Very friendly and accommodating. Nice lobby to wait for car. Oil change was less than other non dealer service purchased in past. Will be back.

Finally got my G Wagon! Can not say enough about how great the customer service was! Highly recommend!

I have been a service customer for two years and have been repeatedly impressed by the knowledge, quality of service and great customer care Mercedes Benz of College Station has given my wife and I. They have helped us both here in town and via phone last year while on a vacation when we needed urgent assistance locating a MB service center while out of State in Tennessee. It’s comforting to know we’re not just a number in someone’s books… but a customer the genuinely care for.

Can’t say enough about my experience, and professionalism about this place. They made my my purchasing experience simple and easy, and gave me a great deal. I am a stickler on quality of service and I was nothing short of impressed here. I would recommend this place to any person who values quality all around their car buying experience. Ask for James !!!!

Scheduled maintenance performed beyond my expectations. Professional staff throughout the dealership, quality service provided and timely work performed. Exceeded all request, looking forward to returning for next service to keep my 2010 E coupe in tip top shape.

Fixed an issue with the transmission in my E350. The repair was fairly priced, even though it was out of warranty! While I dont expect to have further problems, their friendly and professional attitude, fair pricing, and timely service earned my trust!

Matthew Krause and Michael Sampson were wonderful and very professional. And I am very grateful for their help! The service performed seems to have been done extremely well also. Thank you!!!!I highly recommend this dealership.

I had a great purchasing experience from the Mercedes Benz of College Station six months ago and it has been followed up by another great service experience. I received a call for an ongoing recall inspection campaign on my vehicle. It was nice for them to call me and try to get this service done for me instead of me asking. Scheduling was very convenient. Dropped off the car right on time and my car was ready to pick up right on 2 hrs they promised. Car was washed and ready for me when I came back as I expect from a premiere manufacturer & dealerahip. Just an amazingly professional staff and well maintained facility worthy of three pointed star brand. We will continue to shop and service our vehicles here.

Michael in service provides professional and courteous service. Cares about the customer!

Very efficient and courteous staff! Really loved the fact that they washed my vehicle!!

From the moment I called into the dealership I knew I was dealing with a team of professionals! My Service Department Consultant, Javier Sanchez was honestly a breath of fresh air. He listened to my concerns, we talked through them, and we scheduled the appointment.Arrived to the dealership, pulled in, and was immediately greeted by Javier. Extremely polite and professional as he was on the phone. He introduced me to the Manager of the Service Department. We all talked about my particular situation, and this team delivered!If you are looking for the very BEST representation of the Mercedes-Benz level of sophistication, then make the drive to College Station!!Trust me, it is well worth your time and your peace of mind.A huge Thank You to the Top Shelf Team in College Station, yall renewed our confidence in Mercedes-Benz!!An owner of a GLE 63s from Houston.

I had a pretty good experience with the service provide. They needed to do one more diagnostic test after check engine light came on

The best service, the best maintenance, & my car loves them! They take great care of my vehicle :)

Michael Sampson of College Station has the best customer service i have ever been to while visiting a Mercedez Benz dealership. He gives me multiple calls throughout the day always giving me updates and always makes me feel like a welcomed customer . i will never go to another Mercedes dealership again :))

Clean place.Almost three hours for notification that oil was changed (thankfully I left).Overfilled my oil... on rout tine oil change. ... necessitating a return. Another hour!At least they were largely nice!

Fantastic service. Need to do a better job washing the vehicle.

Michael Sampson, the service consultant I worked with was absolutely amazing! He was knowledgeable about all aspects of my car. He should me a few little tricks and gave me a few tips also. I will ONLY do business with Mercedes Benz of College Station now and in the future. Thank you for all of your help.

Had key made. Very professional, great customer service!

Great dealership. Took care of my car quickly for its annual Service A. Washed the car and vacuumed it as well. Looked brand new again after driving the car for a year.

Friendly and helpful in an emergency situation, even though the service department was fully booked. Improvised to fix my problem, genius!

We were headed home to LaPorte, Tx from a road trip in our 2016 Mercedes Sprinter RV and needed assistance. We called College Station Mercedes and within 2 hours we were on the road again safe and sound. Great job! Great service!

Warranty and recall work are not treated with the same level of service provided to ones that customers are paying for. I had to make two trips for something that should have been performed in one. Each trip required 2 hours one way. There was not any follow up with me to inform me the status of the work or when to come in the second time. I had to call both times. I was also promised that my vehicle would receive a wash. It was returned to me as dirty as it was when I left it. I’m very unhappy with the service that I received. It makes me doubt that the work itself was done correctly or whether I’ll end up on broken down on the side of the road. I just hope if that occurs, I’m not towed to MB of College Station.

Outstanding service as usual. Staff is courteous, accommodating and efficient and I’m grateful they’re located nearby.

My service manager Javier was extremely helpful and generous with his time -- very much appreciated!

I drove into the service department @5:15 with a flat tire. I was assured that they would be able to assist me. I was able to purchase a new tire and it was installed quickly. I was able to leave the dealership by 6 pm.

Michael Sampson was my service adviser.Replace air bag on passenger side, recall. Multipoint check, fluid checks. Car wash. Very impressed with his knowledge and courtesy. This will definitely be my dealership from now on.

We had a positive experience with the dealership. Javier was very knowledgeable, professional and kind. We will definitely be using Mercedes Benz of college station in the future.

I’m a long time “car guy”.... I’ve owned dozens of exotic and luxury cars and even prior to College Station getting a Mercedes Benz dealer, I had owned a half dozen Mercedes and made the grueling commute to Austin or Houston for service.Needless to say I love the brand!...almost as much as Ferrari. When the new dealership opening coincided ~roughly with the new G Wagon becoming available, I promised my wife to be first in line to order her a new one. Dan really stepped up and got us exactly what we wanted in a reasonable timeline. When we took delivery I told the guys, including David, I needed a new daily driver but wanted a CPO car with a long warranty! Shortly thereafter, he called me up with exactly the car I asked for in exactly the colors I wanted!!! Much to my disappointment, it turns out my dream daily driver was just not the car for me.... I couldn’t do it. It was a great car but I had just made an awful mistake. They were super cool!!! I’m sure they sold the car but after talking it thru, David found the “New” dream daily driver, a car that’s MUCH harder to find, and I brought it home today!!!Given the relative rarity and desirability, and the super awesome CPO warranty and financing, I was expecting to pay high retail but only after bringing the car home did I really realize what an awesome deal they made me!!!And they even took my very unusual trade!!I can’t say enough good things about both my car buying experiences in the past 6 months at College Station Mercedes!!Dan and David ROCK!!!

The customer service is always impressive! Michael was very helpful.

Service advisor kept me up to date on progress and cost. Excellent service

The amazing staff at this College Station location will go above and beyond to ensure that you the customer are treated fair and honest. Michael, in the service department, will treat you like one of the family and do it with a smile and a friendly attitude. Definitely recommend this location for Mercedes vehicle servicing.

The operations and services consistently maintaining its professionalism, efficiency of the highest level of standard in ops procedures and customer service, making an unparalleled experience in luxury automotive retailer, on par with its reputable brand known for its unbeatable lines of vehicles, designed and built ultimately of safety and comfort, style and pure class.Be sure to be welcome by its best sales advisors, servicemen and associates, impressed by a take on a humbling welcome, dismissing the idea of otherwise— that allows you to consider the deals and offers alike.Continuously staying ahead, and always taking the extra miles to prioritize customers, respectively.

My service Manager Javier Sanchez and Shop Foreman Adam Travenier did an outstanding job in solving the recurring “check engine” issue with our 2004 C230. We love this car and they traced the problem initially to ejectors, and finally to the Evap canister. The Corpus Mercedes dealer tried 3x in 4 years to solve this problem without success. I’m well pleased with this College Station Maintenance team!

Michael took care of the recall work that needed to be done.

Fantastic service and always has a nice loaner vehicle ready!

Service advisor was very professional and helpful.

Fantastic service in service and everyother part of the business visited. A very polite and friendly place.

I got quoted 3.6x $$$ for a part compared to out of town dealer

Great place and very friendly folks there. Will go back for my cars repairs

The service was very thorough, professional, friendly, efficient.

Michael worked with me and was very helpful and professional.

Great customer service, very clean and friendly.

Excellent service experience.

Excellent service team

Great service department.

Very friendly service!

Excellent!

Yearly service