE OF FRIENDS OF MINE WHO WETE LOOKING INTO STARTING THEIR OWN BUSINESSES TO SPEAK WITH ANNA .ONE OF THE FIRST THINGS YOU HAD BETTER LEARN QUICK IN BUSINESS IS KNOW YOUR LIMITATIONS. I KNOW I AM HANDS DOWN ONE OF THE.BEST GLAZIERS IN THE STATE BUT WHAT I DON’T KNOW ABOUT INSURANCE AND WORKMAN’S COMPENSATION COULD FILL THE GRAND CANYON. ANNA HAS YET TO LET ME DOWN IN THAT AREA.I AM THANKFUL TO HAVE FOUND THE INSURANCE PROS EARLY ON AND KNOW I WILL BE A CUSTOMER FOR LIFE!BEN MOOREPRESIDENTMOORE GLASS & DOOR

Our agent, Charlie Dickerson has been an essential part of our life planning! We go to him for homes, cars, life insurance, etc. He is patient and explains the rates and fits what is best for you and your family. He doesn’t just slap a number at you and try to make a deal. He cares about protecting you and your family.

Can’t say enough great accolades about Charlie Dickerson and team Tiffany snd Susan. All show heart, care, interest in me and my company, and being a part of my team. Charlie does not stop or take short cuts. I’m in fir the long haul. Put him on your short list of great agents. Nancy Seymour

Knowledgeable agents and quick service. We have been customers for over a decade and were very satisfied!Ryan Pickett

Very thorough explanation for all questions we had, and walked us through all the steps.

Yall got me a better deal on my car and renters insurance, I am saving $30 just on the car insurance and another $50 on renters insurance

The Insurance Pros employees are extremely patient and took the time to talk through all the options with me. They exhibited excellent customer service and were a huge help.

When I called your office the person was able to help me without transferring me and that was kudos to me. She was able to do what I needed and quickly. Kudos

When it appeared that Progressive was about to increase my rates rather than lowering them, you didnt hesitate to find me the same coverage with a different company at a considerably lower rate. And it was done very quickly as well. I look forward to working with you for years to come.

Agent addressed areas of improvement regarding old coverage vs. new coverage. Agent was able to insure all properties and responded in a timely manner. Very pleasant experience all the way around.

Honestly everything!!!! since day one Miss Tiffany has been an amazing and has been able to help and walk me through everything I needed to get my insurance correct and my car on the road.

Sam has always been attentive and thorough to my questions and needs, and Ive always felt like she is addressing my goals instead of making a sale. Ive had bad experiences with agents at different companies putting their commission ahead my needs, and I never worry about that when working with Sam and The Insurance Pros.

Love working with Sam and the Pros team. She is a wonderful resource for small and medium businesses looking to find coverage for owners, employees, and liability. But most importantly, shes available for questions and strategy to help your insurance work for your business needs.

When our new, 16 year old driver was in a car accident, you guys really came through. The process was easy. Each step was clear. Communication was great. And the coverage was fair. I appreciate the small town feel of the Insurance Pros. I feel like we’re on the same team.

She listened to what I was asking for, offered options and responded to questions very clearly. Response time was speedy quick (compared to other companies). Overall, great customer service.

We moved to North Carolina four years ago and someone we trusted recommended The Insurance Pros. My wifes father was our Agent for many years so the standard of care we had enjoyed was high. Weve not been disappointed. The Insurance Pros are stellar professionals in a world that increasingly decides to outsource customer service to robot phone menus or Tony, trying his best to assist you with broken English. Nothing against Tony but the many advantages of working through a home town office are priceless.

You were recommended when a family members license points increased to 12. Allstate was going to rob us blind for 7 years. Thankfully General Insurance did not impose the max. AND I could maintain coverage on my new car. I have also had a windshield claim which was handled online and taken care of with no hassles

Would recommend Erie Insurance and the Insurance Pros, our agent is Charlie Dickerson. They have been extremely helpful with all of our claims. The claims were handled promptly and politely.

Anna was superb to work with.!

Im pretty ignorant when it comes to insurance, and starting a business & trying to figure out that aspect was a nightmare for me, until I connected with Sam at The Insurance Pros. She got some basic information from me, and was able to translate that into exactly what I needed for my business, then walked me through everything so that I understood what I was getting - and what I was not. An otherwise intimidating process was made much easier and pleasant by the good work of Sam and The Insurance Pros.

The team was responsive and helped me get the best quote to address my needs. Always feel like theyre on my side and watching out for my best interests. Thanks!

This is the best place to get your insurance! So glad I made the call here. They got me the cheapest and best insurance. I couldnt be happier! Thanks Insurance Pros!

Always someone there willing to help and answer calls. Makes filling claims a lot easier. They have a great team there and I would 100% recommend their service to anyone who needs an agent. They really make filling claims simple which allows you to go on with your life without have to worry about the insurance pros missing something. They go above and beyond for their customers.

The Insurance Pros have the best customer services and they will find you the best insurance for whatever it is that you need.

Trust! We have complete trust in Charlie and the information and guidance that he shares with us for our personal and business insurance policies.

Sam has been a pleasure to work with over the last several years. She is extremely responsive, takes the time to look into any inquiry or help with any issue.

Charlie has consistently been responsive, has always informed without pressure, and has demonstrated a sincere interest on our behalf. Cordial and professional.

The best place to get a great deal for insurance. They take the hassle out of shopping for new insurance. Thank you so much Anna for helping my family with a great price for our insurance!!!

Love this place. Everybody is so friendly and helpful. I will recommend this agency to everybody.

Elisabeth was very efficient and prompt on helping us switch over our home and auto policies from Maryland to North Carolina!

Professional, no-nonsense service with excellent advice and performance. Superb.

Great client service with excellent products and pricing for your personal insurance needs. Tim took the time to review my policies and saved us money over our previous carrier with better coverage as well. I highly recommend them!!

The Insurance Pros go above and beyond to make sure my family and I have the correct coverage for a great rate!!

- Timely response- Provide quotes with respect to your needs- Explain process in details and advice on options- Friendly and available

I am a VERY satisfied customer of The Insurance Pros of Durham! Charlie has been there for us every step of the way. Thorough review of our insurance needs, combined with personal attention, outstanding knowledge of the products that best fit our needs and a true commitment to helping us get the most affordable options makes doing business with this company a true PLEASURE! Thank you Charlie, and the whole Insurance Pros Team! As our soon to be married daughter expressed her feelings about your service, You guys ROCK!

You guys are awesome. Always there to answer any of my questions. Owning a business makes time difficult however you guys worked around my schedule and were very honest with me. Thanks a bunch!

Everyone in the office is always very helpful and friendly to deal with.I can always get quotes and/or adjustments to my policy while on the phone.Great quality of customer service, which is rare these days.

Great service!

Insurance Pros are phenomenal, with excellent customer service, friendly employees, the lowest and most affordable insurance prices and they are very knowledgeable regarding all of your insurance needs. I highly highly recommend them to everyone!! I had been with another insurance provider for over 20years and switched to Insurance Pros and saved half of what I was paying!! I would do 10 stars if I could !!!!

I love the fact that if I have a stupid question someone will call me back within 24 hours. They also got us the best rates.

My agent and the entire Cole Mill Rd staff has always been so helpful and reliable for every situation. Cant remember how long Ive been a customer but I know I have never looked at another insurance provider since and never plan to.

The Insurance Pros have always delivered on time and every time Ive had a need whether it was a claim, a question, or the best prices! Im comfortable knowing they represent my interests for insurance needs!

I know when I call Charlie or Tim about any insurance I am going to be taken care of, not have to worry about if I am getting the right policy, not getting charged too much and have the insurance I need to be covered for what I need. They are great to work with and I recommend them to everyone.

Super nice staff. .customer service is great. Insurance Pros have always taken great care of our insurance needs.

The staff at The Insurance Pros are knowledgeable about the business, provide great suggestions and tips when it comes to dealing with claims and are personable and a pleasure to deal with. I have always been impressed with their sense of urgency and continuous commitment to help their customers.

The Insurance Pros are just that! I get the sense that they watch out for me- it’s more of a relationship than it is transactional. I’ve worked with Charlie for over a decade and they cover my house auto and business needs!

Everyone there is so friendly to work with and happy to help me. I get every question answered as soon as I call. Mostly though, the staff at this office always go the extra mile every time I need anything.

They are always so helpful and friendly.

Charlie and his team have been great to work with, fast with feedback, and professional in their advice. Ive greatly appreciated their guidance.

Insurance Pros has been the best Decision Craftsman Direct has made.Tim and Charlie answer all of our questions and I certainly feel like they have our best interest at heart.If I were you I would call them.Lee Mendel SmoakPresident Craftsman Direct, Inc.

Tim and his office always provide immediate responses to any questions we ask, and are extremely approachable and easy to deal with.

Great service from responsible and responsive professionals.

Tim and Charlie and the entire staff at Insurance Pros are top notch. I know that I am covered and that they look after my best interests.

Great folks and great customer service. The staff is always friendly.

Charlie thank you for helping me out today! Great customer service!

They are good insurance Men

Great service. Attentive. Print. Good people.

Very friendly and always professional! Highly recommend them!!

Always helpful and easy to work with

After a long pattern of nightmarish ordeals with NC Farm Bureau, my wife and I switched all of our commercial and personal policies over to Insurance Pros. Their agents are professional, courteous, and very responsive--by phone, by email, and in person. All this for rates that are no higher that what we were paying before.

Always honest and helpful

Great service

Insurance professionals that actually care about my needs and family!