Overall, I enjoy living here. It has been challenging getting adequate support for the outlets and televisions at the pool grilling pavilion, transitioning fromBuilding 1 to the new building with amenities, and figuring out the spiders by my windows. I just renewed and would think there would be more of an incentive given the rent increase and capacity in our buildings. Parking can also be tough with the patrons of the restaurants.

I have loved living at the Pointe of Polaris and am only moving out since I bought my own home. I chose this property for the security features. As a woman living alone, feeling safe was my priority. This property has inside access with secure entrances and I felt nothing but safe here for 2 years. Maintenance and office staff are very attentive and take care of issues very quickly. I would recommend to anyone.

The Pointe at Polaris is an amazing apartment complex! We moved earlier this year and have come to love the community. We are walking/driving distance to everything around the Polaris area. The apartment complex features a dog park, gym, pool, dog wash room, package room, and so much more. If you ever need anything, the staff is fast and polite. The only negative is the amount of noise that comes through my front door, however, it typically isnt that bad. I would 100% recommend this complex if you are looking to move to the Polaris area.

Not only are the apartments open and beautiful, the staff is fantastic. Megan Crognagle is superb! I have limited mobility and am not at all tech savvy. Megan has been incredibly patient with me and is always ready to assist. She goes out of her way to help the residents and is always kind and generous with her time. I know my experience here would not be nearly as pleasant without the great staff, and my dealings with Megan have been. particularly helpful and pleasant.

Terrible Maintenance!!!!! SOOOOOO FRUSTRATING!!!!Its the second year I stay in this apartment. The fridge went down twice (once per year:(). The maintenance team is soooo unprofessional and dry me crazy. Surprised to hear the same excuse the second year in a roll. Definitely not a luxury apartment service.My fridge was down in July. it frozen everything! and i put in maintenance request on July 24.The first time the maintenance team came. They randomly checked it, and told us nothing wrong. And left. How come my veg, fruit and water all frozen if nothing wrong!The second time, maintenance team stopped by to check if the fridge working well. Of course not, as nobody helped fix anything!The third time, 2 people came and told us they will ask professions to come and check for us the next day. But! Nobody showed up after that!A week after, finally their so called professions came. GUess what they did! they came and measure the temperature in the fridge. It was about 27 degree. Then he looked up on google and showed us a random comments saying if temperature is below 40 degree, it is normal. OMG. it is of course below 40 degree, otherwise, how come everything frozen. The PROFESSION left with this comment. It was almost a moth (today is 8/21, and my first maintenance request put in on 7/24). And within this month, we keep putting maintenance request and sending emails to the community. But it was not solved until know. Actually, expect sending couple people upstairs to randomly check the fridge, their maintenance team done nothing. This Morning, another batch of veg, milk, water frozen.... (pictures attached)They keep telling us nothing wrong, which is soooo frustrating. We feel we are not taken care of!

Horrible soundproofing. You WILL be a part of your neighbor’s conversations, whether you want to be or not. The office staff says its normal “apartment noise”. If my neighbor’s alarm clock is waking me up, that is not normal apartment noise. The staff isn’t particularly helpful, period. Whether its a maintenance issue or a package room issue they always seemed to be put out of their way to help. Communication between staff seemed non existent. Our 45 day notice was “lost” until I proved I did send it. We did not receive our deposit back within the required 30 days and it was only sent once I emailed and inquired about it. The apartment finishes are nice. The covered parking is nice. The noise from the apartments is horrible. Customer Service could be a lot better.

There may as well be no ceilings or walls because of the amount of noise coming through them. Management will do nothing even if you complain SEVERAL times and even if the noise is coming mid hours of the night at 4 am. I can’t recommend this apartment because the noise will give anyone a migraine and I’d tell you to take your money elsewhere

I have lived at The Pointe At Polaris now for almost a year and must say it has a lot to offer. The apartments are very nice with impeccable amenities in them. I love the location as I can be downtown in less than 15 minutes and yet be to work in 5 minutes as the highway is right there. The perks offered by the company such as gift cards, coffee mugs, cooking demonstrations etc. is a nice added touch. But the best thing of all is the staff. From the front office down to the maintenance. They are always willing to help and answer any questions. I highly recommend The Pointe At Polaris if you are looking for a new apartment!

Great appartmemts, great facilities, and the staff is Amazing!

One of my favorite places I’ve lived by far. This community offers several amenities some of my favorite are the parking garage (direct entry to your floor, no unnecessary trips up stairs), secured entry, package locker room, and a beautiful courtyard. Units are furnished with granite counter tops, stainless steel appliances, walk-in rainfall showers, in unit laundry, and smart home technology. If the amenities and unit features weren’t enough of a reason to live here the community staff should be. I use the word community because you’re not just a resident/unit number here, the team knows your name, Megan and Emily are absolutely wonderful! Ron, from the maintenance is amazing as well and if for some reason you have an issue (I’ve only had one in 12 months) rest assured it will be taken care of quickly! If you’re considering The Pointe and came to Google before scheduling a tour I encourage you to book a tour, you will not be disappointed!

Everything about this place - the staff, amenities, the location and the building is top notch. The peace and quiet and the ambience created by the well-kept environs, despite being in a busy part of the city, is just amazing. The gym, the common areas, the dog park, and the jogging/walking places around the built-areas... and not to mention the shopping places. The apartment ceilings are tall, the storage spaces are huge and appliances and design look minimalistic and pristine. Its easy to clean as well. Dwelo app integrates the door locks and AC units as well as some lightings to your phone, so you can heat or cool your place on your way back from work - something I really liked. Bummed to move out after 12 months, as I have to be closer to my job. But this will be the first place Id look for when I come back to Columbus!

By far the best place I have ever lived!!! I took the tour and fell so deeply in love with the property I applied that night!! The staff is amazing, the location is amazing and by far the safest place I have ever lived and I use to live in New Albany.. The property really takes major steps to ensure that you the resident not only feels safe but secure as well.. I would highly recommend this place to everyone!

All of my interactions with Megan have been very professional and helpful. Megan is a excellent resource and sets an excellent image for The Pointe. It is very clear that she is a great asset to this company.

Upscale rooms with an urban feel. Apartments are first class and for us bathrooms were the selling point. By far the best apartment facility Northern Columbus. We have a first floor room facing the courtyard with an amazing view. This allows us to walk directly outside to use large fire pit and pool. Our weekends are spent in the billiard room and sitting in the lounge early morning with a book and coffee. The staff goes over the top to make sure our needs are met.

This is the nicest apartment community that I have lived in by far! The staff is very well at communicating with residents and if you do have an issue arise they make it a point to fix it right away. They also make it a point to make sure that the community looks nice outside as well, just recently they installed Christmas lights on all the trees around the property and it looks awesome! It’s the little things that set this community apart from others.

I moved here in early October and I can gladly say this is the best apartment ever! I’ve had nothing but amazing experiences. The office staff are very sweet and you can tell they care about their residents. I love the amenities- a coffee shop, a VERY nice gym, pool, grooming station for dogs and a dog park! - just to name a few. Very pet friendly complex which is a big plus. The apartment tries to have resident events based on the holidays too, which I love! I never get tired of coming home to my apartment, very modern and luxurious feel. Everything about this apartment complex is amazing and it would be a mistake to not move here if you plan on living in Polaris Area.

Love these apartments!So many amenities:-Pool-Fitness Room-Tanning-Dog Park-Dog Bath-Dog Snack Bar-Coffee Shop-Closed Parking-Attached building to great restaurants and other shopsAll of the apartments are modern and beautifully finished. To have all of the above amenities with the great prices you cannot beat it. Everyone is super nice and knowledgeable. Cannot recommend them more!

I have lived here for two months now. Its just perfect here. Everything is as advertised. It really feels special. The BEST part about living here is the amazing customer service from all of the staff. They go ABOVE and beyond what would be typically expected. I have always received same day communication for any questions. It just feels like they all go that extra step to make sure that The Pointe is one of the best places to live. You know what else is awesome? The neighbors! Everyone is just so darn nice. Great community here! Love sleeping in on Saturdays, then walking 2 doors down to the barista for a delicious early morning coffee!

Seemingly nice and new apartment. However:1. The walls between floors and units are super thin. You will hear every step of the people living above you. Guaranteed to be a part of your neighbors conversations too. Good luck if your neighbors decided to do some jumping at 2am in the morning. And there’s nothing much the office can do about that. My whole apartment is trembling and the employee just told me it’s “normal noise”🙃2. The rent for my apartment increased 7 dollars during the time after I applied and before I signed the lease. The manger asked for “written proof” that they had raised the price, but of course I didn’t save a screenshot when I applied. The amount is minimal, but their leasing process is very unprofessional.3. Don’t pick even numbers which are facing the pool. There WILL be late night pool parties, and the building is apparently NOT soundproof. Not a good choice if you don’t sleep well.

What a great place I was blown away when I walked into the building. They did not hold back when they built this place. If there was away to give them more stars I definitely would. When I went in I was greeted by friendly staff they showed me one of the apartments and again I was blown away by the attention to detail they put into the place. I would recommend taking a look for yourself if your looking to relocate.

Beautiful grounds

We have not lived in an apartment in over 30 years. Emily made it easy to find the right apartment. She showed us several floor plans so we would choose the perfect one for us. We werent quite ready when we began looking so Emily made a couple of follow up calls with to make sure she answered all our question of if she could help us with anything else. She was very professional. The amenities are outstanding! The entire staff is extremely helpful.

I’ve been at the Pointe for two months and everything has been as good as advertised, even better. The complex and amenities are amazing but the staff is what makes it great. I receive same day responses for any issues. Emily has been really great and Will, the maintenance man, is willing and able to handle anything you need. I highly recommend the Pointe.

Very nice apartment/community. Gym is new and well maintained. As most of the other reviewers mentioned the staff here are really friendly and responsive. But Emily made my move-in practically painless. She helped me choose an apartment (without me ever looking at it), kept me informed / updated and even drew me a map of how to get to my apartment from the parking lot (arrived off hours).. Thank you Emily - you are awesome.

I’ve lived here for almost a month now, the staff is very friendly, the tenants are all nice as well and everything is very nice and clean. The smart apartment really helps you save on energy costs by always making sure nothing is left on when you leave the house. All in all it is one of my favorite places I have lived and even with an hour commute to work everyday I am extremely happy I chose to live here!

I’ve been living here for almost 2 months and I’m so happy here. The amenities and units are fantastic, but the best part is the responsive staff. They’re quick to respond to issues, big or small. They’re super friendly and always willing to help. They answer all your questions, even if the question is dumb. They’re awesome.

“This community is beautifully constructed and designed with luxurious finishes and amenities. The heated salt water pool is just one of many features that attracted me to this apartment community; not to mention the location is perfect for those looking for an urban yet suburban lifestyle. The Property Manager, Cara, has been attentive and kind when touring the property. She is also extremely helpful with providing resourceful information about the surrounding area. I am happy to help her residents insure their beautiful new apartment homes!”

The units in this community are outstanding. Great finishes! Lots of closet space. The fitness facility is really nice, and theres a yoga room! There also are some unique technological features that will blow your mind. The staff is super-great. And theres covered parking! Totally worth checking out.

We have rented two apartments and could not be happier! The amenities are beautiful and the location is so fantastic! Quick freeway access and covered garages:) We love the added commercial spaces and brightness in each apartment

The Pointe is awesome. Location, location - location + a great staff! City living in the burbs... restaurants, shopping, etc.

I had a chance to walk through some of the units at this property. This community is in a great location and I really liked the look and feel of their units. The staff was also fantastic to work with. Id definitely recommend to a friend!

My wife and I were blown away with everything at The Pointe At Polaris. Yes, this property is hands down better than every other property we looked at. It has everything we wanted in a luxury apartment complex. It has a beautiful swimming pool, barbecue and courtyard for friends and family, awesome workout facility, conference room, huge and luxurious lobby and recreation area, and the actual apartment is amazing in every way. However, even though that is more than enough to beat out the competition, the #1 reason why we chose to move into The Pointe At Polaris was because of Cara and Emily. They were the nicest Leasing Consultants of all the apartment complexes we looked at in Columbus. We went to the property several times and had several phone calls with them before we moved in and EVERY SINGLE TIME we had contact with both of these ladies they treated us like we were their best friends. Leasing Consultants at other properties need to come learn from them on how to treat people. The Pointe At Polaris is amazing! If you want to live here you better hurry because vacancies will not last long.

Just moved in and LOVING the new urban look of my one bedroom here! New appliances, beautiful countertops and the bathroom speaks for itself! The management and leasing office were so amazing during my move in and maintenance made sure I was good to go with anything I could possibly need! This complex is going to be amazing when it’s finished!! There is already so much happening here each day with construction and I am so excited to see whats coming next!

Cara, Shannon and Emily provided excellent and professional leasing presentations and answered every question thoroughly and timely. Telephone calls and emails were returned promptly and every visit was welcomed. Oakwood Management has a tradition of excellence in the apartment industry and the newer generation of staff members continues this tradition. The Pointe at Polaris is first class and high quality.

Staff(Cara, Emily and Shannon) are wonderful. They are always quick to respond to any problems and every so often they organize really fun events. These apartments are definietld one of the best ones I have ever been to or started at. Definitely recommend this place to anyone who is looking for a fancy apartment.

We moved in about 3 months ago and our experience has been great. Emily was great in answering all of our questions before moving in and made it an easy decision for us. The amenities are second to none and its always great to be the first one to live in a new apartment!

My friend lives here and I visited him couple times. The community is quite new and it has everything in it, which is good. The problem is there is smell in apartments and maybe you should wait for 1 or 2 years before moving into it. During the night I felt thirsty (although only couple of nights) and my throat was just painful.

I am very methodical and I suppose very picky. I started the process of searching for an apartment several months in advance. Cara, Shannon and Emily kept in contact with me periodically and once the community was built and more detail available, I knew I found something special. I dont know how many times I called, visited and how questions I asked, but this high end apartment community is operated by an on site staff that is equivalent. Truly an exceptional experience. Cant wait to become an official resident.

My husband and I love The Pointe at Polaris. Very friendly staff and they make you feel right at home. The location is great- close to all your needs!

Everything about The Pointe at Polaris is Amazing! The facility is beautiful. You cant beat the location and the staff is outstanding! You cant go wrong living here!

Service and attention to the residents is great. In particular, Emily Selah goes above and beyond. My husbands meds didnt arrive in the mail room as expected and we had to leave for the weekend. Emily took the time to explore what had happened, located the package and left it in our apartment so my husband would have it when we returned on Sunday night. Thanks again!

My company was call to preform some cleaning services at this property and all I can say is the staff are fantastic to work with. It was a pleasure to work at such a great place.Thank you Cara and Jeff hope to see you in the future.

The place is immaculate and the staff was amazing in making this a smooth transition for me. Emily was very helpful and thorough and couldn’t be happier with my new home here in Columbus!

Everything is great and the internet issue is resolved too!Right from the moment I stepped in, everything was smooth and zero issues.

Parking and restaurants are very convenient

Cara and team are awesome!! From day 1 I felt like I was home. They are all attentive to your needs and requests. Super job ladies!!

Amazing customer service and a beautiful place to live. Happy to call The Pointe at Polaris my home! Highly recommend!!

I was totally impressed with the amenities - from the amazing gym to the beautiful pool area and the smart features in the apartments. When you add the friendly staff/service and location to the beautiful design features, you cant beat the value.

I have held events in the Pointes Clubhouse and couldnt be more impressed with the facility, staff and flexibility. Cara was absolutely phenomenal in helping ot make sure everything was set up properly and gave everyone a tour following the event. The apartments are absolutely beautiful, the workout facility is better than most apartments would ever have, the business center is set up very nicely, grounds are beautiful and I couldnt have been more impressed.

This building is brand new and everyone who works here is very professional. Specifically, Cara in the leasing office was incredibly helpful and assisted in the entire move in process!

I am so so excited to move in!!! The staff answered every question I could possibly think of and were always quick to respond.

In an effort to present an accuate assessment I chose to wait until I was a seasoned resident at The Pointe before submitting a review. As a homeowner for the better part of 20 years I was apprehensive about multi-family living and quite selective about my choice. And I must say this complex has exceeded my expectations in every way. Some detail:Unit Size - Plenty of space for living. Nice size kitchen and bedroom. Bathrooms and closet size exceed what is typical in an apartment. Its very nice to have ample closet space. Thats luxury.Unit Quality - A step above. Granite throughout, quality hardwood floors and crown molding. The master bath will impress. Master shower is larger and higher quality than the typical apartment. Your complimentary Dwelo app allows you to unlock doors and control climate from your smart phone.Neighbor Noise - Minimal. Its apartment living but I believe the quality of construction and design keep this to a minimum. This was my greatest concern and its been a non-issue.Amenities - Top notch. Great new fitness area and resort style pool. Lobby is always pristine. Packages are delivered to a secure area and you are notified via the Luxor service.Location - Superb! Uban living without fighting for a parking spot. An elevator ride to Condado, Atlas Pub, Sweetwater Coffee, etc.. And surrounded by all of Polaris.Management/Maintenance - #1 Strength! Quite impressed with Emily and the entire group. Prompt and effective communication. They know your name make a point to take the time to say hello when passing in the lobby or mailroom. My minor maintenance issued were addressed right away. In addition, they feature various social events in an effort to promote neighbor bond. And then there are the little things that make you smile...a welcome gift.....a birthday card on your door with a complimentary coffee. They certainly deliver for me!Bottom line, all of the above provides an above average, luxury experience. I would say similar to owning a high end condo unit.Happy Hunting!

Bad soundproof

Great location.

Fantastic!