We are so grateful for the opportunity to support local small business and Servpro did not disappoint. They were so nice and helpful when scheduling. They were running ahead of schedule the day of service and made sure to call ahead. We have almost 20 year old tile that needed freshening up and it looks practically new again! They even cleaned our fiberglass tub in the bathroom that was not included as part of the “tile and grout” cleaning. My only regret is that we didn’t call sooner to get this done. We are so pleased and would recommend to anyone!

SERVPRO of Richland County is AMAZING!!. We had a water leak with some pretty extensive damage. The crew came in and removed all damaged materials. They dried out our house, leaving it ready for repair. They were professional, quick and always on time. A very knowledgeable crew, to add Troy and Peter provided outstanding support. I highly recommend this company...

First, I hope you are never in a position to have to call these guys for their services, but if you are reading this, that ship has sailed, but dont worry this is the company you want, they will make what is a terrible situation better. Specifically I worked with Brian Davis he was more helpful more responsive than my own insurance company when it came to the process and what I could expect. Hopefully I wont have to use their services in the future but should I ever need them or know someone who does they will be my first call.

Our house caught fire 2018, I was 5 months pregnant with a 10 month old. We lost a lot due to smoke damage (clothes mostly). The things we had left that were in my closet Servpro stole from us. 30 pair of my shoes and countless of shoes from my husband. All of our towels and wash clothes (nice ones). They took our microwave, tv’s, and expensive jewelry. They took some of my sons toys and shoes as well. He was a baby. They left our back door open many times over night. We didn’t have cameras to prove and they did give us $1200 for things missing but it was no where near what we lost. It’s 2021 and it still bother me. If I were you I wouldn’t not hire them unless you have cameras. I would give the repairs a 6 out of a 10. Good luck.

Professional workers through every step of remediation. Their team effectively communicates to customers, and not once felt taken advantage of. Looking forward to using Servpro for our future needs. Will recommend to friends!

After the winter storm ServPro assured community support by outreaching to other national teams. We were impressed with the collaboration of national teams and home office.

Alton Martin and his team were exceptional in conducting the process of removing flooring, carpeting etc damaged by a burst pipe in our bathroom. The most important thing to me was the empathy shown knowing I was a bit stressed as my house was being packed up for who knows how long. I would highly recommend this company and their employees for your next unexpected plumbing disaster.

I cant say enough good things about these people. They stand behind their work and do what they say they will do. Ask yourself: How many people can you say that about?

Alton Martin was my serviceman today in Blythewood. He was so patient with me and all of my questions. He was thorough with his explanations and I would highly recommend him and this company. I will rest better tonight knowing that this has been taken care of. I told Alton that he was my HERO! Thank you!

They have amazing service and would recomend 100%.

ServePro did an awesome job! We had a moment of issue with timing, but they were quit to fix it. They take care of their people!

Very happy with SERVPRO of Richland County, the technicians that came out to clean my carpet and tile were professional, friendly, and courteous. They did an excellent job throughout my home, very detailed ensuring I was satisfied with every area. Great job!

Responded almost immediately, kept me in the loop throughout the whole process, worked all through the night to make sure we could conduct business as usual the next day. Definitely would recommend their services.

Peter and Davante was brought into my life during a very traumatic time. My entire home flooded due to a bad toilet. These gentlemen kept clear communication with me and my adjuster. Their constant assurance of getting my home in the best possible state for the health and well being of my family. They made sure that my husband and I had a clear understanding of everything that needed to be done. We were given updates on all new findings or concerns. This gave me a peace of mind. May God continue to bless them abundantly. Servpro you are being represented well. I highly recommend this company.

Had a wonderful experience when in need of some serious deep carpet cleaning. I have a small child and multiple animals that offer a lot of accidents occurring sometimes. They were quick and my carpets looked beautiful and smelled good when they left. Thank you Servpro of Richland County.

ServPro Richland County responded to service call we had for a customer that had a busted pipe and had water damage due to the pipe burst. Once ServePro was complete our customer was extremely satisfied with the complete job. I will recommend ServePro Richland for all of our customers restoration needs.

They were very professional they got right on in and did what they need to do to get me back the way my house needed to be they were very warm and caring you can ask for a better group of guys I thank them from the bottom of my heart if I had anybody to go through what I went through they will be the first I will suggest to dont go nowhere else stay with Servpro

Prompt. Thorough.

Jeremel and his team were awesome! They took care of my home and made me feel at ease during my stressful situation. Thanks Jeremel!

It was an absolute pleasure to work with the SERVPRO team. I look forward to doing business with you all in the future. Performance was outstanding! If i suggested any improvement i would just be nitpicking.-Providence Park

Excellent business to help after having water damage or damage from fire. They help to get things back to normal.

Had a roof leak at one of my rental properties in Columbia. Serv Pro was contacted and they remediated the mold issue and repaired the damages in a very timely fashion at an affordable price. Would definitely recommend them again for any job I need!!! Thanks guys!!

Very quick response time and professional service! Had a house fire caused by electrical issues last Friday and ServePro sent out someone first thing Saturday to get my power back on. They setup a plan to get the remediation process started and handled all the scheduling and repairs. Very friendly and sincere staff that actually cares about you as a person, never felt like I was just another service call. 10/10 would recommend again

I would love to thank Brian Davis, Alton Martin, & Jawan Windless for their outstanding professional Work! They are truly a valued Asset to Servpro company! During this devastating time in every persons life with Flooding, Those 3 Gentlemen came into my home informed me what the damages was and how they was going to handle the situation! They kept the customers at ease and dealt with the damages as though nothing ever happened! They informed me of everything before they did anything! I was so very Blessed to have these 3 Angels sent to my house to take care of this horrific disaster! I am going to contact all my family and friends to tell them in Spartanburg and Gaffney and Greer SC if anyone needs help I highly recommend calling your Company and asking for those 3 Gentlemen! Cause I know those Gentlemen make this whole Disaster feel like everything’s going to be ok!! Thank you so much Brian Davis, Alton Martin, & Jawan Windless!!

One of my pipe burst in my bathroom and flooded my whole downstairs. Jawan and his crew responded quickly. He really help me understand what was going to happen while he was here and what was going to happen when he leave. Their personality was so up lifting, doing my time of need and I’m just so glad we decided to go with ServPro of Richland County, they really are the best of the best!!!! Thanks you so much for all y’all done!!!!!!!!!!!!

Philip was a big help in helping get our office back in business. We didnt know what we were going to do. Thank you Philip

Zach and his entire crew have been great! They were very professional, friendly and followed through with daily visits as they promised. I would definitely use them again.

Jawan and Davarius were the best. They were very courteous and professional, they provided great service. God bless those two young men and they are great representatives of this company.

Pros: Handled Jobs/Projects in a Very Professional and Respectful manner. Also dones nothing but Quality Work, (No Cutting Corners).Cons: NONE!!!I’d recommend Zach, and his team.!

I was very pleased with the service that i received from Jawan and his crew. I cant wait for Jawan & Crew to come back and do the post construction cleaning!!!-Sims

Whew! Where do I start? Having water damage requiring your entire first floor to be ripped up, including drywall is quite traumatic! From the first interaction with the GM, Phillip N., to the hard work and efficiency displayed by Jawan W., and crew, I was put at ease. Jawan kept me updated, explained in detail the process and never was annoyed by ALL of my questions. He checked on us over the weekend and Mother’s Day! I look forward to the post construction clean up process and putting all of this mess behind me. I will definitely recommend them for all service needs.

These people are awful, rude and very hard to deal with. Additionally they work against the customer rather than for to appease the insurance company I suspect although I cannot prove this they do it to get consideration for future work. Which would explain why the insurance company referred them in the first place. I only called them because my insurance company suggested it had I known their purpose was to help the insurance company and not me the customer, I would have made another choice. Actions speak volumes and their actions with handling my case would lead one to believe they are working for the insurance company rather then the customer. I will never again in my life use them. Philip is hard to deal with and doesnt even allow you to ask questions or talk without blowing up on the customer and rudely hanging up. If they are questioned about anything it is met with a rude response. I had a legitimate concern and called to ask a question and instead of him answering it he blew up and made accusations. Items were removed from my home that were not catalogued so my question to him was are there any other items that this happened with. He mentioned items were placed in the dumpster so I asked him what and also stated the dumpster was removed so how would I know what was placed there and he got upset. When you suffer a fire loss these details are important and Im sorry I trusted them. Additionally a laptop computer was removed from my home that I asked questions about and has never surfaced. This happened while they were at my home. They also left my home unsecured over the weekend when they were there to remove items and when I came to my house that Saturday windows downstairs were up which would have allowed anyone access to the home. Horrible experience I would not recommend them to anyone every again. If it were possible to give less than a one I would!!!

Alton and his staff are TOP NOTCH! They provide ERP’s (Emergency Response Plans) for residential and commercial dwellings. If you don’t know where your water shut off is located, please reach out to ServPro Richland County! I learned the hard way in my home as it was built in 1948, and I “attempted” to replace my dishwasher myself. Needless to say after one big yank after lots of prying, the dishwasher was connected to the main water line! Water was gushing everywhere! I did the best I could to grab all of my towels, sheets, blankets...it’s was inches deep in seconds throughout my kitchen, dining room, living room, and hallway! Hands down, ERP’s are definitely the way to go as a homeowner and even for business owners too! Better to be safe than sorry for all future do it myself home projects. Thank you ServPro Richland for all you do!!

I had extensive water damage during the cold weather season. The site supervisor (Jemale)was very professional and explained the process to me. He was very knowledgeable and courteous. I would recommend Servpro to my friends.

We had a water leak in our kitchen. Alton and the guys at Serve Pro were professional during an aggravating time for us. They answered all questions and took the lead for us with our insurance adjuster!

Phillip and Brandy are awesome!!!

Phillip was awesome, I had a flood in my home, they came next day, and it was nothing short of amazing.

This Servpro works very diligently to make sure each client is happy with the end results. My family and I have always used them for any issues related to their services and will continue to do so for years to come.

We had a pipe burst above our kitchen which caused the ceiling to collapse. There was insulation and pieces of the ceiling left on our back porch. We were told they would come back and pick it up. Twice. The 2nd time was by Zach Lemacks. I called him again to figure out why they aren’t coming back and while I was in the middle of talking, he hung up on me. Very poor customer service and I would never recommend this company. Take your business elsewhere.

Great Experience! Long read, but worth it if you really need to know what youre getting. I suffered a loss to my home from an upstairs bathroom on the morning of September 13th. Initially, I was not aware of the amount of damage, so I began ferociously trying to clean up the water myself. Shortly after, I realized that the loss was too great. I googled water mitigation companies after speaking with a claims representative at my insurance company and found Sevepro of Richland County among many other businesses. I read the reviews and most were good, but there were a few not so good ones. Ultimately, I did not have a choice but to call one and so I called and spoke with a representative who took my information and said someone would be contacting me. That made me a little uneasy because there was no definite time of when I would get the call and the water was coming down harder and harder into my downstairs living area. Needless to say, someone contacted me within the hour. I believe it was just an hour, but my adrenaline was pumping so hard, Im a little sketchy on the specific timing. I received a call from Zach of Servpro confirming my address and letting me know that they were on the way. I continued to clean and try to dry up the mess because the insurance company instructed me to limit the amount of damage, as that was my duty. By this time, I had dried up most of the water that was pooring into my living room area and felt a little comfort that I no longer had this big pool of water in my house. Upstairs was another story, but that would be dealt with later. At the very moment that I finished downstairs, my cell phone rang. I answered the call and simultaneously, the entire ceiling caved in almost hitting me in my head. I immediately lost it. I began sobbing uncontrollably. I know this because I was not able to stop crying as Zach sat on the other line trying to console me because he was calling to say they were pulling up. I remember him telling me that it was going to be okay and that they were there to take care of the mess for me. That meant a great deal to me, as I felt helpless at that vvery moment. I didnt understand how this could happen to me again since I had just suffered a water loss less than a year ago and replaced all the flooring and part of the ceiling in my house and incurred a huge cost.The entire time that Zach and Pete were in my house, it felt like they were a couple of neighbors that came over to help. They were kind as they explained the process to me step by step.. They played with my dog and reassured me that all would be okay. I understand fully that this is a business and they were there to do a job, but it really made a difference to me that they were so kind and it felt genuine. The owner of this company should be proud to know that these two guys represented them so well. Thanks again, Zach & Pete! #kindnessmattersMs. Banks

Zach was an amazing tech very understanding and responded right away. I recommend this service to everyone with water an property damage thanks again Zach!

During the middle of June 2013 I contacted Servpro of Richland County to get advice about maintaining the carpet in Blythewoods new conference and community center. I spoke with Servpro representative Phillip Nave about establishing a annual maintenance regimen for the facility. Mr. Nave was very professional and provided information about Servpros range of services and made a recommendation based on our unique situation and specific needs. On June 18, 2013 the Servpro crew arrived and did an amazing job with the initial cleaning process at our facility. We have also scheduled additional cleaning on an as needed basis through 2014.We are looking forward to our on-going relationship with the professionals at Servpro.of Richland CountyBooth Chilcutt and Kirk Wilson, Town of Blythewood, SC

Love my job

This company is the most dirty they do not do the work that they have to do my house they left me dirty, they broke my furniture and glass things that I had in the kitchen we had to clean and checking among my things I need several perfumes and makeup.

Awful, these people are not good.