Culture wise and Management Team is very good. The VP and CEO are great people and down on earth. they care the employee a lots. I got few job offers but I love the culture here so I dont want to leave Echo.

Have done multiple loads with them, and I have had good experiences with a few of their brokers. So I just stick to them whenever Im looking for a load and its gone pretty well. Find a good contact and stick with him.

Chose this company to pickup a pallet of freight in Cedar Rapids IA and get it to Fife WA. Quote from Scott Schilkey was 5 Day estimate; reasonable that it took 8 days to get to Tacoma - no biggie.But Now its been sitting in Central Transports warehouse in Tacoma since 7/31/21 - but needs to be delivered to the barge line a few miles up the road in Fife.They just keep changing the expected delivery date daily to be the next day. Meanwhile its missed multiple barges and Ive had to reschedule contractors and theres no telling when theyll actually deliver it to the barge.

Working daily with this company, great service. Will work with then till end of my days. Shout out DAVID and JAKE!!! Best reps!

On behalf of AMZ TRANS INC, I would like to thank Echo Global Logistics team for being honest and transparent with carriers. We have been doing business with Echo for over 10 years and moved hundreds loads. Every single loads was as described. They never hide work-ins, appointment times or commodity type just to sell a load. We do really like their website Echodrive, where you can place an offer and your rep will respond to you within seconds! Their loads are top pay on the market. The website gets updated frequently and if Echo has an available load, you can be sure its already on Echodrive. Dont hesitate to have that extra Echodrive Tab next to DAT!We learned that Echo is a fast growing 3PL provider with a lot of customers nationwide. If you are a carrier, you definitely dont want to miss that opportunity.Sooner or later you will face some issues with the shipper or receiver but thats where Echo team steps in and takes care of you. Id like to give a huge shout-out to our rep Anthony Distasio! HE always makes sure you get compensated for detention time, layover etc. HE is the best carrier rep we ever dealt with . You can literally give him a list of what you need and he will find the best loads on the market for you! Our drivers do like to talk to Echo brokers, they are polite and respectful!

Ive worked with Echo almost for 5 years !Tristan Diaz and his team having outstanding service and UE LINE appreciate business with you guys !

Tim Botsford with Echo. Is the single best brokerage rep i have ever worked with. The guy we used before Tim wasnt very trustworthy. So, we rarely used ECHO. Since working with Tim, we do a lot more work with echo. 65 loads in the last 5 months alone. That tells you how much we trust them. They pay their bills and they take care of the people that take care of them!!! I cannot recommend them enough!!!

WOW YOU GUYS ARE STILL HERE, STOLE ENOUGH CUSTOMERS FROM ALL OVER THE US WHY NOT RIGHT, AND NOW SHOWING YOURSELVES LIKE THESE PROFFESIONALS, WE STILL DID NOT FORGET HOW YOU STARTED THIS AND HOW YOUR SALES PEOPLE WOULD STEAL CUSTOMERS FROM OTHER COMPANIES THAT STARTED TO WORK WITH YOU. SAME AS UNISHIPPERS AND ALL OTHERS. CROOKS...........WE KNOW THE TRUTH!!!!!! I GOT THE FACTS AND PROOF!!!!!

Tyler Vogt is one of the best brokers we work with, he always goes above and beyond to get us the best freight, I got no bad words for this guy, theyve been honest with everything, and they jump and help solve any/all problems that arise.  He goes the extra mile to make sure our trucks are covered. Polite, easy going and professional. We look forward continuing working and building our relationship with Echo through Tyler!

Extremely disappointed. I was quoted a dollar amount, which I paid. A month later, I was told that I still owed more money in addition to what I was quoted. Despite multiple attempts to understand why I was charged more, I have not received any responses from Echo, and now I was threatened with a letter telling me that they were going to send our non-profit to collections. I cannot believe that this kind of behavior is acceptable in todays world. Think twice before doing business with Echo Global Logistics.

We have been working with Echo for a few years now. One of the very few brokers left who pay good, are honest, and are managing this place properly. We have never had issues with them and would recommend them always.

Who needs TQL when you got Eduardo at ECHO logistics, The best Broker/Dispatcher ever.

One of the best brokerage firms Ive work with. Jordan Lepp is the best of the best, hes been always on top of the things and when problems arise hes always there to solve them for us. Thank you and keep up the good work.

Dispatch was rude,told me that the system shows that I havent had my authority 6 months and its been well over 6 months! I ask for a carrier package for future business, he told me the system wont let him send one. I havent been on my own long,but I have been in the game a while. He was holding the load for someone else. Just unprofessional nonsense.

Echo was great until about a year ago when service and pricing both deteriorated. The last straw for us was an inaccurate reclassification of an ltl shipment and the remarkably rude and unprofessional responses from Echo when we tried to resolve their error. To this day, they have refused to provide any documentation to support their invoice. Will never do business with them again.

Very Disappointed with Echo, It has been very difficult to get a response from their billing department. I have tried to resolve a discrepancy in our invoices in addition to opening a claim for damaged shipment that happened during transit. I have attempted to get this matter resolved since November, started with our rep Cory Beig, I had to escalate this to her supervisor Matt Larken because she was not being very helpful and attentive, I spoke with him once and never heard back from him. I have sent numerous follow up emails and have not heard back from either one of them to this day. I received my first collection Notice email last month therefore I called the 1800 to get in contact with someone who can help me. I was then referred to the A/R Collections Associate who handles our account Jennifer Zacarias. Left her a VM along with an email explaining the situation and never received a response from her. Maybe this review will help and finally someone will call me to address this matter. I will be reporting them to the BBB.

Best company on the market to work with. From the customer to vendor Echo has outstanding approach which is followed by the code of ethics and professionalism. Dont pay much attention to the bad reviews they all are running on emotions.

I work at Road Legends and have been working with Echo Global for about 8 years. I cant say enough good things about them. Great service, always responsive and overall great people.

Horrible service. Order did not arrive on time to scheduled date and didn’t receive a notice. Then called and got rescheduled for the next day and still didn’t arrive. Got delayed to a third day and still late. Wouldn’t ever do business with them again. Waste of time with no apologies. Never again.

Broker Eduardo Sotelo gonna find you a freight even at the middle of nowhere. Professionals!

Delivered Load 40666842 August 6,2020. Zero damage, shortage, or overage. Today is September 15. Sent numerous emails with no reply?!? It is Impossible to reach accounting by phone?!? Nice way to run a company Echo

We used to work with Echo in the past. I got a call from our new account rep today asking how things were going and what our current process was. When I told him we were working pretty exclusively with Estes he literally hung up on me. Definitely will not be using them at all now.

We booked a load with Echo, received the rate con from Landstar. that is not the issue. The broker- Cody Jones gave us wrong info about the load. We tried to contact him with an issue. he did not get back t us until after 3 hrs. He then kept finding excuses not to pay us tonu.

Weve been working with them for years, they are definitely on our favorite brokers list. A++++++++++++

You looking for a load? easy, Kaleb Carlson!!! best rep ever. Polite, experienced, hardworking, this dude knows his job and hes doing it on the lvl!!! Echo you are lucky to have him in your team!!!

Echo processed $95 worth of charges 1.5 months after a pick up because they and/or their carrier determined that the pick up building was residential rather than business. The reality is that the location is mixed use with both business and residential. Equally, minutes after telling them that they were not authorized to charge the card they went ahead and did it anyway with no documentation and/or cc authorization.

The best broker company i ever worked with. Very happy with Ken. Hes the best. Hopefully many more loads to go with ECHO. Their quick pay policy is best in the market.

Slightly better than C H Robinson. Still very disappointed in customer support, call backs, correct information and other stuff important to drivers. But by the background chatter, they are having a great time. I guess I know now the go to job for frat boys. Brad is quite a piece of work. Nothing Ive had the misfortune to do for him goes well. The broker concept is about 40% of whats wrong in trucking. Another 40% is time wasting shippers and recievers, 10%is corporate greed and 8%is poor driver training and2%is government regulation. Im pretty sure the only good ratings they got came from employees....

I would strongly recommend avoiding Echo Logistics. I used Echo Logistics to ground freight ship an item to my customer in Seattle that they purchased from my shop here in Atlanta. First, the item arrived completely damaged so the customer refused the item - I had to reimburse him and it was not a good look for my business. Not a good start. And Echo seemed to care less. Then, trying to get refunded from Echo has been another nightmare. They said they will review my claim and I’ve followed up 3 times with zero response from my account reps at Echo. I’m currently out of pocket close to $2,000. It’s not worth working with these guys. Plenty of other solid choices if you need shipping/logistics for your business.

I have been trucking for 38 years I had my own authority for years was a carhauler went out of business when the auto industry tanked leased on to a carrier for 7 years started my own authority back up currently been back in business 8 months now called to set up with these people told no you have to have a year have not had no problems setting up with no one else by the reviews you did me a favor Im in the Chicago area to

Booked a load never got rate confo they send us pickup address after hours chasing them they said oh sorry cant use you guys my guy was almost at pickup place ........stay away carriers

This broker DO NOT PAY detention time but they say we will. Dont trust them. Ive been sitting for 8 hours in Fort Collins, Co and they pay nothing.

Eduardo is great guy, helps a lot trying to cover my trucks, almost anytime he gets $3 per mile :) Thank You Sanchez !

I used Echo Global to run a true partial shipment from Ohio to Texas which was supposed to take 2-3 business days. The carrier they hired had nothing but excuses why he wasnt delivering the load on time. Eventually, the carrier stopped answering the phone for Echo all together. The carrier had hijacked my load. This put my customer in a terrible spot and I couldnt even give the customer an estimated delivery date because the carrier Echo chose would not answer to provide one. After a couple weeks, I had no choice but to send out more material to my customer who was on shut down. Echo knew this was happening and apologized about the carrier they gave this load to. Eventually, once Echo finally got a hold of the carrier, Echo paid for the return of the original material (which never delivered) back to my warehouse because they knew how terrible of a situation the carrier had left me and my customer in. This all took place back in late November and then into December of 2015. In March of 2016, 3 - 4 months later, they billed me for the original delivery to the customer...they actually invoiced me for the material that never made it to the customer and that was hijacked by the carrier. I have email correspondence of the whole matter yet they dont care and say the invoice stands. I explained that it was ludicrous that they even sent me an invoice for this and to remove the invoice. Their response was to pay it or else they will send it to a collections agency and have it reported to all applicable credit authorities. The people I dealt with in the Chicago office were nothing but understanding of the whole situation until this invoice came to us 3 - 4 months later. Then it was like a switch flipped. They started acting very disrespectful and displayed ignorance and no care for the customer. They claim that there is no such thing as being late and theyre sorry their service wasnt up to my standards. Up to my standards? The carrier they hired hijacked the load and was not answering Echos phone calls to let them know the status . If you do business with this company, watch out! They will bill you no matter what the situation is. They hold no liability for any of their actions or the actions of the no- name carriers they hire.

Have been doing business with this branch for a few years. Very professional, and always keep an open line of communication for every load we have done. I would highly recommend using them to any truckline!

I use to work there. Chill environment, too laid back. Very busy place.

I have had nothing short of a superb customer service experience with these guys. Andy has been tremendous. Ask for him, hell take great care of you.

I enjoy working here. Great location along the river too.

I love this company. My customers love me. Its all possible because of Echo. Great place to start and advance your career.

Watch out carriers when booking a load with them especially with Adam Goergen. Well on June 10 we booked a load with him from Lubbock Tx - Fayetville NC and had to do the set.Since my driver was 150 miles away I asked him for the shipper name so I could find the address and have him headed that way while we finish the set up. Meanwhile I called him in the period of 2 hours 3 times and asked if he had gotten a response from the carrier relation department.According to him he was still waiting. I went ahead and called them and was told that I was an approved carrier. I send him an email as my driver was 10 miles away asking for a pick up nr. No response. When my driver arrived there he told them the delivery city and they put him in the dock and loaded him. Meanwhile I had called several times and gotten no response from Adam. When my driver got the BOL noticed that the carrier name was different. Well he had booked that load with another carrier.THANK YOU SO MUCH ADAM FOR WAISTING MY DRIVERS DAY AND HAVING HIM DRIVE 150 MILES.

Used to be OK.Recently, we found out one of our loads with them was not ready for our apt. When we asked our rep to check on it, we were told he is not allowed to call shippers and receivers? How is he to be repping me if they can not assist??????????As we already had several issues with this rep, we e-mailed also his manager. At no response.

I own a furniture company and have used Echo in the past to ship merchandise to my customers. The last shipment I set up with Echo was a complete disaster. I shipped a bedroom set to my customer. The moment the freight arrived I get a call from my frantic customer stating that the furniture came in all beat up and damaged. I told the customer to refuse delivery, which he did. After that, I filled out a claim and Echo came back to me and told me that the claim had been denied by the freight company. They claimed that the furniture was not damaged. Anyway, to make a long story short I ended up losing around $2,000.00 due to them refusing my claim. The bottom line is there are many other viable logistics companies out there. Dont use Echo Logistics Global unless you want a headache and a big hole in your wallet.

I had a freight claim for damaged equipment. I went through all the correct steps and then the echo rep told me they filed the claim and was waiting to hear back from the carrier. After repeated attempts in the last 6 months, now they are completely ignoring me and not responding. These people are quick to overcharge you on any disrepencies but wont come through on a claim. Stay away! They will be getting a letter from my lawyer.

Great broker.Michael Heath is the best.Not a single problem with him.Strongly recommend him!!!

Called on a few loads LTL/Partial, they dont offer to pay much. One was a Wisconsin to California for only 500.00, non negotiable. Thats a joke. Considering other reviews on Echo, Im not surprised. Will stay far away from this one.

No stars!! Liars!!! Tell you they set up something with the receiver and when you get there the receiver tells you they absolutely dont do that. Tell you whatever to get you stuck for hours or days and cant deliver with it stuck on your truck. Screwing truckers and carriers.

Booked a load never got rate con claimed the load was moved to tomorrow but had not info........stay away carriers.

They are bad bad people. When they started and got on the market they been calling 2 of my peronally owned companies and trying to get my business. After I used them couple times. They started calling my customers basically steeling customers from brokers - crooks. BE AWARE DO NOT USE THEM.

Im a driver for another Company, who Echo outsourced a job to, I was delayed one day due to some very thick fog, so many personal vehicles were passing me without lights on and getting lost in the fog, not wanting to risk my license, I decided to pull off the road and wait for it to clear, then when I was able to get going, I made it 200 miles and lost power in my truck, spent half of that day in the shop, finally got to the customer but was turned away and told to come back in the morning. Yesterday afternoon was told someone would call me with a new appointment time, but they never did. Today on the dtive they called me 7 times trying to get me to answer the phone and focus on them instead of the road, then I arrived at the customer and after being turned away this evening I took care of setting up an appointment for the morning with the customer by myself, and then calling Echo to update them on the load information, they have called me 9 times wanting to know if I was unloaded yet, and if not give me a new appointment time, Im supposed to be on my 10 hour break, and have been trying to go to sleep, but because of the harassment, Ill probably be driving tomorrow all day and falling asleep behind the wheel.My phone call to them should have been enough, but each person who has called said that they would put that in the system in their notes, the last guy who called did so 30 minutes ago, and I gave him an ear full, I hope Ive heard the last of them,

Awesome people to work with! They are always willing to help you out

I have carried several loads for ECHO, very professional, they do their best to help in any way they can.

One of the best brokers. keep up with the good work

Gets me better-paying loads then Landstar tql and CH Robinson.

They billed us for somebody elses freight. They would not remove the charges unless another shipper agreed to pay the charges. This is insane as we should not be responsible for freight we did not ship, did not receive and did not own. Called several times but nobody was able to resolve the problem. Might be a scam they run, I do not know.

Great 3PL that really cares about its customers and knows what theyre talking about when it comes to transportation.

Do Not book your load with this company. They doubled broker loads. They wont pay up either.

Bait and switch on rates. Unauthorized charges to our company credit card on invoices. multiple website issues. poor customer service.

They low ball truck driver but have a lot of loads. Be careful.

I work here.. coolest place to be employed

I am Very happy with Jeff Shabo hes the Man!

Robert Baumann was the greatest logistics guy ever he saved me over 4 million dollars being logisitical

Echo Logistics has been a trusted partner in our LTL shipping needs for years. The LTL business can be rough and Echo sure makes it easy for their customers to get better service.

A screen shot of the ending convo of an Echo representative... they damaged and item and Echo is not backing it up...Stay away NO BUENO!! kinda sad, but must move on

This company is slowwwww! I tried contacting them 4 times and left 3 different voicemail on different days and no one respond to me yet. They tried to connect me with Chad, but no respond from him at all. I would not recommend this company to anyone. Slow shipping and poor communication service. They received the shipment on 4/16 in Colton, Ca and suppose to be delivered to Pacifica Ca. Its 4/24 and I still havent heard anything from them about my order.My recommendation for the company is to improve their communication skill and respond to their customers call.

Relly bag costumer service. I have one load not payed for last 3 months for $600.00. Calling to Account payable every week. Nobody taking care about nothing there! Beata - who worrking there - she is not doing her job at all. Call her 3 weeks ago, and she still dont have any new inforamtion till today! Really surly staff!. Ill contact owner, he propablly dont have any idea what those people doing!

Watch out for this company on your credit card, I keep charging even you dont do business with them. They charge me last year and as well as this month. I dispute both and block them from my account. Be very carefull when doing business with them.

So far great service fastest shipment best price in town

They really have no sense of responsibility to a customer when they say something will be there on a certain day. I understand delays happen but its ridiculous when its over a week late.

This Broker is sucks they played with somebody sweat and wasting time they send two carriers for one loads and they will not payed even TONU how do you believed this kind of broker became full

Best Brokerage Team and especially Tom in Carrier sales

Absolutly one of the worst freight companys that I have ever dealt with and I deal with them on a daily bases. They will damage your freight by their carriers and then deny the claims even with the BOLs being marked damaged... Do not do business with this company.

Driver been waiting on pu 4 hours and they cant find pu number. I never saw so ridiculous logistics company.

Unprofessional dispatchers. I asked load info he said Adam available then we agree rate.He never send the load and connected voice mail.

The only company I trust to simplify my transportation logistics needs.

Stevo is the best broker there!

Best place to work for!

Last option to get loaded.!

Be careful with them .

What a joke! Dont say you werent warned.

Great place to work!

Got stuck three days with their load

Some reps HAS to be fired

A joke.

Great 3pl!

So far so good

Love this establishment! !!

Stay away!

Cool

I had several problems with this company:1) The customer service is rude and not helpful, they delayed my shipments each time I used this company;2) Business malpractices: the company imposes excessive charges and hidden fees;3) The company truck drivers do not come on time; refused to load the cargo;