I signed up with Josh last December and he seemed like a nice enough fellow. The rates were good and it was fine. I had now issue with a credit card change for payment a month ago and asked to change over to a new payment method. Every since that time, he and his assistant have not even bothered to help me by not picking up my call or responding.Its baffling to me so, I was assigned a new agent. I am a small business owner and have this to say. If you cannot provide good service, you should get out of the service business. I do not recommend this State Farm agent. Perhaps, I was not a large client to warrant his attention.

Had a back up in basement the end of April, this past year. State farm representatives from Ohio had handled claims from April thru May and received excellent care and processing of claims in excellent time frame considering Covid. It is with regret that when contacting this agency (36+years) that I received no respect or handling of this claim.Soft tissue backup, with water damage to kitchen and bathroom areas that extended out in living areas. Aftet several calls and requests to speak to Gene Massey, to no avail, they forwarded all my calls to voicemail. Called from another phone immediately and call answered without hesitation . To date, have not received call from Gene Massey to discuss my concerns ovet my claim. Office staff took messages and did nothing.Only after I contacted the main State Farm headquarters were my concerns and processing of claims completed in 2 weeks of waiting from June 12th- the last of August.This is the 1st major claim that had ever been filed on thid property.Was not trested with respect or gratitude.

Fantastic insurance agency. The staff here are the most knowledgeable and friendly Ive ever come across. Do yourself a favor, give these guys a try, youll never leave.

TERRIBLE! Customer service. Stephanie is rude and lacks basic math skills. I can not stress this enough. Save yourself time and aggravation. I love state farm insurance but after switching to this agent i now have a bad taste about the company. They do not handle clients policies, problems, or concerns with any type of care or integrity. Very careless and condescending when dealing with clients. They do not communicate at all and are lazy about their jobs. Just leaving this to save someone elses time.

I have been with State Farm since September of 2012 and only wish I had switched sooner. Not only has my family saved money but have been able to build a solid foundation and relationship with their team. Honestly can say I understand all my policies and the coverage which I have. Plus I get to speak to the same person locally, not a call center!! Thanks State Farm!!

I believe josh has lacks basic professionalismAfter being with State Farm for 20 years, I decided to go with another company when I found out my home policy had been cancelled for more than 2 month without any notificationAnd policies that should have been cancelled months ago, I’m still paying for !!!Since then I have tried more than 6 times to get other policies cancelled, but no luckJosh doesn’t answer phone calls, emails and when you even stop by in person, after feeling your have bothered him or woke him up from his nap, work doesn’t get done.State Farm is a great company, but when the business is handed down to family members with no motivation, the result is unhappy customers.

The entire team here has been absolutely fantastic, and in this day and age its refreshing to have a company legitimately value their customers best interests. Sherri especially went above and beyond to assist me when a mixup with my policy occurred and saved me a tremendous amount of time, money, and headaches, and that level of care and customer service simply isnt found with any other insurance provider. I couldnt be a more satisfied customer with them.

Stephanie is very condescending over phone and yells if you ask a question more than once. I changed my agency after fearing she will respond to my calls and not her staff. Signing up with this agent was a mistake.

The knowledge and experience within this agency was absolutely profound. Every question I had was answered with complete ease!

Just had a terrible experience with Stephanie Hevener, the office manager. Rude and slammed the phone down on me and my assistant. It was wild as weve never interacted before and had a short conversation regarding a condo association, which has nothing to do with either one of us personally. So strange!

Excellent experience - I ended up with better coverage for a lower price than my previous auto insurance company. Having an agent thats local is a big plus, as well.