Short Version:This dental practice does not honor warranties, is unethical, unprofessional, and potentially guilty of malpractice.Long Version:For anything other than a basic cleaning, avoid this dentist at all costs. Two years ago I had a root canal at 1st Family Dental (in all fairness due to my own lack of tooth maintenance) and received a crown which was supposedly covered by a 5 year warranty as long as I came in for biannual cleanings. After maintaining the appropriate cleaning schedule, earlier this year I noticed that the same tooth was painful and clearly infected. Upon returning to 1st Family Dental to have this examined, I was told that an infection had slipped underneath the crown and had rotted the tooth down to the roots such that the recommendation was to have the tooth extracted, an implant put in, and the crown replaced. Upon asking if there was anything more I could have done to prevent this aside from typical daily brushing/flossing and 6 month cleanings, the response was No, unfortunately sometimes these things happen. Upon asking for information about what my out of pocket expense could be, I was told that would take some time to work out with insurance but not to worry because since it was a medical emergency insurance always covers these and I had a warranty besides. In the meantime I was told to schedule the extraction procedure immediately and not wait to hear back from insurance due to the fact that it was a medical emergency and left unchecked the inspection would soon spread to other teeth and if left alone for a long period of time lead to much more dire consequences.After the tooth was extracted and 1st Family Dental had me on the hook for a very invasive and costly upcoming six months I was told that insurance in fact would not be covering any portion of the procedures because the tooth received a crown in the last 5 years and should be covered under warranty. As stated above, 1st Family Dental had indeed provided a 5 year warranty, yet would not honor said warranty in any form aside from refunding my portion of the value of the crown previously provided, which amounted to a joke of a percentage compared to the cost of the various different procedures involved. No matter how many times I tried to explain that a warranty doesnt simply mean you refund what was paid if the product fails, but that for the stated period of time you have guaranteed the performance of that product and should it fail you are accountable for all associated costs, 1st Family Dental would refuse to operate further without payment. The only times I could ever have a discussion with them were when I was sitting in the chair ahead of each appointment, not of a clear mind nor able to negotiate in good faith due to being on prescription Valium to try and relax for the unpleasant procedures ahead; every other attempt to contact them resulted in the person I would speak to either not having the authority to discuss the issue with me, being passed on to leave voicemails which would never be returned, or the statement that they needed to go back and look at my file and call me back which would never happen.In total my out of pocket cost for the last six months has been roughly $5,000 for operations which should have been covered under warranty. The only concession 1st Family Dental made aside from refunding the patient value of the original crown was to offer a 20% discount on a partial component of the final procedure. Their unwillingness to hold themselves accountable and see any form of reason has brought my fiancee and I to the point that we are now preparing to bring legal action against this practice.

Very friendly staff and professional. I’ve never had a bad experience. It means a lot to spend your hard earned money someplace where they appreciate you and provide excellent service.

Went here because the reviews seemed good and very close to work but have had issues for two years with a crown they put in. After doing 4-5 follow ups, they couldn’t figure out why I had pain at the crown location (when I eat) so I’ve been just dealing with it for two years. A few days ago, the crown fell out and I saw a crack/hole. I’m all the follow ups, they filed it down so much it got so thin the crown didn’t last past 2 years. Average crowns last 8-15 plus years. When I called to see about having it fixed under warranty, I was told I couldn’t because I’ve been getting my cleanings elsewhere. I told them I moved so it was too hard to go there but I’ve been getting regular cleanings elsewhere. After days of waiting, I was told I’d have to pay for a new crown.If you’re doing more substantial work than a cleaning, I’d definitely go elsewhere. If this was any other service, the warranty would follow the work itself. HORRIBLE BUSINESS PRACTICE!

My initial appointment at 1st Family Dental was great! It was very efficient! Maybe the shortest amount that Ive ever waited for a dental appointment after arriving. Staff was very friendly/professional and the chair was a massage chair!

Very accommodating. I was looking for a dentist that 1) takes insurance 2) flexible given my unpredictable work schedule.The front office made a concerted effort to make sure insurance was taken and made the paperwork process very seamless.My hygienist and dentist answered all my questions about XRays, cleaning strategies. Great job all around.

On behalf of Theodora W:Dont look any further for a dentist!!! First Family Denta of Old Town, is the place. Awesome, friendly, knowledgeable staff....Maryann, Best painless hygienist one could have, very patient, kind and knowledgeable...spotless CDC guide line office/ equipment...punctual appointments...parking lot/bus stop at door....under the FANTASTIC leadership of the BEST dentist in the world🌎..Dr. Joseph Akhikar....who treats you as if you are a family member.

Dr. Plesh and staff were really great to work with! I had started having a major toothache and they were able to get me in very quickly. I didn’t have to wait long at all. They explained to me what was going on and the oral surgery process I would have to go through. I appreciate how detailed and thorough they were with me. They were able to book my surgery very quickly so I could play in a golf tournament the following week! Thank you to this staff for all of their help! I’ll be coming back!

Been going here for some years and Im very happy with everything. The front staff are very hospitable, and when I was running at my last appointment. Clean office, well organized.They do a great with the dental work as well. Reasonable pricing and Im happy with the work they do. Recommended!

I’m always nervous when I go to the dentist but this office is the best they make you feel so comfortable... they definitely care for you and your teeth I definitely recommend 1st family dental

This practice is professional, friendly, and competent. I highly recommend. They won’t disappoint.

Honestly, I hate to even write this review. For the past 2 years I’ve been coming to this office and have always been thoroughly satisfied. However, I had my braces taken off Monday and came back Thursday for minor dental work. I arrived 15 minutes early where I was told my insurance was not valid. I promptly contacted the HR team at my job and gave the receptionist the updated information. Not only was she rude and unhelpful, she kept calling Delta Dental of Illinois to verify after I repeatedly told her it was Delta Dental of Indiana. In addition, I had logged into my account and showed the updated card.When I explained that I was on a break from work and asked for an eta of when I would be seen, she showed me a paper and said, “ well I don’t know, I have to fill this whole thing out,” with an attitude. More than 40 minutes passed before I was even brought back into the room. Thank you to the nice second receptionist that came out and promptly got me into a room.By this time, what I was told would be simple work required the assistant to take X-rays, and still no one had communicated when the dentist would be in. After 15 more minutes, I got a call for work and ultimately had to leave.Not to mention, I live in the south suburbs so I wasted 45 minutes to drive in, over an hour in the office not to be seen and 45 minutes to drive back.On my way out they had the nerve to ask if I wanted to come back tomorrow... absolutely not!!The receptionist who was the root cause of this issue never apologized or anything. During my wait time, I asked why insurance wasn’t verified before the patient arrived and she said “well I’m not sure who made your appointment”. The funny thing is, it was HER!!!!

My wife is very nervous of the dentist and she loves this place because of the care they have. I would highly recommend this place for people who are nervous, they take wonderful care of you and are very understanding of people who are scared.

I just walked out with the best teeth cleaning I’ve ever had. I waited about 2 minutes before I was called in and my dental hygienist was very kind and patient. Then my Dentist came in and was amazing and very thorough. Im glad I kept my dental appointment this time.

I highly recommend to visit 1stFD of old town all the stuff are amazing. The manager and the receptionist set an appointment easily to me I didn’t even wait they call me inside nice I got there. The Hygienist did a great job by cleaning my teeth plus my favorite dentist Dr. Akhikar came and take a look to make sure everything is ok. Thanks again 1FD the of old town looking forward to see you again. God bless you all.

Had a great orthodontist appointment when determining if I was a fit for smile direct. Very kind, and explained to me my options while teaching me more about how my teeth would move. Also easy going and friendly staff.

After my moving to the West part of Chicago, I made my visits to 1st Family Dental of Old Town. Sincerely, I dont like all these visits to the dentist. But here I am happy, there is no caries, no pain. All my questions were answered with patience and understanding. I recommend this office to everyone, both adults and children. Yes, to a beautiful and healthy smile.

I am so impressed with 1st family dental. They are incredible with their work plus easy to connect with during my treatment

1st family dental of old Town deserve more than 500 stars not only 5 stars. Great and fabulous dentist and amazing and friendly staff👌. I will recommend this place to anyone in and outside old Town.

Went for just a cleaning and new x-rays. Had a super friendly staff and great experience! Very covid-safe, too.

I love 1st Family Dental. The staff is always friendly and I trust them to take care of my teeth. It can be difficult finding a good dentist in the city and I’ve been scammed before but they are one of the good ones.

Hello Ive been going to 1st Family Dental in Chicago for almost two yrs. No one looks forward to seeing the dentist. Ive gone through many. Until now. I am so pleased w/ Dr. Joseph and assistant Beatriz. They honestly outline procedures needed for my teeth issues. They are professional and sincere. Plus they work w/ my finances having no ins. The staff is genuine and treat me w/ respect and concern emailing post op instructions after each procedure. As for Beatriz she is so very good I thought she was a dentist. Im glad I found what will be my last dental company Ill ever need. Thanks so much

I was very pleased with my visit, the staff were very friendly and informed. I will be back to this office again.

Very reasonably priced dentist that I found through a discount dental program. They have a new dentist there. I don’t remember the gentleman’s name but he does great work and so does the rest of the staff. Very friendly And they have free parking. Can’t beat that.

The team at First Family Dental is fantastic! Every time I go in I look forward to my appointment! Everyone is efficient, highly competent, wonderful, funny and kind! I recommend FFD to people often and can’t say enough great things! Thanks FFD for making the dentist experience a positive and enjoyable one 👍🏻

Great, kind, and efficient office. Taking precautions with pandemic seriously and it’s a beautiful office.

Dr. Akhikar is an excellent dentist. He is very skilled and capable of doing difficult procedures and specially implants. He is very kind and knowledgeable. His staff are very helpful and accommodating. I strongly recommend him.

Always have a good experience here. The office manager is always so pleasant. Great customer service! If you need anything accommodated I recommend asking for Adriana.

The hygienists and dentists are all great. My only negative feedback is the smell - from the second you walk in you are overwhelmed by artificial air freshener that resonates through the entire office. Its almost enough to cause me to change dentists, honestly. Ive mentioned this to the front desk staff before but they dont seem to think its that bad.

Very clean place, reception is friendly and helpful and the dentist are knowledgeable. I recommend this location to anyone

Always a great experience. Very safe practices during covid. Friendly staff and service.

I needed to find a new dentist about 1-1/2 years ago. I read the reviews of several dental offices near my home and 1st Family Dental on Division stood out as having many satisfied patients. Happily, I am now one of those very grateful patients. Maryana is my primary provider and having had experience with many hygienists over the years, she is by far the best. Maryana is meticulous in my dental care, never rushes through my appointment and makes sure Im comfortable with the procedures at all times. If you are looking for a new dentist, I think 1st Family Dental would be a great choice.

I needed to drop a line and say what a great experience I had at the Old Town location. I went in for a cleaning and some fillings on 7/23/20.Sused was my Dental Hygienist. She is FANTASTIC!! With everything going on as it relates to COVID-19, Sused Made the experience comfortable and enjoyable. She did a great job cleaning my teeth, was very thorough!Dr. Nowacki handled the fillings! He was also great! Efficient, and really handles his work with precision and care! Didn’t feel a thing! Great job and hats off to the team over at Old Town!

I just went in for a deep cleaning and I had an awesome experience. She made me feel so at ease and it was virtually painless. The staff is very helpful and friendly and I look forward to my next visit.

First time back in a dentist chair in 20 years and I couldnt be happier. Thank you.

Great dental experience. I went to the Division office and they were all friendly and helpful. The doctors were excellent. Totally recommend.

Do NOT schedule your appointment here. I just sat in their waiting room for a full hour after my appointment was supposed to start. The front desk was incompetent and failed to authorize my (very good) insurance until Right before my appointment even though I booked over a month in advance and said they would call if there were any issues which they did not. They then said I had to reschedule because THEY took over an hour to verify my insurance. I don’t write reviews like this often, but I’ve never experienced such gross incompetence and lack of patient service in my life and would hate for someone else to have to take off work and waste their time at this office.

Staff was friendly, professional, respectful of safety precautions.

Maryana, who is amazing has been my hygienist for the past 3 yrs. She is gentle and thorough cleaning my teeth.

I have had the worst experiences at every dentist i have ever been to until i found this one, has to be the best dentist office in the city. They actually care and Dr. Ahmed is so gentle and nice. Wont go anywhere else.

Great Staff and very collaborative doctors.Clean and nice clinic as well!

I cant give 5-stars for having to go to the dentist, but this practice does make it as painless as possible. My appointment was on-time and I was in and out in pretty good time. The dentist and the hygienist were both extremely friendly. And I knew the price I would pay before coming in!

Woke up this morning with a chipped tooth, so I called First Family Dental and was told to come in right away. When I arrived, Evelyn made me felt conformable and amazing. She is also awesome and very knowledge. Thanks so much.

Dr Joe and his staff were phenomenal. Very professional and organized. Was able to get a cleaning and 2 fillings done in one appointment.They also worked with my insurance company for proper billing. Drove from Naperville to see Dr Joe. Couldn’t ask for a better dental experience . No pain at all and very friendly and honest and not to mention very knowledgeable and experienced. Highly recommend to anyone.

Pretty quick once paperwork was done. Everyone who helped me was friendly and considerate

This is the best dental group! The staff is amazing with my family... so accommodating, so much patience with kids, and great dental work! I have been coming to this office for years and would not go anywhere else! Bonus, this location has free parking!

Such a nice experience, highly recommend this place. Adrianna was particularly helpful!

Hi staff is super nice, Doctors are very professionals and gave me the best options on my budget, love it 👌🏼

It is always a pleasure. They keep track of everything and I feel confident they know what I am doing good at and what I can improve upon.I forward to the next 6 month cleaning and staying healthy.

This was my first visit. The space is very clean. The receptionist Michelle was very friendly and good customer service. It was the most painless cleaning I have ever had in my life done by a hygienist. Dr. Akhikar has magical hands no complains about getting my 1st fillings with him.A great experience!I will definitely be returning here!

Very friendly staff. Adriana was particularly helpful, very knowledgeable, patient, and polite with me, ensuring my needs were met.

Dr. Ahmed and his staff are very attentative and professional. The doctor has gentle hands and performs miracles literally. I had a few dental issues that were difficult, and Dr. Ahmed found several treatments that others couldnt. Thank you Dr. Ahmed & staff : )

Great experience! Everyone is always friendly. Dr. Basko explains what shes doing clearly and makes sure my pain is well managed. They also make sure I know how much any procedure is going to cost. Highly recommended.

Best dental service I’ve received Downtown and I’ve lived here for over 15 years. The staff was professional and courteous and Dr. Akhikar repaired my crown free of charge. I was highly impressed and will be back for sure. Thanks

The experience was very pleasant. The hygienist did a wonderful job I was very pleased with the services all around. Everyone is very pleasant.

Great dental office. Clean, new, professional. Nice staff, always easy to make appts and always leave feeling good about my teeth. Great with kids.

Excellent Service

If you want a state of the art office/ equipment with white leather furniture, awesome staff, top notch hygienist, payment plans, parking lot, prompt service and the BEST knowledgable, caring dentist in the world, you must come to 1st Family Dental, Old Town location and make an appointment with Dr. Joseph Akhikar, you will Never regret your decision♥️♥️♥️ Love my dentist and staff!!

Hi from the looks of it the staff are very great I been going back and forward with the help of Melissa and she have had nothing but patience with me she have really been working with me to try and get the work done That i need I know some time it can be over whelming but I really do appreciate Melissa being patient in working with my dental insurance company thanks you see you all soon

This was my first appointment. The staff was friendly and efficient. The dentist was friendly and presented a treatment plan that was straightforward and offered options. He also took time to answer questions

Great service friendly and knowledgeable staff.

GET ORTHO TREATMENT SOMEWHERE ELSE.Prepare to overpay for subpar treatment and poor service. Incompetent and sketchy billing practices. Collecting money from you is more important to them than thorough treatment and satisfying patients.I voiced this directly to them and chose to ignore my call. That is why I was forced to post this. Once they have your money, they don’t care about you.STAY AWAY FROM THIS PLACE.

I know that no one likes to go to the dentist, but you will have a great experience here. Lovely staff; And they do very fine work !

Since the first day I walked in they made me feel comfortable my dentist Dr. Ahmed is wonderful her and her assistant.. I will keep continuing going here for all my dental needs..

The staff is very nice, though my experience was that they cared more about money than actually helping the patients.

Dr. Akhikar and the whole staff at 1st Family Dental are amazing; always helpful and acting in a highly professional manner. I only wish I had discovered them sooner

I went in with my teeth feeling fine. Now, over 6 months later my teeth still hurt daily and Im constantly having issues with the filling they gave me.

The receptionists were super friendly and I asked excellent questions to ensure the best treatment possible. Thank You!!

The dentists and staff are great but I prepaid for work Nd then found I could not complete due to health reasons. They STILL havent refunded my money.

Nice staff, explained procedures and talked them through so that I felt comfortable. Would definitely go back.

Courteous quick and professional

Great place to I have been with them for 4 1/2 years great service I am sad that I am leaving the country I am going to miss the hospitalityOne can feel the hospitality starting from the front desk the ladies Deea, Michelle, Yvette this are the few that I always get during my appointments and there are gentle men too . They willMake you feel at home offer you something to drink and with a smile too. They know their patients you dont have to tell them your name every time you visit. They even know your voice over the phone . The doctors too are awesome make you feel comfortable they make a visit to the dentist pleasurable.This place practice the principle of what in my country call Batho Pele meaning people first. KeepUp the good work

Just Love it. Love this place and them team. They are doing them best

Very welcoming. Very professional. Very explanatory of procedure(s)/treatment(s).

Came here for a wisdom teeth extraction, originally only 2 but the dentist convinced me to get all 4. This is usually performed under general anesthesia if its all 4, but the dentist seemed to be in a hurry and the whole procedure turned out to be extremely painful. I told em about the pain but they kicked me out and asked me to get Tylenol. Extremely unprofessional and now Ill have to look for another dentist for a follow up. Seems like a shoddy job as the swelling hasnt subsided in weeks now.

From my every visit at the office of First Family Dental, Division location I was made to feel welcome and comfortable both by the friendly competence of the staff David, Evelyn, Michelle and Ella and the pleasant environment of the office itself. Dr. Akhikar inspires the utmost confidence by his smile and jokes and by his wealth of knowledge, skills, and professionalism. Thank you Dr. Akhikar for the great experience and quality work you have done on extracting my teeth. I am usually apprehensive about needles and it was no sweat at all. In fact, I am ready for the next needle, thanks to your gentle touch. Kudos and the highest recommendation to Dr. Akhikar and everyone at First Family Dental, Division location!

Clean and welcoming environment. Nice staff always on time.

3rd visit. Friendly, courteous and honest. What else could you ask for?

This hospital, all doctors and assistances are so great and helpful. especially Dr. Joseph, Rasha and Dived. I advise anyone who has tooth ache to go to this hospital. This is my experience.

This place is an absolute scam. Did x-rays but would not clean my sons teethe wanted to do deep cleaning and charge another $500.

I am waiting nearly one hour. My appointment is at 11 am. It is now 11:56.

Always a good experience.

This is an unethical and money monger business. These people will want you to do teeth extraction, re-filling of teeth and deep cleaning to make a buck.I got my teeth cleaned here and they tore of the enamel of the teeth. Rubbed of the edges of the teeth so that food would get stuck and would require constant cleaning by a dentist.THE WORST! STAY AWAY FROM THIS BUSINESS!

Dental assistant had to retake my xrays several times. Overall nice facility and staff

Excellent dentist Dr Adams

Dr. Ahmed is wonderful!

The bad choose