Too smart customer service is impeccable, very kind respectful and graceful was this lady. But my unit was so hard to find and halfway in of course they are full to the capacity so somebody going to have to walk out of the norm and it happened to be me

I was a customer for years and then we fell behind during the pandemic. I tried pay what I owed online, but they said I had to pay in person or over the phone. When I tried to call no one ever answered. I wasnt able to drive up there, especially not know if they were even open, so I kept calling and leaving messages to have someone call me back. I even called customer service and he left a message on my behalf as well. Long story short, the payment kept increasing, no one ever called me back, the unit was sold... I would expect for them to try harder to collect their money from someone who was eager to pay it off, but the only person who could take my payment (the office manager) didnt seem interested. I doubt they got much for what was in there anyway. I think it would have been in their best interest to keep me as a customer.

They’re management team earned them this horrible review!! Michael the store manager/GM & Monica the district manager are horrible at communication he’s nonchalant and doesn’t seem to care and Monica might as well be a ghost with an answering machine because I’ve called her for over a month and still nothing!!! Moving my things out ASAP!!!

I helped my niece get her furniture out of storage and all her items were mildew. She had a climate control unit and the unit seems to have had a leak. It was very disappointing, I just hope the insurance pays for the damage 😕

Mike was very nice 🙂And kind

Great customer experience. Mike is very professional: he answered all my questions and clearly explained all available options. Cubesmart is affordable and clean. I strongly recommend Cubesmart Self Storage.

Easy access,wonderful management and great price.

The staff member and manager who helped me were unbelievably courteous and helpful compared with other storage places Ive used. Very clean and modern facilities as well!!!!!

They don’t Prorate their move out and if you paid late~ they blow your phone up..!

I have had no problems with my unit. The price has gone up many times over two year span.

Mike gave the worst customer service I have ever received when I visited this location. He could not even give me any clarification about questions that I had. The location was dirty and two people were not wearing masks as they talked about their units having bed bugs.

Shark like company. They increase their rates every couple of months, pushing customers to move to another place to keep lower rates. They do not value old customers.

Melanie, the manager at the 3344 Morse Road Cube Smart location did a great job for me. Professional, knowledgeable, and gave me all the information that I needed to make a decision on storing my belongings at Cube Smart. Frankie Meyers did an exceptional job of checking me in and helping me to get started with my storage location, locks and all and I have never used a storage unit. I want to thank Melanie and Frankie for a job well done. They really couldnt have taken any better care of me. Im a new storage customer and I happy to recommend Cube Smart to everyone. Thanks so much again. You removed the stress I felt about storage! Jim R.

We keep our personal belongings at this location, and the service is nice. Its an keypad entry so your stuff is secure. From time to time we may make a late payment a day or two late. They do a good job with sending us reminders. We havent had any complaints and have been with them for a few years.

Easy access to storage, clean environment and friendly office managers to ask questions.

Great people, nice clean and friendly facility, water tight storage units

Cleanest, best managed storage in Columbus.

My boyfriend and I had a really pleasant experience with the customer service reps at CubeSmart on Morse. We reserved a unit online through another website and they quickly followed up and let us know it was being held for us. When we went to sign the paperwork and move things in to the unit, they helped us get a lock for it, set up our pin code to enter the premises, and we overall just very sweet. It looks to be a clean facility (landscaping and as far as the actual units go). Weve had no problems with the gate. They let us know about the free moving truck (not actually free, but its only a ten dollar fee and you have to fill back up the gas tank, which to me is still a great cost). The storage lockers themselves have pretty high ceilings and you have the option of a climate controlled or outside locker.The only downsides I see:- There is a standard fee for insurance for the locker which we werent told about when we reserved it online.- It is located on Morse Rd, which is pretty busy. Trying to turn left out of the place is difficult because its 4 lanes of traffic (potentially more depending on where you need to go) that can be really hard to time it right, or its just plain impossible during the busier times and you have to turn right when you can and turn around somewhere. Obviously though, this is something they cant help.I appreciate the great service we received and am happy to rent a storage space from this location.

With in few minits i got my cube smart storage ( with in no time) not lot of documents this and that.. really grate..

Clean, convenient and very nice staff.

Safe secure location and a very friendly staff. Use of truck was great

Melanie was awesome. She was very helpful and went the extra mile to help. The unit was clean and the truck we borrowed was free and only cost $6 to fill up. If you need a storage unit, call Melanie. She will get you 💯 % together.

Easy to work with. good price initially.

Super easy and quick process. Both ladies working there were extremely nice. The first month was free, which helps, because youre still buying some furniture covers, and theres insurance and an initial fee. That being said, they could have charged a million dollars, and it still would have been an overall pleasant experience. I was very surprised by the experience.

The staff, security and the cleanliness of the place

It was very clean and great accessibility.

Facility was the right price and location. The manager, Izzy, was great. Only reason I didnt give this facility a 5 star rating is carts are hard to find and it is a bit of a maze to navigate. Would be nice if they gave a map or color coded system to make it easier to find your storage unit.Overall great experience. Cube smart will be my first place to check for storage going forward!

Tim was awesome from the moment I walked in the door. He greeted me promptly and finished working with the customer in front of him quickly. I was already wowed by his professionalism then he gave me a free pack of gum!Units are clean, well lit and secure.Price is very good as well. Got a 10x10 unit which was big enough to fit a nearly full 16 foot moving truck.

Just say NO to cube smart.Update: I moved from cube smart after my 107.00 storage unit was raised to close to 300.00 a month--for a 10 foot unit.i wrote this review when it was 230.00 and they pushed it up yet again.This company is one of the greediest storage centers you could possibly fall victim to. Not only will they raise your rates every time someone else moves out of their own storage unit, but they will charge you exorbitant late fees on the 2nd day its due. They dont take payments over the phone, and most of the time their office is locked so unless you can remember your exact to the penny storage fees, you wont be able to leave a check in their Dropbox. The only alternative is to call their 800 number and wade through a litany of voice prompts to try to find someone who will then look up the amount you owe. If you cant remember your storage unit they cant take your payment. This is the best way for cube smart to make sure youre A-day late or even an hour late so they can charge you a $40 late fee! Our company rented a few storage units and at one point was spending $600 a month with cube smart. Do you think as a long term renter we might get any break or be rewarded or treated as such? Nope. This company has raised the rate of 1 of our smallest storage units over 00% since we 1st moved in. 100% folks! That means that a storage unit that cost a $100 when we rented it now cost $230 a month! Its supposed to have electruc but has none. Cube smart will not discount for lack of electric but instead hikes the rate up every other month. And this is all because when people move out of the other units, cube smart makes their existing renters pay, in turn screwing their long term renters.They are an absolute sham of a business and they really should be ashamed of themselves. Having their office door locked, not being available locally by phone to give you the amount due and not accepting card payments over the phone make it difficult for folks to pay on the exact day due. You could sign up for auto pay which then you wouldnt notice the constant amp up of their fees based on OTHERS moving out. Well after being a trusted client for 3+ years we are done with Cube Smart. The utilities wont disconnect during the shut down. The mortgage co are allowing grace on payments. The typically greediest of the greedy have made allowances due to the shut down and how difficult it is for people to get out. But not cube smart. Not only are their doors locked consitantly but they are right there on the hour to charge you a 40.00 late fee if your even a day late on your storage unit. They did this to me this month and last. Cube smart you are asking for a class action suit: make it impossible for people to pay their bill, hike your monthly fees, not staff your phone or office and charge a 40.00 late fee all during the virus when its difficult enough for people to drive places to make in person payments. Cube smart you truley suck. Just dont give these greedy bstrds your money. Anyone moving out of their units will cause cube smart to overestimate the value of Your unit and they will hike your rate without notice. $100.00 to $230.00 in 2 years = criminal.

I have used this location twice now and both times went great! Izzy and the lady who helped me check in were just as awesome as the first team that helped me. I chose CubeSmart not just for the price and convenience but also because of the good reviews online. I can say they met and exceeded my expectations. I am very pleased.

Spencer was so helpful! I was running tight on time and he stayed to make sure that I was all set to move into my unit. I would definitely do business with this location again!

Izzy is a terrific manager. The location is safe and secure. Izzy made sure that I got a unit that was appropriate for the size of my belongings and the price was reasonable. I would use them again in a heartbeat. It was an excellent experience.

Friendly, efficient, and very professional! Quick and pleasant experience.

The ladies who work here are awesome!

I went into CubeSmart only two days before my planned move. I met Izzy whom treated me with a warm friendly smile. Izzy took me out in the extreme heat to show me units. Izzy listened and knew exactly what I was searching for. The entire rental deal was quick and painless. I feel that my belongings are in a good convenient place. I definitely will recommend Cube Smart to my friends.

When you get down to is, a space is a space....... although the competitors just down the road came with four legged rodents at not extra charge. The CubeSmart facility was the cleanest.However, the difference is in the people you have to deal with. These guys were easy to work with, helpful and friendly. I also have a big truck and the drive ways between buildings was nice and wide, they didnt try to jam in an extra row of buildings.

This was my first experience with renting a storage unit and they made it very easy. The facility was clean and very well maintained. I made a really good choice and would definitely use them again if I need storage in the future!

Had a Wonderful Experience with Ms. Thelma, she was very warming and welcoming, like I known her forever, she made my decision easy, and provided me with everything I needed to do to storage my very valuable items. She is a awesome representation of Great! Customer Service.

Thelma is awesome!!! Actually she deserves a 100 for 100% satisfaction!!! I had gone to an appointment previously this morning at a competitor and in one day the price had gone up by $60+ on a unit that I had reserved by computer. Consequently I walked out of there very angry and started making calls. I reserved 1unit at CubeSmart and the gentleman at their corporate office was very helpful, but not as helpful as Ms. Thelma on Morse Rd. Thank you so much for saving my day and making my move much earlier!!

My experience with CubeSmart has been good so far! The day I scheduled to move my items into a cubesmart storage unit I was super late, and showed up right before they closed. Patsea, the manager went out of her way to help me with the paperwork and finalizing my storage unit rental. Very please!

Clean, safe storage facility. The staff was helpful and friendly and I never ran into any access issues. The price was very reasonable.

Noticed this location was a new build 10+ years ago and have been storing my car here for 2 or 3 months in the winter every year, Usually they can offer a discount or promotion. Its been kept very clean and I like this location. Thanks Hal and Tim for the excellent and fast service this year in 2016.

***update finally a resolution to all the issues with this particular store, Monica has gone above and beyond to rectify all issues and create a workable relationship between customer and company. We appreciate her honesty in accepting that the ball was dropped and we accept her gesture to make it right this is the cube smart we know and we love it shouldnt have to come too bad reviews to get a company to have great customer service...This store has Repeatedly let our family down over the past 6 months, as soon as we can we will be moving our stuff to a competent and professional storage facility.Started one month after we moved in we noticed water we were informed someone would be out to repair it nothing we waited n waited we are living between 2 states and they knew this we can not always be on site so we added their insurance on our unit plus purchased our own outside insurance we come back and new manager is there and was not informed of any issues we then notified the new one n sent pictures of water we were then told to file an insurance claim n put a tarp over our stuff . We did but when I spoke to insurance they said because the company had been informed of the issue they will not cover damages because nothing was done to prevent it..we informed new manager they told us they would correct the issue and to check back I called several times n they said they were working on the issue I came back to the unit from another state again and nothing had been resolved gutter still damaged roof still damaged and water sitting on the roof of our unit, new manager #3 again had no idea of the issues she herself took pictures said she would notify the appropriate people she again said put a tarp on it and contact insurance I advised her we did that before she said well at least put a tarp on it we will get it fixed within the next week or so.. two weeks went by more rain more water inside the unit we notified her again that we are still getting water took pictures gave her pictures she took pictures said pls put tarps on your stuff and we will credit you one month. I then contacted corporate and instead of calling me back they just reserved a new unit call back left me a message said move in you have one day and youll have to come in and sign new paperwork and pay for the new unit my old unit set up on auto pay so it was already coming out I told her theres no way we could get it done in one day we live out of state and travel back and forth I called corporate again district manager called me said no take all the time you need you can use the truck we have on premises youll be credited and you wont have to pay anything for the new unit. I explained that our unit was already set up on auto pay and already came outshe advised us that we would just get a credit and a transfer set up so no money would come out so on the 5th we showed up sign the new paperwork new manager had no idea what was going on said she cant give us a credit now because the district manager doesnt allow it. We move the unit in one day by ourselves because she was not made aware that we were allowed more time or made aware that we could use the vehicle wanted to charge us $39 for 4 hours so we walked it from one unit to another with two dollies. upon moving we discovered after we put all our stuff inside the new unit the lock was broken manager on duty said I dont know what to tell you thats the unit they said to put you in she said youll just have to move again or leave it the way it is we cant lock our stuff this way my husband said fine how do we get a new lock she said I dont know unless you can take the old one off the old unit and put it on your new unit so now my husband is there maintenance man. This is completely unacceptable from a company and considering Ive been with CubeSmart for 10 years in several different state this is the worst CubeSmart I have ever dealt with three managers in 6 months and a district manager who has no idea whats going on with her company.. worst ever do not use CubeSmart on Morse road Columbus Ohio

Patsea was on duty when I needed her most: Labor Day in the mid-afternoon. She was unfailingly courteous and patient. I couldnt have asked for better service.

The gentleman who did my paperwork was very nice and he got me in and out of there in no time 😀. He explained my discount, payment due date and all I need to know. He was very professional . The units are very clean and I have already recommended some people to the storage facility

Tim was very helpful and went out of his way to make sure we got the best unit to accommodate our needs. We often see him out and about on the premises which is reassuring because that means he is not sitting around in the office all day, which makes us feel reassured that our stuff is secured and watched. Great location on Morse road, just past Sunbury road and Morse.

Patsea and Izzy were amazing! They were able to accommodate my needs for a storage unit on such a short notice due to moving. The rate for a month was cheaper than what I would need to pay for a rental truck for 3 days. Overall Im satisfied and would definitely recommend this site for your storage needs.

I moved here from South Carolina and found the best prices at CubeSmart. Tim was great and took the patience to show me multiple units so I could find the best one to suit our needs. I would definitely recommend CubeSmart!

Patsea was great. She was a great help. Loved her personality.

From the first time I purchased my storage every employee at this cubesmart has been amazing. The GM Tim has been a true blessing to my family. I would definitely recommend this location to anyone. Especially if your in search of clean and secure grounds, great customer service, and their willingness to work with and help those who walk in their doors.

Mel made my move in experience great and shes very welcoming when I go into make my payments.

Great knowledgeable staff and overall good experience setting up a storage unit. I felt the military discount was rather extensive to get though, most places an active duty Mil ID will qualify but here the unit commanders number and name as well as base address was required among other information. While I understand the need for this in todays society of people lieing for a discount it felt rather overbearing and extensive for a standard military discount. Despite that my experience was still great with the staff and I felt the unit was perfect.

So far I have had an excellent experience. Staff was friendly, place is clean. Reservation was made online and a call back on the same day to confirm my reservation. Prices are a tad higher then other storage units but based on reviews and services the storage facility offers, its worth the tiny increase. I have no worries about leaving my hhgs in a storage unit at this facility.

Affordable, clean, and you know your belongings are secure. Staff is great!

Staff is awesome and cut me a super deal spur of the moment-- dont bring a lock just buy theres-- it doesnt take combination locks or regular loop key locks...the ones they have on site are like 6-11 dollars ( i know i cant remember and would rather tell you more than less so you are prepared) and they are simlar to the ones you see on cash registers but bigger-- you keep the lock when you leave the storage place too

Patsea is amazing. Affordable and nice facility!!

I would not recommend to anybody

Patsea the GM was very thorough and explained everything clearly b

Friendly staff and convenient location

Super helpful and patient associates. The storage unit is clean and bug free, my climate control unit is especially in good condition, highly recommend!

T. Jones was very friendly & took the time to answer & explain to me the discount & the promotions that is going on. he even asked me to do it only to get another 15% discount online.One of the issue i have is that we cannot bring our container to load at the premises. is an issue to me even if you have a large numbers of stuff to load to a container you will need to rent a truck from them or u-haul and move them to where ever your container is at. that bothers me because i have load a container at the premises before which made it easier for me and that actually prompted me to go back and rent from them again. (That was when it used to be Mini Storage)Either that that i really Love putting my stuff at Cube Smart..The facility is Very Clean...

I had a bad experience with my unit (climate controlled unit). It rained and it flooded and NO HELP AT ALL. Informed the staff about the problem multiple times and 4 weeks later nothing happened and is about to happen. I am paying for the unit that is of no use to me. Overall, the staff in the office are very friendly but they couldnt help out.

Izzy (store manager), was a big help! Her customer service was great and she helped me find the best unit for what I needed.

Miles great and very understanding

Lady at the reception was extremely nice and helpful. Showed everything including changing the locks herself. Very clean facility.

Izzy was professional and accommodating and explained everything we needed to know. The facility was clean and orderly. Overall a very good experience.

Izzy was the absolute best to work with. Will definitely use again

Izzy is a most helpful, pleasant, and friendly associate. The location is secure and immaculate.

Mr. Jones was very hospitable and patient. I really like this facility.

Super easy to get started. Friendly staff. Clean area.

Great location. Decent prices.

After trying at a different company who had hidden costs, I stopped at this location just before the closed up and even though I apologized for coming in so late they were super nice and polite and took care of me pretty fast and in a hurry. Thank you again!

Reasonably priced. Clean facility.

I came in off of morse rd and had soo many issues trynna find a storage unit for my motorcycle.. i came into store 0853...and i met Thelma and Izzy,and they MADE MY DAY!!! I got everything taken care of and they were both GREAT!! Laughing and smiling and made me feel great about getting the storage unit!!!#NORTH SIDE RULES!!

I absolutely love the clean crisp interior units--and they have electric--and they are first month free. The office is big and comfortable and Tim is a gem. I stopped in as a recommendation from someone who rents here and I ended up renting on the spot because of how clean this unit is. I moved my old unit here and have set my new unit up as an organized exterior space for my off season items and home goods. The interior units are bone dry and I know I wont have any issue with dampness or odor as Ive had with other storage facilities. This cube smart even has a moving truck that they allow you to use to get your things moved in. They are a cut above. Im coming from public storage ( orherwise known as Piece of Shite) where the corporate office raised the rates consistently without telling you. My rate went from 90.00 to 135.00 in several rate hikes that I wouldnt know about because I was set up as auto bill pay. The PS staff always ask to set you up as auto pay so you wont notice these price increases. This isnt the way to keep your customers. So I moved to stor all on 5th and while they are very nice I felt the price was really high for a unit that had no electric no light and the traffic getting there was a drag. All the reasons you hated your last storage facility for you wont find here. The Morse road location had a great price on a huge storage unit, has electric, is temperature controlled and is super clean. I love it. And they have a selection of full size candy and gum on the front desk that is free for their clients. Instead of keeping my extra stuff in boxes and totes Ive been inspired by the space i rented at CS to utilize shelving and closet racks to store my stuff. Its like having an extra apartment to keep your nice off season things.

The most helpful, kind and considerate storage facility that I have ever done business with. I will always store my stuff with them .💯

I have rented here many times, and the experience has always been great. Very friendly, know what they are talking about, and never an issue.

Staff was great !! Management not so much !!!

Big spaces, but cheap prices

They were very nice and helpful

Staff are exceptionally friendly and helpful.

Thorough and friendly service. Thank you!

Great service, and Izzy is very friendly!

They were great...

Their phone line does not work

Easy to use.

Clean place very expensive

Best storage in town

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