Ordered a mid-size but was upgraded to a SUV Blazer. I dont know why I was upgraded, possibly because of availability, but I have no complaints. I recommend that each rental car include instructions of how to turn on the lights, windshield wipers, and how to open gas tank.

The customer service outside where vehicle is picked up is outstanding! I have rented here before and I have encountered him on previous visits. I believe he said his name is Mr. C. Very personable, outgoing, and customer service is outstanding!! Not many around with service like his!

Easy, in and out. Got to pick my own vehicle. Was clean and new, ran very nice, great gas mileage. Return process was such a breeze, parked it, they scanned it out side and handed me a receipt, very efficient.

No problems at all with alamo.id use them again.

Kind of stiff at first and then friendly and helpful once it was clear that we where from OR for some reason. Thanks Alamo worker what a blessing after the Avis counter personnel.

We had to book a last minute reservation with Alamo in Dayton, OH because of flight issues. We needed the car to drive to Cleveland. We called and let them know our flight was delayed and provided flight information. We were assured the agent would wait. When we arrived, not a soul was there to help us. Luckily a Hertz agent was at their post and we were able to get a car so that we were not stranded in Dayton. Very disappointing after the very long day of flight issues and before our 3 hour drive. Will not trust them again.Edit 6/8/2021. And then they emailed me to investigate and concluded that we were no shows because we hadn’t provided flight information. We did provide flight information when we called to let them know the fight would be delayed. That was helpful.

Nice staff. Easy phone customer service. The man helping us have a great recommendation for a vehicle option and I didnt not regret following his suggestion. Also the man that inspected the car on the way out was very polite, as was the man that checked me in on return- which was also super fast and simple.

SUPER FAST pick up of vehicle! Loved that i could submit all my info beforehand online, and got to skip the long lines at the counter and went straight to a vehicle of MY choice!! AWESOME SERVICE and super friendly people! And a great little car for my weekend!

If you’re ever flying to Cleveland don’t EVER rent from Alamo the branch manager is a hoodlem with a bad attitude and refuses to make accommodations accordingly even though Alamos escalation department says he could have accommodated me per there policy! I hope they go out of Buisness the manager has no Buisness working for this company and deserves to be fired immediately!!!!!!

The man at the front desk of the Cleveland airport Alamo location with the braids needs fired. I returned my rental car today that I had for a week. This morning when we woke up my son started getting sick and was throwing up. We had to pull over a few times so he could be sick so he didnt get sick in the car. When we got to the Alamo return we did see the lanes to return the car however it looked like there were things sticking up that would have popped the tires if we drove over them. Mind you i have never rented a car from here or seen these before. So I didnt want to take any chances so I drove around to the building and parked in the lot. It is just me and my two children with 5 huge suitcases and one of my children is the sick one throwing up he is 9.. we actually waited in the parking lot a bit because he had to throw up in the parking lot. Anyway we haul all our stuff out and in the building and I went to the desk to the man with the braided hair and told him I am returning our rental. He told me I needed to go to the lane to return it and that I can drive over those things sticking up. I told him I have a sick child and to please not make me haul all our luggage back out in the heat just to have to haul it back again after we go thru the lane . He said there is nothing he could do and I would have to . I pleaded with him to make an exception and take the car at the desk or at least have someone help me and again he said there is nothing he could do.. I was crying and so upset for my sick child. When I finally got everything hauled back to the car and we go thru the lane the lady working outside asked how everything was and I just started crying and told her about our experience at the desk. She was so sweet and apologetic and got us a cart and even pushed it all the way up to the building for us. She wanted to give us a managers card because she said we should never have been treated like that and he could have helped us..I said I know he just didnt want to. I said he probably thought I was lying about my son being sick and he needs to look at the parking lot. Anyways she could not find a managers card but I did speak to someone else who said they would address that man at the desk..I am not confident however it will be addressed..I will never rent from Alamo again..I have a car rental end of July at Denver airport that will cost over 1000 dollars with Alamo and I am canceling and renting with another company. Shame on you Alamo for treating your customers like trash.

Simple, easy experience for the most part. Just plan an additional 10-15 minutes to get here from the airport via shuttle.

Needed a last minute rental because Hertz is ran by a bunch of imbeciles. The young lady at the desk got me a car at a reasonable last minute price with no hassle. Thank you!

Pickup in CLE a breeze and plenty of availability. Met the Manager, Mr.Mo in the lot and he was enthusiastic and gave us an upgrade on the spot! Drop off in MSP also easy and convenient.

Nice clean newer car, the way you get your rental by skipping the counter, is great.

Quick in and out. Outstanding customer service .

They upgraded us free of charge and retrieved our lost and found bag of keys we left in the glove box.

I had a great experience renting from Alamo. Thanks, Mo! Your service is unmatched and greatly appreciated.

We had a good experience with this car rental. We picked it up in Cleveland and drove it to Baltimore. The representative in Cleveland was courteous and professional. We got a Chrysler Pacifica minivan in great condition. We enjoyed driving it; it smelled clean and handled great. We returned it with no problems. The price for the whole week rental is also very reasonable. We will definitely rent with Alamo again in the future.

This place never disappoints,I use the place for work related business regularly and I rented a four door sedan and they had a 2019 Toyota Camry waiting for me. The car was in immaculate condition!

The service was quick and the person who waited on me was professional.

They treated us like family and even acknowledged our medical exemptions. Both my husband and I can not wear a mask and they were kind and considerate to us. I will definitely recommend Alamo to friends and family!!

They let me get a car without a reservation when that was all they were taking when avis done us wrong thank you Alamo

Super nice people in Springfield mo and Cleveland oh. The communication was a little spotty although its understandable. I hit a deer to total the vehicle on Thanksgiving night. I called Alamo roadside 3 times because I was gathering information from police, towing and our transportation. Each time I called it was a different person and I needed to say everything anew. On the last call with them they told me that there was a vehicle reserved for me an hour away and that they were open until 10pm. Well sadly they were closed sometime before 9:15. Thankfully I had a friend in town who allowed me to borrow his vehicle to pick it up in the morning. It would have been horrible if I didnt have the friends there.The vehicles were awesome and clean. All the bells n whistles.

Had a really great car rental experience for probably the first time ever. We were in and out quickly when picking up/ dropping off the car. We quickly realized we had left something behind and Alamo went above and beyond to get it back to us which they totally didnt have to do! Definitely will book with Alamo from now on!

Fast friendly service got me in and out and on my way in no time at all

I’ve been using Alamo whenever I need a car since I sold mine over a year ago. I always get friendly service and if you’re an insider I get upgrades all the time! It’s typically a great deal and not too pricey. I like that the cars are always sparkling clean, especially with Covid.

Very easy check in process....Rep was very personable and clear.....

I previously gave a 1-star because I felt like I wasnt being heard. I am happy that I am able to change my review. Alamo has stepped up and is following through with a promised refund. Customer service is easy when things go well. Its when something wrong happens when customer service is truly put to the test. The people at Alamo stayed consistently polite throughout. Our car broke down and Alamo made sure that we were not charged for being stranded. Thank you.

Alamo always has the best customer service! We have tried other rental car services and they always fall short. Thank you Alamo Rent A Car at CLE Airport, you have made it very very easy for me and my wife to choose a rental car service!

These guys are the best! They always have the car you want ready. Pickup and dropoff are smooth and easy. I think of all the car rental companies Ive used in the past, Alamo is the best value, best service, bar none.

Had a very great experience at this place with a very friendly and positive young man .....thank you so much Jeff Foreman

Easy check out process. Lady at the counter was helpful and friendly. Best value I found when searching for mini vans for a family road trip. When we went out I to the lot to pick up the van, it was contactless which was pretty cool. I had a question about the van and the gentleman in the lot told me I could pick from any of the mini vans that he had on the lot which I thought was really awesome. He was very friendly and helpful. I picked the van up a day early and also ended up needing it am extra day. When I called to extend the rental they were also very helpful and nice. No suprise charges. Check in was a breeze.

I was very pleased with my rental of a car from Alamo. The personnel were courteous, informative, professional.

Never! Again! If I could leave the Cleveland, Hopkins location less than 1 star I would. MAJOR miscommunicating on the part of Alamo “customer service” reps and when my (out of town) family and I arrived to pick up our minivan we were turned away b/c of lack of deposit. Had I been given full disclosure of all necessary funds needed for the rental I would certainly have been prepared. THEN Alamo started shifting blame to various members of the help desk, etc. Everyone makes mistakes, but when you start getting shady and shifty, that’s when I take my business elsewhere. We turned our backs, rented from Budget and will NEVER rent from Alamo again.

I arrived at the Hopkins airport rental car facility on Christmas afternoon to pick up my reserved midsized SUV, only to find that only one SUV remained on the lot. Although it was a compact Jeep Compass, it was a brand new model, and was fun to drive and well equipped. I had opted to skip the counter and there was no issue with the checkout. Overall return process was seamless. Definitely will use on my next rental.

I appreciated the fact that someone waited for me because my flight got in late. But it would have helped if I could have done the skip the counter option but they said I could not because I booked through Expedia. Even though Expedia kept directing me to that site. Also my SUV was slightly dirty.

Recently rented an Intermediate SUV from Alamo in Tampa. Checked in in advance and did Skip The Counter which allowed us to avoid the line. Picking out the car was easy (due to available vehicles having their trunks/hatches open), there was a good selection, and every Alamo employee we encountered was very nice and helpful. The vehicle was also very nice - clean and in great condition. We were allowed to return it early, no questions asked, as we were leaving Florida sooner than expected due to worries about Hurricane Dorian. Returning the vehicle was also very quick and easy. All around a fantastic experience and would highly recommend Alamo.

I reserved car at Cleveland airport prior to arrival which eliminated the need to go to the counter. (There is a 5-10 minute ride to get to the rental car center.) That way I was able to go right to the car lot, choose the car from the full size category, and drive off. The car was a Ford Fusion which had plenty of room for us and our luggage. Returning the car was also easy.

I rented a F150 and it was not cleaned at all. Foot prints on the windshield. Clearly not cleaned off. Broken buttons on the steering wheel. Rocks left in the rear bed rolling around. I had to wipe everything down because my daughter just had surgery and can’t risk her catching Covid19 or the Flu. Alamo needs to do a better job cleaning between each customer.

It was very easy to rent a car at Alamo in Cleveland and we had 4 or 5 cars to choose from. I appreciate that we were not pressured to take any additional insurance or other options other than the one we wanted. When we returned the car in Portland, Oregon, the intake person was friendly and efficient, and we were done within a couple of minutes. All of the Alamo employees whom we dealt with were very professional.

Quick rental quick return. Nice car under powered. Wish I had a choice of motor size.

We were able to register online and walk directly out to pick up vehicle. Very quick and easy process with the exact car we were looking for!

I am so grateful to the staff at the counter and on the lot. My experience was pleasant, seamless and extremely quick. Probably the fastest Ive ever had at a rental car company. The manager, Mo showed me great courtesy after another customer was extremely rude in the line while I was approaching the desk. The customer service and care shown for me during the visit will ensure I will be a returning customer to Alamo at the Cleveland Hopkins Airport. My car was clean, impeccable, had a snow scraper and only 2,600 miles on it.

The counter agent did an amazing job helping me get into a vehicle that I could take to my clients office

Alamo’s service in Cleveland has been exceptional. My son went to college in the area and I visited a number of times. Alamo is the only car rental agency that I would return to at this airport. Each time there has been a choice of cars ready to drive away, team members are friendly, efficient and helpful. They have listened to suggestions—put an owners’ manual in the glove box—and provided some great local food recommendations. As my son enters a Music school in the area, I’ll be back and renting again from Alamo.

I came to a competitor for a premium SUV for a family vacation, that I reserved two weeks prior. They didnt have it! Panic! I went to Alamos counter, and they showed me several available, helped me find applicable discounts, and we had the perfect rental for our 2 week vacation out west. It was cheaper than the competitors too! Smooth, polite, efficient staff. If I am allowed to say, Dominic was exceptional in helping me!

Great service had to change up my rental last minute to upgrade the size of vehicle and Alamo made it happen.

Alamo has always been my Moms go to rental. When leaving Vegas, she forgot her drivers license in the Kiosk at the hotel. Able to fly home, using her passport. I booked the rental to get us home to another COUNTY on return to Cleveland. When we arrived, the man said he could not rent us a car because I did not have a credit card. My Mom offered her credit card and passport. He said he couldnt rent us a car and gave us the policy. My Mom called customer service who said, to take her RA and return rental papers from Vegas to the manager and at his discretion, he could override it so we may rent. Mom went back to the counter and asked for the manager. The same man identified himself as the manager. And without even looking at the papers, asking names, nothing, again said NO and repeated the policy. Wont return to Alamo. When you have the opportunity to make a bad day better for someone, you should go above and beyond with customer service. I understand it was at his discretion but he didnt even make an attempt. Alamo you really need to look at your POLICIES .Maybe your managers shouldnt have at their discretion power.

Great customer service at the Cleveland location. The make it a point to know their customers and show pride in their company and the team. As a General Manager of a major Hotel in downtown Cleveland, I can definitely say the Alamo Cleveland location is an asset to hospitality and service in Cleveland. The selection and quality of cars are also great but the service is what makes me keep coming. This is now the only rental company I use thanks to Mr Mo (manager), Captain Cleveland and the rest of the exceptional team at the Cleveland Airport locations.PS: I have rented at other Alamo location and while they are always cordial, the service is not the same. You need to duplicate this model through out the nation.David Minah

Bad experience. My Frontier flight from Tampa to Cleveland was cancelled due to weather. The next flight to Cleveland on any airline was the next day. I had to take one day off my rental reservation. Something very unexpected happened. My original Estimated Total was $519.73, for four days, but after deleting one day, with the return time not changed, the Revised Estimated Total was $695.51, an increase of $175.78.I talked with an agent and got the standard bureaucratic answer, but no relief.Alamo will have a tough time getting me back.

Fast and efficient, no hassles getting the car and getting on the road.

Easy online ordering. Make sure you take a hard copy of your rental as they will try to charge a higher rate at the counter. The van we rented was full of gas but needed to be cleaned. The windows had enough of a film I could write my name. The return was smooth and quick. Overall, the staff was extremely friendly and cooperative.

We made reservations several weeks ago for a full size SUV. This morning, we received a call and voicemail from Alamo saying that they close at 10 Pm, but would wait until 10:30. My husband called her back and explained that our flight lands in CLE at 10:10. The manager in the background said they would wait until 10:45, no later. As soon as our plane landed, my husband went ahead of the rest of us and wenr straight to get the rental. He arrived at Alamo at 10:25 and they were CLOSED! The security guard said she left 15 mins earlier. Completely wrong of them to do this after confirming less than 8 hpurs earlier that they would be there.. We are traveling with our three children, one of which is 16 months old - so we have a car seat and stroller. After shuttling back to the airport, we had to pay $100 Uber to get to our hotel tonight. My husband will have to again pay Uber to get to the rental car company in the morning, and everyone is starving but we have no way of getting food at midnight with no car.Alamo really messed this up!! Absolutely no reason why she couldnt call before leaving, they called this morning! Someone needs to make this right.

Not 100% their fault but I was never told I had no option other than a credit card to pay for this so when my credit card got closed down for fraud I assumed it was no problem as I still have my debit card. Nope. Stranded at the car rental spot with zero way to pay for my car reservation.Edit. The guy at the location really was very kind and helpful. I just think the credit card only policy is an issue to begin with and the lack of communication about the. When I made the reservation are the big problems here. Gave a couple stars back for the kindness of the employee on the scene.

February 22, 2018 around 11:45pm I arrive to Alamo rental car at the Cleveland, Ohio airport. The customer Service was outstanding. Gary was the gentleman who checked me out the car. He was extremely friendly and helpful. Gary went above and beyond his position. I was truly amazed. Most people just do the bare minimum. Not Gary I could tell he love his job and love helping people. The gentleman at the booth when you exited was extremely friendly as well. I didn’t get his name but he also help me. My gas tank was not full and he totally offered me a few different options I could do. I was very pleased with my rental car and the service. I will continue doing business with Alamo especially at the Cleveland, Ohio location.

Easy check out at the Cleavland Airport. Very friendly and professional. Very friendly and helpful attendants when I arrived to choose my car. Really liked the opportunity to select my car! Clean car, no issues. Check-In was very easy, again very friendly attendants. Highly recommend.

Traveling from the UK on my own was already daunting enough and with travel connection problems when I arrived, I was just a little bit flustered. Not being familiar with the controls on automatic cars as I drive a manual shift back home, I spoke to a gentleman called Chris who was superb and took the time to come out with me to the parking lot spent 15 minutes going over the controls of the vehicle with me. I have been to hire company’s before and never had anyone so dedicated to make sure I get on the road safely knowing what all the controls on the care did. This meant from this point onwards my holiday was no longer a nightmare but actually a pleasant week. I shall be using Alamo everywhere I can from now on.

When I got there, they didnt have the car they promised, so they immediately gave me an upgrade to a larger vehicle which turned out to be just what I needed for my large family gathering! The entire process was very fast when picking up and dropping off the car. It was a great experience. I would use them again in a heartbeat. The staff in Cleveland was kind, courteous and professional. Thanks and God Bless.

I LOVE renting from this location. We had an easy, no pressure, pick up. The extremely friendly woman outside allowed us to pick whichever car we wanted. The vehicles were in pretty good condition and they had a great variety. Drop off was just as wonderful, no hidden fees like the con artists at dollar rental. Cannot say enough good things about Alamo. You guys rock!

We rented a Premium SUV in Cleveland in January to take on a ski trip in Ellicottville, NY, which is 3 hours away. We were excited to pick up an almost brand new Chevy Suburban! Unfortunately, when we got to our destination, we could not get up the driveway! Did you know 4 wheel drive is an OPTION on a Suburban?? Well guess what, ours didn’t have that option, which made for a very interesting weekend in a blizzard. You would think a January rental in Cleveland of a Premium SUV would get you a car that could drive in the snow. Big Bummer!!

Great, friendly people, nice selection and very competitive rates. We had a minor hiccup and the manager Mo immediately took care of us and went above & beyond. Thanks for a great experience!

I usually stop at the counter when coming in to pick up the rental car and going in provided excellent service too but for the first time I tried the skip counter, took me right to my rental, I was out in about 5 minutes and on my way. Returning the car is just as easy. This year I have used Alamo Cleveland Airport 3 times. I definitely will be using the next time I visit family. Definitely recommend.

Paying in advance allowed me to bypass the counter and go outside to select my vehicle. I wound up with a 2-class upgrade because there were no smaller cars on the lot. My Ford was loaded with features, clean inside and out, and the Alamo guy was both friendly and professional.

Great service... fast and polite!

Our experience was quick and painless ! I loved that they let us go out in the lot and pick the car we wanted. Also the return was just easy!

Alamo is the one car rental company I go to for all of my travels. They always offer car rentals for the lowest prices, compared to other top car rental companies such as AVIS, Hertz and National. The cars are always clean and in perfect working order every time. The staff are always friendly and can accommodate for anything.

They were fast, efficient kind and gave me a nice upgrade for a reasonable price. But the best part was upon my return I left a brand new pair of LeBron sneakers for my son in the trunk they cost an arm & leg! I was sure they were gone but they found them and shipped them out to me the next day. I’ll rent again if this was Turo or some other car share company I don’t think I would’ve gotten those kicks back.

Friendly, fast, no complaints!

It was easy to rent a car from this place. I was given a set price with no hidden fees. I also received a free upgrade which was nice. The car was clean and the people were nice. I’ll definitely rent a car from Alamo again!

My wife and I just returned from an 8-day trip to the Cleveland area, Niagra Falls, and the Rochester, NY, area. Our evening pickup in Cleveland was quick and efficient. We were upgraded and then able to choose the car we preferred. It was clean and in great operating condition. We put on a considerable number of miles. Drop-off at the Rochester Airport was extremely easy as well. Well certainly consider Alamo again when we rent.

Overall our Alamo experience was good. The representative at the counter was friendly and efficient. The representative on the lot was courteous and very helpful. The car was clean and drove quite well. However I was appalled as a senior citizen and a Alamo Insiders member to learn that I had to pay an additional $10 per day for my wife to be listed as a second driver on the contract. This will certainly affect future decisions regarding rental cars.

Alamo location at CLE was having a problem getting me the SUV I requested. Not their fault, the one I was supposed to get was vandalized so they offered me upgrade which was way to much vehicle for my needs.Local Branch Manager, Mo Alareeqi, came to my rescue and got everything I needed. Great customer service from Mo and he is reason I keep going to Alamo.

Awesome customer service from the staff in the car pick up area, staff at the counter not as friendly. When I walked out to find my car, I was greeted instantly by an Alamo employee and escorted to find a car. Once I got the car, he explained where all of the essential buttons were etc.-extremely helpful since all cars are different. Upon returning my car, I was greeted with a warm welcome and excellent customer service. I highly recommend this rental car company.

The check-in process was very efficient. I appreciated the customer service provided. The vehicle was road ready and reliable. The return process was also efficient. My overall experience was fantastic. The value of this rental service cant be beat!

A great rate and professional service. I will definitely rent from Alamo again.

My experience with Alamo is ALWAYS wonderful. The staff always go above and beyond to ensure that I am satisfied with the service. I truly appreciate the engagement and professionalism. Thank you Alamo!

Made my reservation online, when i got to the counter everything ran smoothly. Price I got for my rental was great and even ended up with a free upgrade!!

If I could give a 0, I would. My wife was given a vehicle that ran out oil. Left 2 oil slicks at our daughters house and a friends house where she was staying.When she called Alamo to replace the car, she was told that she would have to call back in the morning. Their roadside assistance was rude to her, and said it would be 6 or more hours to replace the car. I had to call also to get them to move on the situation. They then said it would be an hour and a half. They did NOT follow protocol and drop off a car without any paperwork at all. Took back the defective vehicle and closed out the rental. They only reimburse her partially for a vehicle that didnt run. They then opened a new rental without any verification of paperwork that needed to be with the car.Two customer service people told me to tell her to ask for an adjustment when returning the replacement car for all the aggravation she went through. They did nothing. We are disputing the bill.She was treated with disrespect and lied to. She was also overcharged. Because she only had the replacement car for a short time, they charged her for a full tank of gas, when she returned the car with almost a full tank due to NOT having the car available for the full rental period.

We reserved a car online. When we got to the rental garage we walked right out to the cars. There were no cars available in the class we rented so they told us to pick any car in the next class for the same price. We were out and on our way within 5 minutes. GREAT customer service from everyone at pickup. Drop off was even easier if that’s possible. We had such a great experience we changed a future car rental to Alamo when we travel this fall.

Alamo rent a car at this location at exit service. I was standing outside without a jacket 30 weather, and the guys let me inside their area while they got my car. They werent able to find my exact car, but Moe fixed everything and actually put me in an even better car situation. Everybody was very professional, and I had an excellent experience I would highly recommend this location for anyone that wants to rent a car in Cleveland.

I rented at CLE. The rental was easy enough. I only drove a total of about 20 miles. When I returned the car they said that there was a paint scratch on the front bumper and since I had NOT bought their insurance I was responsible, unless it was in the record from before my rental. Of course if a previous return agent had not seen the light paint mark, it would not be in the car history so ALAMO will go after me. I feel that was there way of getting at me for NOT paying for their ridiculous insurance rate. I want them to prove that it was not there before my rental.This is just one more money scam by car rental. I have been renting cars for over 30 years and this was my first such occurrence. It was my first (and last) ALAMO rental

I arrived late at night in the middle of a snowstorm at the Cleveland airport. Both the person at the counter and the person outside in the area with the rental cars were very professional and helpful. I got an upgrade on the spot, he cleared the snow that had covered the car, helped me with directions and got me going very quickly. On the return, the exchange could not happen any faster. I was very impressed.

Check in process was very easy! The young lady at the kiosk was very helpful. Kristina B outside at the pickup counter was phenomenal!!! I recently had back surgery and could not sit comfortable in the economy cars due to their low/bucket seats. Kristina upgraded me so I could have better back support. THANK YOU SO MUCH!!!!

The car was great! The associated in the lot was very helpful helping us locate a vehicle. The front desk associates wasnt do pleasant. She mumbled when she spoke, and had a slight attitude when I asked her to repeat herself. She was also more concerned with playing a billards pool game on her phone.

The car we got was very clean. Our flight got cancelled so we arrived at our destination a day later than expected. It was very easy to get a credit for the day from Alamo. The staff was very friendly and the rental process and car return was super easy. Will definitely use again.

I was hoping to have a good vehicle for our vacation but when we got to the lot there was no premium suv to pick from all gone. Now what? Stood outside the hut and watched as people showed up and left with their rentals. Then a guy walked up and said what are you waiting for I told him and he told me give me a minute I’ll check what’s going on I asked him his name and he said don’t worry I’m Captain Cleveland and I’m going to take care of you!! Boy was he right in a few minutes after loosing sight of him he pulled up in a Chevy suburban!! It was like when your Dad gave you the keys to the car for the first time. He said had to go get this one it’s it’s brand new 7 miles on it. Have a great day boom that was it !! A quick stop at the gate and that was it.... Thank you Alamo and Captain Cleveland was a great experience, I don’t rent cars often but I will if I need one now for anything ... Great vehicle exactly what I needed!!

Dominique was great! Friendly, professional a true gentleman ...made the early morning rental experience pleasant!

It was great !!!!!! Nice clean vehicle...upgraded me for my Birthday. Be back August next year. Definitely will rent from Alamo Cleveland again. Everyone was really nice. GOOD JOB. Thanks Jim Mangina...🚙

Quick and easy from check in to drop off. Cars are always available and in our experience, always clean. Weve gone to Alamo several times recently and have not been disappointed. They are also very competitive on price.

I do not have a credit card in my name so my mother called ahead and made absolutely sure I was able to use hers to acquire a rental. She was told on the phone that it was acceptable provided i had a letter from my mother with all of her info stating it was alright. I brought everything that was asked. No oke at the counter knew what I was talking about and absolutely refused to allow me to pay with her card, my debit card or cash. Even after speaking with her on the phone. I am now having to spend $200 on an Uber and will be late for a family members wedding. We will NEVER use Alamo again after this awful experience.

The people at the counter was nice and helpful. But the online would not answer my questions. But I will rent from Alamo in the future again.

1st time customer. Easy and fast and treated with extreme kindness. In town for a funeral and was given a free upgrade without even them knowing why I needed a car. Was able to transport family members that were not expecting it! Excellent service!! Highly recommend in Cleveland Ohio!!

My experience with your Alamo Rent A Car Agency at the Cleveland Hopkins Airport was extremely positive. Upon checking in, my reservation was quickly accessed and processed. I was then directed to the Car Lot Attendant who offered me any of several vehicles available. The vehicle I selected, a Volvo XC90, was clean, fully fueled and ready to go. I exited the rental facility in less than 5 minutes and was on my way.During my use of the vehicle, I encountered no problems, and upon returning to the rental facility I was checked out and on my way promptly. In short, my rental experience was everything I expected it to be, and believe that your employees at the site should be commended for their efforts and professionalism.

The retailer at the airport was extremely nice and formative and gave me all the information I needed for my stay and any questions I had about my car

Easy check in process as always but I almost cancelled my reservation after I was told it wasn’t possible to get a car with the state’s plates I was visiting in. The lot was packed full of cars. Will most likely try another rental company after this letdown after using Alamo for almost 10 years.

This the third time I rent from Alamo at the airport location. The staff is great. There was several cars to chose from. From now on, Alamo will be the only company I would rent from. And you are a Costco member, you get a great deal.I would love to see them having locations away from the airport so that we could save on taxes and fees.

9 out of 10 times the car experience is a good one at Alamo. Customer service is great!Their fleet of vehicles are really nice with many options that you don’t see.

After a car accident, I was in a rental for 1 month. The customer service that I received was exceptional! I rented the car at the Amtrak Station in Wilmington, DE. I had an extremely positive experience.

We reserved a compact car but upon reaching the lot there were no compact cars available so the attendant offered us a larger car at the compact rate. In addition, she then took the time to explain a few features of the car (e.g., needing to depress the brake to start the car, tapping the fuel lid to open) that were very helpful.

Have been very impressed with the staff at the Cleveland Airport location especially Captain Cleveland. He is very personable and engaging and understands the value of human interaction. I have returned to that location on multiple occasion because of him. Alamo, unlike some rental agencies take good care of their cars and have a good selection.