Cadillac exemplifies a tradition of class and excellence. Working with the Ritchey Cadillac team on the selection and purchase of our late model XT5 upheld that tradition of class and excellence. From start to finish, we felt that we were treated with respect and we drove away feeling that we received a great car at a great price. Congrats to the Ritchey Cadillac team for helping us to feel this way. Well done.

I am visiting from out of state and I needed an oil change, new tires and some other maintenance. My service advisor, Robert Rodriguez, went above and beyond for me. I am in town to help care for my father while he is in Home Hospice. Its difficult to leave him alone with my mother, in case they need me for something. Robert made very special arrangements to deliver my car to me when work was completed so I could remain at home. During this difficult time, the extra effort really is appreciated. He also kept me advised as to the progress of the work completed. I was actually nervous to go to a dealership other than my own. But, my experience was more than terrific. Thanks for treating me like family.

I have been a Cadillac owner since 1990 and I was told by a good friend when I purchased my 1st Cadillac to expect be a Cadillac owner for life. They were 100% correct. The vehicles have performed way above expectations, the ride, could not be smoother, problems, if there were, that is when Joan H., Service Advisor at Richey Cadillac in Daytona Beach steps in to resolve and ensure all things were attended to and completed to her high performance standards. Cadillac is simply the best!!

I went for an oil change, this was my first time, and I gotta say they made me feel like I was a regular customer. During the oil change I had to leave for an emergency and they made sure that I got out of there quickly. I was happy to see how clean my car was upon finishing. I will DEFINITELY RETURN. Thank you everyone for the Awesome Hospitality.

My service advisor, Brandy is a pleasure to work with. Brandy has an extensive knowledge of all the GM vehicles at the dealership and she is the first person to help me when I need something done. Brandy and her professionalism and customer service are an asset to the Ritchey organization.

GREAT EXPERIENCE WITH TOP NOTCH SALESMAN. EASY BUYING EXPERIENCE THAT TREATED ME WITH RESPECT. THANKS FOR EVERYTHING!

I have been a customer of Richie Cadillac since 2011 and have always had great service for a very reasonable price!Wont go anywhere else!

I have purchased many cars in my 65 years of life. Only one other dealership has given me the no-nonsense approach that I received from Joe at Richey Cadillac used cars. From start to finish he located a car that would fit what we were looking for we did do a little negotiation and thats part of the car buying experience but my blood pressure never Rose one time thank you Joe, thank you to the f&I manager and thank you Richie Cadillac

Brett Zucker was an incredible help. Without him and his constant communication I would not have purchased here!He really made the deal happen.

I took my car in for an oil change, tire rotation, and diagnosis of another problem. The appointment was quick and the explanation of repairs needed was complete.

BIG shoutout to Henry in the Parts Dept.! I needed a part that wasnt available immediately and he called local auto parts stores till he found what I needed and sent me there. My first experience at Ritchey, and Henry exceeded expectations. Thank you!

Classic on line bait!!! I like transparency and honesty!!!My call for the info and purchase of a vehicle was answered by a female that insisted in providing me assistance once I requested to be transferred to the sales department. I explained that I was interested in a NEW 2020 CADILLAC XT4 in Black I had seen on line and was calling for availability. She responded they had it on lot. I wanted to confirm price. She stated she did not want to provide me inaccurate information that she would transfer me to sales department. What I originally requested. Sales rep answers and I provide same info and I share they have the vehicle on line for a bit over 33k ($33,475 to be exact). That if they were to honer that price, I would purchase on the spot over the phone. Sales rep scrambles a bit, confirmed once again price I mentioned, and shares he must speak to manager bc continuing forward. Provided name and number for a call back and off he went to speak to his manager but when we get in touch again (minutes later. Not a problem), he states they no longer have that model on the lot. I certainly do not blame the sales rep. He seemed clueless of this classic bait and even requested for me to send him screen shot of such advertisement!!! This classic bait shows dishonesty!! No longer interested in ever doing business with then.

Most outstanding service department in the Southeast. I would not have not received such efficient, professional service from anyone anywhere.Brandy was outstanding as our Service Advisor.We were traveling from out of state returning home late in the day.We had a trouble light and our car shutdown right in the dealership driveway.Brandy had us back on the road like it was a pitstop.Do not hesitate to use Ritchey Cadillac, they know cars and they know them well. Ask for Brandy, she is a pro.

Hillbilly and Tommy were awesome worked with us and gave us more than what we were expecting thanks guys.

Weve been customers of this dealership for years. Bought multiple vehicles from them. Much like any dealership, there are some good days and a bad, but they surely make an effort to go above and beyond to make their customers happy. I truly appreciate the personal effort and attention provided by Larry, their General Manager, in smoothing out any wrinkles we may have experienced. Looking forward to continuing patronage.

They are always ready to help never to busy to service their customers, even you just drop in. I highly recommend you buy your car there the service is unbeatable.

Mr. Mark Ploski was the service Advisor coordinating the care of my car recently. Mr. Ploski cross-checked all of my pre-purchased service plans to the various work that day. He also ensured my car was washed, clean and he advised promptly when my car was ready. Mr. Ploski always had a professional and friendly demeanor.

Great cars at good prices.

Hill Billy just sold me a truck great guy

Wouldnt recommend this dealership to anyone....They spent over an hour coming up with the quote for the repair. $1,100. I agreed and gave them the go ahead. After they got the brakes apart, 4 hours later they said they missed something in their inspection and there would be an additional cost of $500.00. The vehicle is apart.....I had no choice but to agree to the added cost. My vehicle was being held hostage.... Then, they called back and said they didnt have the parts. It would be the next day....Well, on and on and on.Oh yeah... the final blow. They had all four wheels off and laying on the floor. I ask if they could roll the front tires to the back and vice versa. (Tire rotation ). They said sure but would have to pay for a tire rotation....additional $$$$.I will never go back to Ritchey Cadillac again..... I would never recommend that place to anyone. If you do use their Service Department, leave a signed blank check with them and they will be happy to fill out the amount for you.

Joan in service is great. She keeps me informed on whats going on with my car, always

Mark in the Service Dept. always tells me what I need done, unlike other dealers who dont and then it always ends up costing me more later. Thank you Mark!

Best car buying experience EVER!!!

Would not recommend. Bought a vehicle online late spring, saw a few minor red flags and had my own reservations about moving forward but was assured by multiple employees here that the vehicle was fine. Once I got the vehicle and drove it around (less than 30 miles) the engine light came on and was given the old runaround. Almost all phone calls I’ve recorded devolved into them just getting louder and louder when seeking answers, like a childish screaming match. After I had time to drop it off, all they did was cover the diagnostics because the issue is “aftermarket” that was not advertised on the original sale. Now after 1,000 miles I’m stuck paying on repairs after being assured they were “trustworthy” and “will stand by the vehicle”. Buyers beware I guess.*Edit 07/22/20: It’s crazy that you’d try to discredit my review with a lie that I did not purchase from your dealership. I guess the name “Ritchey Cadillac” on the upper right of my buyers order means nothing.*Update 09/07/20: Ive reached out to Casey as suggested and it seems this matter is of little importance because I have not heard back from him for well over a month now. Ive even reached out to him last week before submitting this, so Im confident Ive been more than patient. My opinion still stands; be very careful with your purchase here.

Great dealership. Best in Daytona.

I purchased a Cadillac from Ritchey Cadillac one that I always wanted to have and it turned out to be a lemon. Jim Lloyd has provided us guidance and reassurance in the process of filing a lemon law and we are confident in the process with the help of the staff at Ritchey Cadillac. Once this lemon law goes through I will go back to Ritchey Cadillac and purchase another vehicle. Excellent, excellent customer service!

Great place to buy a car

Brandy was very professional and took the time to establish my issue. Very courteous and knowledgeable..😉😃🤗

First Caddillac owned.Love the vehicle and thoroughly pleased with dealership sales and service!

My wife and I both needed new ised vehicles, so we went to Ritchey Cadillac because they are actually as good as the rest. The prices are very competitive and the personal service was great! We dealt with Caleb Santiago and he was truly a gentleman! Thanks guys for the experience, and we will be doing business with you guys from here on out!!!

My wife and I had a great experience at this dealership. Jim in sales, John the sales manager and Tommy in finance all made the transaction seamless. Well be going back when its time for another!Update... it didnt take long to make it back. Another smokin deal and another Cadillac in the garage!Thanks everyone... again!

Nice dealership. Special THANKS to Robert Rodriguez.

Our sales rep Paula, followed through on everything she said she would do and was easy to work with. No high pressure, patently explained how everything worked on our new vehicle and how to program the features to our liking. Invited us back anytime answer our new car questions.

The folks at Ritchey always do a great job...this is my third Cadillac and they have always treated me with a lot of help and respect.

Hillbilly hook me up ask for him and go get you a new car!!

I came in on Sunday knowing I was looking for a new Cadillac. Paula came out as we drove up and asked us if she could help... we looked at several XT4 models but they didnt have what I wanted so she informed me they could easily get it and they did. I picked up my new Cadillac the next day. Wonderful shopping experience!!!

Joan Hemby is a great maintenance agent. She is caring, smart, and very knowledgeable. I appreciate her.

Always a pleasure. No one likes having car repairs, but this dealership is awesome in handling the situation. Joan and Brandi are the bomb. Im so lucky to have found Ritchey.

I was very disappointed with my service. I was told my car was washed but when I got home, I realized it was not washed. My tires were rotated and now the car runs rough at about 45 miles per hour. I wont go there anymore as this isnt the first time Ive had a problem with the service.

This is a first class dealership!!!Most dealerships are friendly, but the employees really made a purchase that could of been extremely difficult or impossible a reality. Caleb in sales actually delivered my new used car to Orlando from there dealership. He even chased down the previous owner to get another spare key for my fj cruiser. Also, Tommy in sales is so knowledgeable and professional. They were kind enough to hold a check for me until my deposit cleared. I highly recommend Ritchey Cadillac north in Daytona beach.

Took my wifes SRX in for a repair. Got it back same day with the problem fixed and no high-pressure upsell of unnecessary work.

Excellent customer service. Brett helped make a car buying experience pleasurable by truly caring about my wants and needs in a vehicle. I highly recommend him and Ritchey Cadillac.

I have been to the Cadillac store many times to look for my next purchase. I have an older Buick that needs to be replaced. Paula has been very patient with me. I take my time and do research before I decide on a new SUV. Shelistens to me and answers each question I have. I can tell she really does try her very best to help.

A friend recommended me to Ritchey when I was ready to move on from my old VW Jetta. I stopped in and was helped by Brett who showed me around all different kinds of vehicles until I found the perfect truck. Everything went right. The deal was great and the customer service was incredible. Highly recommend!

If youre buying a Cadillac he must see Reno

Bought car from them over a year ago (Great experience) now here we are my mass air flow sensor is bad which isnt there fault I might add BUT I have called 3 different times transferred to an advisor I was told (No answer obviously) left 3 different voicemails and no call back no contact with me. Guess I will take my business elsewhere.

This place is great for servicing my car.

Mark the service writer is really nice.

Due to previous experience during the midday conversation with a parts dept. Associate.I posted a negative review or that dept.I now retract that post, as I have been contacted by. Dept. Mgr. and situation rectified. Thank you to all concerned. D.S.H.

I have bought several vehicles from Paula over the years and she makes it very easy each and every time. I would recommend her to everyone looking for a quick easy deal.

Every Employee is friendly and professional.

Provides excellent service. Staff is courteous efficient and treats everyone as a valued customer.

I visited Ritchey Cadillac about a month ago to test drive and decide on options for my New Cadillac Escalade. There I met Sales Advisor, Brett Zucker, who was extremely knowlegable and provided me with all of the information I needed about my new truck. With so many options & packages available, Brett helped me to focus in on the exact truck I needed. Thanks Brett, its because of people like you that Ill keep coming back to Ritchey for all of my Cadillac needs.

We have bought several vehicles from this dealership and Paula. She is a great salesperson. She takes her time and listens to what we are looking for. We will be doing business here for any future purposes.

We recently moved to Daytona Beach. We used to bring our Cadillac to a dealership in Maryland for service and they were excellent. If they kept your car for more than two days they would give you a courtesy car. We moved to Daytona Beach we found this Cadillac dealership and called ahead to let them know we need some service and some installation on the Cadillac. We asked to make an appointment and they said that it was not necessary to schedule an appointment. I thought it odd, but OK. Brought the car in early first thing Monday morning and they said they would call later to let said they would call later to let us knowUs know what they found. No phone calls so at 4PM we called and the man who answered in the service department said he didn’t know anything yet he would check and call us right back. No call back. This morning we called and left a message. again, no return phone call. We had to drive up there at 4:39 pm to speak to them only to find out that our car had not even been looked at yet. Two full days and nothing? They explained to us that they are short of mechanics. Nothing like that was said when we brought the car in. We asked about a courtesy car and they said they did not have any available. Dropped my husband off at enterprise to rent a car. This is a five star rated Cadillac sales and service dealership. That’s why we were comfortable coming here. Communication is key to any business. I will update my review once the work is completed. Stay tuned. I’m hoping I can change this to five stars.

Chuck Cohen sold us a used 2017 Enclave, & made us a Great deal! Very nice, & easy to work with! John the Sales Mgr was very helpful, as well as Tommy the Fin Mgr! Strongly recommend this dealership!

Thank you to Reno for the best experience we have ever had buying a car— and we have had many with 6 kids😊 He was outstanding and made it fast and painless ! We love the car and will see you on our next purchase! Missy & Eric

Staff is very friendly and knowledgeable. Great selection of cars. Best prices for oil changes and many other services. Because of the prices it can get busy at times. But well worth it!!!

Cadillac is the best car I have driven. The people at Ritchey Cadillac make every effort to make this happen.

Nice Cars, & trucks.

The service guy that replaced my wifes battery in remote key, was rude and inappropriate at time, that isnt exceptible.

Wasnt expecting to purchase a vehicle, but after Brett showed my wife and I the CT4, we decided to make the purchase. Brett Zucker was a great help in making our minds up. It was time for me to trade in my Corvette. Thank you

Many many thanks to Paula, who did a great job! Snatched a sale from the jaws of a Mercedes dealer. She knows her product and transfers that knowledge to her customer. She put a great deal together and made the numbers work. Job well done Paula.Special thanks to Sonny and Adam! Everyone worked great as a team.Thanks Richey Caddilac!Steve (the Guy with Maverick) 🐕

I just wanted to give a big shout out to the dealership, Reno and the finance department for meeting high expectations and delivering quality service and professionalism in making sure I was extremely satisfied with my entire purchasing experience. Highly recommend if your looking to purchase a new vehicle.

Awesome! Tire on the car blew out while driving over the weekend about 7 at night. During the process of getting a tow to the dealership and a lyft home for myself, they were truly amazing to me. The tire was fixed and the car was back on the road first thing the next morning. Every person - Dispatch, tow truck driver, the staff in the morning, the customer service on the phone and even down to the security man who stayed with me until my lyft arrived and made sure they were who they said they were so i was safe that night. Thank you!!

Totally Awesome Experience getting a Vehicle here. Most Professional People. Very knowledgeable and helpful. Getting my Cadillac here was comforting... I feel very confident and proud of my purchase from here... lii definitely be telling all my friends and family to come experience the friendliness of these guys. Great deal and No pressure. Thanks again guys keep up the wonderful work.

I have bought Two vehicles from Brett Zucker in the past year from Ritchey Cadillac and it has been an awesome experience. Make sure to ask for Brett Zucker!!

All good. Found a car I liked at a price I thought was fair and got the service I expected from a luxury car dealer. Car (CT6) has way too much electronics but has that head turning factor I wanted and is a very comfortable and sleek ride. Contacts in sales, service and finance all did their jobs beautifully. Overall, a very enjoyable experience. Just took it on its real first road trip and found out why some of those electronics were on the car. Worked well and lessened driving fatigue. Got between 30-31 mpg on highway at mostly 70-75 which I thought was good. Brett Zucker in sales did a great job coordinating what I needed to be done by dealership.

Very pleased with sales and service - will be a customer for a long time.First time using dealership- just trade for a new Cadillac

Alwasys a positive note doing business there. Whether buying a car or having one serviced. They always treat you like a valued customer and strive to make things right. Have bought 3 cars there over the years and will continue to. If you are in the market for new or used, check here first.

It was great experience.

Very good place to buy a vehicle everybody is so helpful and easy to work with

Great service

Great service

We were driving from Massachusetts to Miami for a cruise and stopped in Daytona to visit family and as we were pulling in our trucks tie rod let go, it was 2:50 on a Saturday and service closed at 3 but they waited for us. Not only did they wait for us to get there they gave us one of the last rentals on the lot for it to sit in a garage in Miami all week. Don Webb took it one step further and made sure we had our truck waiting for us on Easter Sunday when the dealership is closed on his own personal time. So appreciative of everything they did for us !

Well when they say car dealerships are crooks I can see why. My car was taken to Ritchie Cadillac Daytona for the alternator. I could have taken it anyplace else but I choose to take it to the dealer to make certain it was done correctly. The job was completed after paying over $800 for an alternator but that isn’t the bad part. When I got my ATS back the entire lining in the trunk was still ripped out and nothing put back into place. Also none of the lights on my steering wheel were on or CUE system either. I told the service advisor my findings and he stated it was like that when they brought it into the shop, that it was already damaged. It was not like that as I used it the very day before when my car went dead. He took the car back for an hour to see if they could figure out what was wrong, said to give his tech some time to look it over. He took the car for about 45 minutes and said his tech looked over everything and couldn’t find why all the lights are out, that I would have to bring the car back as the entire dash would have to be taken out so they can find what module is bad. Also that the cost could be in the thousands to complete as just taking the dashboard out to search for the problem would run me over $1300. He told me to come back on December 17th to get a loaner car as they would need to keep my car for an extended amount of time. I was highly upset as here we a week before Christmas and I’m looking at spending thousands on something I didn’t mess up, so of I went not in the best of moods. Over the weekend I look on google and YouTube for people that have had the same problems or issues. Apparently there is such a thing called a “data lock”, in which static electricity gets trapped in the line and won’t allow power to get to certain electrical components of the vehicle. The fix was very simple “TAKE THE NEGATIVE OFF THE BATTERY FOR 60 SECONDS”. I did this as recommended with the car off and when I got back into the car to start it “bingo” it worked. So Ritchie Cadillac tried to charge me thousands to rip out my dash, find the faulty module or possibly replace the entire CUE system as the advisor said, when all it took was removing the negative battery cable for 60 seconds. If I was an elder individual with no idea how to search for this issue on the web I would have been taken for thousands, and the advisor took my car for nearly an hour and still came back with no resolve. I would never use Ritchie Cadillac or recommend them to any friends or family. I’m also an insurance agent in the Daytona area with a huge book of business that if I hear one of my clients mention Ritchie Cadillac I will surely tell them my story.

We were coming in the last hour of their business on a pouring rain day when everyone would have liked to go home early. The salesman and finance manager were prepared for us. The papers and pre-owned car that had been discussed were ready. The car was as described. They were friendly. Answered all questions patiently. A pleasant experience.

I have been looking for a car for about 6 months. I stopped in the dealership and was approached by a salesman named Scott. He showed me several cars and Suvs. He was very pleasant and listened to what I was looking for. He is continually still looking for me the right car. He is very friendly and knowledgeable. I would recommend anyone looking for a vehicle go see Scott. A great aspect to this company.

Ive leased my Buick and now my Cadillac ATS from Brett Zucker. Hes been more then helpful and is always there for me when needed. His knowledge of the vehicle was very impressive and made me fall in love with it immediately! Its a great car! Great service, great management and all around great dealership!! Thank you Brett and the Ritchey family!

Amazing staff! Helped me today when my car was having issues, and they made it seamless. They have great managers and staff.

Absolutely amazing car buying experience. Andy is such a guy and made buying my new car fun and easy. There was no pressure and he was extremely helpful and knowledgeable. I’ve never felt more comfortable purchasing a vehicle. I couldn’t be happier with the overall experience and my awesome new car! If you go to Ritchey, definitely ask for Andy!

Quick and easy!!! Greg is a great sales consultant and Tommy made the financing a breeze. I highly recommend Richey Autos! Thanks guys!!

Ritchey is a class act. I recently purchased my third vehicle from this dealership and have found customer service and service excellence to be the norm rather than the exception. My salesperson, Clarence Beal, made my car buying experience a pleasurable rather than stressful experience. I found him to be fair, trustworthy, patient, and accommodating. He worked diligently to meet my needs and remained available to answer my questions after my purchase. Their customer service department is pretty awesome as well. The waiting area is aesthetically pleasing and the staff is friendly and professional as well. As you can see I could go on and on. If you are looking to purchase a new vehicle visit Ritchey and see Clarence.

Great experience. No high pressure. Everyone was very helpful, especially our salesperson Paula Meek.

Great place to buy a used 🚗

Wasnt Ritchey Cadillac when I was there however the service area is clean & well kept. The facility is perfect for efficient parts delivery & subsequent distribution to the techs who are personable & on top of any issues you might have with your vehicle...*****

Gentleman running the parts department with extremely helpful in getting me parts numbers for an old Pontiac Grand Prix. even though they didnt have the parts in stock he went above and beyond to print out pictures of parts and parts numbers to help me in my search on the internet. Thats real service!

I known Austin for 10 years and hes always been extremely knowledgeable and very easy to talk to. Hes helped me with many car needs and Ill refer him to anyone who needs an insight into car shopping. This is a wonderful local business.

Bruce in service is amazing

Amazing experience! Jeff in sales was awesome and super honest, as was Sean in finance! So happy with my new ride!!!

Reno was my salesperson and he was fantastic-made sure he took care of me and everything went smoothly. Shawn worked on my financing and he also did a great job. Would recommend them to anyone. However, I had to visit the service department the day after I bought my car, as there was a sticky film left on one of the door handles. When I went in to the service department they were rude. The serviceman looked at the handle, scraped on it with his fingernail, and then walked away without saying a word. I had no idea what was going on . He finally came back about 10 minutes later and told me to go across the street and they would clean it up for me. The detail man went out of his way to clean the handle-took him almost 15 minutes to get the leftover film and adhesive off and he worked until it was perfect. I will be taking my car to my mechanic for service, as he knows how to treat a customer.

This is an excellent place. I would highly recommend it to anyone looking to purchase a car. I had a phenomenal experience with Scott Daraio. He was nothing but a gentleman to me and was able to answer all of my questions in a prompt and concise manner. I could not have asked for anything more from this young man.

I was in town on vacation from up north and my A/C had stopped working, the service writer was exceptionally nice and professional. And more important there service dept went above and beyond following up with me and making sure i was satisfied.

Service was fast and efficient. The Service people were very nice and friendly

My experience at Ritchey Cadillac was very pleasant. My salesman, Andy was very professional and helpful. He went above and beyond to get me into the right car for me. I would highly recommend Ritchey Cadillac to my friends and family. I will definitely be returning to Ritchey to buy my next vehicle from Andy.

We purchased a Cadillac from Ritchey recently. For the past several years weve owned a Lexus, but we decided it was time for a change. Lexus always provided great service and we were more than satisfied with the vehicle, but the team at Ritchey has outperformed them. Our purchase experience was excellent and our new vehicle surpasses any expectations we had. Everyone at Ritchey has been more than helpful.

I originally had an appointment on Monday morning. Your Service department was upside down and inside out and realized that it was easier to reschedule than cause more confusion. Joan asked if I could reschedule because your new computer system was screwed up.Paula my sales girl got involved and rescheduled me for Thursday. When I got there, the girls were waiting for me, apologized again and took care of me immediately......I was out of there in 45 minutes. I know stuff happens and sometimes your have to abort the landing and go around...….The girls were great!......I understand business well.

GOOD QUICK SERVICE. DINO TAKES GOOD CARE OF HIS CUSTOMERS. BUT---THE REAR PASSENGER AREA WAS NOT TOUCHED WHEN THE CAR WAS VACUUMED.ALSO THE CAR WAS STILL WET AND GOT WATER SPOTS WHEN DRYING IN THE SUN.

I bought my last car here. I love the car and felt I got it at a great price. My sales guy was Jeff, who I recommend. Hes really funny and made car buying a fun experience!

My experience at this dealership was outstanding. From walking in, I felt welcome and the dealership was very clean as well. Employees were knowledgeable and catered to my specific needs for a car. Excellent customer service and Ritchey is one that I would definitely recommend to family and friends who are in search of the perfect vehicle.