Serve Pro is phenomenal!! They are professional and customer service oriented. Alyson Zelaya is business focused and always puts her customers first. They are reliable, dependable, and work integrity….Highly recommend!

Joey and the servpro team were very professional and on time. They explained the process and kept me informed. Very nice gentleman and so happy with servpros service. thank u.

The crew were professional and knowledgeable. The supervisor, Joey, made doing the job much easier than we expected. Very responsive. Fair pricing compared to our other bids.

I had the opportunity to work with Servpro Park Cities last week after having 2 pipes burst during the winter storm, causing flooding most of downstairs.Joey and his crew were the first to come out and assess everything, and they were great! A couple of days later, James came out with his crew and they were just as great! These guys are very very knowledgeable in their business. They showed me damages, meter readings, etc and explained why they were positioning fans and dehumidifiers here and there. Servpro was a USAA referral and I was extremely satisfied with the work performed at my home. The level of professionalism displayed was above excellent! My home is dry and ready to rebuild thanks to the Park Cities Servpro team!

Juan and the team at SERVPRO of Park Cities were a complete dream to work with during a very stressful time when we had a pipe burst in our attic and water burst through the kitchen ceiling. They were responsive, prompt, so easy to communicate with, and caring. Their work was flawless and I highly recommend their services.

This group is great, I feel confident they will take care of any Fire or Water mitigation problem any time I have to refer them. Quick to respond, explain the process and work hard. Once during some heavy rains I needed them, obviously they were swapped with work so they made sure I was able to get another Servpro office in the area to respond to my issue.

They have been very helpful with this experience. I must say i did not know the first thing about what they have to do. Now if we could get guard insurance to cooperate I could get back in my house and they can be compensated for there hard work.

SERVPRO turned a mishap into a beautiful renovation! They were kind, punctual, and quick to respond to our questions. We would turn to them again if ever in need!

Servpro of Park Cites moved my contents to my new residence. All the staff were extremely friendly and informative of the process. They arrived on time and did a great job. Would highly recommend!!!

I used them during this past rain storm as I had two basements flood. The first one was at 3:45 am... yes am .. when I called I talked with Donna which was so nice and friendly at 3:45 am and told me that her team would be out but it might be later as they had several other as well. Then she got me other Servpro companies in the area and one of them was able to help. On the second one, which was the next day, I called Donna and she was able to get a team to my house that was under construction. Heather and her team kept me informed all through the process and was able to not only get the water out but dried everything so I would not have any issues. Even my contractor was impressed which is hard to do. He said he will be using them as well. Just like their commercials say they made it like it never even happened

Great customer service

I never got around to expressing how satisfied and pleased my wife and I were with the care, professionalism, and attention to detail we experienced with Servpro of Park Cities.Our home was set on fire when the neighbors house caught fire. Our garage caught fire but was extinguished before the whole house went up. We had water and smoke damage in a lot of our home, along with fire damage. We had never suffered any kind of loss before, so the experience was completely new and alien to us.Servpro Park Cities was called in by our insurance company; they arrived within 8 hours after the fire with a full crew to do emergency tarping and securing of the premises. From then on for several days they were here in force separating what could be cleaned or salvaged and what was ruined.My wife and I were in a state of shock after the fire. The Servpro staff helped us come to terms with our loss and the cleanup. I would recommend Servpro Park Cities to anyone needing emergency services to cope with a loss like ours. When we finally moved back into our home 3 months later, they brought our salvaged property back, cleaned, carefully wrapped, and intact. A few months later they found in their warehouse some family photos that we thought were lost; Shannon with Servpro actually personally delivered the photos to our daughter in Dallas. Service above and beyond the call of duty in my book, for which I thank Shannon and Servpro.

I’m so impressed by the work that Servpro of Park Cities has done. I feel such a sense of security knowing that they offer such a large selection of services when it comes to home restoration.

Servpro is so knowledgeable and they know just what theyre doing. All of the employees areProfessional and friendly. Theyre really the best.

This company started out like gangbusters and I will say, through it all, the employees are very polite and congenial. However, they have been working on my house for WEEKS now and it is like pulling teeth to get them to finish. Someone was supposed to clean and RE-STRETCH my carpet - when they came, they did clean the carpet, but did not re-stretch it - I mentioned the big wrinkles and was told - Oh that will probably settle out when the carpet dries well............no, so Ive been 4 days now with my furniture sitting all over the house waiting for the carpet to be stretched and everything put back. I called this morning and was told Oh we dont have you on the schedule for anything today WHAAAAAAAAAT - Im just so frustrated......nothing is being done and I have out of town guests coming Saturday, which they are well aware of! Would never use this company again!

Great new owners! I’ve known Alison and Juan for several years and they are committed to the best service and quality possible.

Great Service, they were on time and did a wonderful job restoring my floors and wall. I recommend this company!

I had a water damage a while back and Servpro of Park Cities where awesome. They showed up when they said they would and took care of me right away. I remember 1 of the crews name was Richard and he was most polite and explained everything to me that they were doing and needed to do. I was very please with the experiance.

We had a leak upstairs in the laundry room. Our damage was limited due to their prompt response and quick set up. Park Cities was knowledgeable and professional. I HIGHLY recommend calling them for an unfortunate situation.

Have had great experience personally and those who I’ve recommended through the years. Recent smoke damage experience was very disappointing. Technicians caused damage additional damage during their cleaning process but failed to make up aware of the issue. They broke a piece off a statue and left the piece there, and then instead of telling us about the weather strip they torn off underneath the front door, they threw the strip next to our front door bush. Very unprofessional and uncalled for!! This here have given me doubts in any future recommendations.

When your home floods, there’s just not much good to say of it, but when you have people like Rhonda and her ServePro Team at your side, you have a friend to your family and your things and some peace of mind that at least one part of this terrible process will go right. Thank you, Rhonda, and to all the folks at ServePro of Park Cities!

I am a Marketing Representative with ServPro of the Park Cities. Superb Production experience throughout the organization. A culture dedicated to responding to customer needs with haste. Empathy for customers in chaotic and often tragic situations permeates the company from ownership, management and production.

Jorge the crew chief was very helpfull and professional in helping me in my time of need. Would highly recommend servpro of park cities.

SERVPRO of Park Cities and North Garland has been great to me this past week. Even though they were super busy, they took the time to come out and help me and others. I am very happy with their work.

I manage a multi-floor property. I had a sprinkler head go off on the second floor causing water damage on two floors. Called Servpro on a Friday night. They care in and worked over night to help dry and remove all the water from the building. I would recommend them.

If I could give this less than 1 star I would. Enlisting the help of this company after experiencing a fire at home was the worst decision I could have made. I lost my home, the roof above my head, lost my companion/fur baby of 11 years in the fire. And servepro only extended the grief of this entire process. The only thing they did correct was pack up my belongings outve my home. Every step after that was a mess. They damaged (ruined) Almost ALL of my leather belongings (shoes/purses/belts). They didnt attempt to clean anything and it was automatically deemed unsalvageable. Not one thing was attempted to be cleaned besides my couch which I had to tell them not to clean because they had already ruined my other leather belongings. Everything I received back smelled like smoke and the fire which only reminded me of my loss. They are supposed to restore...they did not do one damn good thing for me besides pack and box things. Electronics were simply plugged in to see if they turned on...and that was their determination of it being salvageable. They didnt attempt any tests with printers. I have a Epson 3880 art printer and all the heads are clogged. Im sure it received water damage and smoke damage within the printer and yet they didnt do one print test. They left that up to me so that i could experience the disappointment of the printer not being the same and not being included on the unsalvageable list. Serve pro does not do an inventory of your belongings. A photo of a box filled to the brim with belongings is the inventory. Thats how they keep track of your belongings. No details about your items are kept. No descriptions, brands, Number of things. They simply dont care about your belongings. They Only seem to care about getting their invoice to your insurance company for their pay out. After experiencing losing my home, my companion, and seeing my material belongings reduced down to a nameless, numberless, brandless, basic list of nothingness...is just so disheartening. I feel the loss all over again. Now even more so, having lost what really mattered anyway and now seeing that everything I have worked so hard for over the years was reduced to nothing. I would not recommend this company to anybody for anything.

Great response time and very professional

Strikz is awesome

Do not use!