The customer service is great. Conversation and keeps me laughing. Love the employees

It’s really a great company and have plenty of great workers but Ms April Pruitt is one of the greatest hard working woman I’ve ever met And honestly she is the one who brings joy to the company

I called to make a payment for my father-in-law. He asked me to because they ladies are very rude to him just because he doesnt speak English doesnt mean you can Mistreat him or any Latinos. I called and wanted to speak to the manager and they told me she wasnt in. I asked for corporate number and they hung up on me.I told my father-in-law not to worry, soo. We will cancel his policy and find a better place for him that values there customers

Started new policy today and just hope it’s as good as the agent who helped me! April was so nice and friendly while also being very helpful and professional! What a refreshing experience!

Sooo disrespectful. They lie. I said liability only. I look at my paperwork and they put life insurance and total protection . I didnt ask for that. Be careful with them they like to add on things that you didnt ask for. They get extra money for adding things on ppl insurance. Please read your paperwork carefully., dont get fooled by them. I already switched to another insurance that offers me the coverage that I requested

I had a wreck they took care of me in a fashionable time. I had a lot of bad reviews but I have no complaints about them whatsoever they didnt 100% great job

I needed help to file a claim and they lady said it was not her job to do. And was very rude They said theres no Spanish here. Most of your clients are Latinos, please value us too. Need to hire bilingual workers that can help us and stop adding coverages that we did not ask for

They got decent car insurance but go to geico for your motorcycle insurance

I spoke with Ms April from Decatur. I just want to say that I appreciate her so much. She was friendly, helpful and very professional. She spoke very well and I was impressed. Customer service isn’t like this anymore and she proved to me this morning,that there are people who still show professionalism and are not just rude and obnoxious. Thank you April🙏🏽

April was very helpful in answering all of my questions. She knew what facts I needed

April at the Decatur Branch is very professional. She helped me with all my insurance needs at a great value.

My agent, Quianna Walton is so professional and helpful. She is a true pleasure to work with. FABULOUS!!

I just want to say my Agent Deanna Hernandez was so Professional, Nice and Sweet She Explain and Talk so clearly I really understood everything she literally explain. Great Job Ms .Hernandez 😎

While searching for car insurance i was told to contact Direct. I did via my cell and was able to get a zero hassle quote...which i appreciated.The customer service was ready to respond to my request...but i had chosen another.....5 star

Huge thank you to Deanna! I couldnt make a split payment with automated service. She made it easy while laughing and enjoying time with me on the phone. Really LOVE that kind of personality in customer service. Enjoy the snow Deanna! But you will never get a roll tide from this GA girl 😁😉

I spoke with Ms.SYLVIA & she helped me so much & was so nice & sweet. She helped me get insurance for an affordable price!

Person was nice from began to end. Even when I had her do extra work she still was pleasent. MS.Deanna. show what customers service is all about

DeAnna and April are the best they explain everything! If I could give them 100 stars I would! Great customer service!

April Puritt is an awesome employee. She was very helpful and super nice. She has very good customer service skills. Thank you for helping me get car insurance at an affordable price. I would highly recommend this auto insurance company.

Im Tonya from Oakman, AL.and I wanted to let everyone know that My family & I truely recommend Direct Auto Insurance in Decatur, AL. For my experience My agent was DeAnna, and I will be the first to say she is the most professional, sweetest, gets whatever needs to be done; done quickly, very understanding, to me she is the most caring agent Ive ever dealt with at any given time. So if you want great auto insurance service then you contact DeAnna at Direct Auto in Decatur, AL. I promise you will not regret it. God Bless Everyone!

Only had the pleasure of talking to them on the phone. They were extremely polite and helped me without giving me the run around. Glad to deal with a human not a machine.

Silvia was king and respectful and made it clear and simple what they were selling. Very grateful she was bilingual and explain everything clearly, made the process much quicker.

Silvia C Loranca was very polite and very clear on what they are explaining, as in what you are getting and which deal is the best for your vehicle. Would recommend to every one coming and trying them out!

I really appreciated Silvia Lorance, She was wonderful today she got my insurance down to a cheaper rate!!!!She is very well a people person an I highly recommend her @ Direct Auto in Decatur!!!!!!

My Experience has always been pleasant. Miss April, Miss Emma and Miss Sylvia are very nice and very professional. The process is in and out, but not rushed. I feel comfortable when I need to ask questions. I’ve asked quite a few questions over the years and Miss April is always so helpful and so patient and I appreciate the service.

Was a wonderful experience... Best time getting insurance eva... Thank You Silvia Loranca

Ms. Sylvia Loranca was so helpful when helping me get my insurance reinstated after missing a payment. She explained the options that would save me both time and money. She was very friendly and kept a conversation going instead of having to just sit and wait for it all to be processed. It was very clear that she enjoys what she does!!

Silvia Loranca is awesome... We had heard they were good... They are the best.

April is the best agent ever she helped me when no one else could. I referred her to all of my family and friends. I wish there were more stars to give her.

Silvia was very helpful and friendly. She made getting auto insurance on 3 automobiles easy.

It was a pleasure talking with everyone and the help exceptional

Silvia C Loranca was very good at what she does and is very helpful throughout the whole process would recommend to everyone to try them out!

Deanna Hernandez was very professional and answered all of my questions. Highly recommend!

April was fast and friendly I recommend her to all of North Alabama. Direct Auto is the best I love her.

Richard was awesome. Quick, professional, and explained everything wonderfully. The whole process took around 10 mins. Also its very affordable.

Very friendly, very helpful, love them

Loved working with Mrs. Sylvia! She was very patient considering we were handling my policy with me at work and constantly being interrupted.

Sylvia was great!!! Very nice and easy to talk to!!

April is the sweetest and most helpful agent Ive encountered and is friendly.

The agent failed to have the correct information on my policy! My claim was denied because my daughter was not listed on the policy.The adjuster was very rude! Direct autos claims are handled by another company. Their job is to save direct auto money and deny claims!So beware! I will litigate this because it is wrong! I have been a paying customer for 3 years and no claims! I switched 5 vehicles to Geico and I’m saving $240 a month!

Awesome people. The lady was so quick and kind. Love this place. I recommend anyone to come here. Very affordable and easy to get. Super nice ladies. Very respectful.

Came in for a quote and was helped by a young lady name April. She was very helpful and knowledgeable about the products. I will be back to purchase next week. Best service in town very pleasant.

Terrible customer service on wed10/07 the lady that took care of me claimed to be the manager and refused to give her name as i asked for # to file complaint for the horrible service provided.

Great rate on insurance and friendly staff

Worst company ever. I was in a no fault accident with a driver who was druck and arrested at the scene which she totaled my vehicle. Me and my kids was in the car at the time of the wreck we all got hurt. So with that being done I call direct insurance which is my insurance for now which I will definitely change that title and find somewhere new asap after my injury case close. After contacting them I first told them I was going thru the at fault driver insurance which they completely ignored and tried to use my insurance which I had full coverage. I had a 2014 Chevy Malibu LT which i paid almost $10,000 and had it less the a year the car still looked brand new. My insurance tried to give me $4,700 I said definitely not and I told them to use the at fault driver insurance. So after they drop the claim I had to contact the other insurance company and fight the claim myself. Direct insurance was no help at all specially the fact that this is my first time having to go thru something like this. They didnt even try to help me with my claim against the other insurance company. My thoughts were what am I paying yall for? The at fault insurance company took full advantage of me by me not knowing what to do. The offer that the other insurance company offered was way $7,445 which they told me that all they was able to pay which my car was worth $8,600 which then they told me that they was sending the check out and I had 10 days to sign the settlement letter or I will have to pay interest. So now Im out of $1,155 which I still owed payments on my car which only leaves me $2,000 and no car which by the way I was 0% at fault smh I would NEVER recommend this place I was screwed on both ends. Again what am I paying yall for?????

Very nice people. Good customer service

Very friendly... although I no longer have insurance with this company the people at this store were very nice to me, this review has nothing to do with the people here but has to do with the direct general insurance company itself and the people I spoke with on their toll free line... -☆☆☆☆☆ After being with direct auto over a year, no late payments, no tickets, accidents, etc, they canceled my policy stating I had missed a payment, this started 2/3/2020, just one day after payment due date 2/2/2020, I received a letter on 2/13/2020 stating my insurance would be canceled at 12:01 2/14/2020, but I called immediately and was told by the agent everything was fine, then I received letter dated 2/23/2020, almost 10 days after cancelation date, stating my insurance had been canceled as of 2/14/2020 due to no payment, I immediately called them again and was told there was no payment posted to my account, and I showed them that payment was made, bank draft, it took 2 weeks, many phone calls, being hung up on, speaking to multiple people, some very rude, for them to say it was a computer glitch my payment was made but not posted to MY account, it took additional time to manually override this, I received 2 letters, dated 3/6/2020 and 3/9/2020, one stating your auto insurance has been reinstated and thank you for your recent payment, second one stating although we received a recent payment we regret to inform you that we are unable to reinstate your policy, your payment was insufficient to bring account to a current status and your policy will remain cancelled its now 3/24/2020 and have been told they can do nothing about this unless I make another payment and will back date my policy, in other words more money for no services, I cant back date missing dr appointments etc because of no auto insurance, this nightmare started with no fault at all on my behalf but I am the one punished, so I will find a insurance company that appreciates on time payments and safe driving, if I didnt have this in letters and voicemails I wouldnt believe this actually happened but unfortunately it did and I have proof...

Purchase auto insurance, new coverage (fist time using this company) 1. Full coverage for my new car, Kia Optima. I (assumed) that full coverage included uninsured motorist, wrong! My quote was quite a bit less than what I have been paying for my truck that was a 2007. It should be basid on the age of the vehicles.Un- insured motorist is a SEPARATE QUOTE. YOU pay a down payment on the coverage then you must pay the full price for the Uninsured motorist coverage. My first premium amount of $202 and $105 each month through, auto pay with my bank. Plus the full amount of Uninsured for 6mo premium and one price for single coverage uninsured. AUTO $202 per month plus $235 up front paid in full for the entire 6 mo premium PLUS this = $437 from jump street then $105 x 12 payments one each mo.thats high cost auto insurance. I ended up going from $250 deductable to $1000 deductable in order to be able to afford this insurance. I will weather this x 6 months but will begin looking for other insurance, in the future ask when getting a quote is this policy going to include Uninsured motorist insurance?NOT A HAPPY CAMPER

Silvia is just the best Friendly service with affordable rates More than a year later and I still give this friendly business FIVE Stars and Silvia is so caring and understanding She goes the extra mile to get you everything you need at the most affordable rates Everytime I speak with her she brightens my day Thanks to all the friendly caring staff

They was awesome and Sylvia was great help in Decatur Alabama

The representative was very polite. Also very professional. I had a good experience.

Super sweet ladies ! Got me in and out quick.

They never answer the phone

Simply paid my bill🤑....but with easy navigation on site

Love thiis place cheapest place for 40 miles around ive done my homework sweet helpful employees

Great rates and friendly service. Expect to wait due to translation with other customers.

Tonia Ferrell helped me out so much over the phone on my policy and I couldnt be happier thank you maam

Direct Insurance is always friendly & helpful.

The ladies here are very friendly and helpful. Thanks ladies!

Fast and reliable servicw

Love this place car and life all included in one price

They were very helpful and told me everything I needed to no ..

Awesome place talk to Angela shes the best

Awesome service

Amazing friendly service! Love it!!!

Great prices on insurance

Nice

😁😁😁

Sup

Silvia is the most passive, friendly and very professional. Diaana is super cute and attentive and recommends the best to you and they have super prices in the coverage. Thank you !!

Why is it economical?

Good attention with Mrs. Silvia Loranca

Very good customer service