The people here are great, and friendly. Relaxed atmosphere compared to other gyms.

Great place to work out. Family owned business who really looks out for their customers.

Nice gym, there is a women’s area and has a variety of equipment. All the workers have been friendly in my experience. Overall, a very lowkey gym that has everything you need and love to support a local gym :)

As someone who has social anxiety I love coming here as it’s lowkey and very spacious. There’s also a women’s room and plenty of equipment that is properly spaced out to accommodate the social distancing rule. I feel safe coming here and the staff are always very welcoming :)

Great gym! I can always get in and complete my workout quickly. The staff is always helpful and courteous.

I have 2 years contract finished last january so i want to change month to month payment and i give them new debt card . and afte one week they startingTaking money from my both debt card oldand new, .

Great staff, clean gym. I have been coming here for 5 years and it has always been clean and the staff has always been great.

The lady’s workout area always had broken machines, even before COVID. When attempting to cancel my membership, the lady on the phone hung up on me when I said I wasn’t interested in staying at this gym. Upon calling back, she said she thought that meant the conversation was over. I received emails from the billing department saying to contact Victory and they would help me cancel. When contacting Victory, they said that billing would do it. It was very hard to find who could actually help me cancel my membership.

The staff is always cool and friendly. I appreciate the different types of machines that are available to work out in, I never get bored! Thanks Billy!!😎😎😎

Love this gym, used to just pass it by b it always wanted to check it out and finally did, some great people work and train here, love the atmosphere, and gym layout, and best of all, it’s just always super busy, and I’m not having to constantly wait on machines/areas

Thought I would never leave my old gym, well I did. Clean and great staff.

I love this place! Great place to workout

Great gym love the all female section

The employees work with you to meet your expectations!

Very nice workers, I love the classes and The atmosphere keeps me motivated, I love that there is not a lot of people here too, but they need to change the sign where it says “19.99$ a month” because realistically it’s 29.99$ a month but I think it is very worth it

I think the staff could be friendlier,I dont no anyone by name,but the younger lady I think her name is brittany is the only friendly person that actually greets you at the door...customer service and friendliness is super important..

Worked here and used the gym. Friendly environment, sweet people, fun place to work!

New facility is very organized and the equipment is in great condition. I appreciate the womens work out area because it tends to be less busy than the rest of the gym. Trainers are more than willing to explain to you how to properly use equipment and help you to reach your fitness goals. Brittany is helpful and is always a smiling face to see when I walk into the gym and leave!

Overall the gym is decent. If you are new to training or working out in a gym this place has basic equipment to get the job done.With that being said, Im rather disappointed with how the place is managed. When I signed up for a membership at this establishment I was under the impression that I was doing so on a month by month basis. After switching to another facility, that offers more equipment and fits my needs a bit more, I find out that Im actually under a two year contract with Victory. None of this was made clear when filling out my paperwork. My partner, who sat with me while I joined the gym, doesnt even recall a 2-year plan being discussed. According to them the only way to get out of this contract is to move at least 25 miles away from where the gym is located and bring in a letter showing the address change, or pay off the remaining balance of the contract.While creating a contract to retain members may be a good business practice, deceiving your clientele into doing so is not. So to anyone thinking of joining this establishment, beware. Read ALL of the paperwork youre being asked to sign and make it abundantly clear what you want/are willing to pay for.

This place is great! They have trainers who will work with you individually. I needed assistance for a contest weigh in and they helped me when other gyms turned me aside, thanks Shawn! The prices are fantastic. I would highly recommend them.

I love this place. My only complaint is the lack maintenance and they blast the heat..... I mean they should save on the heat bill by not blasting it.... Its a work out facility so it would feel good for it to be a bit cooler inside when u start sweating balls and u are just warming up. But as far as equipment for the pay u cant beat it.

I am a new member and I am very impressed with the club. They have a wide variety of machines and exercise classes that are offered in the evenings for people that work. There is a great group of people in the evening classes that encourage me and make it fun to exercise. Also I find the staff very friendly and helpful there.

We joined when they opened the new facility hoping they would maintain complete functionality, especially the pool and hot tub that i use to maintain lower pain levels. The pool has been closed at least 3 times since opening and the hot tub has been closed at least 15 days also the hot tub is rarely at a therapeutic temperature often ranging at 98-99 degrees instead at 101-102 it should be.UPDATE: the hot tub is fixed.

Very friendly place. The separate ladies workout area made me feel comfortable and had plenty of equipment. I just visited from out of town and they only charge $10. The facilities are a little run down, but they are getting ready to move into a new place down the street. Hot tub and sauna were hot and clean. Only problem is no towels - not even for sale, so dont forget to bring one like I did. There were disenfectant spray bottles all around and paper towels to clean the machines.

Havent been to this place in years but my main memory is the owners daughter made a rude comment to me & in front of someone else. i used the handheld fat loss monitor & she was so shocked/disgusted with what it said. & she was over the top by saying how it was really bad! like i was obese & huge. when I was really small then so it wasnt even bad? she should watch what she says to people with those comments can give someone low self esteem etc. specially when I was small at that time, so I worry what she might say to other people? when I think/talk about this place, this is the only thought I have. made me not ever wanna go there again. I also called in when I did workout there to see if someone worked out there because I had a restraining order on them & she told someone my personal business about it. other than that it was fine.

Facilities are not up to date and in the summer theres no air. Very upset at their policies and customer service at the east store. They have no compassion; they just want to collect money and very rarely make gym updates.

The gym is nice enough. I havent been to classes yet, so I cant comment on that. However, I am rather disappointed that I had no clue there was a month to month membership. I was only told about the gold and silver passes that ended up being 2 year contracts. Im only just now hearing about trial and month to month memberships! I felt a lot of sales pressure and caved, so unfortunately, I am stuck unless I move. I wasnt given the option to try the gym out to see if I even liked it enough to get a membership of any kind. I wish I had all of the options explained to me, but alas...

I recently joined this fitness center. I intended to just register for three months, which I explained to the young man at the reception. This young man said I can opt out when ever I want to. I just found out that I cannot even opt out unless I move to a location at least 20 miles away from the GYM. I made it clear that I wanted just 3months membership and the very rude young man who signed me up bluntly told me I cant opt out. that my plan is for 36months ( but I wanted to be a member for just three months. I understand scouting for customers is a marketing strategy but deceiving customers into opting in is a complete turnoff. I have only visited this gym just 5times since march I became a member. I am disappointed.

I miss it here it sucks I moved a little far but im come back Ann is an amazing trainer!

Love the water classes!!Only improvement could be friendless on the part of Monique. I was totally lost my first day as she didnt seem to recognize that there was someone there for the first time.Thankfully there were some helpful participants.

Love the people and location. Trainers are very knowledgeable.

Been a member for years. Staff is always helpful and respectful. They have handled the COVID situation with very high standards. Tons of cleaning stations and always seeing staff disinfecting the place.

Although the West locations facility is new, the staff is also new and constantly changing and inexperienced. The present manager, Billy, has no concept of customer service or how to talk to people. They are unconcerned with meeting your needs and seem to know that because they have no corporate office or contact number there is nothing we can do except take the disrespect and pay for the membership. Presently my membership is up with Victory Fitness West and I would not ever recommend anyone signing up for one at the West location.

I absolutely HATED this gym! To bad you have to give at least one star cause it dont even deserve that. I went with a friend with a 7 day free pass and on the very first day I was pushed into buying a membership that they wanted me to pay $100 to even sign up. Then on top of that I had accidently left a swimsuit and Hoodie from Victoria Secret that when I called the woman that answered the phone said it would be fine until I got to get it! I was on my way out of town for some family problems. A few days later I called because the family member had died and told the guy that answered the phone it would be a few days until I get back in town he then assured me my stuff was okay BEHIND THE DESK! I went in to pick my items up and after people telling me they had just seen the items they disappeared. I got a couple apologies and was told I would receive a call the next day once they checked with the cleaning guy, I waited 2 days and NO CALL so I called back and spoke to a manager named BRITTNEY and she was so rude and unprofessional. I told her someone should check the cameras and make sure a worker had not taken my items or someone didnt accidentally give them to someone else. She processed to tell me she was not worried about my items, its not her problem and they should have never been left, shes not responsible and that I was a low life and to find something more to do then call and blame someone else. They didnt have signs posted about them taken no responsibility and had I been told that I would have sent someone in state to pick my items up, but instead I was assured they would be fine with I was grieving over a dead uncle!!!!.... THIS GYM IS BY FAR THE MOST Pathetic one out there. I would NEVER recommend it to anyone. And actually planet fitness is cheaper and way better.

The best jym ever and you get very comfortable I go everyday now

I wish I could give negative stars for how filthy and disgusting this establishment is. I put up with their filthy gym, low class clientele, constant broken equipment, unqualified trainers, and just over all complete waste of money for almost 2 years since it was close to my home but upon trying to cancel my membership due to moving across town I was told they couldnt do it. They are so hard up for money that they really need my $52 for 2 months that I wont even be using their disgusting gym. Everyone who works there should be embarrassed and ashamed of the disgusting pathetic excuse for a gym that they work at. I would never recommend this place to anyone and I am reporting them to the health department.

I love going to victory fitness. great members, very nice people who is always willing to help you ☺

I moved to planet fitness 4 months ago and canceled my membership with Fitness. Come to find out, THEY NEVER CANCELED IT. Even though I completed the letter and was given a confirmation at this location. I CANNOT STRESS HOW CORRUPT AND BS THIS ORGANIZATION IS. Im going to fight back and chargeback each and every BS billing. I cannot believe this gym.

Much like Katie I cancelled my membership and wrote out the letter before they moved and yet I found another month charged to my account after they stated my membership ended.. The paperwork was filled out long before the building was moved and I was told verbally a month before it ended that i wouldnt get any more charges... Yet here is another charge.. Im hopeful this money is refunded as it is in VFCs error.If I hear back from them I will update this review.Update: I was told that although my membership ended in September (24month contract) I started my contract in November so I had to pay for November even though the membership ended in sept, so beginning of october I needed to pay for november... sounds odd.. if it started in November wouldnt it end in November? Well I will check my checking account next month and see if I get charged again.Further update: the charge was corrected

Love the atmosphere, and the trainers are super helpful

The gym is kind gross there is never a disinfectant bottle around. Which means you sit in someones elses post work out GROSS. Then when you ask for one the staff srugs and says they are out. Unlike the other big name gyms which have disinfectant on every one every piece of equipment!! I mean I am not trying to catch somthing Ajax cant get rid of.

This child named Brittany who stands at the front desk is rude, disrespectful and because of such, this company is no longer worthy of my money. As a member since 2005 I was horrified by the treatment that I received today at the West club. The child behind the counter named Brittany was rude, in telling me that my original membership card was no longer valid, after being previously told that I would have to pay $10 for a new one. (That fee was discussed during a previous visit)They requested a photo for the membership to which I declined, then she asked for photo I.D. which I promptly gave her.She rudely told me that if I dont take a photo, then I could not work out there. I reminded her that Im certain the company would be displeased that a customer of 10 years would have to close her account due to being disrespected. I picked up my phone to make a call and she said Who are you calling? Theres no one to call. Im the owner I said You own this club She replied Im the owners daughter. I said I dont care who you are, Im trying to make a phone call. And she kept asking WHO I was trying to reach as if it were her business to know that.While attempting to reach the person responsible for the account, she continued to tell me that I needed to take a photo or I couldnt work out there, its their policy and I must abide by such all the time. Im telling her Maam Im on the phone and Im not speaking to you. Particularly since you arent listening She refused to give me my original membership card back unless I complied took a photo.Eventually she told one of the other workers to call the police. I guess being a mature adult and knowing when to shut the hell up was too much work for her insecure self to handle. I left and located the corporate office number. There I was greeted by Bambi whose initial response to me:1)All members must have photo id2)You should have taken your phone call outsideI said The call I was making concerning the account? I was supposed to go outside and then come back She said Yes I asked And thats all you have to say?She actually said If you really had an account open for 10 years you would have had a photo by now I was furious! This woman was not only unhelpful she even questioned that our account had been open that long. All she had to do was look into the records. Perhaps my canceled checks will convince her.She said she would look into it. Since she was not there, she really cant say.I normally do no use this club unless its along the route of something needed.I have not had any problems or concerns with the East Club or the North Club as they are generally respectful and friendly.I will discuss this with the other person on the account and Im certain the consensus is that we close the account and shop elsewhere.Acta deos numquam mortalia fallunt, Brittany

Love all the Members and staff we have!

Decent place to work out, the staff especially Bambi not super cordial or friendly. Nevertheless I am glad they are here on the Westside

Great work out.

No water fountain

Excellent service 👍