I worked directly with Melanie Schelling and Sarah Wilcoxen. Top notch people in terms of professionalism, responsiveness, and overall care. Furthermore, I am saving significantly by switching to State Farm. I guarantee you will be pleased and impressed by contacting Melanie Schelling’s team for insurance advice and coverage. No high pressure sales—only professional, valued advice and care. They will not steer you wrong. Give them a chance. You’ll be glad you did.

Melanie and her team are great to work with, especially Casey! I can call or email her anytime and she gets back to me right away. All of the staff have always been very helpful. Its always been a positive experience working the Meanies team.

This place has been so helpful. There was a lot to deal with with moving and everything I had to do. They walked me through each part and made sure to take care of everything. I really appreciate all of their help and am glad I joined their group.

Usually when I call I speak to Sarah or Amelia. They are both always very helpful and get back to me quickly with answers to questions. I appreciate their help!My only issue is with State Farm itself. Not the agency.

During my initial quote, Sarah took the time to explain the details and go through my prior policy in order to give me an accurate quote for proper coverage. After review, Sarah found that they weren’t able to beat my current rate and was honest that it wouldn’t benefit me to switch. Knowing Sarah truly cares about not only current but potential customers will stick with me for future insurance needs as well.

Molly and Sarah were very nice and able to answer all my questions. They were able to help me get great coverage at an affordable price very quickly.

This is the best place to get all your insurance life car renters and everything thing else you need to set up in your life very down to earth people that work there and they will do the best by you

Lets talk about personal. Melanie and her team are incredible. Melanie makes every communication to her client personal, all the way down to hand written notes. The team she has in her office is extremely patient and they help one another out. It is like a little family working together in that office. Theres a reason why Melanie and her team are the best insurance in Decatur.

Sara was very informative. She told me multiple discounts that I may qualify for and mentioned life insurance/renters insurance. Unfortunately, I did not qualify for State Farm at this time but she said she will call me back at a later date to check again.

Sarah has been such a polite and friendly voice in dealing with us to get started. Weve been on the fence about which coverage we want and need and she does so well to keep up with our indecisiveness. 100% would recommend talking to her if you need to change insurance or start new as she has been so so very helpful to us!

Extremely helpful, they were able to put everything I had in my old policy into my new one for a great rate. Super fast with responding, able to answer all of my questions. They seem super family oriented, and went over every little detail on all of my policies. Definitely recommend them!

My agent was great and very informative and patient. I will definitely do business with them in the near future!!

I love talking to each one of them. They are super professional. They keep things interesting lol!! If I ever need help they are right there. They all are amazing!

They always treat me good even though I have another agent thumbs up 👍

Casey was extremely helpful when it came to selecting the right renters insurance and life insurance. She explained in detail the different type of policies I can choose from and was very patient! Overall I’m very pleased! Thank you

They are always so kind and quick to help with any problems or answer any questions! Been with the company for years and its always been super affordable too. Couldnt ask for a better group of people!

Melanies staff is very helpful, friendly, and professional. I would recommend for anyone looking for good prices on car, home owner, renters and/or life insurance. 👍

Great experience! I called yesterday afternoon and received a call back this morning. Casey was so helpful and answered all my questions. My car insurance quote was much lower than my previous insurance.

I consistently have a positive experience. Every time I call they are always eager to help! I recommend to my friends and family! Wish I could give 10 stars!

They respond back quickly and make sure they understand our needs. Thanks team for providing us with great customer service.

Sara was very helpful with quotes an questions. I really appreciate all the hard work an information she helped me with alone the way!!

Everyone at Melanie’s office is very helpful! The service and support is wonderful - especially Casey! I would highly recommend this agency!!!

I am so glad I called for a quote last week!!! My car insurance was super high with my last company. I am going to save almost $200 a month switching to State Farm! The girl who helped me was very friendly and professional. I definitely recommend giving them a call!

Amazing.Having just become a first time renter and needing insurance for an apartment, I had decided to take advice of others to call State Farm to get a quote with others to compare to.Sarah was the most pleasurable woman to speak with and I am confident that no other person, especially on this rainy day, could provide me with the service and overall outstanding satisfaction when it comes to buying insurance.Definitely recommend to any first time renter needing a fast quote and a lovely voice at the other end; that you hope you keep getting every time.You all are truly the best. Thank you!

Casey was extremely nice and helpful! She took the time to get to know me. Very much appreciated! And State Farm will save me over $1,600/year!

Very happy with the rates. Casey was very helpful in helping me get setup on our new home insurance. And saved some money on my vehicles from what I was paying. She was very friendly and answered my many questions patiently.

I absolutely have loved every experience Ive had at Melanie Schellings office. Everyone I have worked with has shown a genuine interest in helping me out and has made it so easy to to get and understand my various insurance policies! I cannot express how grateful I am for their courteousness, experience, and service to me as a customer. They are truly some of the nicest people around!

Amazing work! Sara was great to work with! We were able to save 1/2 of the money we were paying another company!! Plus we got even more benefits for less money!! We switched right away!! That was a no brainier!! Thank u State Farm!! Just ask for Sara!! She was GREAT!!

Sarah was very helpful and professional plus her positive attitude made my transactions go smoothly.

I worked with Sarah Wilcoxen in Melanie Schellings office to set up comprehensive coverage. She was very professional, knowledgeable, and responsive in getting this all put together. We saved money as icing on the cake, so its all positive!

State Farm location called me immediately to make sure that I had everything that I needed to start my renters insurance. Very nice and also gave me good recommendations and advice on other insurance policies that they had for me.

Agent and staff are amazing. Although her office is 40+ miles from my home, I switched more than 10 years ago from a local agent to Melanie’s office because I know how much she cares about her customers and always goes above and beyond my expectations. I’ve never regretted that decision.Everyone in the office makes me feel that I’m valued including Amelia who is very knowledgeable and has helped me with many of my insurance needs.Very happy with my State Farm Agency!

A great personable experience while saving alot of money on insuring my vehicle.

Amelia was a great help. Quickly corrected an issue that was no fault of her own.Greatly appreciated!

Melanie and her team were very quick and efficient when helping with my home and car insurance. They were able to find me a better bundle deal than my previous insurance. The staff is very friendly and knowledgeable in what they are doing. They were able to help my already stressful buying a house situation much easier! I even saved money by adding my car insurance to my home insurance. 100% recommend!

I love having Melanie Schelling as my Agent! There is always someone to answer my questions every time I call! They are very personable, and respectable, not treating you like you are just another cusomer!! I would highly recommend Melanie as your State Farm Agent!!

Proactive, knowledgeable and friendly service. The best you can get.

Great customer service and take care of claims quickly. I would recommend.

Im a first time home buyer who recently moved to Decatur. I was highly recommended to Melanie and her staff. I worked with Casey and she was so so kind and thoroughly explained to me the process of home insurance. She made this process less stressful for me and I couldnt thank her enough!

Anytime I have a question all I have to do is call. I’m not very good at electronics and the office is good to help me. I usually talk to Casey but all of them have helped me and are patient.

I love, love, love this office!!!! Everyone is so friendly, helpful and very professional. They even call me to see how I’m doing and to make sure I have all the coverage I need with my policies. I highly recommend Melanie Schelling’s office for all of your insurance needs.

Wow!! Hands down best customer service I have received. Casey was very helpful and detailed. She went above and beyond to help me get amazing car insurance and homeowner rates. I would highly recommend!!

We have been with State Farm Melanie S for more than a decade. We have always been very satisfied with the customer service, rates and care we receive.Thanks so much.We appreciate you all.

Thank you Sarah!! Insurance is funny in that you are paying for something that you may or may not use...So I appreciate that you make me feel like I’m more than $$. Sooo, friendly, knowledgeable & willing to teach when I wasn’t aware of certain things.Thanks again

Just had another great experience with Melanie’s office! Sarah called me to sort through a not so pleasant situation and she handled it very well! Left knowing what I needed to do, and what the changes would entail. Always extremely friendly and responsive with any questions! Thanks for all you do!

We’ve been with this State Farm office since the 90’s. They’ve always taken good care of us and even our kids when they started driving. They help us take advantage of every discount available, keep us informed and guide us through the claims process. The staff is great and very friendly.

Sarah was great at helping me set up my auto insurance. Very professional and prompt. I always choose State Farm. Need a quote? Call and ask for Sarah!!

Ive been with State Farm and the Shellings for most of my life. Great family to work with.

Very professional. Get back to you in a timely manner. Great at answering all of your questions. The Melanie Schelling team is super friendly and a great team to work with! Casey is always so helpful with anything I need!

Casey was the agent that helped me out and she was super helpful and nice!! 10/10 would recommend!

Had an appointment today to discuss life insurance options for me and my husband. Molly Grider met us at the door and made us feel welcome and was very polite and courteous. Amelia was extremely knowledgeable and thorough as she went over all of the life insurance options. I would highly recommend Melanie Schillings office for any type of insurance, especially life insurance! Excellent service, friendly staff.

Alexa did a great job today! I was really short on time while buying a car and she was able to get me the right coverage while quickly but thoroughly explaining all the details to me. Efficient customer service is a big deal to me so I am very pleased. Thank you!

Always helpful, very responsive, and always there when I have needed them. I recommend this agency without hesitation! Thanks for always covering my @&$!

I’ve been with State Farm for over 10 years. As I transferred my accounts from one state to the next, Melanie’s team pulled through from start to end! Definitely recommend her and team to be YOUR agent!

Ive been a customer with State Farm for years, and have yet to have a bad experience. Melanie Schelling and her team are very nice, helpful, and quick to get things done on your behalf. I highly recommend.

Very nice people and almost half of what I was paying with another company!

I got good automobile insurance and good renters insurance at a good price I was happy

State farm is wonderful wouldnt go any place else Melanie state farm is the best

Melanie Schelling have very qualified agents. They are friendly courteous and make sure you’re comfortable with everything that is in your insurance package. I wished I would have went to State Farm sooner.Thank you Sarah for everything.

I spoke with Sarah about getting homeowners insurance on my first home. She was very helpful and explained exactly what I would get with my coverage and gave me options to choose from for my rates. I appreciated the friendliness and willingness to help!

Very helpful service and great home insurance quote. Would recommend.

Alexa Hamilton has been extremely helpful. She is kind, courteous, and quick. If youre sick & tired of being put on hold, being transferred 13 times, or not being able to understand over the phone, then call Alexa and youll see how fast & easy insurance can be. Highly recommended

Sarah at Melanie Schelling was so helpful with getting me what I was looking for. We received a great rate with our home and auto as well as our life policies. She was so pleasant and easy to work with. She answered my questions and concerns with the upmost professionalism, if she needed to get back to me, she was timely and efficient in doing so. Check her out for yourself, youll see what I mean.

Great agent and easy to make changes or ask questions on my insurance policy. Competitive rates.

Top notch customer service from Casey! Would highly recommend for anyone looking for insurance.

Casey was very helpful with my insurance needs after the company I had been with was giving me the run around on home owners policy. She was very professional in explaining all details and options. I am very happy to of made the switch back to State Farm.

State Farm has been great to work with. I have only been insured through State Farm for a few years, but they have gone above and beyond on answering my questions and helping to direct me the right way!Definitely recommend SF and Melanie Schelling’s office!

Casey Danbury called us back, right away. She shared helpful information about Renters Insurance, gave us an immediate quote, explained the coverage and add ons. We decided to go with the coverage. She was extremely kind, and patient. We are definitely happy with our decision in choosing this office. Thank you so much!

I called the office and Amelia was very helpful. She not only gave me an understanding but she also provided information on how I could experience more discounts and services. I appreciate the opportunity to learn more about saving.

Melanie Schelling and her Staff are Very Professional, easy to deal with, and immediately responsive. I never have had to wait to hear back from her. She really knows her business! Highly recommended!

Casey was very professional. Explained every detail and made my day.

Melanie’s staff is excellent to work with especially Alexa and Sarah. They are very personable as well as professional. Answered all of our questions and responded in a timely manner. Thank you so much for making our purchase of insurance pain free!

Definitely made my experience enjoyable to the point where I didnt feel like I was being forced into anything

State Farm is a very great business it’s so much like family to me I’ve been with them for years and I’m very comfortable with them they have good quality great people always kind I will be with them for years to come thanks so much my State Farm family . Sincerely Ms Latoya Green

This agency is more than just your average boring insurance agency. They know how to have fun but still keep it professional. Casey in the office is the best person to work with. Not only is she the most friendly employee but she’s also the most caring person I’ve ever met. Her husband is one lucky man. She’s been a pleasure to work with. Sometimes I just call her when I’m feeling lonely and want to talk about insurance. Her voice is sooo soothing. During one of our conversations we started talking about the importance of LIFE insurance. After listening to her talk about all of the benefits I was sold! I hope I never die but if I do I’ll always remember in afterlife the way that Casey serviced me. She saved a my life!!!

I had an instance of something being delayed due to covid and called up there and talked to Amanda about my problem. She was very empathetic and understanding. She took time to let me know what was going on and help me understand why it did and even fixed the problem by advocating for me. Amanda is truly amazing and so is this office. Thank you guys!

Most people dont like having to call their insurance provider however with state farm agency as an insurance I can personally youll b happy to call them. State farm was quick, calm, and efficient about the information they have on how to best solve my situation. I give a special thanks to Casey ( sorry if its not spelled right).she was so nice, calm,and very helpful.

Sarah, with the Melanie Schelling office, was very cheerful and professional. She had every answer and a solution, for my situation. She was proficient and accurate and I would definitely send my family and friends, to State Farm! They are a great team to have on your side!

I worked with Casey. She is great. She took the time to explain everything in detailed. Thank you Casey.

Melanie’s office is always helpful and courteous in every situation!

Sarah was so helpful and gave me lots of different quotes and coverage to choose from. Whenever I’ve actually needed my insurance State Farm has always been so quick and helpful, and even after moving states and agents every person I’ve talked to has always been so friendly.

Melanie is a team player with a stellar reputation. If you havent yet, call her office and get yourself one fine agent. Shes the real deal and will always put your needs ahead of hers. Honest, dependable and knowledgeable - exactly what I want in an agent. Check it out!

Everyone Ive ever had the pleasure of talking to at Melanies office has been extremely friendly and helpful and has gone out of their way to ensure they provide top notch customer service. Ive never had to complain and the rates Ive provided with have been the lowest I could find. Very pleased with working with State Farm through Melanie and her amazing team and I look forward to a very long working relationship!

Mel Schell is my homegirl! 😉 Her staff is always awesome, and super helpful. Thanks for making the yucky adulting stuff like insurance easy!!

Service is top notch and yhey truly want to save you money and give you peace of mind.

Melanie Schelling has been our family insurance company for several years now. Their commitment to customer service is second to none. From reporting an accident to just asking a simple question we get the same courteous and timely responses that make us feel like friends not customers.

Melanie shared her many ways of being a good neighbor in the Decatur community. I definitely recommend her agency to others!

We’ve had State Farm for years now. They always do any amazing job making sure we are covered on everything we have. Just recently Amelia helped me figure and sort the insurance for my 1966 Ford Thunderbird that’s a family heirloom. With her help I have my car cover and secured knowing that State Farm has my back!

Ive been with Schelling almost 20 years. She and her staff have went over and beyond to provide exceptional support and services.

Sarah Wilcoxon, was awesome, she was very professional and upbeat which put me in a better mood! Sarah had my quote in what felt like seconds and got me more that liability at an unbelievable price. I couldnt believe roadside assistance automatically came with it! Gotta love my State Farm

Melanie and her team have helped me numerous times over the years with home and health insurance for my father. Everyone in her office is pleasant to speak with each and every time I call and they handle my questions, concerns, and requests quickly! I highly recommend Melanie and her team to anyone in the area!

I called to get auto insurance and talked to Sarah she was awesome. I ended up getting auto and renters insurance. They even gave me a life insurance quote. They are great people and very professional at this statefarmthe best in the business. Thanks for the great insurance. I give them 2 huge thumbs up 👍 👍

Swift and friendly service. Knowledgeable and follows up when they say they will. Good communication among the staff so your needs are meet no matter who answers the call.

Love this office! Amelia and Casey have taken care of us for many years. Highly recommend

Ive been insured by Melanie Schelling for many years now and have made only one claim when I was hit by an uninsured motorist. I was taken good care of and they handled everything while I recovered from my injuries. I have always had great service whether over the phone or in person.

Amelia was great! She was also pretty funny! It wasn’t a boring insurance call by any means. Only took about 10 minutes and my small business was insured! Highly recommend Amelia & the Schilling team for anyone looking for insurance!

Very responsive and knowledgeable. Always able to help. Weve been with them through multiple houses and vehicles and its always been an easy transition from one to the next.

This office has always been very helpful any time I need them. The staff is friendly and efficient at what they do, I would definitely recommend this office!

Casey is awesome! She always makes the process so easy! She takes great care of us!

So happy with this office, and company, ever since we switched from our previous agent. Much better rates, and absolute amazing customer service! I recommend to everyone we know, and I forsee us being lifelong customers!