The vehicle pick up feature during service is a game changer. They came to pick up my car at work and brought it back at the end of the day. They even offered a loaner in case they wouldnt be able to finish servicing my car by the end of the day. Tashyla was my service adviser and she was awesome.I suggest the following for better customer experience:1) Send the customer a payment portal instead of letting him/her read out the credit card info by phone when its time to pay.2) Remove the slots where pick ups arent available. Ive scheduled pickups only to be contacted by my service advisor to let me know they dont do those times.3) Add a feature in the scheduling app where customers can see the time that the valet departs and his estimated time of arrival. Think of Uber. This way, the customer wont be on his toes waiting for the car/valet to arrive. Id talk to your app developers to add this feature or find a company that can do it.4) Add a feature in the app that alerts the customer of the services recommended by the mechanic. This includes the cost as well. The customer will either reject or allow recommendations. This eliminates the need for the service advisor to call the customer of the recommended services. The customer also wont have to grab a pen, paper, and a calculator, to remember the services and cost needed.

Fabian and the Penkhus Team are as awesome as they come !!!!! I’m traveling after hurricane Ida destroyed my city, we had service scheduled at our local Dealer when the storm hit, we had to travel anyway. Not only did they honor the Volvo name by doing my scheduled maintenance, they took care of recalls that were out, and hand washed my car because I had a hitch rack on it that would damage their machine !!!!!!! None of this would have been done at the local dealer, it would have been the service only, unless I wanted to pay for it.

Polite staff. Work completed within a reasonable time frame given they had to order parts.

Making our appointment went very well (we had to coordinate with two other appointments we had that day in Colorado Springs--we reside 170 miles from co springs). we were done with our first appointment early, so we arrived at Penkhus 45 minutes early. they checked us in anyway and started work on our car immediately. Penkhus provided an uber ride for my wife to and from her doctors appointment. They had completed the scheduled work on our car before she returned from her doctor. The service they provide is professional, prompt and polite. The facility is almost sanitary -- sparkling clean especially compared with any other automotive repair shop Ive been to. The customers waiting lounge is clean, comfortable (complimentary coffee, tea, snacks) and separate from the area where the cars are serviced. Very nice and clean restrooms also. As far as Im concerned, all in all definitely 5 star rating. My compliments and thanks to Penkhus Volvo.

Paisley was AMAZING to work with!!! Loved our experience with Bob Penkus and with Paisely!

Amazing service! After traveling around to several different dealers over the years, Bob Penkhus is the best one we’ve used. JR was great. We’d recommend every time!

They spent money on advertising, sending me we miss you coupons to get me to do service with them. I would have done more service but the lack of experience or willingness to take care of the customer by their representative lost this customer permanently. They wouldnt budge on doing something for less than $160 that Autozone does for free. I know getting any employee is tough these days, a good employee is a challenge but if Penkus wants service training, call me. Not to mention, it took 10 hours to do basic service. Im sure my next Mazda purchase will be made elsewhere.

Very pleased with my Penkhus experience especially due to sales associate Bryn. He was very professionaI and friendly. I already knew Mazda makes great cars, but Bryn had expert knowledge of details I didn’t know. More important, he was patient and helpful in getting me a great deal on a car that is more than I imagined.

Great experience. Bryn went above and beyond to ensure my needs were met while keeping within my price range. He was very patient and attentive.

Pleasant experience and great sales personnel. Service section helped me out, as well. 4/5 stars because the vehicle I purchased had an airbag light on and it would have been overlooked had I not brought it up. The team rectified the issue, but not sure why a large safety issue went unnoticed on a vehicle ready to be sold.

First purchase from Penkhus in Motor City. I was happy to deal with Ben and to cut straight to the chase. He was very professional and didnt jerk me around. He is straight forward and listened to what I wanted and didnt want. Went very smooth. BTW, Ben is one tall dude; you cant miss him.

People were all friendly and open. Made the experience very easy versus stressful. JR was fantastic to work with; very knowledgeable and very trustworthy. We feel like we made the right decision!

Robert Gentry was very professional and a joy to work with. I would highly recommend him to friends and family. Overall, we are very happy with our purchase and experience at Bob Penkhus. However the Finance section of our purchase felt pretty rushed.

I was recently in search of a new car and I happened to drop by the Bob Penkhus Mazda dealership. The sales consultant assigned to me was Dustin Saeger and he was absolutely fantastic! His ability to listen and help me find what I was looking for is truly a gift. He made the ‘new car leasing’ process so simple and quick, as did the rest of the Bob Penkhus staff I encountered throughout my experience. I will definitely lease/buy another car from Bob Penkhus in the future!

Rob Gentry was exceptional! I highly highly recommend seeing him if you are in the market for a new car. Very professional.

Ben and William went above and beyond to make this experience an exceptional one!I highly recommend asking for them!!! AND…am LOVING my new Mazda!!!

We’re very thankful for the good people at Bob Penkhus VW. We were in need of coolant in our Atlas on our way back to Kansas City. They not only filled it at no charge but also gave us a car wash. Dan Prange was very kind to us and our children. We highly recommend them.

Had a diagnostic done last week, brought it in with the complaint that the car is misfiring and mis shifting, all over just driving abnormally (since I’m not a mechanic I don’t know proper terminology) and they tell me nothing is wrong with the car in relation to why I brought it in. They suggest I do an engine coolant flush and replace my cv axels but that is unlikely to fix my issue so obviously not covered under warranty and would be $2,400. Now I’m having to drive 30 minutes out of my way to have another diagnostic done by another Mazda mechanic because this place probably spent 30 seconds driving my car while they had it otherwise they would have noticed what I was talking about. This shop is very disorganized and no one communicates with the customer until you have called and called them, even then you’re put on hold several times and they forget what you called for or who to transfer you to. We even tried calling to speak to supervisor about this and was put on hold and never answered.

My fiancé and I drove from Wyoming to come purchase a Jeep. We were immediately greeted by Bryn Reynolds who gave us some waters and had the vehicle detailed and ready to go for our test drive. While I was filling out the paperwork for my purchase my fiancé saw a car he was interested in. Bryn immediately got the keys and sent him on his way for a test drive. The very next day my fiancé drove 3 hours back down to purchase that car from Bryn, who came in on his day off might I mention. Their customer service is above and beyond and I have never had a more perfect car buying experience. Bryn is an incredible salesman who seems to genuinely care about your needs and wants. We will most definitely be working with them in the future!

Mr. Stryker not only helped me get the best deal possible on my vehicle, but had vehicles set aside after hearing the features in the car I was looking for. I ended up going home with one of his recommendations! Mr. Taryn White (I apologize if I’m not spelling your name right, or if I’m off entirely) is a highly motivated, passionate, and driven salesman at Bob Penkhus. Even when the transaction went PAST CLOSING, he maintained a fantastically warm, knowledgeable and friendly demeanor. Answering any and all questions I had. If you get the opportunity, I would strongly advice asking for him by name. You will NOT, be disappointed. When browsing at other dealerships, I always got a slimy, reach into your pockets and take as much as they could stick on the bill from you vibe. The exact opposite is true with Bob Penkhus, you are constantly made to feel welcome. They listen to you, and ensure you leave with the best deal, and vehicle for yourself, and your wallet. Thank you so much for an outstanding customer service experience!

They are great they have purchased vehicle from me without me buying from them and gave me above market price

From walking in the door three years ago and to leasing our vehicle it has been nothing but a stellar experience. Ben was amazing with helping us lease the Volkswagen and making sure it had all the extra bells and whistles that we wanted. Now we are ready to buy out our lease. Bryn has walked us step by step through this process and hes displayed the patience of a saint. I have dealt with many other dealerships but never experienced the level of customer service that Bob Penkhus provides. I highly recommend this dealership on their level of customer service and attention to detail.

Purchased a vehicle from Bob Penkhus Volvo, and it was a great experience! Bryn Reynolds was awesome and attentive the whole time! Made the experience great! I would recommend this dealership!

Mike and the crew at BP Motors did an amazing job streamlining the process of getting my Mazda CX-5!

If youre looking for the type of used car dealership where the conversation goes something like this, its your place:Buyer: The spare tire is missing.Salesperson: Really? Ok, we will put one in for you.Buyer: Were heading to Discount Tire to buy snow tires due to where we live.Salesperson: Why, these tires are fine?Buyer: shrugs, he does not realize we live above 9000 feet in the mountains.Buyer(a few months later): Stuck on the side of Highway 50 in the middle of Utah, after one of the front tires separated from the rim, with a spare that does not fit that car, during a pandemic...um...really?!Yeah, this actually happened. To throw any old spare into that car, even with a 5 bolt pattern is shady and due to the experience above means we would never, ever go back to this dealership. Purchased a new tire, replaced both CV joints and (knocking wood) the car is running well.Update: August 2020 The manager at the dealership reached out to me and stated he wanted to make things right. After a few phone calls back and forth, we received a check for $500 to cover a new spare, the tow, and a fraction of the suffering.

I am giving them a 1 star just because the sales part department doesnt answer or responds to voicemails! I am trying to get pricing for a windshield and I cant even get an answer!

Customers get an outstanding experience every time they stop in! The dedicated staff ensures comfort in the large waiting room equipped with an array of snacks, television, magazines, and a courtesy shuttle all available free of charge! The highly trained mechanics treat cars with excellent care and even do a free multi-point inspection every time! If there are any issues or concerns that your assigned advisor cant fix, the service manager will take care of it himself. The sales department were equally outstanding! I felt like they listened to my needs and wants, and were honest and extremely helpful!

Ben was one of the easiest car salesmen that I have ever dealt with. William worked very hard at giving me a competitive price for my desired vehicle. I highly recommend Bob Penkus.

Alright, this was one of the coolest/easiest/most convenient car buying experiences Ive ever had. First, I opted for the Volvo Care Subscription. That paired me with Bob Penkhus Motor Company. I filled out the form on Monday morning - their team called me, we confirmed the car I wanted and then that same Friday they drive the car 5 hours west of Colorado Springs to where I live and dropped it off. I signed maybe 5 pieces of paper and then was DONE. I mean, the delivery alone would earn them 5 stars, but the entire experience has been superb, plus Im loving the CX40!

Great sales reps and a Excellent service department that catered to all my needs. I would highly recommend this dealership.

Best experience buying a car I have ever had. My sales rep was Ben. Ben couldnt have been more helpful and flexible to help get me into the car that I wanted.

Every staff member I encountered was helpful and made sure I felt welcomed in the dealership with NO pressure. Ryan and Jordan were very knowledgeable and patient making the day smooth and painless. The restrooms and waiting area were clean, comfortable, and easily accessible. This is the first VW Ive purchased with Bob Penkhus, but Ive had service performed on another VW; Ive not been disappointed and will most definitely be a loyal customer moving forward.

Excellent service. This was my second purchase and each time was above and beyond. Thank you so much.

Buyer beware of “coupons” that help you get a “better interest rate”. I was told I had qualified for a 9% interest rate and could get a 5% if I purchased the warranty through the dealership. Finance guy told me about these coupons he gets and uses they for people that don’t have the credit to get good interest rates. Well my credit was really a 680 (not the best but the not the worst I know) and qualified for 5% without his “coupon”. Really offended me that they tried to just get me to buy warranty and flat out lied. Really wanted a Atlas it’s the only reason I didnt walkout!!

Had a wonderful experience here!! We were in an accident and our car was totalled. We had one day we were able to get off work so we could drive 2.5 hours to Springs to hopefully purchase a car. We really wanted a new Rav4.  We went to the Mazda/VW dealership to look at the Rav4 they had. We worked with J.R. and he was awesome! We looked around the lot and test drove the Rav and a CX-5. He explained every detail and feature on each car and was so knowledgeable, didnt pressure us into anything and catered to our interests and needs in finding the right car. We told him we had to go to Toyota for an appointment for another Rav4 that was newer with an extra feature package. And he said no problem, gave us his card to reach him and we said we would be back if Toyota didnt work out. We went to Toyota and had a terrible experience. Cash in hand, we were ready to leave with that new Rav4 but the rep at Toyota was so rude from the first two seconds that we said forget it and left to go back to J.R. because his customer service and knowledge of the cars was above and beyond! He helped us every step of the way and poor guy didnt get to eat lunch lol. Every person we worked with that day was wonderful! We ended up getting the Mazda and they really cared about our experience and that we were leaving with a car and payments we were happy with. When its time for another car we will absolutely go here first!

Nobody buys just one is a true statement at Bob Penkhus Motor Company! We have purchased several Volvo cars from Penkhus and have never been disappointed. From service techs to salesmen, everyone has been above-board and professional. Thanks to the Penkhus team, we will be customers for years to come!

The experience was very pleasant at every level. Lamar helped me look around the very first day. Bryn made the deal as swift as possible. He knew that I needed to take a friend to radiation treatment and expidited the sale. I even saw him running anytime he left me or came back. Imprssed and grateful for sure. Then Hugh was very pleasant and thourough with the paperwork side of things. My experience couldnt have gone any smoother.Thanks guys!

Great experience they did everything to get me in a vehicle today big thank you to Bryn

This has been the most enjoyable car buying experience I have ever had,Thank you JR for being a part of this journey

Bought a used vehicle from this dealership in November 2020, and started having issues with it a few weeks later. Didn’t think much of it, it’s an older car. It eventually got so bad, that I took it to their service department to look at it and come to find out, the entire transmission needs to be replaced. They want to charge me almost $6K to fix it, even though I just bought it in November. Clearly they did not perform a thorough inspection before selling the vehicle, and I will never use their service again. And I recommend nobody using their service either.

I highly recommend Bob Penkhus Volvo. This is the third car I have purchased here, and my experience this time shows their integrity and the high value they place on customer care. There was a problem I discovered 5 days after I had made the purchase – and the dealer was not obligated to fix this problem, but they did. At great cost to the dealership, they bent over backwards to make this a good experience and to make sure that all was taken care of. Sevan Stryker, the COO, was incredibly helpful – a man of integrity and high character. Jordan McManus, the salesman, was helpful, professional, knowledgeable, and great to work with. This is one of those rare cases where “honest” and “Car Dealership” fit together well.

Their service is always top notch, I havent been able to go anywhere else to get my car serviced. Customer service is great.

**GREAT response to a previously unhappy customer **After leaving a negative review, I wanted to update my review to 5 stars, thanks to the GM Sevan Stryker.Sevan reached out to my daughter about my previous review and MADE SURE he corrected the issue and that she was satisfied. She was so happy, that she even sent a friend here to get her new car!Big thanks to Sevan and her sales person Lance : )

If I could give 10 stars I would!! Just leased the new 2021 Mazda CX-30! Bryn walked me through the process, made sure everything was just right while providing the best customer service! Highly recommend! Thank you Bryn and Bob Penkhus Motors! I am one happy customer!

William, Ben, and Jordan were awesome to work with. We bought an XC60 that is out dream car, and they really worked hard to make it happen. 100% recommendation even if you have to drive a little to get it

I had a great experience buying this fun little Miata. Ethan was my salesman and did a great job. The low pressure approach was perfect for me. I was intent on getting the car I wanted, when I wanted and what I wanted to pay for it. Nobody was going to tell me otherwise. The funny thing was; I didnt have to tell them that! They largely left me be as I meandered about in the showroom looking at this car off and on for 3 weeks. I was able to allocate a portion of my paycheck towards this and feel good about it! And that is important to me. Thank You!

Cathy and Ryan made this an easy and pleasant purchase. Just tell them what you want and let them do their job. They really made it that simple.

Took really good care of me... got me the deal of a lifetime with my dream car... so excited see what the future holds for me and my new car.

Im quite happy with the Bob Penkhus dealership located on Motor City Drive in COS. I would like to relay my appreciation to Bryn Reynolds for making the sale proceed smoothly and without frustration. This is the second purchase that Bryn handled for me personally. I should also mention that I referred Bob Penkhus to a freind who subsequently leased 2 VWs and 1 Mazda from Bryn as well. Finance staff in the finance center were hard at work to arrange a fantastic deal for me on a new Mazda. The gentleman who finalized the sale and associated contracts is also quite professional and amiable. This dealership and the individuals who worked my purchase have earned five stars.

Highly recommend . Everyone I spoke with was very polite and knowledgeable. Ryan B. helped me with the purchase of my 2019 Jetta which I am absolutely in love with . They answered my questions thoroughly and I am very happy. If going to purchase a vehicle I recommend asking for Ryan. :)

Very competent and professional sales hep from Ben Gallentine. I highly recommend him.

This was one of the best experiences buying a car Ive ever had. Bryn is an amazing salesmen that made the purchasing experience easy and even fun at times. We got the car we wanted at a reasonable price. I would go back again for my next car purchase.

Just bought a Mazda CX 5 in Jan and had the best car buying experience. Salesperson Marcus was relaxed and knowledgable. He made the car buying process enjoyable...as it should be. Great price too. I highly recommend Bob Penkhus.

I brought a car here a a few years ago to be fixed after a minor accident. The car was fixed perfectly, but there was a major hailstorm the same day I picked it up, and the car was outside the repair facility and suffered major damage due to the hail.The Bob Penkhus employees couldnt have cared any less that the car was re-damaged while in their possession and just said sign here to retake possession of my car. I shouldnt have signed that paperwork and I should have told them to fix it again and left.

My fiancé and I came to Bob Penkhus for a Mazda. Specifically we were looking at the CX5 OR CX30 fell in love with the 30 and then we talked to our salesman, Lemar Crenshaw, and asked his thoughts, if there was something better. Surprisingly he showed us a Volvo XC60. Well the rest is history he let us take it out the Volvo on an extended test drive and now we own it. Lemar is awesome, he is super friendly and doesnt claim to know everything like many salesmen do. He asks for help when needed and uses his resources as needed. If you need a buy a car look for Lemar at Bob Penkhus.

I had a very enjoyable time buying my first new car at Bob Penkhus. Mike Hepperle was helpful, patient, and also understanding of what it is I was looking for. The whole team was friendly. I also got a wonderful deal on an amazing 2020 VW Golf. If you’re looking for a car in Co Springs, definitely stop by!

One morning I received an email from a sales consultant at Penkhaus with an offer to buy my 2018 Volvo. That had a request from a customer for a car like mine. When I looked at their new car inventory, I saw an acceptable replacement, so I replied that I would be interested. So, two days later I drove off in a similar car that was 3 model years newer. I was out $0 and my monthly payments stayed the same. I assume that this meant that my transaction produced two happy customers.

Ive been a Bob Penkhus Volvo customer for over 25 years. Bought our first 850 GLC in 1994, and have purchased many, many, Volvos at this dealership. Ive always been treated with kindness and respect, while sales and service have always been professional and courteous. I would certainly recommend this dealership and in particularly, Bruce Leiva on the Volvo sales team.

Awesome experience here. Highly recommend Ben, he was amazing through the whole process.

Lemar, Mike, and Hugh were really great to work with to purchase our new Tiguan. I wasnt exactly sure what model was going to fit our needs ahead of time when we came by the dealership on a whim and Lemar was quick to point out what could fit our very specific needs. The process for purchasing and trading in vehicles has really been streamlined through this dealership providing a pretty great experience.

Ive only had to use the parts department here for my 2006 Volkswagen Touareg and though the parts can be expensive, the genuinely caring guys here provide me with different ways to save on them, so Im not ending up paying full retail cost. Plus, they actually remember me between my infrequent visits.Parts area is always clean and comfortable while you wait for them to retrieve your parts.

Update. Added a star today! Savon Stryker, the GM of Penkhus Auto Group, is now handling this. NEW information came across his desk and NOW he is attempting to rewind time and reverse the whole thing.He said I NEVER have to deal with Powers location again. I will be updating this review for the Auto Group as SOON as our credit is restored. Like school, Im adding good stars as this process completes. It is IMPORTANT to judge on how the mistake is handled. We all make mistakes, but how you FIX them is key.I bought from Powers location, but ALL should be aware!NOTE: IF this is a lie, then they will SUE ME and there will be an AMAZING discovery showing this is true. They already had google remove one posting, but google reinstated. They will respond with someone is reaching out to make the illusion they are responsive. Great social media deception, Matt Canales!Matt Canales, Texan sales manager, offered to take the flood damaged car back IMMEDIATELY after the mechanic said it was flood damaged and ONLY after I remove my previous negative post (which google is getting for me as proof). We removed the post, and then he let the car sit on his lot for 90 days and it was repossessed. Ruining my wifes credit.These baffling questions still loom for Bobby (Matt refers to him as Bobby I thought it was just Bob) to answer:Why would we return a car and have it willfully repossessed the day AFTER we purchased it? Why would we leave it on YOUR LOT?Wouldnt we just drive it until it was repossessed?What will come out in discovery that will NOT be able to be covered up with a lie from Matt:Matt said in court recordings that we left the car there to be fixed so we could take it back! He said Once I drop it off to service, I dunno what happens to the car. CALL LOGS will SHOW the service department NEVER attempted to tell us the car is ready! There are NO CALLS from their service department to ANY of the 4 phones in the house saying the car is ready for pick up! We will obtain your service department call logs to prove this fact that Matt lied about in court. This is ONE way we will show Matt Canales LIED about the intentions of the gentlemens handshake to return the car.

Jalyn was a great sales associate to work with! He genuinely listened to my wants, needs, and concerns, was able to get me a deal i was comfortable with. I am absolutely in love with my new vehicle too!! Being in the auto sales industry myself I know how difficult it can be, but Jalyn rocked it. Thank you so much!

Bryan was amazing!! He always kept me in the loop of what was going on with my car. They where also done way faster than expected. Would definitely go back

I recently purchased a CPO CX-5 through Jalyn Walker. Ive been looking for an AWD vehicle for a while and Jalyn was the only car salesmen I dealt with who was kind and seemed to really listen to what I wanted in a vehicle, instead of just trying to sell me any car on the lot. He helped me first test-drive a CX-5 months ago. He was so helpful and patient during that test-drive that I saved his business card and purchased a car through him months later. If you are going to Bob Penkhus, I would definitely ask for Jalyn by name. I know Id never buy a car from another salesperson there! Overall, it was a great experience!

I loved my experience with Bob Penkhus, their service was great! did the at home test drive, they came from the springs to Denver to test drive the car & filled out the paperwork the next day! supper happy with my purchase!

Great Car buying experience - start to finish. Our Salesman Bryn, was professional, knowledgeable, and most importantly did not try to hard sell us on anything we didnt want. Would buy from Bob Penkus Again!

Just bought a used car from this dealer. Overall, it was very satisfying. Our salesman, Jordan, was very knowledgeable about the car, helpful, and good at answering questions. The only issue we had was price, but I had an unreasonable price point. Fortunately, my wife is our CFO. Jordan did a good job of getting us the best deal possible. Even the closer was not pushy or demanding. They just ran the numbers until everyone was satisfied. I recommend this dealer and sales force.

My wife and I scheduled an appointment early in the morning to see a vehicle in the afternoon. Spoke with Amy, she assured us the vehicle was still for sale. We told her we were very interested, and we would be bringing the title for my wifes current vehicle for trade-in. She scheduled an appointment for a test drive at 4pm with Bruce. Get a call at 3:30pm as we are over half way there, (we live over an hour away, which they knew) that they sold the vehicle out from under us! Not even a phone call prior to it being sold saying that someone was currently there and interested! Extremely disappointed in how they handle business. Why schedule any appointments at all if youre going to sell out from under your scheduled customers?!?! Even if they have another vehicle we are interested in, we will never do business here!

From the sales person Mike to the sales manager William, these guys are wonderful to work with. Moreover, it was such a joy to work with the finance manger Hugh(a veteran ). Overall, it was a wonderful experience.

We had been searching and searching for a smaller SUV and happened to find information about the Volvo XC90. We decided to take it for a test drive and instantly knew it was the one. We worked with Jordan M and he was great, he made the whole process so simple. We are loving our purchase! Thank you to the whole Bob Penkhus team!!!

Went in after a hectic morning of my jeep breaking down, yet again. Immediately I was greeted by Jalyn, who was outside and eager to help in anyway! This was my first time financing a car from a lot, so I was actually pretty frightened, without my car salesman grandfather there, to ensure I was getting what I needed out of a vehicle in my price range. Jalyn eased all of these worries, and immediately guided my towards cars that met my needs. He was such a pleasure to work with, and I personally will go back to him for future cars, as I urge all of you to do! So personable and helpful. Thanks, Jalyn, and the rest of the friendly staff for making my first experience so simple and quick, while still meeting all of my needs! Id absolutely give 100 stars if possible (:

Nothing but good vibes when you buy from Bob Penkhus as this is our 3rd car and I would highly recommend anyone to buy here. Overall experience was phenomenal from the sales person to the finance mgr as they met all our needs, very satisfied.

I bought a set of struts that the service department recommended. I found out I didnt need them and tried to return them. They were still in the box untouched and they told me I could not return them. Funny thing is, i just returned some Springs no problem. I bought my car from them as well. The whole reason I need the shocks and Springs is because they missed their used car inspection on the Springs that were CUT! UNACCEPTABLE!! DO NOT GO HERE FOR ANYTHING!!

Horrible experience with this dealer each and every time I bring my car. This time was especially terrible. After picking it up after having basic maintenance done on it, my headlights no longer stay on while driving it. It took me a week to get an appointment set up after many unreturned Calls to the technician. I drove the car over an hour to be looked at again and all they could do was insult my intelligence because I’m a female, suggesting I don’t understand the difference between “on” and “auto”. This was after spending five minutes with the vehicle. Now my car in unable to be driven at night thanks to Joey. Customer service was horrible. Would not recommend and will never be back.

Had a great experience with purchasing the vehicle but when it came to servicing and getting my questions answered by Joey Culbertson the service rep for Infiniti he was no where to be found... left voicemail after voicemail and let it be for about a 3 weeks and still no call back and to top it off when we took it to get serviced he charged us for the service when we clearly had warranty. In addition they failed to send us the check for a whole 2 months to pay us back for the service, I had to personally get in touch with a kind lady who was deeply sorry about the situation and handled it in a good way. I really hope this isn’t how customers are treated after they purchase a vehicle.

Great service.,

Great service.

Buying a car can be stressful, but it wasnt. The employees at Bob Penkhus worked with me patiently and humorously to get me into the car I was hoping for. They work hard to ensure this is your new favorite dealership and it shows.

Just bought a 2020 Tiguan at Bob Penkhus. The vehicle is fantastic, service and finance great, and Chris was an awesome sales person. Definitely would recommend.

We recently purchased a vehicle from this dealership, working with Jordan McManus. The process was simple and our experience with everyone involved was excellent. Jordan was patient with our decision making process, never exerted pressure, and facilitated every step with professionalism. I am a return-customer with the dealership, and hope to be again. I highly recommend Bob Penkhus and especially working with Jordan McManus.

Noticed a few issues with the Jeep a day or two after buying it. Let Ethan know, and he diligently took care of our issues while putting us into a car to use in the meantime! Its not if mistakes were made but how they owned up to them. Thanks Ethan and I will be sure to come back next time I am looking.

My sales person Eethan was fantastic ! Out of all the dealerships my husband and I went to, Eethan treated us the best and didnt show me anything out of my price range or show me something I wasnt interested in. He listened to my specifications and found a car that fit every one of them, he also wasnt pushy and was delightful to talk to. Thank you ! I love my new car with turbo haha

All of the people we dealt with were friendly and professional. Everything was explained in detail. We purchased a 2020 Tiguan. We are extremely happy with the choice.

My sincere thanks to Joey in service and Matt for the recent visit and repair at Bob Penkhus. Even though I had a large issue they dealt with it in a courteous and professional manner and made sure I did not have to walk while my repairs were being done.Thanks so much for everything and getting my car back clean.

We bought our used car here. Bryn was an exceptional salesman and really knew his stuff when it came to the financing part. We would definitely buy here again.

Great support and customer service. Not pushy and a nice atmosphere.

Loved it great service all the way around got a Jeep Compass at first didn’t like it too much went back and test drove a Mitsubishi Outlander and absolutely love it !! I recommend any one looking to buy a car to go to bob penkhus and talk to lance dowlen

We drove from Park City, Utah with our trade in -based on conversations with Corinna and Bruce and from the lead generated by your internet sales ad.We bought a 2019 S60 T6 Inscription with less than 5000 miles on it. Bought with cash and a trade in. Hugh Yousif helped us close on it and with the purchase of an extended warranty. Great people, all.The deal was clean, car was as advertised, we really appreciated that Bruce went the extra mile checking the car and having a brake issue fixed before we arrived. Corinna had done a walk around video for us since we were on a short timeline (limited days off and good weather for the drive were considerations for us).All your folks were super- two thumbs up from both my wife and myself. Well be checking with Penkhus again for our next purchase.

I hate car shopping. Who doesnt? But Kyle really made this one of the BEST experiences weve every had. Hes not pushy and but very attentive to every request we made. I will go back and check them out again just because this guy was so relatable. He got us the best deal possible and was Very professional. Thank u Kyle! Well be back!

I am truly grateful and appreciative of the work Dan and the service department performed on my vehicle. Great service and great professionalism. Thank you.

Mathew Hicks is in the sales dept at Bob Penkhus, and he is the reason I came to Penkhus versus his previous employer. He’s knowledgeable and has put my best interest at the forefront of every purchase- to include sending me to a different dealer when I was looking for a specific car back in 2017. This is My first experience with Bob Penkhus, and I couldn’t be more impressed with the dedication and service they provide. Mathew may be the reason I came, but the entire team is the reason I’ll keep coming back!!

All good

Penkhus Volvo was eager to work with me to come to a mutual deal for my new car. William was instrumental in helping to make it happen. And Bruce Levi’s is an expert in all things Volvo. He knows all there is to know about their cars. Even Chris in the Service Dept was a key reason I wanted to get another Volvo. He also knows all there is to know about Volvo. Driving a loaner XC60 while my old S80 was getting serviced really helped me make the decision to stay with Volvo.

I recently purchased a used BMW X3 from Bob Penkhus and had a wonderful experience. First, my salesman, Bryn Reynolds, could not have been more supportive, patient, kind and accommodating. Truly, he was terrific. He went out of his way in so many ways to make sure I had the best purchasing experience, and he accomplished this goal. I and my family have purchased at least four or five vehicles at Bob Penkhus and all those experiences were good, but this was the best by far. I truly appreciate the help and support of all the folks at Bob Penkhus and highly recommend this dealership, and Bryn Reynolds. Thanks, everyone!

Bought a new XC60 which we love! Ben and JR were fast, friendly and worked hard to earn our business, Weve found our go-to dealer in the Springs!

Made the mistake of buying an overpriced lemon from Bob Penkhus. Look elsewhere if shopping for a used vehicle.

My first car i got here gave me so much trouble and Adam put me in a reliable car and made the process easy. Adam has explained everything to me and I love my new car. These people have always taken care of me. They take care of me like family.

Terrible customer service, went to look at a used minivan, the sales representative who helped us didn’t know anything about the vehicle and just blew us off, he said we couldn’t test drive the vehicle but if we liked it we could purchase it and drive it after we signed for it. We will never come back or buy from here.

I wish I could give this dealership more than 5 stars! Susan J was amazing & super helpful, not to mention, super sweet!