Gave me around 6000 less than NADA rough trade in on my truck, which was a year old with no issues, then turned around and stickered it pretty high. The vehicle I bought from them is alright other than it has a noise at highway speeds and the wheel shakes, oh and it had a quarter tank of gas when I drove away. The only thing I can say is they weren’t super pushy with extended warranties and gap insurance which is nice because it’s the whole reason I hate buying cars.

Customer service was great. The lady whom attended me was very nice and kind.The gentleman who gave me my vehicle back was very nice and he explained me what they done and all information in a very cordial manner.I also had the opportunity to talk with Marcelo, he is the BEST!~I appreciate the customer service there!

My most recent visit was a typically 30 minute affair that took 6 HOURS TO RESOLVE. I had recently returned to sign the remaining paperwork for the Outback I had purchased and was rather displeased with the lackluster detail job that was performed on my car. I asked if they could kindly detail it again, and th interior was cleaner than I had originally bought it, they agreed and then took the car back. After all of my paperwork was finished and we took an additional hour to look a Dodge Challenger my friend was interested in, the car wasnt ready. It was 4 hours of waiting for my car to come out of the detail shop. The employees kept walking back and fourth to the detail shop, assuring me the car would be out in just a few minutes. Not once did I find out why my car was taking so long, nor did they bring it back up when I told them I needed to leave. The manager never talked to me, no one ever dedicated themselves to resolving the issue as seemingly potential sales were more important than completed ones. The only reason I did not give a one star review is because my sales person Mike was good at his job. But I am not planning to buy another car ever from this apparent jungle gym of a dealership. If this is the detailing experience, I shutter to think of what getting my car serviced here would be like.Oh, and the second detailing wasnt much better than the first. There were new smudges at eye level on the windshield and most of the dust that was present when I arrived remained when I left.

Me and my room mate bought a 2011 Nissan Murano SUV. Fully loaded. Our main sales ladies, Stephanie and Kristen (I hope I spelled her name right) were so easygoing and fun. They really love their job! We had a blast during the test drives and the paperwork was really quick and easy to do. The price of the SUV was within Blue Book value, and we were provided with a Car Fax by the dealership. 11/10, would purchase from that dealership again! And this definitely wasnt our first rodeo! If you decide to purchase a car, please ask for Stephanie and tell her Joey Swearingen sent you!

Corey and the rest of the team did an awesome job accomodating an out-of- towner. The price was right and the service was/is outstanding. Keep up the good work.

This was by far the best car buying experience I have ever had. The whole staff is friendly, knowledgeable, and not pushy like most sales professionals in this environment. I highly recommend this dealership to anyone looking to purchase a car new or used. I am happy with my new truck and a big shout out to, Eli, for all of his help and hospitality. I drove 90 miles to visit Chevrolet of Columbus and would do it again in a heartbeat.

I got a new jeep from this dealership and they couldn’t even put the windshield wipers on correctly. I turned them on the first time and one of them flew off while I was driving on the highway. It was incredibly dangerous for other people. They were also brand new but I had to buy new ones. They weren’t put on properly and I couldn’t fix it without buying new ones. Also they basically forgot to give me my paperwork when I was leaving. I had to aggressively tell them I never got it for someone to get it for me. I was like they didn’t believe me. Many other things happened during my experience there. I wouldn’t recommend going here to buy a car. Take your business somewhere else!!

Jessica Sandifer was very pleasant and I was very thankful for her extra help.

The dealership called me and told me the car I had been looking for was on the lot and just arrived! The salesman said the car had only been on the lot for 10 minutes or so. I immediately put down a deposit for the vehicle that very moment and filled out the credit application as directed. I got a call and said my credit was approved and was given an offer. The salesman then calls me back the next day and says the vehicle has been sold only after doing a hard pull inquiry on my credit! HORRIBLE EXPERIENCE!

Enjoyed our experience and appreciate the professionalism of all! Thank you helping us get a our new Chevy Colorado! We love it.

This post is only for the service department since I havent buy a car here. I called on. Monday to make an appointment for a diagnostic and they put me down for Thursday. I showed up Thursday and they dont have down but anyways Jessica told that she will take my car and try her best to get it done. She made no promises but only that she will try. She did that Friday afternoon I had my car. Jessica and the technician went above and beyond to make sure that my car was safe for a long trip that I had that Saturday. Thanks again

Jessica the assistant service manager is awesome, very knowledgeable, detail oriented, professional, friendly, credible, goes far and beyond to address service concerns / issues. I couldn’t be any happier with the level of support - she has exceeded my expectations.Thank you and keep up the good work.

I arrived thirty minutes early and they took my vehicle right away to service it. It only took an hour, which was quoted, right on time! The representative Jessica gave me a military discount, which I did not request and was generous. The whole process was positive and quick. They always do a great job, when I bring my vehicle to them.

We had to bring our new puppy with us and they went out of their way to accommodate us. Our salesperson Corey was amazing and met our needs. We got a new equinox and we couldn’t be more happy.

Traded in our lease for a new truck in July 2019. Dealer was supposed to take care of the last payment on the lease and failed to do so. We found out from GM Leasing after payment was 30 days late. We ended up paying it. GM said take it up with the dealer. Columbus Chevy said “sorry about that. We’ll send a letter”. Never saw the letter. Went to buy a vehicle this month and guess what is still sitting out there as the only late payment in our report.

The salesman, Jose could not have been more helpful. He went out of his way to make the experience as easy as possible. I hadn’t looked at purchasing/leasing a new car since 1980 - always purchased used in the past. The dealership is immaculate and has a friendly vibe. Jonathan made the leasing process painless and, like Jose, couldn’t have been nicer. Jose even made time for me to come back the next day to help me with the Chevrolet App.

I did my car service for Chevy Cruze. Jessica and her team are pretty good in delivering the service. All my questions were answered nicely. Their Shuttle service is something which makes it convenient for the customers. Good job.

Very friendly and knowledgeable dealer, they have checked up on my truck every week since I bought it .

These folks are always willing to go out of their way to make sure the customer has a positive experience.

Great service and people. Got me everything I asked for on the car. The salesman Taylor was great, the manager was great, and even the money guy Tyler was great. Will definitely be back when I am needing new wheels again.

Service center was cleaned and well organized. There was a clear process that was being followed, which instilled confidence in the shop before even touching my truck. The tech that helped me was very knowledgeable, and helped with an issue that I had besides the oil change as well. The oil change itself took only 30 minutes, and it was very affordable. Incredibly happy with my service, Ill be bringing all my vehicles here in the future.

I was looking for a specific used model of car. I called multiple dealerships and the specific cars had recently sold, and was getting frustrated. Jeremy was fantastic finding the same model and within my price range. He listened to my needs and found me the perfect vehicle. The whole experience was great. I would recommend Chevy of Columbus and Jeremy for anyone looking to purchase a vehicle.

Anytime I am in need of a vehicle or have needs for my vehicles, I will be returning to Chevy of Columbus! Great staff, no pressure atmosphere, wonderful experience! Thank you to the entire staff, but especially Tyler Mendez and Jeremy Kimball!

Very poor communication and follow in the service department. Overall unhappy with my experience. More interested in getting me in and out and paid than in truly helping me.

Always friendly people with great service. Go above and beyond to help you out and resolve any issues you may have! Definitely recommend!

Marcello worked very hard to find me a vehicle that fit my budget. Very pleased

On our way home from a camping trip we had a fuel injection return line fail on our 2006 Duramax. We pulled into Chevy of Columbus leaking diesel fuel all over & pulling a camper. Not to mention we had a 3 y/o & a 1 y/o with us. A service advisor immediately came out & said it looks like you have a problem, what can we do to help? I knew this part is not a common one for dealerships to carry. We were prepared to find a rental car and finish our trip home. Thanks to their service department for taking the extra time to look they found the part at a dealership in North Vernon, IN, they immediately sent an employee to pickup the part. Without me asking how long it would be or how many days it would be unitl Id be able to come back. They told me we should be able to have you back on the road home within three hours!Yes, the install only took about 1 hour. However, Chevy of Columbus understood our situation. They could have done what many other dealerships would do & said it will be about a week or a few days until our diesel mechanic can get to it. This mechanic pulled a truck off to the side & got ours in so we could get back on the road. Chevrolet of Columbus, we cant thank you enough!!

This is an excellent dealership with one of the best staff I have met.There are no hidden costs and everybody is friendly and extremely courteous.We picked up a Camaro ZL1 and drove all the way from Texas for the car. So if you are an out of the state buyer, and like something in their inventory, rest assured, you are getting into a fantastic deal with great people.From finance to title registration, they will have your back!!Thumbs up for Dylan who was our sales manager.Car Purchased - - 2021 Camaro ZL1 in Crush

I recently bought a new Silverado from Chevrolet of Columbus and the process could not have been more smooth. The sales associates were very knowledgeable, friendly, and easy to work with. I live in Michigan and I will never buy another car from anywhere else.

Jeremy was very professional, and polite. Really appreciate his efforts in assisting me in getting the vehicle I wanted. Only issue is, LOL it is too long for my garage, and does not have fog lights.

I knew the car I wanted. I called ahead to start the process bc I needed to be able to just come in, sign, and drive away. 2 hours later (that I didnt have) and I was finally driving away. I arrived in a rental car and they offered to drop it off for me. It was a Wednesday but the car was rented until Friday. Should have told them it was due back Thursday bc they let it sit there a day ($100 lost) before returning it at the last minute on Friday. Another example of a dealer offering whatever they have to in order to make a sale and then forget about their customer. I called to complain to the manager. He repeated called me boss. It felt like sport. Very disappointed in the overall experience. Next car will be Carvana or similar.

Ticked off is an understatement. Finance guys here are NOT honest with you. After telling John that I didn’t want a warranty on the day I was buying the car, He told me that capital one wouldn’t approve my loan without one. So whatever, I got it because that’s what he told me I HAD to do in order to get the car. He then told me that the warranty starts when the car reaches 36,000 miles on top of what it already has on it. He gave me a booklet and showed me everything it covered minus a few things. I asked him NUMEROUS times to explain it to me so I understood. So here I am thinking my warranty isn’t even active for another 34,000 miles since I’ve only driven 2,000 since I got it. Today I did some research to see if I can have the warranty canceled because I want that amount taken off of my loan. I called the dealership and turns out my credit application had nothing to do with the warranty part WHAT SO FREAKING EVER!!!! AND my warranty was active from the day I got the car for 48,000 miles or 4 years. I put in a request to have it canceled but I am SO TICKED OFF. If you have to OUTRIGHT LIE to have a car sold with an extra warranty, there’s some issues. I’m only going to receive back a prorated amount for the warranty since it was active the day I bought it and not 36,000 miles into it like HE HAD TOLD ME MANY TIMES.

Customer service is amazing and they will do whatever they can to get you in a new vehicle. I recommend speaking with Eli for your next purchase he walked me through all the features on my new Chevy Equinox.

Always great inventory and always some hot eye catching cars outside ... Not in the showroom where you cant see them after hours. Best Chevrolet dealer Ive ever seen.

I had to call to schedule an appointment about a recall. when I brought the car in, they let me know that the recall was actually not fully in effect yet because the company who made the airbags went out of business and that Chevrolet was working hard to find subs for it. regardless, they did a thorough inspection of my car to make sure everything was good and I ended up purchasing a second key while I was there. The service department was very communicative. They were wonderful and pleasant to work with. They did not hide anything from me and were honest the entire time. I would definitely work with them again.

A good place to go for an oil change.

No communication between customer and dealership. Service manager very unfriendly and inefficient. Repair took over 2 months and service department was uncaring.

Very helpful and nice wanted to make sure they did everything they could to help us get the best deal on the new car we wanted

Best experience! Dylan, Nick, Tyler, Jonathan and the entire staff were courteous, polite, hospitable, helpful, transparent, friendly and accommodating. The experience was great from the first interaction all the way through until we drove off the lot and even after to ensure we made it home. We cant thank you enough. I highly recommend working with the team for any car purchase.

Took the vehicle in for an oil change. Very satisfied with the professionalism.. the staff and the mechanics did a great job. Well definitely be a repeat customer

Everything was great through out the sale of our truck but after the sale was done Jermey would not answer a simple question after he delivered the truck to my husband. He said he had no time for him.

Emma was so helpful in finding the car of my dreams. She was knowledgeable of the details each model included and answered ever question we had

Great and friendly team of people working there. From the service staff, the technician who worked on my car to the sales staff, all were very friendly, personable and helpful.

Jackson was a true delight especially with being new to the sales staff. Very polite and knowledgeable. Follow up service has been great from the whole team at Chevrolet of Columbus

Overall, an excellent experience. Fair pricing. Quick responding, knowledgeable, friendly staff. Quick, organized, and easy purchase.

Went to buy a vehicle from them they told me someone had put a deposit on it. Get a call back later that week that it didnt work out. Two days later I drive up from KY to buy it and was told by the sales manager that they didnt put deposits on vehicles and they would call me back when if it was sold so by the time I got to the dealership it was sold and they never bothered to call so I wasted 4 hours of my life and a bunch of gas.

The mechanic there was amazing got me in and out in no time flat!

Terrible dealership! Zero customer service after you sign the papers. They messed up my trade and left me holding the bag when they never sent the check to my previous financing company to pay it off. My old truck sat in a back corner of the dealership for 6 months before the previous financial center had to repo it. Do yourself a favor and steer clear of Marcello and this dealer as they do not live up to their word and are only interested in their next scam... I mean deal.

I was very impressed with my saleswoman, Kamie. She was very professional, yet friendly, and knew what she was selling. She listened to what I wanted and answered all of my questions competently and completely. If she didnt have an answer, she found it. The last car I purchased from this dealership didnt go very well. I had decided I wouldnt buy another car from this dealership. However, because of Kamies attention to detail and listened to what I wanted, I bought the car from her. She is definitely an asset to your dealership.

Helpful staff, quality help and semi speedie service. Definitely recommend.

Super nice staff. Easy to work with. Thanks!

Great service. Very knowledgeable and helpful!

Great service. Salesmen Hunter and Jonathan both took the time to show me the ins and outs of the new car, including a thorough test drive and complete walk-through of the various features. It was a low hassle experience and the finance staff worked with me to give me a fair price on the new car and trade-in value on my previous car. Sales floor director Mike (also a sports car enthusiast) thoroughly explained the timeline and carryover of the manufacturer warranty along with other coverage options. Mike even gave some local route suggestions to enjoy cruising with my 1st true sports car. I left happy with both my purchase and my new ride.

Cory was our sales person and he us an absolute treasure to this dealership. The financial officer was over the top, getting us an excellent interest rate. The experience in buying a new car is always nerve racking but not at this dealership. We will be recommending all of our friends and family to this dealership

I have been coming here for service on my 2012 Camaro for 4 years now. The service has always been punctual, informative, and accommodating.

They try hard to sell my husband a newer truck but cant negotiate a better deal to seal the deal...would like to buy local but will look at online options which are less.

Great place to buy a car. Very friendly people!

Absolutely the nicest sales lady .And its the fastest place to purchase a vehicle. Bought this.

This was my first time buying a car (used) with this dealer, and I was quite pleased. The sales consultant, Bill, was very courteous and helpful, the atmosphere was relaxed, and I expect I may be back in the future. The only negative was that it took a little longer than I would have expected to complete the paperwork, but that didnt overshadow the overall positive experience.

Jessica in service is always amazing! She is so accommodating and willing to do what she can on a time crunch! I always try to deal with Jessica if I can! I am a lifelong customer with Chevy of Columbus! Thank you for being great! Highly recommend!!

Jessica is always helpful and friendly. My wait was longer than expected so she gave me a discounted rate for my service. I appreciated that. The waiting area was freezing. Glad there was hot chocolate.

Greeted upon arrival and explained the process. Timely and professional

I went in to look at purchasing a used vehicle, walked out leasing a brand new vehicle and couldnt be happier with my decision. Tyler M. did a great job of being transparent and giving me all the pros and cons of each option that I had along with all the details and differences of how a purchase verses a lease work. At no point in my visit did I ever feel pressured to make a decision. I can be fairly picky and indecisive but Tyler paid such close attention to detail when we discussed what I liked and disliked in a vehicle that the first car he pulled around was the one I left with. He hit the nail on the head! Extremely please with my visit and my new car from Chevrolet of Columbus.

Ordered front floor mats and a rear wiper blade, customer service was excellent!

The lady taking our info was nice but the dealership as a whole was a mess. Took 3.5 hours for paperwork and then they didnt even have the truck we came for. Brought us a truck way out of our price range and kept pushing even after we told them we couldnt afford it. They then drove us to another lot where again the truck wasnt there.

The service dept. was great! I had my vehicle in and out in a timely manner and Jessica, Jessica, and Jacob and the whole team was great! I will be back soon for my next service! Thank you!

Friendly staff and a pleasant experience overall.

Great, they knew exactly what they were doing.

The purchase of my car went well. The transactions that followed were eh. Never got my gift promised by Mr. Crowder after a 3 month delay on the installation of a spoiler on my new car. Extremely happy with my Malibu. I am also happy with my last 2 services at the dealership. I did take advantage of their free shuttle service during my most recent oil change. Nice to keep from inconveniencing friends and family for a ride or taking time out of the day to wait for your vehicle.Id love to hear from you. You should have my contact info as you all reached out to me recently after misplacing my trade in vehicle.

Highly recommend Chevrolet of Columbus. Eli helped me out and made sure that everything was taken care of when I asked. Very well-mannered and respectful. 11/10 recommend him for all your car needs. :-)

Great customer service, politeness, and able to clear hear my needs and meet expectation. Great experience, specially with Tyler... I would consider for any future purchase

Everyone is so nice and friendly. They always make sure that my wait time is comfortable and enjoying. Great group of people.

ELI, was the gentleman that was helping us. We were very pleased with his mannerism. ELI was a great help.

Nice lady back not rushing you to bounce on something nice people great place

Tyler Mendez in sales made the sales process a breeze. We will be returning just because of Tyler and his great ability to make the buying process such an ease. Thanks so much again Tyler!

Everything was transparent and the salesman was attentive and knowledgeable. The length of time in the dealership was 3 hours which was understandable but I was hoping for less time.

From beginning to end, the ease of transaction and communication throughout was exceptional. Great customer service. And...I love my new vehicle!

I would like to thank everyone at Chevrolet of Columbus for a great truck buying experience. I would especially like to thank my salesperson Shelby Jackson. She walked me through from start to finish . From getting me a great price and interest rate, to showing me all the features on my new Colorado truck and how to use them. If you need a vehicle I would highly recommend Chevrolet of Columbus.

Made appointment for oil and filter change at noon... still had not heard that car was ready to be picked up by 5.30. I called and was told the service department were too busy and they would call me back. The dealership closes at 6pm so I headed over. Car was almost ready but they couldn’t find it in the lot. Ten minutes later they located it. Staff were very flustered and overwhelmed.

They were alright didnt get a vehicle but the woman was very nice and seemed like she tried to help so it was nice

Best car buying experience ever!! Could not have asked for anything more. No pressure sales and complete honesty! I will definitely be a repeat customer and will send all my friends and family to buy their next vehicle. Huge thanks to Alex, Thomas and Gary!

Satisfied with request for oil & filter change. Had front alignment done after shown it needed adjusting. Tire rotation was done & tire PSI recalibration was to have been performed. Thinking all was well, I asked, before leaving, if the tires were re-calibrated? The service person checked to find out that the re-calibration was not done! So I had to wait 15-20 more til that service was done!In general, I had a good experience with the service I received. But, for future dealer servicing, I would like to feel confident when if Im told everything is done & ready to go, that the service peolpe have doubled checked that was the situation!

Brought both of my vehicles, one was for new key fob and other one for check engine light. I tried to order key fob LAST YEAR some time and was told by parts person it was on back order. Called a few months later and was told same thing, they will call when it comes in. Finally months later I came in to the parts department and ask about getting one. The parts person said they had one in stock that was probably the one I was waiting for. Was sent email when dropped off car and showed the cost of $57.50 to program. This was around 9am. Then two hours later it was done, but was charged $87.51, I asked service person about it and told me it calls for an hour to program, so I paid that plus $120 for key fob Id waited months for. Now the other car with check engine light was diagnosed with bad solenoid. They replaced two of them and was impressed with short time it took to replace. The next day when I started it, it sounded different so I checked the oil, and it was about half quart low. I had just check it days before after returning home from an 8 hour round trip. Also there was oil all over engine cover and battery cover. I noticed cause I keep the engine bay fairy clean. Not impressed. On the plus side most of persons I dealt with were very nice. I will be looking for a different chevy dealership to have my cars serviced.

The people here were amazing and extremely nice. They went out of their way to help me get the vehicle I wanted. They also walked me through all steps of the paperwork and wanted to make sure I was happy the whole time I was there.

Kami and Blake were an absolute blessing to work with. They were very tentative to each and everything we wanted/were looking for. Highly recommended!

It was a very worst experience I had in my life at any dealership ever.After expending 100$ and 4 hours, I got an estimate of 1600 dollar for further investigation to find real issue. I dont understand is that for I visited at dealership? For it doesnt make seance.

An absolute joy to work with. Chris Norman was exceptional at answering all and any questions I had and was patient and helpful. I appreciate his dedication to making my process as easy as possible while buying my first car. Highly recommended

Very helpful and experienced staff. Definitely a good energy compared to other dealerships I have visited.

Staff there was pleasant to work with, but as far as a buying process goes they did not look out for our best interests. They tried to up-sale me a trim vehicle that I did not ask for and on top of they started at an initial price that was $260 a month higher than what they offered me the next day. Our family has bought 5 vehicles from them and expected better treatment.

The staff of Chevrolet of Columbus were both courteous and knowledgeable. They guided us through our purchase and helped us in selecting our 2018 Equinox. The dealership showroom, waiting area and restrooms were clean and well organized. From start to finish...a pleasure.

I needed to get an SUV for moving equipment for photo and video shoots. They had one I was interested inand they were honest about all of its pros and cons, with no pressure to buy. They gave me a fair deal and a great rate on financing.I would definitely recommend them and they’ll be first on my list next time I’m looking for a vehicle!

Misunderstanding on some service issues. It was corrected quickly.

I purchased a 2019 Blazer end of September 2019. February 17, 2020 the ECM module went out. I called Steven 2 months ago about wanting to get out of the vehicle because the part was still not available. Giving him the opportunity to have GM do a buy back through them. He told me it rarely happens. Offer to sell me a new vehicle and I would have to roll in negative equity. (On a vehicle that a part went out of, no part in the United States and not drivable). Then he NEVER RETURNED MY CALLS. I went to the Chevy dealership that my no running vehicle was at and they were happy to assist and help me. GM is buy back my vehicle. The GM rep called Steven to ask for a copy of the Title Application. She stated to me in an email that “I don’t think he is going to send me what I need to finish this process because he was mad he didn’t he didn’t get the deal”. For the record “Steven” to this day has not sent what the GM rep was requesting. I was able to locate what the GM rep needed.Don’t be mad because someone went elsewhere to get the help they needed if you were not willing to help them in the first place.Shady people like this gives a dealership a bad name.My hope is that someone will see this from Columbus Chevy and is able to re-educate on the importance of customer service.

They were friendly and kind and worked exceptionally hard to get me into the vehicle I wanted. They went above and beyond.

The team members at Chevrolet of Columbus were very helpful. All of them had wonderful and positive attitudes. They are each extremely helpful with each part of the process. If one didn’t know the answer they found someone who did and they helped us. The environment is an extraordinary family environment that is very welcoming of their customers.

Never returned phone calls so I went to Franklin and had absolutely awesome service!

Jessica in service and Jason in parts did an excellent job to get my car repaired quickly. The service tech replaced the broken part and it looks good as new.

I didnt purchase my Chevy from them but I use them for all services and anything I need done. Fast and helpful. When I purchase a new truck in a few years I will go here

Thank you so much for a wonderful car buying experience. Tyler and Stephen were very helpful with our questions and walking us through this process. We look forward to buying another car with theses folks.

Chevrolet of columbus has been very busy lately however, they still have made time to give me updates on my inquiry on the suv Im looking into.