I just bought a new car and knew I had to go through Sonias Allstate agency because she is such a kind and trustworthy person. I typically get overwhelmed when researching insurances and this was not at all the case this time. Sonia went above and beyond to get me the best price possible and to meet my many needs for both auto and renters insurance. It feels great to know I can trust my agent to always act in my best interest and to treat me with patience and kindness. I feel confident in the plans we selected and can tell how much she truly cares about her clients. I dont even live in Chico anymore, but I knew I wanted an insurance agency that I could rely on. Highly recommend.

Clean. Good prices. Friendly staff. Good wine selection. Nice plants

Sonia, Thank you and your staff for going the extra mile to ensure Lukes smooth transition to Texas! After all with all the complexities of a move, insurance shouldnt be one of them. Hell be in good hands ... mine!

I have always received excellent customer service from Sonia and her staff. Whenever I have any questions, they go above and beyond to figure out the answer. I cannot recommend Sonia Aery and Allstate Insurance enough!

Miserable bunch. Its amazing any of them are qualified to represent Allstate. Tried to cancel my insurance policy because I sold my vehicle and they said I need to submit proof of my sale; no problem. However, after two weeks of looking for it (it was around the holidays and I was busy), I wasnt able to find the record they needed and I wasnt going to spend anymore time on something as seemingly simple as cancelling an ins. policy, so I let them know I gave it my best but they need to just go ahead and cancel it without that record. However, they insisted that I needed to submit that record in order to cancel my policy. I let them know that regardless of their companies requirement to obtain the record (which I truthfully tried to honor), its not my legal obligation to produce it in order to cancel my policy. After 20 minutes of talking in circles I realized I wasnt going to get through to their arrogant, inept staff and called the 1-800 number; 5 minutes later my policy was cancelled and post-dated correctly.Moral of the story here: Allstate will automatically assign you to a local office so theres nothing you can do if youre assigned to them (to my knowledge). If you are assigned to this office, dont bother trying to work with them if you can help it, go straight to the more qualified 1-800 agents.

I, like so many others, lost my home in Paradise in the Camp Fire. When my husband and I finally found another amazing home in Magalia we wanted to buy, I had a very hard time finding adequate homeowners insurance policies. I spent 2 weeks calling various brokers and agencies trying to get a decent policy (I wasnt about to take my chances with the Cal-Fair Policy). I came across Sonias Facebook post on the Camp Fire Page and decided to give them a call. BEST decision ever!Marina and Sonia were absolutely amazing.After dealing with my previous homeowners insurer and realizing that I hadnt made sure we were fully covered on our last policy, I knew this time around I needed to be sure the limits and coverages on the new policy would protect our assets. Marina spent a lot of time making the necessary adjustments to our policy and was very conscientious of my situation and needs, and worked very hard to get us what we needed. She managed to get us a very good North Light policy along with a great umbrella policy that gave us the added protection I wanted. She did such an amazing job with our homeowners policy, I moved over my auto insurance and liability policy on our burned lot to Allstate as well. These are some amazing people who truly care about their customers and do whatever they can to make sure their customers are well protected! Thank you Marina and Sonia for helping us get our lives back after the fire!!

Sonia has alway provided my family with great service. She is friendly, professional, and helpful.

Excellent customer service here. Sia Lee, is incredibly friendly and always welcomes any questions you have. He will finds the best deals to fit your needs. Sia is also very helpful and quick to get my policy set up. Wont take my business anywhere else. Also very friendly staffs. Highly recommended.

Great group of service, oriented insurance agents.I was involved in the industry for many years and know how important service is.This group has mastered the skill set.

Worst customer service, they lie and try to steal your money I had insurance with them for 5 days pay $95.44 recive $21.04 in refund call them up and they said they have rules and regulations when you cancel new insurance fast and that was my refund. I asked Marina for an atomized receipt of what I pay she said she dont have that and hung the phone on me. They also made me wait for 6 day because accord g to the due to the wild fires they needed to summit my home owners insurance to get approved and they really were looking for the best bidder for my home owners insurance when I ask them wheres my discount for bundling she said I was already getting a discount and come to find out she couldnt give me bundle discou t because home and car insurance wasnt the same thats what made me cancel my car insurance and thats why I waited 6 days to cancel if they would of mention that to begging with I wouldnt never even try them. They also quote me one price and at the time to charge me it was a totally different price

S/w Ashley this morning and she was a total pleasure to speak with, extremly informable and pleasant making a business conversation enjoyable:) I look forward to folowing up with her in May to have Allstate as my car and hm ins.

This used to be a great insurance agent office under Mark Williams. I had been an auto policy customer for 24 years until recently.Enter Sonia Aery... Now they are the absolute worst office. My insurance costs havd gone up every year with zero explanation as to why. Office staff clearly do not care about your circumstances.I cancelled my auto last week and just received a notice of cancelation due to non-payment. I am currently writing a nasty gram with Sonias name on it.If you value being treated with respect and honesty DO NOT purchase your insurance with this Allstate office.

Used to be a great agency now full of attitude and condensation... will be looking for a new insurance agent soon

Baddest insurance deal......try to make costumers fool.....no knwlegde abt deals .....got worst experience wid dem......specly wid sonia aery .....sry but dats true

Nicest