Paul B patiently troubleshot and walked me through solutions over the phone on a troubled unit installed by a sub-contractor of our builder. He not only figured out the problem I called about, but also spent extra time on the phone with me to make sure all the other functions of the unit were in order. Really appreciated his customer service today!

I bought a beautiful fireplace, which my contractor installed and it wouldnt work properly. The two Pauls at majestic saved me when the contractors wouldnt resolve the problem. Highly recommend their products, service and professionalism.

Paul is great. Helped me out of a jamb with an in-stock fireplace and the other Paul did a great job installing! Highly recommend these guys!