Ive always had good experience with NTB but today was a bad experience with John. I appreciate the service they provide to keep correct air pressure in tires but John was not in the mood today. Had to go elsewhere and will not be recommending our customers to go there anymore.

I took my car in on a appointment and they took care of me quickly and even gave me the best deal for future alignment. I appreciate the staff, Leslie Garruso. She was knowledgeable and greeted me as soon as I came in. Friendly and kind service they did for me

My son went for a state inspection and oil change. They said the wiper needs to be changed. We paid the wiper in order to pass the inspection. Also, we paid for the oil change but I found out the oil was dark. It means the oil was not change. The door cannot be open on the driver side after inspection, I found out the screw was removed and maybe the mechanism of the door was removed too.Going to complain tomorrow.The tech. who did to my sons car is no good!DONT Trust NTB !!!UPDATE: 7/2/21I went next morning very calm in a soft voice to this place,The guy accompanied me to the boss office.The boss yelled at me when he saw me, close the door may be locked the door. So I cannot talk In a nice manner, because he is yelling constantly at me all the time. He talked/yelled like an animal to the customer. I came to ask help or some explanation but the minute he saw me, He YELLED at me, how can the manager solve the issue? If he has a BIG attitude so in order to answer him I yelled him also in order to answer him. The boss treating me to sue me Because I posted a negative review. So I called the cops, I feel unsafe from him. Also, the woman who is the customer of this shop,Handed me a short letter about them, she said the boss he yelled at her to.She handed me a note, you have to call the district manager who is really really nice. She stated also she is a witness.Good luck guys!PS: I am hoping the higher management will do something to him.He look like combative, angry, big temper,he cannot resolve any issue.All he cares is the positive reviews.

Paul, the service manager, is an amazing person. He went out of his way to help me get my car situated without breaking the bank. I am a forever customer now!

I had a flat,.rolled in NTB 20 minutes after they were supposed to be closed. One of the techs was still working. He finished the truck he was working on and then got me back on the road. Bryan, thanks again for taking care of me and my girls so we could make it home. Definitely, above and beyond typical service.

Always the nicest most professional people working there. I’ve gone multiple times without an issue. The person speaking about their sons car actually came in yelling and causing a scene while I was waiting for my car. They handled it extremely well and made sure the other customers in the building were being helped without getting interrupted but the guy. What he was saying made no sense! Culpeper NTB is always my go to.

So, they were busy when I arrived this morning, 12/29/20. (Culpepper, Va) I was referred by another tire store in their area... (That should mean a lot to others reading this) I wasnt disappointed, they handled each of my issues with professionalism, concern and KINDNESS!!! It is so easy to be kind. All of you were great. Please reward all these guys, like your other locations in WV, Va, NC, SC, Md, DC, Ga. I have been to your locations in all these states. Yall so great but very helpful...

They did a great job in a short period of time for my 4 wheel alignment on my minivan

Good service, good price, long wait though.

Awesome service! Got car inspected needed a tire, they gave me a great price for the unexpected replacement! They did a oil change, inspection and tire replacement in under an hour! Thank you!

Great job. Charles is an outstanding manager

Thank you Paul for the amazing customer service today. I highly recommend this place! They fixed my tire quickly and I was on my way. Will definitely be a return customer!

I have been going to them for years very friendly and great service

These guys have been good. I trust them with my car. Pricing is okay. Have enough staff to get service done quickly most days

Went in at 5pm to get headlight bulb replaced. They went and got the part so they could put it in before they closed. Excellent service!!! Thanks to Charles and his staff

Very thorough in repairing my car. Ive used them twice for an unexpected car repair and they delivered timely and quality work. Ill definitely go there if I need anything repaired again.

Car was hit and damaged in their parking lot, horrible rude, and try to take you for every dollar possible

Very friendly and knowledgeable, pleasant experience, I would recommend and will return again as needed

Definitely recommend this place.

I got a nail in my tire/flat over the weekend and they fixed in promptly and free of charge. I was very pleased with their service and kindness.

I had a company on the other side of town tell me my breaks needed replacement asap and Ive been to FL and back a few times since so I bought break pads and brought it here instead and these guys didnt lie to me and said theyre just fine! Was In and out in no time flat I highly recommend these guys!!! Thank You for your honesty and commitment and professionally to your work, its hard to find good morals in this profession. Thanks again!!! 😁👍 Keep up the good work

I have been coming here to Merchants and now in NTB for 20 plus years. There is a reason I will always, always come back...EXCELLENCE! The staff members are always courteous, professional and accurate. No matter how busy they are, they always greet you with a smile and a hello. Charles, John, Ryan, Jeremy and the entire crew are the bomb! Keep up the great work guys! I will always be a loyal customer!

My entire family has always come here for all of our maintenance needs and repairs. Everyone that works here is always so quick to squeeze us in or answer any questions! They’re always knowledgeable, efficient, and very friendly. I drive up from Richmond just to have my car taken care of. Highly recommend!!

We have used the Culpeper Va location several times over the years. Work has always been completed quickly and efficiently and the staff has always been a breeze to work with. If you have any questions or concerns speak with Charles S and he will walk you through. Will happily return when the need arises again.

Theyre ok.

Installed my tires without appointment. Really good service.

I called on a Friday explaining exactly what the situation was that I would like to make an appointment as I was traveling through and I had a odd sized vehicle but gave exact sized of heigh and width. When I showed up on Monday morning for my scheduled appointment they took it in and I waited 40 minutes for them to tell me it would not fit in the door. As a service shop you should know what your door height is and should have been able to tell me before I made an appointment that my vehicle would not fit since I gave you exact size. Now one in town can fit me into their schedule today which puts me a day behind. Thank you for wasting my time.

I only use them for alignments. When I went this week, they told me all my rotors needed to be replaced for about $850. I told them I have all my work done at the dealership service dept and that I was going the next day, anyway, for an oil change, so I would have them take a look. As I was leaving he tried one more time and said he could take $50 off the price. The next day when I went to the dealership in Charlottesville, they told me all rotors are in good shape and dont need to be replaced.

I called in to NTB and asked if they had any appointments to patch my tire the same day. They did, and they said it would be free. I didnt believe them, but it was! They fixed two tires that had nails in them for nothing-- which makes me want to come back here for my next set of tires, etc. Charles was super helpful!

The guys were really helpful and nice,had a great experience with them

Had a 2pm appointment. Arrived at 1:35pm. It was after 3pm before they took the vehicle in the shop. At this business over 2 hours for a tire rotation and repair leaking tire. Rude not customer focused. Seemed like they didnt care whether I was doing business work them or taking it elsewhere which next time I will take it elsewhere.

Dropped off my car for the State Inspection and picked up a couple hours later. No problems. All staff were wearing masks and socially distancing.

I brought my daughters car here after a local dealer couldnt find/fix the problem - and the team at NTB knew exactly what the problem was, and how to fix it. They squeezed us in, immediately ordered the necessary parts, and then repaired the vehicle within budget and on time. Charles, John, and Ryan have been helping us out for years, and continue to treat us as valued customers. I highly recommend this NTB location - Ill definitely use them again.

My family and I took a short weekend trip to the Culpeper area (we all came from out of state). Saturday morning we awoke to find that my daughters vehicle had a flat tire while. Not wanting her to drive home at the end of the weekend on the compact spare tire, we headed for NTB. When it was our turn to be assisted, we shared our plight and boy, did Jeremy Lemay step up to the plate! Though we told him we were out of town (so not likely ever to patronize their business again), we were treated like royalty and Jeremy had us in and out of there in a heartbeat. It was customer service at its finest. Thank you Jeremy, thank you NTB!

They did a great job swapping out my stock rims with new ones even though it was a tough job and took half the day. Awesome service!

The people there were really nice, but they wouldnt believe me that one of my tires had a slow leak. Low and behold four days later and its back down to 24 psi from 36.I just went somewhere else and they replaced the stem. Problem solved.

This location is awesome. Parking lot VERY small but the staff is great. Had an emergency with a trailer tire while headed that direction. Staff was knowledgeable and friendly. Even as a walkin customer they got me in and out swiftly and professionally. Highly recommend this shop for your tires when needed.

Very professional willing to help

Charles always has great customer service. I have been going there for many years and always have had great experience.

Gentlemen here are very professional, and friendly. They take time to explain everything if neccessary. They are also super fast. Also nice waiting area.

Always so helpful every time I come here, and I never feel like i’m being taken advantage of when I come in. Amazing customer service.

They had great customer customer service.. I was in need of a tire repair early in the morning and they offered it for free!

Great place! First time there and they were fast, honest and fair pricing. 10/23/19

Everyone at the Culpeper location was great they handled my service needs . Jeremy and John were very professional when taking care us

Unexpected afternoon off and I called to see if I could get some work done. Yes. they fit me in and were able to do all the work in one visit. prices are fair, they always explain the job and give me choices. thank you so much for being a dependable choice in my auto care.

I have been going to these people for as long as I lived in this town. They may be a major chain but they never make you feel that way, theyre always very personable and awesome. I will always take my car here for repairs. The only time I had issues is when someone backed into my car in their parking lot, they dont have any security cameras so there was no way we could see who did it. Overall I like this place very much and the people are what make me come back.

Dont buy tire there...they play your radio when they are working on your car and run you battery down...

Excellent service and was taken care of in a timely manner. Staff went above and beyond for me

Watched a little TV had some coffee and my van was done very fast and professional

They are LIARS and try to take advantage of women. DONT take your car they for Inspected. Im calling the Better Business Bureau on them TODAY.....

Made an appointment today online. I was there on time and my vehicle was brought in immediately. No story about We are going to get you next. I was very impressed. This location is very impressive and professional and they follow through with their commitment. Cudos!

Had to have an alignment on a new vehicle they got it in very quickly got it aligned and I was on my way got a year of unlimited alignment for a very reasonable price and all of the employees are very friendly and courteous

I have always had good customer service from the Culpeper location. The staff is friendly and prompt when letting me know my vehicle is ready. I will continue to take my vehicles to them for service.

Had a single tire/wheel drop in . Jeremy took it in and had us fixed up and on our way in no time. Thanks @culpeperntb Jeremy.

I have tire protection plan and life time alignment on my fusion and I stopped by culpeper store and they got mr right in and resolved problem. Awesome guys work there

The bathroom and coffee area is not clean, otherwise I love this place and people. Too bad there couldnt be a separate bathroom for employees and customers. I always make sure I dont have to use the bathroom while I wait for my car. Manager Mike W. and Tech. Ryan B. are great. The other manager types are good also.

Very friendly and helpful. Fast service. Great prices on tires.

I went to this place for brake work. I found out I needed to reset my traction system instead which was a fraction of what a brake job wouldve cost me. They are honest techs. I definitely will be using them in the future.

I have been using this place for circa 15 years and it never disappoints. From the manager Charles (and Mike before him), to the front desk folks John & Jeremy, to the senior mechanic Ryan, they have always figured out the issues for all my vehicles over the years.

I had to come here twice due to a leak in one of my tires. They fixed it very quickly and without any sales pressure. Very courteous service. I definitely will come here for tires or other repairs.

I took my daughter’s Lexus to Merchants for a brake issue. When I called for an appointment I was surprised to find that they offered a same day appointment, I really appreciated that. I was happy with the service and the cost.

These guys are always great! Had a slow leak in a tire. Had next to no wait and my pin hole was patched and I was back on the road--despite their very busy shop. Thanks Mike Weakley!

Always willing to work out issues and his customer service has been wonderful each and every visit.Thanks Mr. Charles

Had an appointment at 9:00am for tire install and inspection, they pulled the car in at 9:10, sat in the bay till 11am to finally start doing the work..didnt get done till 12:30pm. Three and a half hours for maybe an hour job. Terrible, never again

I booked my appointment for an alignment online and when I showed up at the appointed time, I didnt have to wait long before my car was on the alignment rack. While I was waiting, an older gentleman came in with a nail in his tire and he needed it repaired because he was going to work early the next day. Even though they were booked up, and it was getting close to closing time, they still took care of this guy. My alignment was complete in about 20 minutes and after I paid, I was on my way. This will be the place i will return to for my future alignment work and possibly tires as well.

In and out in less than an hour. Simple fix and great customer service.

I have had my tires replaced here twice now and they have excellent fast service getting me back on the road each time. John at the service desk is great. I will return to them with my business.

I have been happy using Merchants and get most all services done there. The only issue I have with my last visit was being charged $60 to change two light bulbs! Labor $55 and bulbs $5. Ridiculous!

GREAT customer service! Perfect hours to get in and out around a work schedule.

Awesome service. Got a vehicle checked over and found out what needed to be replaced.

Great service. Ill be comin back!

Friendly staff and good prices. They really work with you to find exactly what you are looking for and what fits your budget.

Charles did great work took care of me

I buy all my tires at NTB of Culpeper. They also do my vehicles inspections and oil changes. They always do a great job.

Always excellent service, friendly people who call me by my first name (cuz Ive been going there for 15 years!). And best of all, great work.

I got there early. They open at 7AM and I needed to be home by 0830. Took me right in at 0700 and was out the door with me new inspection sticker by 0720.Kudos to all who work there.

The service was great. Being a long time customer, they service my vehicle. I forgot my wallet and without hesitation allow me to go home pick up my wallet.

NTB in Culpeper is my Go-To place for routine services likes brakes, oil changes, alignments, etc. The people there make the difference between wanting to go to the same place and not choosing the many other places to get the same services.

Our car broke down on the side of the road and John not only took care of us but maked us feel better about our situation.

Really easy process getting some new tires, and a very friendly staff!

Had a 12:30 appointment, got there early, took my vehicle in and all work was done within a hour. I would highly recommend any or all to use their service.

I went in for a power steering pump. was told it was the rack & pion. Never was given an estimation for the work and ended up paying $1,325.00 dollars when I anticipated about 5 to 6 hundred dollars. Called back and talked to representative, hindicated that he would discuss with his boss. Unfortunately, (for him) he never hung up his phone and heard him discuss with tech. Vulgar words were used to discrible me and about the work in general. Called back to discuss what happened when he talked to his boss and have never received a return phone call. Apparently, he does not want to discuss this with me or he didnt actually talk to his boss.Every time I have called since then he is not there. Yeah, Right. Yall blow this one and there will never be a chance to screw me over again.

Love the staff here. Theyve always been honest and upfront about estimates, calling me before service is done, and dont try to upsell me.

Excellent staff and had a great experience

The best Tire--repair in Culpeper!!! Awesome service and The best team!!!🏆🏆🏆

Always my go-to place. Very professional and I feel my vehicles are safe at Merchants.

Ive had great customer service from everyone there. Mike, Charles, Dave, and Sean. Even when something went wrong they always fixed it. This is the only place we take our four vehicles over the last 9 years.

The best place for car care helpful honest people at very reasonable prices

Very poor job, they severely damaged my custom rims. I wont recommend taking your vehicle to this location. Especially if you have after market custom chrome rims to have tires mounted. They will destroy ur rims. They have absolutly no respect for customers personal property.

My new mechanics! Quick and professional.

Excellent service, friendly staff, and the location is super close to my house so it gets some bonus points for that.

Fast service...!

Took my car there because of a Low Pressure light on. They told me they patched a hole in the tire so I payed them and went on my way. Next day, Low Pressure came up again. I took it back to Merchants to fix. I find out that I have a cracked rim. In talking with the Technician, he told me that he remembered my car and said he couldnt find anything wrong with my tire so he filled it up with air... and guess what... the Low Pressure light went off. DUHHH..So I payed them $25 to put air in my tire. Didnt take my car back!

They are very good at getting the job done, they explain what they done to correct the problem

Went for an oil change. The gentleman helping me was very nice and understood my vehicle needs

Cheaper than the other guys, way friendlier, fast, and quality service. Bravo gents, Ill be back

Excellent service, quick and friendly.

Got in/out pretty quickly. The waiting area was freezing cold though!

Excellent service.

Horrible service ! Two times I used them and it was a complete nightmare !I dont recommend this place there is so much better places here in culpeper