They only had a small car available for us to use after we hit a deer on our 2011 Dodge Avenger. Then the employee told us the extra insurance was a one time fee then they call us and tell us we owe them almost $200 extra for adding that insurance to there car. I would just recommended using a different enterprises if one is available.

Great place to rent a car or SUV nice customer service great staff.

I love Enterprise Car rental. The staff is always so kind. This location is by far the best in the South Central VA region. I really appreciate the professional service offered, they make renting a vehicle for travel a breeze.

Customer servicce was lacking. I can understand that during a car shortage youve may have been called everything but a child of God, but that shouldnt make you so defensive towards other customers that have questions. However, they did change out my car later on that day. It was still smaller than what I drive, so it was an inconvenience for the family.

Vehicle I reserved was not available and no one contacted me to let me know. Almost caused a major disaster. Rented from this particular enterprise and it was the first time they asked me where I worked. What?! I have a valid drivers license, insurance, and credit cards. I must missed the memo. Good luck on filing a complaint.

High deposit but good people.

Great and experience, Great place to get a rental car if yours is in the shop also they have some great cars to pick from!

The last 3 rentals I have got have been late amd 2 of them more than doubled in rental price. When I called and asked about it I was told they have no control over it at local branch it gets adjusted daily by the Richmond,Va store

They were very busy, but courteous and moving things along. Sade Fountain got my car for me and was pleasant and professional.

Enterprise - Vampires of the IndustryI looked online for rental prices for Enterprise. Then I called the local office. We discussed their prices vs the online prices so that I could choose the lowest price. I asked for any hoopty they had because price point is my bottom line. (Online prices, according to the employees, are most certainly the lowest) I was told the price included a $300 deposit, which I would receive back at the end of the rental if there was no damage. I asked the employee to put that price on a contract with 11 days rental, and come get me once school was done. He said he would. An hour plus of waiting, I call to discover that this employee left at half a day. I had been forgotten. Eventually someone came to get me. After another lengthy wait at the store, my car was presented to me, and on their ipad I was shown a box to sign — $600 ($300 for rental, $300 for deposit). I was not shown the contract prices, nor were they discussed. So I was happy! I had our previously discussed terms in my head. I thought that’s where we both landed. The car was super smokey, especially right after sitting in the heat/opening the door. I called Enterprise and asked how to get rid of smokey smells and they said run the air conditioner. By the second morning, the back tire had lost air pressure, so I had to fill it. This happened every day for the rest of the time I had the car. I didn’t have the couple of hours or so it takes to get a replacement rental, so I hadn’t traded it. A few days later, I visited a car lot 2 hours away from my house, bought a car, and delivered my rental (4 days early from the 11 days I rented) to the nearby Enterprise office. The next morning I discover that Enterprise had only set up my rental for 4 days, at more than double the rate I was quoted, and that now my $300 deposit had been used up. They also said “One way delivery” - meaning if you return a vehicle to a different Enterprise Office than where you picked it up, will cost you another $300. Don’t bother talking to someone. They have no mercy, and will not budge. They’ll apologize profusely (while they slit ur throat to bleed you dry). I wish I could say this is my only bad experience with them, but then I’d have to lie!

Nice clean and fast in - out good service

Hey them people on riverside did an outstanding job on this past rental. Perfect thanks so much

I usually have an excellent transaction with Enterprise but on this visit it wasnt. Everything was going great until the CSR started questioning about an employee discount that I always use. He inquired about my discount 3x in the span of less than 5 minutes(almost like I couldnt possibly have such an obvious in his wordsgreat discount). Secondly,I always use my insurance when renting. He proceeded to inform me again several times that my deductible would need to paid up front and immediately if anything were to happen to the car(I felt like he was implying that I might not be able to pay my deductible. As I stated to him I have been a renter with Enterprise for several years (since 2007),I know the ends and outs of their rental process. This being said my next rental will come from the competitor. Ill comeback to Enterprise just not sure when.

Great, responsive service. Would recommend.

Really nice employees and they made sure I was taken care of! Met the regional manager and he was awesome as well!

Quick and painless, will continue to rent from enterprise every month.

My experience with Enterprise Rent-A-Car was a great one. They provided me with a nice rental car. They met me at the Auto Repair Shop with the rental car. I was able to return the rental car back at the Auto Repair shop once my car was ready. The whole process was very easy and smooth. I would definitely recommend Enterprise Rent-A-Car to everyone.

Had an accident that landed my vehicle in a body shop. Days before vacation, and the guy who hit me, his insurance company was amazing. They set up everything on Tuesday to get me a rental for vacation Saturday. I called to confirm on Thursday and had to set up an appointment to pick up this vehicle on Saturday. Had to get my daughter to give me a ride. We arrived at my scheduled time to find that they did not have a vehicle for me. It was suggested that i ride by later that day to see if any extra vehicles were on the property.I messaged via a chat on enterprise.com to be told a manager/regional manager would contact me that day via phone and if not by phone they would send an email. I kept my phone strapped to my side all day without a call or email.Sunday morning i called the 800 number to inquire again. I was then told that a regional manager would contact me on Monday. That did not help the fact that i needed the vehicle by Sunday at the latest. No mention of let us go to another enterprise location and have a vehicle for you. They could not call the regional manager because the Danville store was not open on Sunday. Do they not have their contact information for emergencies?Again no one ever called or emailed me concerning me not having a vehicle for vacation nor did they care. Had to borrow a vehicle for vacation.It is sad that no one cares about the service they give to the world today. This was truly unacceptable service and unheard of service.Zero stars but it wont let me post until i check off one star.

If I could give a 0 I would. We reserved a van got there and they said they cldnt verify my address so I cldnt get it the day before we leave smh such bad service!!!!

Ok cx service

Asking $120 per day for a small car is usury.

Very nice..they did a great job 👌

No cars available to rent 🤷‍♂️

Terrible service. Vehicle was not ready on time even though I scheduled over a week in advance. I had to wait 2.5 hours to get a vehicle (it was not ready at the time I scheduled). They didn’t even have a SUV available (which is what I was supposed to get). No one greeted me when I arrived. It took forever to get service. Upon return they tried to blame me for a huge scratch that was already on the vehicle before I received it. Apparently the new girl didn’t log it. Thank goodness I had purchased the CDW. When I received my receipt the agent charged me extra when it should have been billed to the insurance company. Training is needed at this facility.

Friendly service!! Reasonable rates. Will be back!

I have been dealing with the Enterprise Rent-A-Car in Danville for years and I have never had a bad experience. The people there go out of their way to make sure that I had a good experience. I will continue to use them for many years to come. Keep up the good work!!!

I wish I could give a negative star. They advertise low prices but not the outrageous hidden costs. Local employees dont let you know ahead of time that they wont accept debit cards. The morning youre picking up the car to leave that day is too late to find that out! Overall, it was a disastrous experience, but we wound up saving over $800 by FLYING rather than renting a car from Enterprise. I am not exaggerating! Do not rent a car!

Staff was super friendly and even when they picked me up to pick up my rental, the gentleman was awesome. I was upgraded to a bigger vehicle/ truck and it worked out even better with my weekend plans. I definitely plan on rental again in January from this branch and future occasions as well. I appreciate how knowledgeable they are and how all of my questions were answered. Thank you.

Very pleasant and effective. They went above and beyond to ensure I was happy with my rental! Thank you guys!! Will be renting again!!

The guys at the Danville Virginia location of Enterprise where very helpful and very thorough in getting me ready for the road. They answered every question i had and resolved every concern. They were patient, courteous and knowledgeable in every aspect of the job at hand

Every time I go its always a wonderful experience my car is always on time its always clean professional service just grade A people hands up

Car had a very bad shimmy when going over 55 and have to hit the breaks..Tire maintenance light keep coming on.Car did not have an up to date registration and no paper work for the car.Cost was more then what I was quoted.Not sure if I will use them again.

Enterprise is a great place for vehicle renting. From fast service to the personable customer service received. Recommend rental company.

After having my car registration confirmed, I went to get my car only to find out theres no car available

I always choose Enterprise because they have great rates and excellent service. My sales rep; Steve, delivers a fast and friendly service every time. I highly recommend this company.

I made a reservation for a one of their rentals two weeks in advance just to arrive there today and be told they don’t have the vehicle I reserved available. I’m highly disappointed in this business because I’m suppose to be leaving tomorrow morning and if they were such professionals they would’ve or could’ve called me to inform me that the rental wasn’t available, not have me drive all the way to their business just to say “oh I’m so sorry we don’t have anything” but you can wait till we’re closed to see if something comes up.

Due to Covid we had to wait outside. Understanding the setup, I could not understand why it was taking so long for somebody to come and greet me. I started to complain about the wait in the hot sun and a female agent walked by. She went around the corner and soon a male agent appeared. Im assuming she went and got him. The process was fast, I had reserved online. He went to get the van but returned saying that it was being cleaned. After 10-15 min he returned with the van wet from being washed. I pulled off because I had to get my son packed up for college. The van was half cleaned. There was dust across the dashboard. The windshield was so dirty that when the sun hit you could barely see. One of the seats in the back had candy stuck on the side. In this day of Covid, when hygiene is a life or death matter, I did not feel like the car was clean let alone sanitary.

I truly enjoy the quality and dependability of your fleet as well as the friendliness of your staff. I love riding in style I n your up to date models!!!!!

Recently decided to give this location another try after terrible service years ago. My experience this time was worth going back for. It’s apparent the management has changed for the better. Although it was a Friday and very busy I was in and out in less than 30 minutes. I’ll be back.?

I reserved a minivan early Wednesday morning. They picked me up at 1:00 p.m. Problem number one they did not have my reserve vehicle ready when I got there. It was almost 2:30 when the vehicle that I was renting arrived. Problem number two After inspecting the grandcaravan I went to sign off on the vehicle and pay using my card from H&R Block. The clerk flat out refused to take my card and told me that I could not use it to rent my vehicle. I told the young man that this was the only card that I had on me and that if they were not going to honour the card then they needed to take me back to my house. Thanks Enterprise for all the help and at no time was I offered a discount for the time that I lost waiting on this vehicle. I am a returning customer and have rented numerous cars over the years and hope that your service improves.

Never had a problem with them very professional customer service

Very customer friendly only place I rent from awesome staff in lynchburg altavista and danville va locations

Very polite and courteous people to work with.

Great customer service. My experience with them was top notch. They truly went out of their way for me.

Really good experience and very friendly staff. Thank you.

I reserved my car via online service. Upon pick up of my vehicle I found the office crowded, but was greeted with a friendly welcome. They worked diligently to keep the line moving fat as possible. I always am satisfied with the service I receive from Enterprise.

Very disappointedReserved an intermediate got a compactCar was dirty because it was the “shop” car for errandsCharged extra because it took them over 30 minutes to check me in

Needs better service

I almost rented here

The service was very friendly both on pick-up and return. However, the staff seemed like they had never seen a foreigner before and it took forever for them to complete my reservation as they somehow wanted to make me a new one because the system doesnt quite work with foreign information in my original reservation. Also, the car that I got had maintenance needed sign on and I had to trust the staff when they told me that they only had forgot to turn it off after maintenance. Luckily the car worked fine and overall I had a lovely experience, I just hope Enterprise would train their staff to cope with foreign drivers licences and names in reservations.

A no-hassle, seamless experience. The staff are very helpful and handled a large volume of traffic so professionally while I was there. Very accommodating and the car we rented was clean and new. A bit pricey by comparison though.

Wonderful fast service, great vehicle and easy to deal with!!

Excellent Service. Speedy transactions. I love the staff. They are all simply amazing!

Shannon is very polite person with excellent customer service skills I would promote her to management is I was in charge !Thank you again Shannon

We have rented from Enterprise many times and this branch always seems to have helpful staff with smiles on their faces. They seem ready and willing to help, not merely clocking their hours.If I had one minor complaint, it is the vehicles could be a bit cleaner went rented but that is more about how quickly the location turns over vehicles and the value that Enterprise as a company puts into this aspect of the experience.

I felt safe going up in the mountains and in control I had the best Thanksgiving because I got there in one piece no problems

Staff was very nice and vehicle was just washedi highly recommend this location.

My car broke down, I called and they sent someone to pick me up. They were busy and everyone was helpful. Left with a Jeep. Thank you!

I appreciate all the help that I was given. The only thing that I don’t like is if I wanted to rent an suv I would have to have a major credit card. I don’t have one. It’s not fair for people who can’t have a major credit card nor want one can’t get a vehicle because of it so that would mean we would need to go somewhere else. 🙁 other then that I was happy with how I was treated by Jason. Thank you and have a nice day

Nice friendly staff.

Prompt service. My initial rental had an issue with the seat warmers not cutting off. We returned the car and was easily and swiftly upgraded to another vehicle, without any issues. Great place to rent from.

I was very impressed with the courtesy and professionalism that was shown during my recent car rental. At a moments notice, all my rental needs were met. Will recommend this company to my friends.

The service here at this ENTERPRISE location is Fast and reliable. I have dealt with many other locations nationwide, and unlike others the employees there really care about. the customer satisfaction.

I had reserved a luxury SUV approximately three weeks prior and was told I would have one waiting for me on the day of pickup. Upon my arrival I was told the only one they had could not be rented due to it being returned damaged. I was told one would be in shortly, so I waited approximately 15 minutes. At that time I was told I that the vehicle wasn’t coming as expected so I was put in a van at a discounted rate and no charge for gas. Despite not getting the vehicle I was supposed to I was still very pleased with the experience I had here

My experience is only with this particular enterprise location but I am always happy with the service I receive. The attendants are always pleasant and accommodating. The only issue I have is with the corporation itself. As a young person who has full coverage insurance, I think its a bit obscene how much I get charged per rental for the young driver fee ($15 per day adds up).

Enterprise in a whole is out of hand. You cant rent a vehicle unless you have a credit card. If You have a bank debit card they want your light bill in good standing and a bank statement. I fell on hard times my aunt passed away so I needed a car to attend the funnal I couldnt get a rental because I had a bank card and I dont have anything else in my name. Enterprise is out of hand and they will never get my services anymore!!

Reserved a car for an out if town trip with the family and the SUV wasnt there, they stated that rentals are based on returns, what is the use of reserving a vehicle then?? If thats the case, if a customer is serious then they should start that an ask the customer to pay up front so to assure that said vehicle is there at the reserved time slot. The only thing they had was a van which was not what I reserved at all.

Not happy with my recent car rental at all! Everything went smoothly at first when I picked up the car. I was told to just return it to the collision center where I rented it from because they have a Enterprise agent on site. Returned it on time and thought everything was okay and done. Well, I received a call three days later saying I had been charged for another three days because they didnt know I had returned the vehicle, and we would have to wait until the collision center opened after the holiday to verify. I was told on Wednesday I had been refunded; however, I have yet to see the money back in my account. Because I have automatic draft for several bills, my account was overdrawn as a result of the extra charge, and I incurred about $100 in returned check fees.

Love it here. They are quick efficient and pleasant.

I was told that a smaller SUV would compliment my needs for 7 passengers. When I arrived I was given a big Tahoe. The rental experience was fine, but the employees needs to know what type of vehicles they have and whats the appropriate seating.

Fast, efficient, personalized service! Picked up my car and was on the road in minutes. Also really appreciate the staff of uncles that will drive me back to my house after I turn in my rental. Very friendly associates and staff.

Everyone was very nice and intelligent, very pleasant and the car was very nice.I would refer anyone that wants to rent a car to go to Enterprise.

I have had two recent experiences with Enterprise Rent-A-Car in Danville. This is a very satisfied customer oriented staff. They work hard to make sure your needs are met timely and professionally.

We found that working with the Danville location was easy and pleasant. The mostimpressive thing that happened however occurred after we completed our trip. Weinadvertently left a CD in the car and realized it hours later. We called back but the carhad already been rented out. We spoke with Dana and a few days later received a callthat the CD had been retrieved and a day or two later received the CD in the mail!She is an individual who represents Enterprise in a most positive lightand we want to publicly thank her for her efforts. Way to go DANA!!!

They gave us a free upgrade the car was clean and the staff was easy to work with

Danville Va location is awesome 5 stars for everyone. great job Danville enterprise

Ive been a customer of Enterprise Rent-A-Car for over 10 years. Just rented a vehicle, which l kept for almost two weeks. Perfect car, perfect ride, perfect service from Enterprise employees. Ill continue to use Enterprise for the foreseeable future.

Great service experience. Sean, the front line person, was able to get me a car on a short notice after I was transferred from 800 number to the local branch. Upon return, the insurances had been charged even though I had waived tehm when booking and that was promptly taken care of.

Danville enterprise is the worst car rental because when u make arrangements to get a car and they give people the car they set you up for

I love Enterprise! I have been using them for years. They are the best!

Great service. I was in a bind to find a car rental last minute, due to, a failure from another party and they worked hard for me to make it happen otherwise I would have lost work time.I docked a start because the car smelled like someone had smoked in the car recently. Fortunately, driving home with the windows downs aired out the vehicle.

It was an excellent experience. The staff were professional and clearly wanted my experience to be a great one. I would definitely use their services again.

Great employees. Rented 2 vehicles in the last few weeks and they were exactly what I needed. Thank you so much

Most of the time they are good. In had trouble with the last car I got. We drove it to Pennsylvania and the oil light came on. Been almost 2 weeks and not seen an agreement upon discount. Ill do a jew review once I get it.

My experience with the Danville Enterprise office is always a pleasant one. The staff there are always courteous and friendly. They always give me a 5 star experience. Thank you Todd, Morganne, and Jameson for all that you do for your customers.

I dont understand how they achieve 5 stars, it most likely is from someone on the inside. Sucks they are the only ones in town!

Fast friendly and fair

Gave me a nice upgrade at no extra charge due to the car I rented not being available

Very professional and flexible they will definitely work you in at last minute rentals

This staff at this enterprise were very helpful. They were able to accommodate the vehicle that I needed for my family. They worked hard for me and I know they will do the same for you as well!

Excellent service. Great staff.

It was fast and pleasant experience! I enjoyed the rental and my trip! Thanks enterprise for making my trip a success!

I had no issues renting for the time I needed the car and it was quick and easy. Staff was very professional and helpful!

Love these guys and gals! Best service ever and always eager to please. Everytime I go here Im happier than when I walked in. Customer service is not dead after all!

The Staff was excellent...Even with a packed house they made time to address my needs and to let me know that i would be taken care of ASAP....they were good on their word. I was in and out within 10-15 minutes...They also made sure that id be comfortable with the vehicle they provided me. And when it came time to return the rental...I had planned on someone picking me up....The manger offered to take me home....it was on his way home ..... Greatest experience ive had at a Enterprise Car Rental company.

Fast service and friendly employees. I did request a car instead of a SUV. They come out and asked if I would take a small SUV. I took it but suppose I could have turned it down.

Very helpful, they made it easy for me. No problems.

The customer service was awesome...he had me in and out within minutes & the vehicle was nice & roomy

I had to tried to rent a car on July 31st--a Friday. I booked online and received a confirmation email only to be called a couple of hours later and told there was nothing available. I called all day Friday and until they closed on Saturday and they had nothing to rent. Finally, on Monday August 3rd after 1 pm I was able to rent a car. Dont book for more cars than you have. Enterprise is just about the only car rental place in town so my options were limited. I ended up having to rent a cargo van from a moving company just to be able to get around for the weekend. This caused me unnecessary expense

I just love this place . The ppl are so kind and courteous. Theyre vehicles are great, they always have what I need . Jason, the manager is the best . He will do his best to accommodate you !!