My husband and I have lived here for two years. We love the beautiful, spacious apartments with lots of storage. Amenities are incredible! Lovely pool, work out room and house cleaning (just to name a few). The grounds are beautiful and well kept. We especially love the sweet staff! Highly recommend!
Be very wary of dealing with this company. If they get your contact information they will start claiming you owe them money and threatening to take you to collections. If you stop in to view apartments, do not leave your name/phone/email to be safe.
My wife and I have lived here for two years and love it! I love the courteous people. I love the trails and grounds. Very well kept. And we love the spacious apartment! Highly recommend.
Sugar Mill is a superb apartment community. The units, parking lots, offices, and recreation areas are always clean and well maintained. The staff is very knowledgeable and will help you with anything at anytime. I would suggest Sugar Mill to anybody I know without hesitation.
I love my apartment and the area, the community and staff are great and friendly! My only issue is the gate never works, they haven’t worked in over 2 months now so if you ever have company you have to drive down to the gate and let them in, which is really an inconvenience.
Maintenance repairs in a very timely manner. Every time Ive called for a request they are at my unit within an hour at most. Staff is very accommodating. Very spacious apartments for a reasonable price.
Sugar Mill is a beautiful apartment community. I had a great tour with Erica, and she was very knowledgeable about the Community and she was able to answer all of my questions. The staff as a whole was so welcoming and friendly. I recommend this great Community!
Sugarmill is a wonderful place to live. The apartments have a great layout, plenty of closet space, quality fixtures, and pretty decor. The grounds are beautifully landscaped and the entire complex is well maintained on a regular basis. When I submit a maintenance request it is fulfilled quickly and thoroughly. In addition the staff cares about us as residents and makes sure we are taken care of and have what we need. Sugarmill is more than a wonderful apartment complex; it is a community and it is home!
(I havent forgotten about your illegal actions Sugar Mill. You should still anticipate some sort of legal action if you cant resolve this matter appropriately and morally: Jun 2017).There isnt enough space to explain why Sugar Mill is the worst apartment complex Ive ever lived in. The apartment itself isnt as big as a problem as the people who run the place. I constantly had maintenance requests ignored. We usually just deal with maintenance issues on our own but when the toilet had a problem with the sewage pumps, they took over a month to fix it. We had to use the bathroom in the laundry room which was about 100m away.We paid our rent on time every month but sometimes they would try to sneak a late fee in. Once we challenge it and show receipts they remove it. There is a lack of communication between workers that usually leads to the tenants getting screwed. They held my deposit and even said I owed much more than my deposit for problems that were already there when we moved in. They told me that they would make a note. The only place they noted it was on a list of charges when I moved out.There is too much to write but take my word and do not move into this place. I wish I had a review such as this when I was apartment hunting and I could have avoided a lot of trouble. You are literally better off moving into Booker T apartments. At least you wont have management trying to cheat you and scam every dime of your hard earned money from you.
For the location and size, these are some of the best apartments in Columbus. The staff and management company are very transparent. If you think something is not being done right, then you are ignorant of the paperwork and documents behind the situation. They can always provide the needed proof for their actions. If you pay on time and respect your apartment, the company shows you the same dignity in return. Never trust reviews that bash the place. They prob just couldnt pay their rent, or they were obnoxious tenants that had to be evicted. Love this place and its quiet community, lake, walking trails and pool.
The girls in the office make this community what it is. I love how welcome they make you feel the moment you walk into the office. You wont be disappointed if you live here.
Great place to live, I feel safe and the employees are nice and friendly. Pet friendly, grounds are very well maintained. We are enjoying our stay.
Sugarmill is by far the best! I love everything about our apartment❤️ The large floor plan is phenomenal, very spacious and well worth the money. It’s in an amazing location and safe area. The complex has so many great amenities that we use often. The staff is so warm hearted, friendly and welcoming, always willing to do their best to help the residents in anyway they can. Also they are constantly throwing parties and giving away free gifts for their residents. If you’re looking for a place to live I definitely recommend Sugarmill!!! Want you be my neighbor👫
Sugar Mill has been great the staff is very helpful they go above and beyond to help you. The property is very well taken care of.
Manangement dont care about you once you sign the lease. All the care and buttering is shown before you sign the lease. Dont fall for it.Otherwise the apartments are in good condition.
Update #2If I could give them 0 stars then I would. I have been addressing my issues to the leasing office just to not get them handled properly. My latest issue that I have with them is the fact that they have a contract with a cable service which we are paying $35 monthly for. It was just brought to my attention that many residents have gone without access to our cable (this was told to me by a leasing professional) however we currently do not have an assigned technician to resolve our issue. It is not fair to pay $35 monthly for a service that I can’t use because of my box is not working. The rent is already too high for the condition of the property. Now they are telling me that because they are in a contract there is nothing that can be done in regards to prorating my cable service for all of this time that it’s been out. This isn’t fair, and this is not the proper way to conduct business. This place is a scam and will do anything to take your money. I have even tried to reach out to the Property’s Management via phone calls and email with no reply. I do not trust Sugar Mill or Matrix Residential. Save yourself the headache and avoid their properties at all cost.UpdateThe office staff here is nice and understanding however I am dreading staying in this living space. I’m ready for my lease to be up!!! I’m big on cleanliness. I’ve seen insects in my place (even though they claim to spray every 3 months) The complex is outdated and needs renovation. This is the worst place I’ve stayed at within the last 4 years. It’s definitely not a luxury spot considering my old rentals. Not worth $900 for rent. If you are considering this place please run away!! I wish the greystone property would have been available when I was looking to move. They are newly built and worth the rent (which is cheaper by the way.)I moved into my apartment at SugarMill on Wednesday Dec 26, 2018. It’s now Dec 30th and my hot water has gone out 3 times!! It has caused an inconvenience every time and I’m very frustrated at this point. After a long day of traveling today and bringing family members up for the New Years it sucks that we can’t get a hot shower before sleep. The after hour maintenance person just installed a new water heater thermostat on yesterday and he even expressed his frustration at this point! Plus he won’t be able to come out until in the morning. I’m livid because of all of this and rent is due in 2 days and I’m sure they will expect the entire $950. Definitely not worth it!! I really hope this doesn’t continue and cause me to be late for work. I shouldnt have to wake up 3 hours early to ensure the water is hot for the day (it takes 3 hour total for maintenance to come out, fix the water and then I’ve had to wait 45 mins to 2 hours for the water to heat up.) This is sickening! The office will be closed for the next 2 days therefore I can’t speak to anyone in person to address what’s going on, what’s next and what should be done in a situation like this. I just pray that it doesn’t continue because I’m stuck in this lease!I honestly hate to leave this bad review because the staff members are very friendly and they were flexible to my needs with my move in. They were even nice enough to offer the model apartment for me to shower in just on yesterday morning when my hot water went out. Unfortunately not being able to take a shower had already caused me to miss an appointment so I declined the offer and decided to wait to shower in the comfort of my own home.
WARNING!!I have only been in this a apartment for about two month. It was the worst decision I ever made. The neighborhood do not respect one another. The tenants play their music extremely loud.I havnt had one night of rest in my apartment. Also, I am able to here very conversations from the connecting apartments. There is a lot of loud taking and music outside at night. When you call the courtesy officer he is never on the property. I am counting the days until my lease is completed.The walls are not sound proof at all. All of the floors in my apartment make a terriable noisy when I walk. I AM MISERABLE HERE!
These apartments are amazing and very fair priced. DO NOT MOVE TO WHISPERWOOD!!!! I Just came from there and had a year of hell. Read my review of them on their page. Unless u want your kids knowing about crack pipes and your things stolen do not move there.Sugar Mill is awesome. Cut me a deal to help me get out of my lease at whisperwood as I wasnt safe there.... Staff is awesome. The apartment are huge! And amazing. 1682 SQ ft for a 2 bed room with an office. Walk in closets in all rooms. Tile back splash hard wood floors. Surround sound speakers..... amazingly priced.... Im going Every 6 weeks a maid comes and cleans your apartment....door to door trash pick up. I am thoroughly impressed by the apartments. I looked at Avana highlands and their 2 bedroom are 1100 SQ ft. For more money. Sugar Mill is the best place to live for the money in Columbus Ive lived in a couple greystones and whisperwood and now sugar Mill. Sugar Mill is awsome. 10 out of 10 and the area is very nice. Very nice people that live here I feel safe allowing my kids to play outside. Very nice pool. And they only have about 275 units so its a small community. Talk to Niki. She is awsome at the leasing office. Helped me out with everything
Jjus too nice
Beautiful place to live in paradise.