Im not one to spend time writing a negative review, but the experience I had with this studio, specifically CarthyC (Instagram name), was horrendous. Therefore, I feel obligated to share the interaction I had with her yesterday. I want to make it known that my intentions are not to defer you from utilizing Carthys services. I only wish to inform everyone of my experience in hopes that you dont get scammed out of 500 DOLLARS.So I had been waiting for my microblade appointment since January... 7 months of eagerness and patience. It was not clearly expressed that there were different Phenix Salon Suites in the CO region. Thus, I ended up at the wrong location after leaving work for a half-day. I arrived at 2:20 yesterday when my appointment was scheduled for 2:30, 10 minutes early. I messaged her on Instagram immediately (the only way to get in contact with her) when I realized this was not the correct location. I informed her that I screwed up and I would be 18 minutes late because I had to drive from one location to the other, hoping she would empathize with me. Keep in mind, I was NOT attempting to reschedule, postpone, or push back my appointment. I was not aware there were two locations and I was very clear that I was en route to the correct location and expressed my sincerest apology.I was INSTANTLY greeted by her on Instagram with a message stating Unfortunately I cant see you, I have to pick up my kids. Directly after that message, she charged my cc for $400 ($100 more than she should have charged me because I had already paid two deposits). I expressed that Im human, that I made a mistake, and pleaded with her to accept my appointment as Id waited 7 long months and the total cost was $500. I was greeted once again with cold messages lacking empathy. She stated that I would be past her 10-minute late frame and that I would have to wait until her books reopen again (another waiting game), and that I would still be required to pay ANOTHER $400 on top of what she already charged me for a new appointment. So I wouldve theoretically paid $900 to have my brows done by her.I will bluntly say, she highlights that if you do a no-show, you will be charged for the entire amount of the appointment. I understood that going into this, but I was in contact with her the ENTIRE TIME. I made the mistake of driving to the wrong location, but its not like I was late and taking advantage of her time, AT ALL. I made it very clear that I respect her business (especially being a small business owner myself), yet I was confronted with absolutely no understanding or reasoning. She charged my card and essentially wanted nothing to do with me after that.The convo on Instagram went back and forth for a bit longer. After requesting a refund for the extra $100 that she charged my card - she stated, You will not be able to book in our studio in the future with any of our artists. She sent me the refund and then blocked my account.Again, Im here to inform you of my experience in hopes that this doesnt happen to anyone else. Im now out 7 months of waiting patiently for her services and $500 that was taken from me without ANY services conducted or any understanding of trying to reschedule a new appointment. She did not work with me. She did not show empathy. This is how she runs her business and makes her money, charging the FULL amount for her services if you show up at the wrong location, even with the intentions of driving to the right one.Would I have been 18 minutes late? Yes. Did I drive to the wrong location? Yes. I take full responsibility for that. BUT, the unethical messages that I received were truly appalling and lacked human understanding.I hope this review finds its way into the right hands/eyes because I would hate to see her steal $500 of your hard-earned money. All because you were 8 minutes outside of her late frame.Cheers everyone. I wish you all nothing but beautiful brows and happy bank accounts.

Kiddo LOVES her hair! Christine knocked it out of the park for my daughter today!! We both will be going to her from now on. I ABSOLUTELY recommend her to anyone that is thinking about going there. Now its my turn!

I get my hair braided here. Dawn House Braids. 💣💯. Hand down best braider

Convenient location, safety adhered to. Stylist, Cindy Harrison is the best!

A separate boutique. Each stylist in her own suite. Clean, wear masks and everyone steralizes. Good experience.

LEE IS THE BEST!

With some bad reviews here, I decided to chance it. My nails looked great initially; my fault for putting on shoes too soon. But my fingers were chipped by the end of work that same day. Not sure about the sanitation of tools, some looked old and dirty. There was another customer who was apparently double booked - twice.

Jessica is my favorite 💚 gets me in and out quick every time I go in to see her for a wax. I used to go to another salon and I’d be there for 45 minutes or longer for full Brazilian and Jessica is done in less than 15 minutes. Less painful too.

Theyre taking temperatures at the door

Besos Salon is FABULOUS!!!

I dont recommend the stylist Kristen Zappolo. She was given the task of lightening my roots. She sent me on my way with yellow roots that had brown streaks (spots my natural hair wasnt colored). When I talked to her about the issue she suggested fixing it 4 days later. I like nobody else, wants to walk around with yellow and brown streaked roots for that long so I went elsewhere and had to pay double what was necessary. Ill never go back!

Just got a great haircut from Christine.

Different beauty shops in one

TT does my hair here and does amazing everytime!!

Recommend Susan Sendor, British hair stylist for a great look and fun conversation

Best facial. Will be back

Good place good people

Sara Styles is the best