So, I made a reservation for a car Friday. The rental office told me the rental would be 168. I get down to the office to get the car and he said not only do I have to pay the 168, I need to pay 300 deposit and put my credit card on file.Fast forward to Friday afternoon, I went to get in the car to drive to work with Hospice and the car would not start. So I missed Friday work . So on Saturday I went to crank the car to go do errands and by some luck it started up. Well when I was out doing some things it failed to start up again. So the car sat on Walmart parking lot until late Sunday afternoon, when a family member came and help start it.The car is a Toyota so I am not a bit surprised. However, I will not rent another car here. It cost me 175 a day x2 plus the 468 for the hold on a credit card. In three days this car cost me 818.00 including the gas. OUTRAGEOUS! I will be dealing with this situation within the next hour or so. I am going to try and be godly, but it’s going to take some self control.

This was my first time renting a vehicle and I must say that it was absolutely painless. The two ladies that helped me were very knowledgeable very helpful very sweet had no issues got a great car and just would highly recommend this place to anyone. Came in at my appointment time and was out the door within five minutes with a nice new car will definitely be using them again.

The car was up today clean easy to drive and customer service was fantastic

I have been a long time Enterprise customer until recently, they are on my top list of worst companies, I used to always use them because they are only 500 feet from my office so close and easy to get to when you are on a time frame, but after a bad experience more than once, I branched out and tried Hertz. Hertz is not local to me it is a little bit of a drive, but we got there to pick up our rental and was immediately welcomed in like we were long time customers. They made the rental process so easy. They even let me pick the color car I wanted to take since they had a few in the class I was renting, I know that dont seem that special but to me that was above and beyond. Also upon returning the car the same experience they were so nice, and we felt like we had been renting from them forever! They have for sure earned our business! I wish we had one closer to us, but in order to have the best service we will gladly drive the distance!

Would not recommend this particular location, the service was scarce and the guy was not attentive to our needs. Couldn’t explain well as to what we would’ve needed to do to rent the vehicle I will not be back to the Dothan location.

Great service there people are kind and sweet also understanding

!!!!!!!!!!!!!!!!USE HERTZ IN DOTHAN!!!!!!!!!!!!!!!Rented once and attempted to rent once from the Enterprise Rental Car-Dothan location on Montgomery Highway. Both times waited over an hour and a half. This past time, Tuesday June 30th, I had a truck reserved at 8:00 per the app. When I arrived there were 3 customers waiting outside. Several employees, Id say 4-5 were sitting inside a cubicle talking while 1 person was washing cars. Apparently they dont clean any vehicle until the customer is there waiting. They would casually check people in as they come up. An hour later, I was still waiting with about 20 other people. A gentleman questioned them about this, and they told him it was always an hour minimum wait for a vehicle there. He took pictures of the one person washing. They did not like this and asked him not to, then 3 started washing. I inquired several times about the remaining wait time, and was told each time I was next up. I clearly was not because I reserved a truck and could see no trucks being cleaned. Even though the Hertz app showed no trucks, I called Hertz (AT 9:45) in desperation due a meeting I had several hours away. The nice lady had 1 truck just returned and said she could have it ready once she sent it to the airport Hertz to be detailed. I explained my frustration with Enterprise, and she told me to come on and get it. She went out and cleaned it herself and had it ready when I made the 10-15 minute drive to Hertz. I was in and out within 10 minutes of arriving. I would pay double and go with Hertz vs. Enterprise now. Thanks Hertz for the great customer service.

Lady was very personable and was in and out in no time. Prices were about the same as other places in the area

Great service great car he even opened up a little early let me get on my way at the airport

I showed up at closing time and these two bent over backwards to accommodate me with a car. Car ran great was very clean. Great service here.

Would be nice if someone was here to take the car back, been here waiting for 20 minutes now

I was very dissatisfied because I was told once I return the car back I will get the deposit back of 190.00 and they took more off my car then was told when I look back at my bank account they only return 99.72 of my money I will not recommend Hertz as a good rental car place never again will I go back there

Logan love the car and staff was helpful and nice.

Best place to get a used car

Hated it very rude will not go there ever again

Very unproffessional.

Very helpful, friendly staff.

Lady was very unhelpful on phone so hung up.

Got my new car from here😍

Up to date cars

Good experience here

Awesome

Friendly service!!!

Kenya was five star service she went above and beyond to help me and my son. She has excellent customer service. Kudos