So, this is not the kind of service center Ive been to before. Everyone here is especially friendly, kind hearted and helpful. Ive been here and worked with Kenny a few times and Crystal. Both of these amazing people were wonderful throughout the experience and because of them and their professionalism I feel confident going back in the future.
As I have spoken with the new management because something has changed in the Ford department. Fuel injection cleaning and tire rotation took 4 hours. I have the maintenance package and I feel Im not getting what Ipaid forthwith is quality service.
I received fast and excellent service.
My job has rather unpredictable hours and for me to plan or schedule ahead is quite difficult. However, I was able to find a window of opportunity and I scheduled an oil change. I clearly stated to the guy on the phone I needed it to be wait at the service center and not a drop off. The phone operator assured me the oil change would take an hour. I got to the Ford Service Center and began the intake as usual but only to find out that my appointment was not booked as promised. It would be a 5 hour wait at a minimum. I dont have the time for this monkey business.
Was told by an associate at service center that I would be called back with price for repairs on my auto but never received any response...
Best priced tires in town!
The only thing that made this experience ok was Kelly. She was super nice and dealt with all my questions and calls super professional. I personally dont have a ford nor would I want one but thank you Kelly for making it a bit easier for me.
Took a week to diagnose our issue. After another week, still no car. Charged too much. Todds Auto Clinic could have repaired faster and cheaper
Great service.