When first time read those reviews was just shocked. Arrived. Everything was really nice. Not crowded ( maybe because of the holiday, I am not sure ). Anyway, we arrived earlier. Lady at the front desk ( sorry, I don’t remember her name ) and Carlos are just really amazing workers! You have to care about them ! They trying their best to help us to get loaded. Really appreciate it. After we proceed to the North side of the building to get our load. Forklift driver was also nice ( also don’t know his name, but he has tattoos). Maybe this facility changed their stuff, maybe because of the holiday, I really don’t know., but everything was much more better then in comments below. Check in at 3 pm. Check out at 5:30pm.

Priority load. Broker says its hot. Get here 1 hour before appointment to check in and pick up. 6 hours past appointment and still waiting and broker doesnt under why Im telling him it wont be ontime.

My pickup started with 30 minutes of waiting at the portal before you entered to run cockade 50 and seven minutes waiting inside the office window and 6:00 to give me a door after they gave me a door I waited a total time to make a pickup of seven packages took me 11:00 if you think you can work with such people, welcome

2 empty engine stands to pick up. 5 hours wait time. Counter was disorganized. Point of contact was useless. Paperwork went missing from some mysterious union forklift operator and no one had a clue what was going on.This DHL goes to show no loads out of Chicago are worth your time. Give this place a miss.

Worked here for a solid 2 months. Full time. Everyone is nice outstanding & caring. Although some supervisors slack and drift the golf cart around at high speeds. Some even the supervisors take smoke breaks ect. Otherwise an amazing place to work at. Hard working people unloading freight & getting stuff done.

Dont waste you time I had a three stop priority unload, They had only two small pallets and it took five hrs to get them off. Then the supervisor kept lying to me about someone is on their way. They dont care nothing about your clock.

What a sorry excuse for a shipper. Total clone show. My strict appointment took 8.5 to load, an hour of that was just checking in. If you plan on taking a load out of here make sure you ask for extra money. On the plus side the employees were polite and the security guards were very helpful.

I guess its what time you show up 24 hour facility... 5-6am in and out. But be here middle of the day forget about it... slammed busy... hell... if it says be here by 10-11am just wait till the early morning... not too tight.. thats another nice thing about the early morning here is youll have lots of space to yourself.. people are friendly here..

Worst facility I’ve ever been. Lost here 24 hours!!!Slow working personal. Restrooms closed. Wasting of time...

Dont waste time coming here %100 better cancel the loadIm here from 10am and now is 8pm whit half load in the tráiler

Worse place.nothing is organized. If you delivery back into dock first then go check in. Doesn’t matter what security tell you. Warehouse pretty crowded so be careful with you’re truck

Worst place to get your load!No rules ! No controls ! No line! No one cares!You are waiting here 12 to 24 hours to get your load !No restroom here! Seriously?Anyone who gets load from this facility check with your dispatch to make sure you are not waiting here 24 hours!In the and we got cancel this load and left with 150$ ! I wish I could give 0 star !

Worst place ever!! Don’t waste your time! Over 6 hours and still not loaded!

Easy unload, quick. Early am appt for unload 5am.

The People are nice enough but its super crowded and theres a very long wait, especially if your a reefer

14:00 in line to check in16:30 pass guard and was told in office to find door. Got the door.. 20:00 not a single pallet in.. 20:05 out the door.. i am little slow but eventually all other reviews got to me. Wasted a day but not the night. I was fortunate one not to have anything put in.. i do feel you guys with few skids in and not being able to take off. But hey, Ill have a nice cold beer 🍺 for you.. Good luck !!!

If they are not busy and no truck line outside the gate....will take about 2 hrs.to get in and out. But also have been here for 8 hrs.for delivery....

Unorganized, lier place. So slow and lazy. They don’t respect appointments, no respect for truckers, First, and last time here!!!

My hubby is an employee here for 24yrs he loves his job

Could be a little faster. But still a good place to work with .

Very slowly working, dont lose your time and dont come here for pick up or delivery

They go by appointment only. You can check in only 30 min before the appointment time. Check in is on the south side of the building.

I-294 To I-90 West to lee street (IL72)Turn right ...to next light should be IL72 west turn left follow IL72 west to S. wolf road (light after viaduct) turn left on South Wolf Road to the Deadend turn left keep straight to the stop sign...see guard shack straight ahead....Do not follow GPS for 895 upper Express Dr you cant turn right onto Express drive from IL72 East no trucks.....

Sacuvaj Bože! Only guard is doing well here.

Small crowded place.Last time I spent 40 mins by just waiting in line to check in. After that, I was asked, if Im already in the doors. Of course I wasnt, so I was send out to get the door first and than comeback. Another 30 min waiting for some doors to get in and yes, you guessed it, than check in line again. Im in my primes, so Im ok, but how old man or women driver will hold up here? This warehouse dont give a nickel about drivers, youll find out soon on your own, if you heading here.Better take big lunch with you, because youll need it. I never spend here less than 6 hours in and out time for unloading. And that was for DHL to DHL load.Good luck and Godspeed!!!Update 3/12/2021Because of the Covid, drivers are no longer required to stay on the dock while unloading is in progress. Yesterday I spent 3 hours in the line just to entry DHL property. But there was no more line inside on check in. Unloading was done in one hour.

The dispatchers are nice but they can have 20 drives waiting to check in and the dispatchers will stand around and talk and make us wait they have a lot thats way to small and a warehouse thats way to slow the only time the lot isnt utter chaos is when a dhl employee comes out and directs traffic. Absolute disaster

They bad cant even find my load off numbers i gave them

If you want to sit and wait for many many many hours. Come and pick up a load from here.

Worst pick up ever. Checked in at 10am, got a dock at 5pm, loaded at 0.40 after midnight. When i told to girl at the window to write check in and check out time she said okay, amd she wrote there checked in 21.39, check out 00.39. I told her to fix it, she said, computer said you checked in at 21.39. I reject the papers, then called the broker but broker doesnt have after hours. Awesome.

This guys have no shame or common sense..no respect for drivers time..have to pallets to drop and I am in the 4th hours wait here .. no door yet and still having 2 trucks waiting ahead of me..no trucks moved out of the docks in the last 2 hrs.. managers and supervisors are a mess..shame on you all

Avoid at all cost 6 hrs to get unloaded not.to mention 2 hrs to get a door

I dont write many reviews, but when the apathy, indifference and antagonism toward the people that haul your freight reaches this level, its really time to clean house and get employees who demonstrate at least a modicum of concern for the success of your business.

This place is getting bad. For picking up freight. Long wait times

What a terrible place. 14 HOURS TO UNLOAD. I delivered here on Friday March 5th. Arrived at 16:15. Waited for three hours in the street before I even got to the gaurd shack. After getting past the gaurd shack good luck getting a door. People are willing to fight over whos next to back into a dock. Went to the receptionist to check in. She said she would call when the bills are ready. By 5:30 am still no call. Went to check on whats going on.... THEY LOST THE BILLS.Had to resend the bills to her so she could sign off on them.

Long line, long wait to get to the dock. Hard to find locations. Fast unloading if you finally got your dock.

Very disorganized place,waste of time for all drivers

Worst experience ever. 15 people behind the shipping office, no one is willing to help. Over 8 drivers waiting. Stay away unless youre hourly

Not bad,,little tight for parkings,, you must carry your license while check in. Fork lift guy was super nice (old guy with beard) i was new on roller bed trailer but he helped me 😇

I had a 8 hour delay but the staff was very friendly.

Live drivers misery

F THIS PLACE. ONE OF THE WORST! SLOW, UNDERSTAFFED, INEXPERIENCED, A COMPLETE F YOU ATTITUDE TOWARDS TRUCKERS. NEVER WILL I RETURN.

Never come here drivers

Dont send truck there.

Don’t came here these people are going to waist your time, sometimes it took them 2 days to unloaded OR loaded your trailer 🤦🏻‍♂️😡

Over 12 hours to get loaded, they dont care about divers or your logbook, very slow and most of the time they dont have your product or they cant find...

Waiting time to be unload is radiculs.. Over 3,5 hours to deliver just one pallet? Guys...

Please hire more fork lift drivers. The way they make drivers wait to unload is just ridiculous. 12 hours I was there!!

Are you ready to wait all day ?This place doesnt deserve even 1 star...

I couldn’t believe the reviews, but I had to wait there 22 hours to become a believer, no kidding.Got a dock at 21:45pm 04/08/21Got out at 19:30 pm 04/09/21Make sure to bring food, and some patience bc you are gonna need it

I wish i could give them 0 star.

Long wait to check in, to get loaded, to check out. 5 hours today! Avoid!!!

Guard shack ask for id. Honestly don’t bother going in just yet pick a door between 4-22 any door. Back up and then go inside tell them what door you are in go back to truck and wait for them to call you.I mean. Just don’t come if you low on hours, haven’t ate yet, haven’t showered yet, don’t want to sit for several hours to get loaded or unloaded.

Pick up 1 pallet - 5 hours waiting still.... not loadedcancel the load right away if you see this location

Delivery was better than the pickup from DHL Chicago. In out no drama.

Quick fast service gps takes you to different location but it is next building over.

Been here over 7 hours and still havent touched the truck, dont come

-0 Slow loading, after loading and seal you gonna wait 30 min for worker to just take pictures of seal 😂

Avoid!!! I was on delivery, than got pickup here after am done, and refused!!! They gona unload you 4 hours, for loading it can be 7+ hours... If you dont want to do reset your shift, find another load... All comments up are true...

Please read all comments, is true the 7 hours plus that you will be here. Avoid this place.

Avoid it like the pleg I was there for over 19 hours thank God for a young lady that was working this morning

Not a good place for loading.

I was loaded very slowly for 16 hoursI do not advise you to load or unload here...

They sre very organized

Bring ur lunch. Its a good 5hr wait

Their great. Got a bunch of stars in that mix that makes that place great.

5hours here and still no freight. Im not the only one waiting this long. Many other truckers too.

As always so slow 🐌

For OTR drivers its a nightmare, you feel helpless at such places, first you could spend 1-2h trying to check in, no written procedures what to do, hours of waiting inside with up to 10 nervous drivers, you never be sure whos after who, very tight parking space, no room to wait for a dock

I waited 24hrs at the dock to be loaded. Everyone did on this day.

Such of lazy people work the ... They better close than work like that !!! They don’t care about drivers, They don’t care about their Job !!!! Rate - 0 !

Took longer then 3 hours but were ok and had no problem paying detention. Hard to find it the 1st time

Worst space ever to pickup load and delivery load! They are unorganized at all!! They dont care about anything. Whos arrived first waiting to pick up ?

Had 2 pallets to load in and out in about 40 mins

Slow people 😴 🙄 😒

Here is same all the time! Super long time for pickup at least 4 hours!

No one here on Sunday until later. Theres a number on the door to call but no one answers!

9 hours to get loaded. 2 hours to get a dock, 7 to actually load.

Reminder to myself, NEVER COME HERE AGAIN.

Great place to work in and team work!

7 hour Im waiting for a door.... I still didnt get door

It’s been like a ride that went around the global and still arrived at the right place, I couldn’t get it at all without DHL.

Worst place ever for a pick up its not worthed at all 10hrs waiting to get a door than who knows how long to get loaded

🥸Lazy guy at check in window 8.00am supposed to be open, he start checkin at 8.30 am, react like he’s the guy who run this world, Change this guy, DHL

Veru slow loading 5-6h

Very bad place 🤬🤬🤬🤬🤯🤯🤯🤯never come back here!!! never

My place of work would rather not rate.

Lazy people. They never load fast. Wait for load 4 hours and nothing happens!

Worst place to get your loud

You can do your reset here, very slow

Good place to work! pays well, good equipment

Quick unloading, its hard to find though. You have to enter off of S. Wolf Road, not Touhy Ave.! If you pass the car only entrance off Touhy Ave., turn around at the speedway and go to the light and turn left, then go a half mile and turn in off S. Wolf road..

One of the slowest DHL in USA!!! Don’t come here!

Friendly people, fast loading if you get an appointment 💪

2 hours just to check-in. get loaded after 7 hours worst of all

Come here every Saturday, every time Tim is there its a breeze. The other employees change constantly. Tim is the best!!

Super slow

Take doors btw 11 and 21 for delivery ( export) to the east of the building . For pickups doors 24 and up to the west of the building. There is a young guy on the desk not very friendly but hopefully he will learn from Carlos, who handle all the sparks situations. Nobody cann work like Carlos with foreighn drivers and with own people. This Guy is a awesome asset to the DHL (ORD).

Rude people, got here at 3:22pm, now 7:46pm and still waiting to be loaded, screw this place, will never come back.

First come first serve

The worst company in the world😤