Another local HVAC company told me as a new customer they couldnt do anything for me until late next week. I called Bryant-Durham and they said they could send out a tech the same day. He arrived early, fixed the unit, cleaned it and checked the freon. He was polite and my house was cooling again within an hour. Really great service!

So far this company has rewired my house and replaced the HVAC system. They have been very friendly, Professional and helpful with their work. They called to followup as well to see how we liked their work. We had an issue with one outlet and they sent a repair person out 2 days later. He apologized for the inconvenience and quickly fixed the problem. Im looking at another upgrade now to do with them.

Very prompt response late on a Saturday night to assist with electrical outage. Set up appointment for next day and showed up early. Worked quickly to troubleshoot issues and walk through what was wrong. Would recommend to others and use company again.

Brad was polite, explained to make sure comprehend theOperation of the new thermostat.

They done me well again hopefully Im welcome back soon

Great Job! Installed new outlet and switch for garbage disposal - Dwayne Allred showed up exactly when we were expecting and overcame a couple unexpected (old house) issues. Very friendly and professional. Plan to use Bryant-Durham again for any future electrical work.

Demetrius was the project lead for our electrical upgrade for all of the two-prong, non-grounded outlets in our house. He came the day before the project was scheduled to begin to be sure hed have all the materials he needed ready by the next day and also plan out the order of steps. We had other requests as well: installation of exterior outlets, re-connection of a motion sensor light, re-installation of a bathroom light, and few other odd things.Demetrius took care of the request list and more -- he went above and beyond on multiple things and caught a few hazardous situations we had never known about.I think the work took a total of five days over a two-week period (holiday timing) and Demetrius/DWayne took care of manageable chunks of work each day that never left us without power/AC, etc. by the time they left.Good people, reasonable price for the scope of work, and done in a timely fashion. Would definitely hire them for work in the future, but I dont think well have to! :)

Great service. Our issue turned out to be small. They could have really taken us for a ride, but didnt

Dwayne was amazingly professional, friendly & helpful. He was efficient taking down my multi-piece chandelier from Italy. I would use him again for anything in my house!! Awesome service!!

Dwayne did everything I was promised. He called ahead of time and gave me a correct ETA. Although it was not rainy, because he had come from a job where he had to get dirty, he put on his slippers to make sure he didn’t track in dirt, and he neatly put away the remnants of the two ceiling lights he installed and took care to enable me to donate the lights he replaced. The new fixtures look great, and he worked carefully yet quickly and was both friendly and professional. Very good experience.

Brad was very knowledgeable and attentive to our issues. He offered clear consultation and resolution to our specific problem(s). Additionally, Carol was incredibly helpful in prioritizing our appointment, given we had an A/C issue during warming weather, and Ann was incredibly polite and efficient while working though the billing and paperwork. I would highly recommend their services.

The service was great and professional done. Dwayne was the tech that came out to help us. He was great and a pro. Thank you for your service and I will recommend your services to everyone.

I recently arrived at my home in Durham to find that the air conditioning was not functioning. I called Bryant - Durham Services to schedule an appointment for repair. I was told that I would be put on the wait list since early June is a particularly high demand period. I agreed to be put on the wait list. I was called late that same evening to notify me that a cancellation had occurred. I took that appointment. The technician from Bryant-Durham made a courtesy call that next morning to make sure that I would be at the residence. The technician (Brad Davis) diagnosed the problem quickly, made the repair, and took the time to educate me about what I could do to help with the maintenance of my system. Brad was extraordinarily patient and courteous as he discussed what homeowners should do to maintain their systems. I was so impressed that I asked to be added to their regular service program.

With the decline of people entering the skilled trades, it was so nice to have an intelligent and courteous technician and student intern work on a long list of electrical items from a recent home inspection. The tech easily corrected all the issues. It was encouraging to see the tech passing along his knowledge and experience to the student intern. There is still hope for good quality service and you are leading the way. Thank you Bryant-Durham.

Just had Bryant-Durham do what turned out to be major repairs on our AC. The service was superior! They came when scheduled, even called to let me know they were on the way! The explanation of what needed doing was clear, and the work was done neatly and competently. The office staff (Carol) was very helpful, and the technician (Brad) was extremely knowledgeable, kind, polite, and considerate. I could not have asked for better. WIsh there were six stars!

I wanted to do a total update to the electrical service of an older home that I purchased. Bryant Durham provided excellent service from start to finish. Chris Wolfe came out to inspect the home, discuss my vision and gave me good feedback and a reasonable quote with options. He was very good at communicating and returning calls throughout the course of the project.Electrician Demetrius Allen won my trust and I feel fortunate to have had such a skilled electrician who takes pride in his craft doing the work on my house. He was very thorough and knowledgeable and went the extra mile to make sure it was an excellent customer experience.The office staff all did their part to make this a great experience as well. I had to be out of town and I was able to trust this team! Thank you Bryant Durham!

Customer Gary W. GrantIm very impressed with how courteous and professional the people at Bryant-Durham Services are. From scheduling to servicing everyone makes the customer feel theyre No. 1.Trey, the service tech, thoroughly explained all the details concerning my generator when he was finished tuning it up in a personable manner. I highly recommend Bryant-Durham Services.

Our central A/C unit stopped pushing cold air yesterday afternoon; I didnt notice until 1:30 am that the unit wasnt working correctly. My husband called Bryant-Durham Services this morning and the tech on call came out right away and replaced the condenser. I am so grateful for the prompt and professional service. I highly recommend this company and am especially thankful to Brad Davis. Going forward we will use Bryant-Davis Services for any future A/C or heating needs.

Bryant Durham Services installed two ceiling fans in our house today, they did a fantastic job. They called to see if they could come early and quickly and efficiently installed the fans. Great job, friendly people and I would certainly recommend them in the future. Eric

I wasnt sure if I needed a junction box for a light fixture I was replacing in my home so I sent them a photo of the light fixture and they replied with their opinion (which was that no junction box wasnt necessary). Saved me time and money with an honest opinion. That was excellent customer service!

Technician (Demetrius) was superb. Explained exactly what was wrong and fixed it with dispatch and professional skill. He was good at his job, efficient, personable, and fair. Extremely pleased with the entire experience. Wont bother you with the details of the repair, but Bryant-Durham and Demetrius did exactly what a customer should expect when hoping to get a matter resolved.

Our AC unit was turning on/off on its own. The first technician determined that nothing was wrong with the unit, and the the closed vents downstairs were causing the AC to turn off. The day afterwards the AC shut down again. The company was quick to fix its mistake, sending Brad instead who determined that our thermostat was dying. The service was quick and courteous.

When my attic A/C was leaking, Brad came out promptly on a hot holiday weekend to provide excellent service. He was courteous, professional and determined to fix a challenging mess working at 117 degrees. He listened to my worries and answered my questions. Smart, respectful, neat, great follow-up: all 1st rate. This is my 3rd experience with Bryant-Durham, starting with installing a generator. I have been very pleased and have full confidence in the quality of their work.

Excellent and prompt service! Compulsive in addressing all issues until they are resolved. Very honest business.

Technicians Demetrius and Blake were great!! Did a job well done!!!I would definitely recommend Bryant Durham Service for any future electrical and/or hvac repairs!

Well, it was Friday and this was the only place that could come out the day of me calling. I should’ve endured the heat.They charged me 175.00 for a pound of freon. That’s way higher than their competitor Carolina Comfort Air, even their weekend prices are cheaper. Next they charged me 135.00 to use a small wet vac - the size of a basketball. I didn’t have that much water in the pan. That got my blood going a little so I told the repairman I could just do it if he’s going to nickel and dime me. The old man smirked and told me he’ll just pack up and charge me their diagnostic fee of 89.00 without fixing anything. I let him be and in the end he gave me a 25.00 discount because I mentioned in the very beginning that I was a student of little means.All in all I was charged 374.00 to vacuum water up and get a pound of freon. Like I said, I should’ve endured the heat.

I was retaliated for reporting a supervisor David Dubuc for stealing. This company has no integrity. I quit after that experience. To validate my statement you will notice the owner never replies or tries to ammend the way their employees are treated.

Mr. Demetrius Allen provided exceptional service today to restore electricity to my home and troubleshoot doorbell problems-- He is honest, trustworthy, efficient, personable, and knowledgeable. He went out of his way to listen and advise me. He provided a very reasonable estimate for future work to install 3 receptacles in order to increase capacity in the kitchen and utility room.

After 17 years of faithful service I had to replace my entire HVAC unit. I had always used Bryant Durham for routine service calls and they have been excellent. I called them to install a new unit and they quoted me a fair price on a new Trane and --considering it was July in NC--responded as quickly as humanly possible. The office staff--Carol and Anne-- were most courteous and helpful and the installing technicians--Blake and Shawn--were terrific.Attentive service at a fair price...what more can one ask?

First experience with Bryant-Durham. Technician, Shawn Hackney, was prompt, friendly, patient, & extremely helpful. He carefully explained all my options for repair or replacement of my broken duel fuel heat pump. Overall, his customer service was outstanding & he made me feel that I had made the right choice by choosing Bryant-Durham Services.Follow-up review to say Blake & Brad arrived today, 5/15, to install my new Trane unit. They were prompt, friendly, professional, & did excellent work. I can give Bryant-Durham Services my highest recommendation!

Once again, I had great service from Bryant Electric. Demetrius came out to our house again and did a fast professional job. This time he installed a new electrical receptacle and fixed an exhaust fan. I have always been very pleased with the my service from Bryant.

Quick, painless, and affordable. We had a couple of new outlets that we needed, and it was completed without leaving any trace, the outlets look like theyve always been there. The rep that came out was courteous and professional. He even humored me by answering a question about some electrical system oddities that I had.

Demetrius is a talented electrician who went out of his way to provide exceptional service. He solved our problem efficiently, and even did an expert job patching drywall after moving electrical outlets. He cleaned up neatly afterwards as well. In addition, he was amiable and considerate. We were very grateful for his professionalism and personable service.

I called them to get the estimate for getting the electrical work done at my house. The office staff was very courteous and helpful. Chris Wolfe, the Senior Electrician came over to look at the issues we had. He came on time and was very professional . He spent time explaining the issues we had. I recommend this company highly.

They arrived on time, very knowledgeable and informative. Explained to me my electrical problems. They were very efficient fixing my issues. Would highly recommend them and will always use them for my electrical issues.

I signed up for Schedule Maintenance on a newer home. Their technician Rich came out and did a thorough inspection and identified & fixed possible trouble spots and offered ways to improve efficiency. He also shared the knowledge to increase my awareness of the systems. If Rich is an indication of their overall service level, then I give them the highest rating and would recommend them to anyone. Great work!

Very friendly and well knowledgeable! The worker broke my issue down into terms I could understand, and I did not feel I was being undermined or jerked around. Highly recommend and will use again in the future!

Bryant-Durham Services helped me with serious and difficult longstanding multiple electrical problems in an older house. They answered my many questions, and always gave me good information and advice. They also responded promptly in an emergency situation. They have been excellent in every way.

Bryant Durham has provided services to our firm on multiple occasions; always reliable; always respectful; always on time and very affordable. We would highly recommend others contacting them for electrical and HVAC needs.

Brad Davis is extremely knowledgeable regarding the work he performed and the products he worked on. His professional manner reflects positively on BDS.

Brad came to my home today to give me an estimate for a new gas-pack unit. He was very courteous, professional and friendly and provided me an estimate within 30 minutes for two Trane systems. In December 2018, Bryant-Durham Services installed a new Generac Generator. Chris Wolfe was an excellent engineering technician-salesman, and he followed up with me every step of the way--before, during and after installation to ensure that my wife and I were happy customers. Thank you, Bryant-Durham!

At last our complete remodel/addition is about to be finished. It has been a long journey! Hats off to Bryant-Durham Electric for providing quality service through this process. Their services consisted of new electrical and HVAC for our home. During any project, stress levels can be high from a homeowners perspective when delays come or changes need to be made but whatever the case, they worked to accommodate the delays and the changes. I appreciated that every employee who came on the job was professional and very respectful. I highly recommend. Ken and Rhonda McCormick

I went to Bryant-Durhams webpage to fill out a request for someone to come to my home to see about my electrical problem. Within a couple of hours I received a call asking when I wanted someone to come out. The day of the service, Mr. Trey Osbourne came to my house ahead of time (that rarely happens with house calls these days). . I told him the problem, and he went right to it and diagnosed the problem within a minutes time. Mr. Osbourne resolved the situation in about 15 to 20 minutes tops. In addition to his good work, he showed excellent customer service skills, which is hard to come by nowadays. If I have anymore electrical problems in my home, I will definitely connect with Bryant-Durham Services again. The professionalism, customer service and good work was much appreciated!

Everyone I interacted with at Bryant-Durham during my house rewire was professional and courteous. Demetrius and Antonio, the technicians who performed the work, did an excellent job. I would gladly use this company again.

Recently I had Bryant Electric to install two new outside lighting fixtures in the front of my home. The technician did a terrible job installing the lights and they do not work properly. I contacted Bryant Electric and they will not return my calls. They took my money and refuse to correct the situation. Would not recommend Bryant Electric to anyone.

The best. Always prompt, professional and attentive. Excellent customer service as well. Highly recommend.

I used to work there. They do really well work. And the most professional electric company

Living in an apartment complex isnt always the easiest thing to do. Although there are some pros to renting. I still had to wait and go through red tape to get the request met. So it was a breath of fresh air when the office finally did their part by reaching for the services we requested and Brad from Bryant-Durham came the same day and confirmed our need as a priority. Again it is back to the red tape on when his company can complete the job. But at least he was professional, courteous, and honest. And we look forward in knowing Bryant-Durham Services is available to take care of job at hand.

VERY DISAPPOINTED! I called to get someone to come out to service a generator for me. Winter is coming and I wanted to be ready. The receptionist was very helpful in getting an appointment scheduled for me on October 5th. She said theyd be by between 10am and 2pm. At around 1:30, it was getting close to the time Id need to go pick up my son from school so I gave them a call. It turns out that Bryant-Durham had rescheduled my visit to the following Wednesday and nobody bothered to call me and let me know. That was extremely frustrating because Id made arrangements to be home during the time theyd promised to come and Wednesdays I cannot be home due to my job. The receptionist was kind enough to reschedule my visit to October 16, again between 10-2. Once again, no one showed up. I called Bryant-Durham at around 2:15 to inquire of the appointment. The same receptionist said shed get in contact with the technician and call me right back. When I didnt hear back from her by 3:30 I decided to give them a call (again). This time I got a (different) very nice lady who said that theyd closed at 2:30 and she was there just to man the emergency line. She could tell me nothing about the schedule or offer any information regarding my service visit (absolutely no fault of hers). To know I have wasted TWO days waiting for someone to come by is beyond infuriating and not at all what Ive come to expect from this company. We have had numerous dealings with them over the years, both home and business and have always been very happy. I understand that things come up and that some things cannot be helped but to treat customers this way is, in my opinion, unacceptable. We will no longer be doing any business with this company. I dont have that kind of time to waste and they, obviously, dont need the business.

Recently scheduled BD to correct problems caught on a county inspection report with a system Bryant Durham installed. Bryant Durham canceled the appointment minutes before service repairman was to arrive. Repairman showed for appointment next day without materials to complete the job WITH A DETAILED county inspection report. Terrible customer service. I wasted two afternoons waiting for them to do their job and still dont have a completed job.

I was laid off by them for refusing to remove an anti-trump sticker from my personal vehicle, when their company trucks have pro trump stickers on them.

On July 2nd, our upstairs a/c unit stopped working. I called Bryant-Durham at 5:55 pm, and even though it was past working hours, a technician called me to tell me they wouldn’t be able to make it out there that evening, but that I would receive a call in the morning to schedule an appointment. When Carol called me that next morning (7/3), they had zero appointments open, and of course, the 4th was a holiday. This was also the week the temperatures went through the roof. She offered to put me on the schedule as a “work-in”, and I would only be given 30 minutes notice when the repairman was on his way. This worked perfectly for us (and my two kids) as we could hit the pool and be home well within that timeframe. Brad showed up exactly when he said he would, and then he spent about 6 hours trying to get our unit to work. He left our house at 8:30 pm with still more appointments to get to the night before a holiday. He promised he would be back first thing Friday morning, and he was! Our unit is now working. At any point, Brad could’ve thrown in the towel and told us we just needed a new unit. He was so incredibly honest with us- when I inquired about a new unit, he gave his honest opinion that it wasn’t time yet. The time was approaching, but we weren’t there yet. He showed me how to measure the leak we have so we can gauge the severity. He took his time with explaining everything to me, and he was diligent, patient, and beyond competent in repairing the system. I would (and do) recommend this company to everyone! We have used this company for a few years now, and they replaced our downstairs unit when it was time last summer. Their prices are incredibly competitive and the work they do is stellar.

Today, I call to make an appointment for electrical services in myhome. It was my lucky day that the representative who came wasDemetruis Allen.I found him to be very professional in way he presented himself and hisCompany. Needless to say, repairs made to our celling lighting wasspot on.When we need future electrical work we will surly call Bryant-Durhamand request Demetruis Allen to the rescue!Jim Bradley206 Selkirk StDurham, NC 27707

Quick response time, fast service with a friendly technician, and fair price. I will be using them for any electrical/HVAC problems I may have in the future.

Very knowledgeable group of professionals.

Bryant Durham and their employees have been prompt, done quality work, and provided good customer service.

Reasonable prices and very experienced! I highly recommend them!

Prompt and helpful service from Demetrius, who explained clearly what was going wrong and why and then fixed it.

I cannot say enough good things about Bryant Durham. I called them in after another vendor left my house in shambles. From the time of my first phone call, every person I have worked with has been great. I have used both the electrical and hvac divisions. The entire staff has exceptional customer service. They are always timely, and the technicians have and gone above and beyond to what I asked, and better than I hoped for, from start to finish.Its easy to get taken advantage of. Or (what happened to me) you can unknowingly have work done by people who are either ignorant or dont care about doing a good job - then you are left with the bill and consequences. If you want an electrical or hvac company whose work you will never have to worry about, Bryant Durham is the one to call.

Worst experience of my life. The whole point of an apprenticeship is to take you in and train you in a way you can learn. Not just throw you out to the wolves like they did to me. So if you’re looking for an employer who couldn’t care less about your personal well being, Bryant-Durham is for you.

Love this company, they do excellent work!

Its a shame, because I had them do a bunch of wiring in my garage about a year ago, and they were great. The wiring was extensive, and cost about $2k. Since then, I have had them out for several estimates, one to install a mini split A/C unit, which their quote was unbelievably high, and most recently to install/replace a chandelier. Now, the chandelier was not easy to reach, being over the stairs and all...but their quote....?? $1350.00!!!!!! you have got to be joking. Dont waste your time here unless you have a pocket full of cash you want to throw away.

I applied to work for this company I have over 10 years of plumbing experience and was never called not even to be told that I didn’t need to wait. They make you go through a big test to tell you they don’t need you.

These folks really put the customer first. The technician taking care of my needs is SHERRILL HESTER. Sherrill called with a tentative arrival time and was onsite accordingly. If you want real service, ask for Sherrill, youll be very happy with the service he provides...

$90 hourly?? Other companies charge by job. No thanks