I would have liked the mechanic to physically SHOW me or offer a bit more explanation on the part that needed to be replaced or discussed with me why this could have broken, etc. When I have more information, I feel more informed and when I feel informed, I feel more comfortable with the service being completed. The part that was replaced (the right stabilizer) was actually replaced 9 months earlier by another dealership (which is now closed for good). To the best of my knowledge, this is unusual for this part and it should not have needed to be replaced this soon, hence a more in depth conversation from the mechanic at Rogers Auto Group. The noise that I was hearing has now stopped after getting this service done, but the $150 diagnose and advise fee is a bit absurd since we brought the car in already notifying them of the situation we have been. If the other dealership was not closed, we would have gone back to claim a warranty or ask why the part broke so soon.

Get a new jeep and I love it. Get a great deal no haggling. Sell person was great to work with.His name is J Ricardo great guy.

I was looking for a part, after calling other chevy places, Nicholas at these location was very helpful got my part the same day. He really when the extra mile for me. Like he was getting my part for a family member. Thank you for the professional assistance from the moment he picked up my call, to the moment I went and pick up my part that I desperately need.

Dropped off 2017 Tahoe for transmission problem still under warranty. Sat there since June 29, 2021 to Sep 23. We weren’t given rental car. No work done on the car. We towed it out to Jennings Chevrolet on September 23. We were given rental on the same day. Expected completion should be today sep 29. Oscar at Rogers was not helpful at all. Nobody at Rogers helpful at all. Kept calling GM they are not helpful either.

App was on time. Your rep was courteous and kind. A pleasure to work. Kept me informed and answered any question I had

Great experience shopping with Rogers. I cant recommend doing business with Gary more.

My son Paul took his car into Rogers in early July. The said the problem was that he needed to replace his entire exhaust system at a cost of $4800. He picked up his car and the problem was not fixed and returned the car. He has been without a car for over 2 months and the would not provide a loaner car. I called the general manager and the service manager to get a solution. Neither one answered the phone but I left a voice mail asking them to reach out to me and never got a return call.

The staff are Rogers is so helpful and supportive. I went in nervous and I left relieved! You guys are AWESOME! Thank you!

Patty was very attentive to our needs and went above and beyond in making sure that we were satisfied with our purchase. The gentleman who helped me with all of my paper work was extremely helpful in breaking things down so I could make the best decisions without second guessing anything. I’m so grateful for the Roger’s Auto Group team!

Marcos es el mejor agente meayudo mucho marco it’s the best work for my deal 5 days and get done

Great experience off the bat at the Rogers dealer. Darell the sale s person who I worked with was not just nice, but also knowledgeable and professional in his line of work. I couldn’t say more but thank him for helping me with my new car purchase!

I am a middle-aged woman who NEVER wants to go back to public transportation. My very reliable vehicle, my baby, which I also purchased from Rogers Auto Group, broke down after years of being good to me. I missed work to figure out what I could possibly do. I needed a car period. Marco made sure I drove out of Rogers Auto Group in a 2021. My credit is not great. I dont have a lot of money but Superman (Marco) made it happen. Thanks for everything, Marco. I know I have to die someday but not because Im driving a piece of junk. Rogers Auto Group, you made me so happy.Lisa Wright

The staff was very professional. I was very satisfied with the service that was provided. There was no waiting and everyone worked together as a team. Oscar kept me informed about my car and made sure I had a loaner to be able to get back and forth to work. I really appreciate everything that was provided. I will be bringing my car there for services.

I was taken care of right away. I appreciate the fast service

Wonderful experience! I have used Rogers Auto Group to purchase my last three automobiles and each experience has been better than I could have hoped for! My salesman, Walter was very pleasant and easy to work with! He answered all my questions pre and post purchase! Rogers Auto Group will continue to be the place I shop for my cars and I will recommend to anyone looking to get a great car!!!

Hello, my experience was good. I appreciate Derrick asking if the car can stay overnight to look further into what was going on with vehicle and not just telling me. As of now after fill up Check Engine Light didnt come on.

ON JUNE 10TH 2021 I NEEDED A DIAGNOSTIC ON WHAT WAS GOING ON WITH MY 2012 CHEVY TRAVERSE AFTER THE DIAGNOSTIC I WAS INFORMED THAT MY VEHICLE NEEDED A FLEX PIPE FOR MY EXHAUSE SYSTEM AND NEEDED BRAKES/ROTORS AND TIRES. I LEFT MY VEHICLE SO THOSE REPAIRS CAN BE DONE. THE FOLLOWING DAY I PICKED UP MY VEHICLE AND MY CAR WORKS VERY VERY WELL LIKE NEW BRAKES WORK EXCELLENT, MY CAR SOUNDS QUIET NOW AND DRIVES MUCH BETTER. I WOULD LIKE TO THANK THE SERVICE REP DERRICK FOR HIS ASSISTANCE AND EXCELLENT SERVICE.

It was wonderful, I was traveling from out of town and needed an oil change really bad. The staff was able to take me in that day when they usually go by appointment only. They also run your car through the wash as well. Most dealers do not provide this service. I was extremely appreciative.

I had an issue with my sunroof and needed an oil change. Oscar took care of my paperwork. When I picked up my vehicle everything was done and working perfectly. Thank you Oscar and the Rogers Chevrolet team.

My experience with Rogers it’s the best customer service thank you Marco and mario sales manager I definitely will recommend more customer to you guys I preached it so much and I’m so happy with my car thank you guys

This is my 3rd vehicle purchased from Rogers Auto, Allen and team at Rogers are the best, they were able to put me in a new vehicle and lowered my payments. Thanks Allen

Very professional, courteous, and knowledgeable of the issue. Felt really good leaving my car there

The service department was unable to accommodate me w/ a rental vehicle to use while my vehicle was being serviced for a few days. The service department did not offer or go out of their way to make sure that I would have a means of transportation while they had my vehicle in their possession for servicing. I was simply told over the phone “Yeah I know for a fact that we don’t have any rental vehicles available right now. All of our rental vehicles are currently out. I don’t have a rental car for you.” I thought that this was pretty poor customer service. The advisor (Oscar) didn’t even offer to call around to other dealership locations to see if he could get me set up w/ a rental vehicle! There was absolutely no attempt nor any further efforts made to accomodate me during this inconveniencing period of time! Nobody went out of their way or even tried to go above & beyond in order to minimize the huge inconvenience that this experience was going to be causing me! I also would like to mention that it is very difficult to even get through to your service department over the phone when trying to talk to someone about my issue that I was experiencing w/ my vehicle! The phone just kept on ringing & ringing & ringing until all I got after that was just the service department’s voicemail to leave them a message! Sure, the service department took care of replacing my failed battery & I am appreciate of that. However, I feel as though the level of customer service was shamefully very poor & it would have been nice to have been accomodated a little bit more than I wasn’t! This dealership’s service department really needs to improve upon the level of bare minimum customer service that they provide their customers w/! How can I possibly recommend your services to a friend, family member or colleague? Exactly! I absolutely cannot! Thank you for replacing my vehicle’s failed car battery, but other than that, I was HIGHLY DISAPPOINTED w/ the bare minimum level of customer service that I received! 👎🏻

This was 1 of the better experiences that Ive had when ive went to have a oil change on my car, due to the fact that I didnt have to wait 3 - 5 hours for my car to be serviced. Rogers has definitely improved tremendously with their time and considering the time of the customer.

Walter Cade and Derrick parks are always helpful and kind in every way possible… thanks for continuous great customer service!!

The biggest deal breaker for me is waiting. The wait time was great. I was pretty much out within an hour and a half. The waiting room was bright, spacious, clean and comfortable. Customer service was polite and friendly. To include, the work done on my car was completed in a timely manner. Very accommodating.

This is the 5th vehicle weve purchased from Allen Washington at Rogers and hes the absolute BEST!!!! Thanks for everything.

Derrick has been my service man since I purchased my first car from Rogers in 2007. He is knowledgeable about car repairs, gives great recommendations for next steps and ensures that his customers are pleased with the repair. What I love most about Derricks service is that he remembers all of his customers regardless of how long its been since he last saw you. Rapheal, my salesman referred me to Derrick and his brother, which is an awesome team.Thanks Rapheal! I love the service that is provided by Rogers from the complimentary coffee, pick ups and drop offs, a childrens play area and a make shift office with internet while waiting on your car. Thank you Rogers for thinking about your customers.

Derrick was wonderful. He made sure that i was aware of everything that was going on with my car.

I love the dealership however my experience with my sales person was less than what I expected. Although, I needed to leave the facility within a reasonable amount of time, the sales person did not take the time to give me all of the information about my new car purchase. I had to do research online and had to return to get a manual as there was not one in my car. I also have to return for a factory upgrade that I have not been notified of at this point. The sales person spent more time dealing with personal issues rather than taking that time to discuss my vehicle

I have been coming to Rogers Auto Group for close to 6-7 years. The staff are always friendly. They are of course professional 100 %. Derrick and Joe, them my guys. Derrick & I talk about family, being personal, connects me to people and Derrick is a people person, he remembers you! a customer gave him some cookies while I was there, gave me an idea about showing my appreciation for him. Thanks

I came to get a oil change and I didn’t appreciate having to wait 2 hrs for a oil change when I had a schedule appointment, I should get service on the time of my appointment especially when I was on time, but Charles E at rogers auto was very helpful and nice and even though I was waiting a long time I do appreciate him being very nice he a good worker..we need more Charles .

I purchased two vehicles in my forth experience with Rogers. I keep coming back because of the kindness and professionalism I experience. Im always so grateful and I leave with more than I expected then when I arrived.

My car is still making the noise it did before I took my car in. The unprofessional act that I encountered should not go unnoticed. I had to reach out twice to get an update on my vehicle. I was told by Keith. I would be getting a call back within 30 mins to give me a price for additional repairs. No call was made. I personally came to the dealership to pick up my car without anyone telling me my car was ready. That is unacceptable.

Keith did an amazing job with keeping me updated with my vehicle and I received it back without any problems!! Definitely would recommend him to anyone !

Oscar went above and beyond. He was more than helpful. I appreciate you guys and I appreciate your employee’s. To everyone I will tell everyone if they want a good experience, to go to Rogers auto group.

Isi was so great to work with, please come and ask to see him. He is kind and a good listener and offered a no pressure sales experience. Between him and Victor they made sure to take care of me and meet my car buying needs in a steller way. The follow up afterwards was great and didn’t just end with the sale.

I went for an oil change. My appointment was at 1215 PM. After TWO HOURS, I went back to see what was taking SO LONG. My car had not even been started yet. The employee that I spoke with said it was next and should only take 15-20 minutes. He apologized for the delay and said it was because they were busy. So my question is, why schedule an appointment if you cant accommodate the customer within a reasonable amount of time. I had to cancel a meeting because I was still waiting for my car at 230 PM. When it was finally finished, the employee told me I had been given a discount due to the long wait time. That was a nice gesture, but my time is valuable and I dont like to wait over TWO hours for an oil change; it should have been complimentary.

Great place to buy or service your vehicle.

My experience with the staff whenever I check in is always good.

If I could give it less I would. I made an APPOINTMENT to get my vehicle serviced for an oil change and tire rotation. When I came in I wasnt acknowledged for at least 10 minutes. I just stood next to my car. Every time I tried to get eye contact with someone that worked there they avoided me. Finally some strolled by as if they were on a picnic instead of at work. They gave me a piece of paper and shooed me to a service advisor. He told me an hour and half which I know is long as my brother is a diesel mechanic and I worked at a car dealership years ago. After an hour and 45 minutes I went back into the garage to see my vehicle parked a few car lengths away from when I brought it in. The service advisor said sorry they were busy. When I called to talk to a manager I kept getting forward to various voicemails. I would never bring a toy car to this dealership.

Gary and Mario are the best they worked very hard to find what I was looking for Im very happy with my Traverse, thanks again

Very professional,wait time was really really great

Darell helped me find the right Chevy Bolt. Took his time to walk me through everything and got me out quickly.

It was horrible.. i drop my car off last week because for some reason it was cutting off and my claim it was fixed and a few days later it did the same thing again but this time the engine light came on so I tried to take it back to them Friday and they told me to leave my car there for the whole weekend without a loaner car and they would look to see what was wrong with it Monday smfh how I’m supposed to get around without a car

Gary out did his self he was so positive that I leave with a car and I did thanks a lot . I have a 2021 brand new Chevy Equinox

This was my first visit to your dealership, and I was hoping it would be good, because you would be a convenient dealership for me to use. However, I was far less than enthused by the service process in place at your dealer. I arrived at my appointment time, but no one was helpful in determining what I was to do. Every other GM dealership Ive been to has employees greet the customer or at least acknowledge them. With no indication of who to talk to I approached someone behind a desk, who very brusquely told me I needed to talk to someone else. Having found someone who checks in service appointments, I then needed to wait and give all my information which I already provided online. Why not pull that information? You make your employees fill out old paper documents and waste customers time, instead of embracing technology and making everyones days go smoother.After dropping off my car I had no other issues, until I came back to pick up my car. I was told I could pick up my car until 5:30. When I arrived at 5 I was able to speak to the cashier, who then told me that I couldnt apply my GM Rewards voucher to the total, because no one from service was there to change the total. I believe this is completely unacceptable. Im using a GM voucher in a GM facility. If using it requires a manager or other employee, then there should be someone available to apply it all the way until 5:30. I left spending more money than I wanted to and feeling very unappreciated. I hope this is not the norm, but I fear it may be.

It was a pleasant experience. The service person, Derrick Parks was very helpful and knowledgeable. He is definitely a People Person. Derricks personality made me felt comfortable. I needed a ride to work and twice the request for an Uber was declined so Derrick asked one of the guys to run me to work. He also called me an Uber when I was ready to leave my job. I felt so bad that I wasnt able to get my car repaired because of the cost. He explained to me all of my options. He told me to give him a call when Im ready to be serviced. I am sure that I will be returning soon as I get the funds.

Everything went well. Customer service was on point. thxs

Was in and out quicker than I expected, service has improved.

Courteous service and was in and out in a very reasonable time.

I brought my vehicle in bcuz its not running right. I was told that nothing was wrong with it. No codes were found and on the test drive nothing was found. Ive been driving this truck since 2016, I know when something is wrong. I have better things to do than to sit at a dealership for 5/6 and be told nothing is wrong with the vehicle. After all of that, I had to pay $150.00, why??? For what???? I am so not pleased with Rogers. I also have a problem with my radio, my inside lights, my back up camera, and my sun roof. I told him about that and I was told that they can only do one thing at a time. So, now I have to come back another day and probably another $150.00 or more. I dont think so, Ill go to another Chevy dealership.

This is my second car from Rogers and they have always been a big help to me. Darrel was very patient with me and Im glad I got a chance to work with him. He gave me as much details I needed and made sure I understood what I was getting myself into before buying. I will go back again should I want another car.

Kevin was awesome, patient, and went over everything one step at a time. Made sure to cover everything, explained the options and didn’t rush anything. Made me feel welcome and comfortable. Definitely one of the best experiences I ever had with a mechanic/customer service.

The staff was very polite and friendly. The waiting area was extremely clean.

My experience was excellent. Gary was the salesman to assist me and he did superb. I hadn’t planned on getting another car so soon but because of my situation, Gary informed me that getting a new car would be best. He made me comfortable and easy to trust him. Every question or concern I had, he addressed. I applaud his expertise. I would definitely recommend anyone to Rogers Auto Group. Being able to drive away in a brand new 2020 Chevy Trax was absolutely mind blowing! I love my car! Thank you Gary and Rogers Auto Group for everything!

Customer satisfaction seemed to be number 1 and that made experience great.

My recent visit here was horrible. I was going to get my car service and the service man ( Oscar) was so rude to me. He barely gave me any information about repairing my car and kept telling me what he didn’t see on my warranty after I told him numerous of times my warranty cover the service. He even asked me who was my warranty insured under, I told him I didn’t know but if he could just just look up the warranty from my VIN number (this seem to be too much to ask). His demeanor was bad and it ruined my experience. I still didn’t get my car fixed after I came back twice that day. He told me my car would get repaired until Monday (as I was there on Friday) when the job was only a 2 hour procedure. The man was so unprofessional and inconsiderate.

I bought my 2nd car from there i LOVE ROGER auto Group

Great customer service and service by the mechanic.

Service writers very professional, dealership clean and very accommodating while waiting for service. Had a great experience.

Horrible experience. When we bought our car three years ago, the electrical system was cutting out and we made an appointment here. When we arrived for our appointment, the technician was incredulous that we had made an appointment and was insistent they could not help with electrical. We left without the system being fixed, and then received emails, texts and voicemails for days admonishing us for “missing our appointment” even though we didn’t. Flash forward to today, and i naively thought that was an isolated experience and brought the car back in for a similar issue with our Volt’s driver assist system.I was wrong. You had our car for three days and did not fix a single thing. From the minute i dropped the car off, i was in a constant battle with the dealership to connect with my technician. DO NOT MISS A CALL. I called at least 40 times over three days, and was constantly directed automatically to a voicemail that was full. I tried other departments, trying to give authorization for a diagnostic test, and got no help. Is this a government DMV or a professional corporation?????!!!! Two days later when i finally connected with a live person to give authorization, they claimed there was evidence of impact so it wouldn’t be under warranty. I left with my car three days after checking in, without the problem being resolved. I am shocked by the ineptitude of this dealership. Never contact me again.

Service was great the service manager was very professional and he answered all my concern regarding my oil change and the type of oil that was being put in my vehicle

There needs to better communication when waiting on your car. I wasn’t told nothing about the status of my car, usually I am, and there was a stall when it came to leaving out. However, a great job on servicing my car.

I like the fact that from entry to post-service pickup, there are no hitches. Keith is a consummate professional who explains everything in detail, including what options are for now or later. He follows up. Hes definitely an asset to your organization.

They treat me like family

Customer Service Excellence !!☺

The advisor that assisted me with my vehicle was thorough and kept me informed on the progress of completing repairs on my vehicle. Great customer service!

Walter Cade is the best Salesperson ever!!! I felt comfortable and important! Lorena in finance was awesome as well!!!

I was extremely satisfied with Raphael and how he walked me through the process.

It was very nice and polite thanks again for your service

Good service. No complaints.

Every single time I come there am pleased. The service is great. They take the time to explain everything. Please keep up the great work.

Dan Nino is THE BEST!!! He is professional, knowledgeable and goes above and beyond to best meet your needs with your current situation. I never felt pressured to make a decision, plenty of options to choose from! This is my 6th vehicle with Rogers and 2nd purchase with Dan. They have a customer for life! Even if I now live 200 miles away! :)

Everything went as expected. No problems, no concerns.

I had the best experience buying my new truck today!!! Mario did everything I asked of him and then some!! He’s my new car guy!!!!! Thank you so much!!!!

The Sales Consultant, Russell Cage was very knowledgeable and directed me to what I wanted in a vehicle. When I went to Finance, the Finance Manager, Lorena Krzyak explained every step in detail and answered my questions to my understanding. It was a very pleasant experience.

The visit was fine just the wait time was a little longer than what I wanted.

I always feel like my vehicle is being cared for by the best!

Purchased my Malibu from this awesome guy!!! Garys the best! Cool down to earth guy. Thanks for all your help and patience with the process. Definitely go see Gary if youre looking for a new ride!!!

Derrick was wonderful and completed the task in a timely manner.

Dwayne and Derrick in the repair shop always take very good care of my repair or maintenance needs. The work is done in an exceedingly time frame. My concerns are always welcomed with much professionalism.

Isi was wonderful he got me exactly what I wanted and it was quick.

I had a good overall experience, Nas really helped me out a lot and was able to get the car I wanted at a decent price

Fast, efficient, had my car back the same day I took it in.

Totally awesome been buying cars there for 25 years the dealership is THE BEST!!

It was great from top to bottom. Al Washington handled himself like a true professional as did the rest of the staff. very satisfied and when asked I will definitely tell people to at least check your place out if theyre looking for a new or used automobile

I recently purchased a vehicle here, Justin Williams in the business office finalized my paperwork! Justin was very nice and polite! Very relaxed and time efficient! He even shared some of his medical knowledge with me lol, I believe he specializes in Decubitus ulcers! Thank you for working with me Justin!

Dwayne the service advisor is always very professional and courteous he lets me know what’s going on with my vehicle ever step of the way

Great experience always a quick and easy process

Oscar showed great customer service. I was there for service maintenance and an oil change. I was in and out within an hour!

Great front man. the guy who greets you at the service line.

Always have loved the service. My 3rd car from Rogers Auto...

Outstanding help and professional.

Good morning my experience at Rogers Pontiac was great I pulled in spoke with Derrick so peaceful and a pleasure to be around it makes the visit worth it I waited for about one hour and half and Derrick offered free coffee in the machine this waa one the visit Ive ever had need more humble people like that. I give this visit 20 out of 10 amen have a blessed and safe holiday

Sales person was very attentive my needs in getting a vehicle. Knowledgeable and friendly. Finance person was also very helpful. I had a very good experience at the dealership.

Although, the Financial Representative person,whom I were to see,was not in;my transaction was courteously, taken over and handled by another,Financial. Thank you. Every Service Personnel,whether he or she was assisting me with my car service,or just passing by me was very polite and friendly!! Thank you for all you do in making my doing business with you,a pleasure!! God bless.

Salesperson and Manager were very helpful and worked hard to get the deal I wanted, the financial representative completing contracts was a little pushy when it came to discussing GAP options.

Excellent service! George was very helpful!

I love coming there. The service department is knowledgeable, efficient, and they they are customer focused